I just bought a car from CJ at Classic Honda and the experience was amazing! He was professional, patient, and made everything smooth and stress-free. I'm so thankful for his help -- highly recommend asking for CJ! read more

Classic Honda - I just bought a car from CJ at Classic Honda and the experience was amazing! - Auto Repair Near Me - Orlando, Florida

So this is difficult for me to write because the three service managers I dealt with: Hakeem, Ish, and Luis were nice guys and I believe genuinely wanted to hell the situation that said, the rest of my experience was an inconvenience and a nightmare. So last August (2025), I took my car in for routine service like I had done in the past. Luis told me I needed new tires, offered me a deal, and after researching other deals at other locations, I chose to go with the offer at Classic Honda. Up until this point my car was running PERFECTLY and had less than 34,000 miles on it. I ordered Michelin tires and after the work was completed I drove home. This was the beginning of a nightmare that is still going on today! The next morning my TPMS light came on so I took it back. They turned it off and I drove it half way home and the TPMS light came on again so I turned around and drove it back to Classic Honda. They turned it off again, I drive home and the next morning on my way to work at 4am the TPMS Light came back on. I made an appointment and brought the car in a couple days later. Needless to say this cycle repeats itself again and again for about 14 appointments with them over the next 7 months with them resetting the light and keeping me there for hours or having to provide me with a loaner car over the month of January. Until the manager Will said that they needed to get this fixed for me. First he said that the Michelin tires were not compatible with my 2023 CRV and had them switched out for Chinook (sp?) tires and said that should fix the problem and that if the tires worked he would refund the difference of the Michelin tires in two weeks. All seemed well for a minute because I got home no TPMS light. I am a flight attendant and my car sits for days on end which was the case this particular week. I get home from work and then drive to my house, the TPMS light comes on again. I bring it back, Luis meets me outside and the car is brought to the service bay, I get a loaner car and the next day they call me and tell me that my car is ready. I go get it and drive home only to have the light come on again the next morning. The I make another appointment this time I deal with a new young man named Jonathan, who has no clue about what the situation is with my car, he puts me into a loaner and I drive home. I go pick up my car get home and the light cones on again. I make another appointment with Luis who met me outside only to have him say there's nothing they can do. He has another person who isn't a mechanic reset the TPMS light and send me off and then not two blocks away the light comes on again, so I bring it back. This time I am told by Will that I don't drive the car enough so the light will keep coming on. This is when I figured out they have no interest or intention of fixing the problem that they caused when I bought those tires and also at this point a month had passed and I still hadn't and still haven't received one penny in my refund for the Michelin tires they took off of my car. Luis essentially said they couldn't fix the car and without saying it outright told me I have to live with it because they can't figure it out and even though the light is on, the car is still drivable and even minimized the issue like it is no big deal. The light came on again the next day. I decided I will bring it to another dealership. My car was in PERFECT condition until I brought it to Classic Honda for these new tires and they damaged my car in some way and refuse to fix what's actually wrong with it. I paid cash for this car and planned on having this car for many years but now I do not feel safe with it. This experience has given me a negative opinion of Honda products. I will never buy another Honda product ever again. This was very disappointing. Attached are the photos of the appointments for each time I brought it into Classic Honda. read more

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Our Honda broke down on i4 and wouldn't start. According to the service guy our car went into "limp mode" turns out our fuel pump went bad. We towed the car to this location. Prior to us deciding we wanted to tow it here I called to make sure it was okay. The woman on the phone said she doesn't work at the location she can only schedule service but that it should be fine to show up. I trusted what she said and towed the car there. When we arrived it took a while before we were approached by anyone. A sales man told us that someone in the area we were standing at should be able to help us. I approached a young man behind a screen and he said he was available. We told him what happened and he told us they were booked for the day but could try and squeeze in the car. We were not in a hurry we just wanted our car to be looked at carefully and accurately. We left the car there and went home. This was around 12pm. Around 4pm the same day we had a call and voice mail letting us know to call back because they diagnosed the problem. We called back many times and reached a lady who said she doesn't work at the location but would pass the message along. We never got a call back, until mid morning the next day. We were so worried about our car for the remainder of the night and the following morning. A direct line to the dealership would be nice. We moved forward with service and got our car back the next day. The total cost was around $1,200. read more

