My personal experience with a recent car accident repair was well planned, parts acquired in a timely manner, well installed and functional. The rear door needed replacement. The door contains many electronics; electric window, door locks, Bose speaker.The inside has leather door trim pieces. All looks great. The exterior paint and clear coat was well applied and blended nicely. It will needs to weather for a month before my wax and sealant is used, so it appears newer than the 14+ year old paint on the rest of the exterior. The gap and trim all looks great. I am very satisfied with the results, their time-on-task was acceptable considering that parts needed to be ordered, installed, painted, etc. And then there was some mechanical suspension adjustments and replacements needed, such as,a new rear rim. The shop provided perspective that was helpful to identify what was part of the insurance claim and coordinated with insurance to determine if the car was worthy of repairing, which is a challenge every car faces if damage is extensive and TOTALLING the car could be forced if the cost exceeds specific percentage of the typical retail value of the car. The shop is well managed and communicates when new information becomes available. I am providing a before photo at the scene of the accident and one taken after the repairs were made. There are reflections of other cars on the after picture, but in person, there are no unusual glitches; it looks great. The staff were courteous and offered to contact Enterprise Rental too. This business cares to make the experience as painless as possible. read more

Gerber Collision & Glass - After all work completed - Body Shops Near Me - Summerville, South Carolina

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Insurance referral for certified business to work on Acura products . My car did take 6 weeks to get in, and once in it was two months to get all the pieces parts in. Not happy about that repair time without a loaner vehicle & parts on national back order. When the work was done, paint repair was excellent . I recommend these guys and gals. Update I recently called here to see if they could do scratch & dent repairs on another vehicle, but oh no "we only do insurance repairs ". My other car cost the insurance company over $7000 to repair here & now they don't want a repeat customer that is self pay, cmon. read more

This place is an absolute joke. They keep delaying the repair on my car. Every week they text me saying it will be done Wednesday, then Friday, then next Wednesday, and so on. I'm a mechanic for Model1 and we would never give our customers this type of service. Do not bring your vehicle here. When your insurance asks you where you would like to take your vehicle, do not give this place your business. Look up the reviews and take your vehicle somewhere that they do things in a timely manner. read more

Gerber was one of the places to choose from to have my car checked out, by an adjuster, after it was backed into while parked. The other guy's insurance connected me with them to have my car repaired. The front desk staff, Taylor and Amber, were very friendly and accommodating. The adjuster/repairer, Will, was equally as friendly and easy to talk with. I arrived at my appointed time, last week, and was seen promptly right after. They forwarded an estimate to insurance and explained next steps thoroughly to me. An appointment was made for a week later for me to drop off my car and I was given the same friendly service as before. They contacted the rental car place as they checked in my car so they could come pick me up. I was told later that day, at closing, that my car may be ready for pickup the following day. Wow! Now that's great customer service. It was first estimated that it could take about a week based on part availability and once they pulled my car apart, whether other damage would be located. Well, no additional damage to report and quick, quality service. I was called the next day to say it was indeed ready for pickup. I highly recommend that you use them for any collision concerns and repair work. The are a top notch company. read more

Insurance sent my truck here for repair after a rear end collision. Staff was friendly and communication was great, I got updates twice a week with no prompting. Repaired the truck like new. read more

So finally got a call from the Eric k and the solution was to at least replace my front grill if i take down my review of course it's been over a month since I heard anything. If your going to make an agreement with someone then follow through of course I was expecting this sad to say. read more

Will and the front receptionist are very nice! I despise the phone system , I called 8 times this morning five minutes apart from each other to check on my vehicles status . It kept going to the national call center and then after no pick up from them, It went to the call centers voice mail. When I first made my appointment in November of 2021 I had the same issue with NO-ONE answering the phone, I gave up and just drove there in order to make an appointment. The receptionist said that they don't have call lines and that they only accept one call at a time and if she is already on the phone then it automatically goes to the call center.I get it , it's not anyones fault but the corporations .On top of it all I had to wait THREE MONTHS for a repair ! read more

The old John Harris staff was extremely helpful and thoughtful. I guess the staff left when the name changed! Very rude to talk on the phone and in person! Took forever to make an appointment and when appointment was made had to wait 30 minutes past my appointment time to even speak with representative! I would have taken vehicle to another shop but insurance insisted on Gerber! I received quote and left, I will not leave my vehicle with Gerber Collision. Paperwork was all messed up to insurance company! They just seem unorganized and I'm professional. read more

wish i could leave no stars. we had our 2012 mazda 6 bumper replaced due to an accident. went to pick it up just to see a gap under the driver side tail light. was told they have to order a bumper from mazda and not have a generic brand. waited another week just for them not replace the bumper (i assume) because it's so much worse and such a bigger gap. we're a military family and we can't drop everything to keep taking our car back and forth to gerber. it's ridiculous and tiring. read more

my car was damaged first of year- they were authorized to fix it- finally they took it in for inspection- it is now November and my car has still not been repaired after almost 9 months since accident- I am calling my insurance company on Monday so they find a trustable business to fix my car!! read more

