On Wednesday, January 19, I called and requested a cab pick up for Thursday the 20th and 4:30 pm in order to catch a megabus at 10th and penn downtown. I was attempting to get home that evening in order to attend a family funeral. The customer service rep took my request and read back my information and the time for my pick up to confirm. All information was correct. At 4:40 when the cab still had not arrived, I called to see if it had dispatched yet. The woman answering the phone informed me that were no requests for that time. I gave her my phone number and address and she said that request has been put in for the 21. She also said she had no other available cabs to send me. I am without a car in Pittsburgh so I called a few other cab companies which were all busy with requests made earlier in the day. As a result I missed my bus and have to get another bus tomorrow morning. I lost $10 for my bus ticket this evening and will now pay an additional $35 for a bus early tomorrow morning. I will also be missing a portion of the funeral services. So thanks for nothing Classy Cab. read more

Used this cab service several times. Last week I caught a Classy cab in front of the Fairmont downtown. The driver was nice enough. Got to my home on Neville Island, paid and TIPPED the driver. Went into my house, changed my clothes etc. Came out into my living room and the door bell rings. This driver had been standing on my porch looking into my windows (He was observed by my neighbor) and when he saw me rang the bell. He questioned my tip believing I had made a mistake by giving him TOO MUCH! I told him it was correct and closed and locked my door. CREEPY! I informed the company. Spoke with Kent who took all the information and told me a supervisor would be calling me. NO ONE EVER CALLED ME! This is when I realize that this cab company doesn't care about the safety of their customers. WOMEN NEED TO STAY AWAY FROM THIS CAB COMPANY!!! THEY HIRE CREEPS! read more

Got in classy can at casino to return to hotel. Meter started high - and cabi said it was for classy service - leather seats and satellite radio - which was not on. She then proceeded to miss our exit - then missed the next exit also. She radioed for price because I was not happy - and he said $32. (was only $22 with yellowcab on way in) When we finally arrived - she said $40. When I reminded her of the conversation with dispatch - she said that passengers were uncooperative and threatened to call police. Hell will freeze over before I would get into another classycab. read more

What a joke. Totally unprofessional. Called and booked a reservation. Was told I'd need to wait 45 minutes later than my desired pick up time for the cab and agreed since there are so few alternatives here. Then no one showed up. When I called it seems they never actually booked me and made no effort to make it right and send someone to pick me up. This is why we need more Ubers and Lyfts. read more

Thanks for nothing a-holes. Made a reservation for 3 cabs at 4 pm, no show still 2 hours later. Worthless company. Don't waste your time!

Horrible cab service. This guy didn't know where he was going yet me and my girlfriend was still charged for his mistake. I admit it was a clean cab, but at the same time I've never gotten into one that was dirty. Most cabs I have been in start out at around 3.40, classy cabs started out at 8 and some change. Stay away from this cab. If it weren't cold me and my girl would of footed it to where we needed to go. Worst experience ever. read more

One star is too much for this cab company. We attempted to schedule a cab the day before a special event. We were turned away and told to schedule an hour before pick up which we did. Again we had plans and a place to be and followed the direction of the cab company. They never showed to pick us up! At the last minute 10 minutes before we had to be at our destination we were informed they had no idea when they would be able to honor our reservation. We had to rely on a neighbor and be late to our event. This was an awful experience. Do not trust these people for a ride. read more

You better give them 90 min or you will be SOL. Believe it or not, Yellow Cab responded faster.