Classic Honda - Auto Repair Near Me - Orlando, Florida

Deception in the finance office. Check your paperwork before you leave. The finance guy will sneak-in warranties without you knowing. Saying that he is giving it for free but its already built in the lease price. Went back and the finance guy just said come and resign the lease with the revised lease price. He got caught. How many other people are they doing this to? read more

Beware of service advisor Luis Semprit. He tried to charge my young adult daughter that knows nothing about car service issues, a $150 diagnostic fee and the diagnosis was a dead battery. They found nothing else wrong with the car besides a dead battery. She paid for the new battery and "labor" plus he wanted her to also pay $150. We insisted to speak with the manager and the manager took off the $150 fee. Beware and be careful. Everyone is not honest. One star for the manager that did the right thing, read more

Stay away from the service department here if you value your life and the life of your family. Took my Civic in for a fuel pump recall. Car came home seeking of gas. On the way back to the dealership check engine light came on. The lock ring was reseated after being installed improperly. A couple days later, filled the tank. Garage smelled of gas, moved the car outside to confirm it was the Civic causing the smell. Took the car to Classic, they claim they can't reproduce the problem. Take the car home, drive it until tank needs to be refilled, garage smells of gas again. Take it to Classic. They kept the car for a week, eventually make us drive up their and refill the gas tank at our expense, then claim again it is not reproducible. A simple Internet search will tell them that this is a complication of a faulty fuel pump installation. They obviously don't care that they have sent us home with a car that is a fire hazard. read more

Deadly new car sales....They sent me out the door with a brand new 2025 Civic on March 1, 2025. Three days later, I notified them of a Brake Mitigation System issue while on a business trip. They did not tell me to go in and return the car. They instead told me that it was probably just a computer error and it should be fine to address after the trip. It was supposedly a brake mitigation system and switch problem and cruise control system problem, which weren't fixed after my first and second service visit. It is now in for a third time to attempt to fix the same issue and I have only had this car two weeks. I discussed exchanging the car and they refused. read more

This review would have been 4 or 5 stars if it wasn't for the greediness of the management at Classic Honda. I purchased a '22 Honda Civic from them two years ago and was sold their platinum extended warranty. Their sales manager told me that if ANYTHING went wrong with the car, as long as I kept it maintained, that it would be covered and I wouldn't have to pay for repairs. I had all of my required maintenance done by Classic for two years, but last week one of the ADAS sensors (the little round things in the bumpers) came unglued from the bumper and fell out. There are several reports online of this happening to Civics. When I took the car in to Classic, they said that the sensor had fallen out because my car was involved in a collision of some sort causing it to fall out. This is absolutely untrue! There was not so much as a scratch on the bumper and it fell out somewhere on the road. They refused to do the work under warranty, which they admitted would have been covered if the car "hadn't been collided with." I contested their decision to their management who refused to honor their worthless warranty insisting the car was involved in a crash. A crash that pinpointed a one-inch spot on the rear corner of the bumper. They said it would cost me more than $500 for repairs to replace a $70 part. Instead, I took the car to Autonation Honda, where they replaced and recalibrated the sensor for less than $300. My car and I will never return to a Classic or Holler dealership ever again! They would rather lose a customer than lose $70 for a part that should have been covered by their so-called warranty. My suggestion is to go to a different dealership for repairs and if you do buy a car from them, don't let them talk you into their platinum extended warranty that they'll find a way to weasel out of honoring! BTW, the service people at Autonation were much friendlier and their dealership is cleaner and nicer than Classic's is. read more

This was overall a completely negative experience but the 2 main points I want to make is that someone took it upon themselves to try to remove this sticker and scratched the tint. Manager says they are reviewing camera footage but I haven't heard back. Second issue is rather unbelievable to me. Even though the technician can feel the sputter or shimmy in my rude, they say they can't or don't know how to fix it because their magic machine doesn't "give them a code" what happened to mechanics who know how to fix cars without needing a machine to tell them how??? Their service was also slow (they had my car 3 days) and just not customer friendly. read more

Classic Honda - Someone at Honda classic used a key to try to remove this sticker and scratched the tint. - Auto Repair Near Me - Orlando, Florida