I had my car sent to this shop for repair on my backhatch when I drove car no back lights never worked. So I get a call my car was ready. I was at work. So the car was towed to the house. Got home ready to start the car nothing came on..no lights nothing. What kind of company deliver your car to the customer dead !! read more

This body shop was recommended to me because it's a Geico authorized repair shop. Big Mistake....my vehicle sat in the back disassembled for over a week before they did anything to it and everytime I tried to call with an answer as to what was going on with the vehicle I could never get anyone to call me back. I would go to the office and they would say oh we were just about to call you, we got your messages we are sorry. I also was told they would pay for my rental car because I reached my max with my insurance due to the body shop not getting parts in on time, etc. I got a phone call from enterprise on monday saying I owed them money for my rental car and that John Harris told them they were not paying for it because Geico would not extend it. read more

I bought a brand new nissan kicks back in october 2019. I brought it here to get custom paint work done and so that they could fix the dealerships mistakes. This body shop had my car longer than I did. They did over $4000 of damage to it. They dragged both my front and back bumpers on the concrete, did dirty paint work, damaged my mirrors, my driver side window seals, passenger door seals, and passenger door handle. They refused to replace my back bumper or fix anything else after having my car for3 months, then threatened to call the cops on me for theft if I didnt take my car back yesterday, if I left in the rental car. I am waiting on the final damage/diminished value estimate. It could easily be over $4000. Whatever you do, do not go to this shop. Anywhere else would be better. They've ruined the car I've had my heart set on for 2 years. The first new car I've ever bought. The only "dream car" I've ever actually wanted. read more

I got some rock chips on my 2020 Challenger R/T Scat Pack 1,200 miles. Called insurance and was given John Harris as place to get job appraised and or fixed. I did both since near where I live. First visit I felt comfortable leaving my car there, all the right things said and assured fixed like new. They kept me informed on the process and even finish job early. Went to pick up and did a detailed walk around of my baby. First glance everything looked ok. Then I saw that they had to remove the lower chin fairing on the front. There were scratches all over it. So now they gonna fix something that wasn't chipped initially. Left car. Called back two days later and ready for pick up. Looked at car again no obvious defects, looks good but need to take home and wash. Drove home and washed. Holy crap! The stuff I found wrong. Paint overspray on my sun roof, paint imperfections in two places on hood, chipped windshield never got fixed or replaced like I was told, my expensive brass monkey rim was scratched to hell from them taking the wheel off and they didn't put all of the wheel well liner retainers back, missing 3 of the 5. So I drove back again and dropped car off, I was pissed. Sorry sir, we will get it taken care of. Should have been done right the first time. Came back again to pick up car. Performed detailed look, oh no! Found new chipped paint on hood by windshield near the hood mount. And a small chip on the shaker induction. So here we go again. Left car and came back when ready. This time after detailed inspection I saw nothing wrong. Got my keys and left. I did contact USAA and complained about the problems I had. In the end the car got fixed like new and my baby is home. Way to much hassle though. I would think twice about taking my vehicle here. read more

Dropped off my F-150 to get the brakes checked. Didn't know my truck would be held hostage for almost a week, and the work still not complete. A 200 dollar repair is now in the 800-900 dollar range and my truck is still not safe to drive. The owner, John Mulherin then RETRACTED his offer to have my truck towed to another dealership after I told him I felt his business practices were less than honest. IF you run a dishonest business, you may survive for a while...but I would feel sorry for anyone who made the same mistake I made by going to Car Pros. This is NOT what Summerville needs. I feel sorry for the hard working mechanics who have to make a living working for such a money hungry opportunist. Please find a more reputable mechanic. Car Pros is going to rip you off. read more

Very poor service and did not complete job when promised. A three day job turned into eight with many excuses why and new promises of a near completion date. AVOID read more

Very Satisfied - I have a Hyundai that is silver looking but actually gray according to the color code. Tough color to match. I had a horrible experience at another shop in Summerville. John Harris matched my color and had me finished ahead of schedule. Give them a try. As a side note, I used Geico's repair service, same as the other place. At the other place Geico had to step in and tell the manager to repaint the car. Here there was no issue since the color looked good from the fender to the plastic bumper. read more