I have had horrible experiences with Yellow Cab not showing up and almost missing flights as a result, so today I thought I'd give Classy Cab a try. Same thing! Driver didn't show up when schedued, I called, they told me where the driver was (15 minutes away) - I waited almost 1/2 hour, called back, and she was still 15 minutes away! I found someone to ride me to the airport and I'm on my way now hoping I'll make my flight. Why is this so hard?? Why can't they at least call to say they'll be late? Why can't they tell the truth about how late they'll be when you finally call yourself to find out where they are? Unbelievably unprofessional... read more

You'd think calling a cab an hour and a half before you need to be somewhere a few miles away would be more than enough time. Apparently not. If you have somewhere you genuinely need to be, make other arrangements. Do not rely on Classy Cab! The worst part is that Classy Cab may actually be the most reliable tax service in Pittsburgh. read more

Awful service. They quote you one price and when you turn up, it's something different. There is nothing "classy" about this company. Beware. read more

I didn't even get to reserve a cab. Let me tell you, I'm 15 and I had a meeting to go to for school that was in downtown. My school offers no means of transportation, so Im on my own for that. My parents were busy so I decided to look for a decent cab company. Looked at yellow cab co, called them and they said they would be happy to transport someone under 18 with parents permission. Great! Then I went on yelp, saw the reviews for them, and decided to try classy cab instead. Their phone lines were quick to answer, however, I asked if I could book a cab even if I was under 18. Their response, NO! Then I heard the click and I knew they hung up. Oh well time to rely on Public Transportation. Thanks alot classy cab! Now really, pittsburgh HAS to get better cab companies, you have two to choose from, and both have awful reviews. Also, their fairs are overpriced for the service you get. read more

I called and made reservations two days in advance. The first trip was scheduled for 5:15 pm on Friday evening. It wasn't a long trip but since we were going to be dressed and it was cold we decided to ride instead of walk. The weather was bad on Friday, so I called at 5:15 pm to see if the cab was on the way. The person answering the phone said that he would check my reservation and he promptly put me on hold. In the meantime, I saw a Classy Cab come down 5th Avenue. The driver was talking on his phone, and never stopped. He went around the corner and never came back. As I continued to hold, I assumed that he was contacting the office and that the operator would have come back on the line to tell me that he was on the way. No such luck. I had dinner reservations for 5:30 and it was now 5:25. We finally happened to see an off duty Yellow Cab coming down the street and he stopped and took us to our destination. I had a return trip scheduled for 7:15 . The driver did show up for the return trip, but at that point I had already made other arrangements. I was not so upset by the fact that the driver may have been delayed due to the weather, but for the operator to leave me on hold for 15 minutes and to never come back on the line to tell me that he was still researching or give me an estimate of how long the wait would be, was unacceptable. read more

Totally unreliable. This company does not take reservations. Their poor, on-the-fly operations left my 18-year-old daughter stranded and alone at night in an unsafe part of town for over an hour: Called an hour in advance as requested by the company. They gave no indication of a problem. When the cab was about 15 min late, the company was called and said my daughter's ride was the next to come up. Cab did not come a half hour later or an hour later. During this time, called the company another three times; at this point the story change to "no cab was available" or "wanted to go that far out of town". Yet the pickup location was no more than three minutes from Downtown Pittsburgh across the bridge in Oakland. With no solution in sight, more than two hours after the original call, my daughter arranged for a friend to drive across town to get her out of that situation. I strongly suggest steering clear of Starr Transportation Group, specifically, Classy Cab and Veterans Taxi. read more

Recently I set up a pick up early in the morning to the airport. Never got the promised pre-pick up call from the driver which should have been a red flag. At five minutes after the scheduled pick up called them. They said I wasn't in the system. I told the dispatcher I had called the prior day and specifically requested "an early morning pick up" and had stated it would need to be at "6 AM". It struck me that one should always ask the company or any service provider to read back what they had taken down to confirm they had it right. Eventually the dispatcher said oh, here you are at 6PM. Told him that was incorrect but please send a car promptly. They promised one in 10-15 minutes, so I thought that can still work. In 10 minutes no cab in front of the address I had given him twice the night before and twice that recent call. Their cab arrives and pulls into an address a block away but I was looking in that direction so walked down with my luggage to the cab. Classy Cab should do a simple basic item -- when taking information, always repeat it back to the customer even if not asked so both sides know the time is accurate and the address is right. I built in a lot of extra time; if not, I might have missed a flight. read more