If you like your car don't take it to classic Honda they laugh at you like your idiots and they take a long time to do oil changes and they will scratch your car and they will give you stupid lowball Kelley Blue book value of your car they treat you like your homeless person like you ain't got no money I've been to that dealership so many times my last time and my only time going there I will never go back there again I don't care if it's the last dealership on the planet I rather take it to a homeless man to do my mechanic or do my oil change they are hard horrible people too expensive so if you like what you pay for please take it to another dealership or do it yourself take it from somebody that has experience I'm 50 years old I used to be a mechanic I just got some health issues but I do have a lot of mechanical experience I just can't do it myself no more I wish I could but I can't so I will take it to somebody else read more

Soo Kim was my service advisor and he was great! I arrived close to when they were done for the day and I know that can be frustrating but the still service my car with no appointment. great service read more

I had my oil changed and Cortney, the service advisor, welcomed me right away. He kept me apprised and sent me a text so I was able to monitor the maintenance of my vehicle. Also, a piece that had came off was placed back on at no charge. During my wait time, one of the Honda representatives offered bottled water and a variety of snacks such as granola bars, chips, etc. Upon departure, Cortney went over the details of the vehicle and walked us out and set my screen saver. The customer service exceeded my expectations as he went above and beyond. Cortney delighted and valued me as a customer. Cortney, you should rest on your laurels of a job well done. read more

These people have no respect for their neighbors, they allow an employee to sit in the back lot with the stereo base up so loud it rattles the windows in the hotel next door. Disrespectful and selfish that seems to be the motto for Classic Honda in Orlando. read more

they have several hondas with radio issues and can't seem to do anything about it while I had to reach out to the Honda America to get something done. read more

Unique experience, as I didn't buy a car; I only needed help getting a radio code for my 2008 vehicle. New sales/service rep dude (didn't catch his name, been there a month or so he said) helped me out. In and out, 5 minutes. Friendly and positive environment. I'll consider dropping by here in the future if I decide to get a new car. read more

Some of you people really amaze me! You will write a review claiming "how wonderfully" you've been treated. I can guarantee you people who write this are either their staff members or you bought a car or got into a CAR FLEASE and didn't even for one split second READ what you were agreeing to BEFORE you agreed to it. In other words, you were PERFECT in playing the role of a Classic Honda doormat, sucker or chump! Why on earth would YOU reward ANY dealership which ADDS FAKE FEES??????? Right from their website, Classic Honda ADMITS adding a "Dealer Processing Fee" of almost $1000! On top of that, Classic Honda ADMITS adding an "Electronic Filing Fee" of almost $400!!!! These are both BOGUS, ADD-ON, FAKE FEES which shows PROOF POSITIVE you are most definitely NOT dealing with people of HONESTY and INTEGRITY but instead FRAUD and DECEPTION. Come on people, these slime ball car dealers get away with this CON-GAME because YOU LET THEM! When you READ the documentation BEFORE you sign and AGREE, and you see these FAKE, BOGUS FEES, YOU WALK OUT because they are trying to screw you over! When ANY car dealer adds FAKE FEES, they are telling you in NO UNCERTAIN TERMS, they cannot be trusted...PERIOD!!!!!!!!! Come on people...USE COMMON SENSE! read more

Yesterday I made a trio down to Classic Honda for a new vehicle. My Salesmans, Hector Colon, was amazing. He was patient, knowledgeable, kind and so very helpful. Hector, Bill, and the finance manager really worked hard to get me into the new HRV with my less then ideal credit score and no money down. They went out of there way to help me get down to a price and deal I was comfortable with. This is my second car that I have purchased at Classic Honda and I will continue to be a repeat customer due to the excellent experience and customer service show to me by Hector and his team. Thanks again! read more

Classic Honda - Auto Repair Near Me - Orlando, Florida

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So far so good. Had a good experience here with buying a car from Jessica Z. in sales. The process with test driving was easy, negotiation with Bill the sales manger was not too drawn out, and feel like I got a fair shake. It was easy to apply for financing on their computer at the dealership. The finance staff were a bit tricky with their warranty offerings and not as forthright as I had hoped, but I guess that is what they do. Disliked dealing with that part. With sales overall I have received good service here. Recently interacted with the service department and they were professional too. read more

Let me start by saying I hate buying a car. It's haggling games and a bunch of BS! So when I buy a car, I get quotes from four dealers, from four different locations. Well let me tell you., I emailed Classic Honda and they gave me one quote and sent it out to the other dealers. No one could touch the quote or even price match it. So I went in and I came into contact with a salesman, MO ALMBAIED. He has a very professional humble demeanor as well as being a very nice person. He got out on the lot and was moving cars and sweating. I told him to take a break, but he said I'm here for you. He worked super hard to make the process smooth! He achieved this flawlessly and the quote never changed. Mo introduced the finance man STEPHEN COHEN and he was straight forward with none of the finance tricks. It was just flat out paperwork to get me out the door with my new car. When everything was finished MO had my car detailed and front lined for me. Thank you MO and Classic Honda. Thank you for Hiring a team like what you have. Thank you for perfecting this process. I have to say this was the best car buying experience of my life. I do not like making reviews, however, Classic Honda and the staff did an excellent job. Mo and Classic Honda keep it up! Thank you Mo Almbaied Stephen Cohen Immrasz Hosien read more

I think they did an amazing job for us to lease a car, probably the faster I've ever been able to buy a car in my life, it was under 1 hour and a half! Also super friendly staff, Jessica was amazing and gave us a lot of helpful information! The financial manager or assistant, was super helpful as well and the signing was super quick and easy! read more

if u can give them a negative -10 I will the worst people ever they are quick to try and sell u a car with top maintenance plan but the time u need it they will always check out the car and say nothing is wrong wait till the maintenance package plan is over and stick it to u smh .. especially the white chubby guy with a beard that runs the place has no respect for humans time everything with him is a no I had go to another dealer and they found the issue with my car but wait it gets better the package they sold me had a tide back to them so when I would come they of co would say no and that is that they could not take the word of another dealer that is part of them like what !!!! now I'm fucking stuck with them I need help I reached out to the bbb so let's see and wait read more

was looking for a used car. Matt helped me, took me on test drive and we looked at several in stock. if he had been pushy I would have walked away, as it was I came back and looked some more. They do a great job on detailing and had a nice range of cars. Matt did a great job, but I picked a car from somewhere else (totally different make and model). If I had settled on a Honda I would have bought here. read more

Been waiting here for enterprise for a rental because the dealer said since I'm an out of state resident that I'm not afforded to a loaner as per the Honda specialist. I believe when the customer is told this. The dealer should pay for that. Be aware out of town people that this dealer does this. Other dealers in the area do not do this. It's rather disrespectful to the customer to make them pay for the rental at $35.00 a day. When they have the insurance to cover a loaner and they have a valid driver's license with the star on it. It's sister dealer, Holler Honda does not do this to the customer. When I was dropped off at the enterprise company, they could not find the reservation that was made. Worst dealership ever!!! I feel this was a brush off from the dealer. Called them several times. Totally feel disrespecte. read more

I went here to get my computer reset like it says in the manual and they wouldn't do it unless i get a diagnostic when i already had thing's fixed plus oil change they are scammers to get more money out of people read more

Next time you go to buy a car don't leave it to the finance manager to get you approved! He puts your name out there to see who will jump in. What a shame my credit was really good over 700 after this particular finance manager my credit is now approx 70 pts lower. I couldn't believe it & I hope he sees this review because Classic will no longer get my business!!! read more

This is a horrible dealership! Take your business else where. Very unfriendly lie to make a deal.

This is where I got my 2nd car a long time ago, 2005 time frame. It still has been my dad's favorite dealership to bring his Accord to get work done. That being said, it lacks a lot of the modern amenities newer dealerships have like movies, popcorn, drinks, and snacks. It gets the job done but don't expect too much more. read more

Classic Honda - The front - Auto Repair Near Me - Orlando, Florida

It's time to update my Honda review! Last time I got an oil change was in July of last year (I know, please don't judge me haha) Anywho, they have upgraded on a few things! Now, when you drive into the service area, you check in yourself at one of the kiosks outside that they have and then come inside to wait for your name to be called. I was helped out by Maribel today and she has been here for 16 years!! She does her job great and has amazing customer service. Very dedicated and hard working woman! Big props to the woman of the house! I love that they also upgraded their coffee station with an automatic coffee maker with SO SO many different options!! It's great and I definitely could come here and just sip all day! They have a water station with heated water and the original popcorn maker is still there holding on STRONG! Overall, it's always a delightful and pleasing experience being here. It really is the only spot I trust to go get my baby taken care of. Keep up the good work Classic! You guys top all the other Honda locations I've been to and I'm committed to being faithful to this one for the way they treat their clients. You have a customer for LIFE! read more

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Took my 2018 for transmission problems with an appointment under warranty, charged me $135 for diagnostics,. 5 hrs later call me to tell me the front shocks and catalytic converter were bad. Told them I was a mechanic and nothing was wrong with the things mentioned, to please cut the bs and provide the trans. diagnostic . The vehicle is still there 3 days later and no communication back from them . I will pick up the vehicle and go to another dealer. Never go to this dealer for maintenance or repairs, lack of honesty and professionalism. read more

honda corporate did reach out to me and assured that the service manager from classic honda would contact me. as of march 2, 2022 i have not heard from anyone from classic honda in orlando, florida. hence the 1 star rating case #12847285 topic: dealer experience first name: sam last name: vela email address: zip code: 77496 phone: vin: 5fnrl6h73kb103615 vehicle mileage: 69,775 description: oil and filter change, rotate tires at classic honda 02-08-22 7:10am invoice 1343149. special note on receipt. bbs custom wheels careful installation. 02-13-22 on i-10 west near 5465 highway 90 mobile alabama above vehicle 2019 honda odessey began to shake hard and steering wheel was shaking. i stopped on shoulder and found the all lug nuts on all wheels (20 lug nuts) were all loose! i tightened all lug nuts and due to trama stayed at hotel that night. i will be bringing honda to independent mechanic to determine if any damage to rims or vehicle. read more

Do not take your car to this dealer for service. I had the worse experience and wouldn't recommend that to anyone. First they told me they guy that was working on my car had no experience that's why the installation was poorly made, if the guy had no experience why is he doing it? Second they didn't care to call me back after I spoke to the GM. So if u love your car be aware and go to a different dealership. Worse customer service experience! read more

Negative star! I bought my Honda Odyssey in Feb/2020. After 1 year, in 02/22/2021 I took it to regular maintenance, oil change and aliment. Unfortunately, the mechanic took my car outside the dealership and crash it against another car. My car was heavily damaged (photo attached). While waiting for my car, they told me: -Sorry, but you cannot take your car back because the car is not drivable. We will give for you a compliment car. I was in shock, but accepted and come back to my house. I'm still paying $600 per month,. I asked Classic Honda to send me a repair report in order for me to have a technician to inspect my car before I pick it up, but they refuse to provide me that do that. Obviously, I need to know what has been repaired. The manager told me: no, only "after" you pick up the car we can provide it. For me, do not make sense. I bought one new car and I still pay the same for a damaged car? The most unbelievable thing is that the manager call me during my work time and screaming: - Bring my compliance car today! I explain to him that I do not have the repair report, do not have diminish approved or any other compensation approved. He responds saying that he do not care, if you not bring my car back until 2 pm, I will report it as a stolen car. I did not believe it! Now they are treating me like I was a criminal. I immediately drove to the nearest police department, explain the situation to the police officer, and left the car there. Unfortunately, I forgot my computer (work laptop) inside the car. I was forced to contact the manager again that told me: I will not give your computer back, because the front windshield is damaged. But the compliance car is covered by my car insurance and again he hang out while I am speaking. Believe or not, I had to call the police again in order to have my computer back. They sent officers to the Classic Honda office to make sure that they will have my computer back. Whaaaatttttttttt?????? I am the victim nothing that happens was my fault. I still paying for my damaged car and the manager treat me like a criminal. Honda never apologize; never call me for a fair deal. I've never will forget this humiliation. Now, my car does not have clean Carfax anymore, I am dealing with 3 different insurances (Honda, my and the car involved), I was forced to contract a car appraiser services (I spent $380 for a diminish value report) and I will spent more $750 for car inspection, to make sure that the service has been well done and safe. I spend more than $6.000 in attorney services and believe or not MY car still with them since feb 2021. No, I lawsuit them. The business mission described at website Classic Honda is: "Never Forget Your Customer - Never Let Your Customer Forget You!" SOUNDS LIKE A JOKE to ME. Indeed, I will never forget them. WE ARE MEET SOON IN A COURT!! read more

Classic Honda - Auto Repair Near Me - Orlando, Florida

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From the moment I walked in, to the moment I walked out with a new car, Brian Rosario took care of me. After a really nasty accident, against my will, I had to go car shopping. I knew mostly what I wanted but am not a car person so I wasn't sure exactly what I was looking for. He walked me through everything, pointed out all the safety features of the new CRV and explained the bells and whistles. I was able to communicate with him through text message and he even sent me a video of my car sitting, waiting for me, when I told him I was on my way in! Finance was really nice, I'm sorry I don't remember the gentleman's name in the back office, I know it was long because he has to type it all the time for his email! I would definitely recommend Classic Honda and Brian in particular. Thank you for an excellent experience! read more

Brian Rosario provided excellent customer service and support during the sale process, including following up after vehicle delivery

I feel very indifferent about this place. Some things were good, others were downright horrible. Let me start by saying the wait times are horrible and it seems like they really dont care about earning your business. They're very quick to rush you to sign papers but make you wait hours for your car. The sales people then get very nasty after they make the deal and straight up speak down to you when you complain about being made to wait hours. The dealership is near empty but we're told "we have other customers you know". That's unacceptable when we've been waiting hours. What makes it even worse is that while the manager was trying to handle the situation appropriately by calming it down - the sales lady tried to speak over him. Props to the manager for doing the right thing but shame on you, sales lady. Should've known she had a smart attitude from the get go. I wouldn't return or give them my business in the future. Also be careful of them trying to slip last minute "warranties" into place while you're signing. 2 out of 5 read more

Classic Honda - Entrance to Holler Honda - Auto Repair Near Me - Orlando, Florida

Jerardo Reid is a stellar representative! He has assisted me with two leases in the past few years. He has the backing of a superior management team. I am a customer for life! read more

I had a great car buying experience. If you're looking for a Honda.. go to classic Honda and ask for Dan Nguyen. He was so patient. And answered every question. If called a few days later to check if everything is ok. I highly recommend him as well as Edison being my finance guy. Smooth progress. read more

I wish I could give zero stars, but after looking at this locations overall 2.5 rating, it's apparent that a lot of people feel this way. I have had nothing but bad experiences since purchasing my car from this location. From the dealership manager raising his voice at me for me asking for an itemized statement of specific charges , to being dishonest to me about not knowing that I purchased my car from their dealership and not giving me my free oil changes and me having to confront them about it( which came with the purchase of my car).I have taken my car in for routine oil changes, had my muffler pinched and my car was making strange noises. Now my car is in the shop because of a manufacturer paint defect (which is out of their hands) and I was told it would be one week. The paint defect is the size of a quarter .NOTE, the dealership does not offer a loaner or a rental car, which is the most insane thing I have ever heard of. I have no way to get around without a vehicle. I have been asking the sales agents for updates for 2 days via text and he has been unresponsive. I text him to today and then called to have another customer service rep say that he saw my messages but has just been too busy to answer( aren't we all) , Meanwhile I still have no car. I called customer service for help and they said could you go in person and talk to them, to which I replied, "I would if I had a car". I have been asking for a call since this morning and still have not received one. I am a mom with a daughter who needs a way to get around until this defect is repaired. Hope this gets resolved soon. I will never buy another vehicle or trade in my car here. UPDATE 10/25/2023- I have been contacted to pick up a loaner vehicle. I got to the office today and I was able to speak to management and they offered me a car to use while my car is being fixed. I am hoping that everything goes smoothly and I can have a better experience going forward. Thank you Matthew and Josh for your help! read more

I was hesitant to buy through a dealership and was leaning more towards a Carmax experience, but found a car on cars.com at Classic Honda that I wanted to check out. So glad I did! I will come back and recommend to others. Pricing is upfront and sales does not work off of commission. Caleb was personable and professional. There was a tiny ding on the side of the 2018 Civic on the driver's side door they agreed to try to fix free of charge. Car is now PERFECT! read more

Classic Honda - Auto Repair Near Me - Orlando, Florida

So after a week the car had a random vibration similar to a wheel being unbalanced. We took the car back and told them we were unhappy with service and felt like she had been taken advantage of. After explaining the situation they took the car realigned and balanced it and apologized saying the service was not what we expected and gave her a full refund. It is really appreciated that they offered this as the work done could have been disputed as necessary. Definitely leaving with a better opinion of the dealership. read more