It's been over 2 mos since I shook hands with these 2 guys and after washing my hands countless times since, I still can't get the slime out! Rahim Hussain (Finance Manager) & Ali Thanawala (General Manager)- two peas in a pod and neither can be trusted as far as you can throw them. The $ 100.00 gift card- yeah I'm sure it got lost in the mail. The promise to come back and pick up the rear cargo cover- yeah I'm sure there's a priceless excuse for that too! The 72-month finance that they tried writing up as a 75-month finance- nice try guys! The "we know you denied wanting to buy any additional warranty... but we put it in the contract anyways and if we take it out, your interest rate will go up" BS... I can't even begin to explain everything that's wrong with that statement. So in a nutshell- there's countless other Chevrolet dealers in the Metroplex folks... save yourself a lot of headache and aggravation and go purchase your vehicle where good, honest, honorable people work hard every day, to earn and keep your business. A place that hires people with morals and values that align with Texas and what makes this the greatest State in the Union. Stay away from this bunch! read more

Do not bring your vehicle here for any service or maintenance. I came in for a SCHEDULED oil change and waited in the filthy "customer lounge" for three and a half hours with zero communication. I had to ask several service advisors to give me a status update on my vehicle and always got the run around. After I finally got the keys to my vehicle I was asked to leave a GREAT review because upper management reads them and it would help them out. After I booked tf out of there I definitely left this review and hope someone reads it to save hours of their life. I also immediately showered when I got home facility is a DUMP. read more

Never purchase a vehicle from this dealership..use your hard earned money somewhere else..I have been calling..texting..emailing this place for 5 days to get someone to help me see their vehicles with no response..they specifically do not like military disabled veterans..they really don't care about selling a car..the operators will let the phone ring many times..then pickup & hang up on you..they will not even help someone to their own car if they need it..Clay Cooley is all hype..no action..you should boycott all of his dealerships..good luck! A manager replied to me 13 hrs ago..gave me a bogus email to reply too also..This place really sucks!!! read more

Talk about FAKE advertising!!! We went to buy a tow vehicle for internet price of $10995. Because we were going to pay cash or, if financed, did not need "special financing", the price shot up to $18,000!!!! What a scam!!! Let's punish people who work hard for their successes!! read more

ClayCooley - Chevrolet - False advertising price - Car Dealers Near Me - Irving, Texas

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My experience here was a waste of time. I came in during the summer of last year to purchase a corvette, when talking to the sales rep on the phone I was very specific on what color and package I wanted. The sales rep assured me that they could help me find what I wanted but was very insistent I come meet in person, he even told me that they had a vette matching my requirements in their inventory onsite. When I got there at the time we agreed on I had to wait 20 minutes for the sales rep. When he finally appeared he informed me that they didn't actually have the corvette I wanted there, he just meant they could find it. That was pretty irritating to begin with, because that's typically something that can be done remotely and without wasting an entire afternoon driving up there. However the negative experience gets even more repulsive, he told me they needed to run my credit. This is before we had even found a possible car to do a dealer trade for. After I told him I was not comfortable with them running my credit so early on in the process, he fully blew me off. I was handed off to another sales rep who proceeded to try to convince me that I didn't want the corvette that I had described, what I really wanted to do was lease the silver 2018 grand sport they had sitting in their lobby. I honestly don't know why I didn't storm out at this point, but for some reason I continued to try to interact with these people. I insisted I wanted the specific color I had informed them of before, and not a grand sport either. They just patronized me for another 15 minutes and tried to run my credit again before I finally had enough and left. Later in the week I went to a different Chevy dealership and they took me seriously, found the car I wanted out west of ft worth, setup a dealer trade, and we had a deal inked and I had the car by the week after that. Don't waste your time here unless you enjoy being treated like an idiot who they will try to offload their stagnant inventory to. read more

I got my extended warranty removed . The lady called me three times in a row to ask me questions . She needed account number which was not on the paperwork . I called us bank and got it. When I called her to give the account number she called back a week later asking for the number . She lost my accountant number . She wasn't very confident on her work either . They told us it would be 18,000 our the food and well now it's 22,000 our the door --update they ask me to email to discuss and we'll still no luck . Also the lady didn't send the paperwork to cancel the warranty so guess what note meds for me . Unconfifent people work here . Never return phone calls o. Still no return calls read more

They don't even deserve one star here. I came in looking for a new Tahoe. They took me into someone office to talk about what I was looking for. This is when I told the first salesman I wanted new, silver, leather seats. He takes my ID then another guy dimes in. I tell this guy all the same stuff... new, silver, leather seats. He leaves.. a THIRD guy comes in to ask me what I'm looking for and again I explain my must haves are new, silver, leather seats. After explaining to three different people (1 hour later) they bring my a Tahoe to drive. The Tahoe those chose to bring me was a USED car.... I told them I told you I wanted new, please bring me a new car to test drive. They go back, 15 minutes later bring me a silver, new, leather seats. Expect this car has no gas so I can't drive it.... at this point I'm frustrated to I leave. I come back the next day and have another new salesmen who was actually helpful this time and I was able to drive the cars I wanted. After negotiating on the car I wanted with a list price of $55k, the sales guy agrees that with all the promotions going on, I could leave paying under $50k. Perfect. I leave, come back later in the day to purchase. I find the same sales guy and tell him I'm ready to purchase. Of course after another hour he finally brings me a quote... $59k.... for a basic LT with only a wheel upgrade. Somehow the car got even more expensive than the ticket price. Getting into more detail will require a novel but his explanations about somehow giving me this car for more than even the list price made absolutely no sense. One of them being the list price wheel upgrade of $1700 that was already included in the list price, now for some reason is $4,500 additional... Do not buy your car here. read more

Purchased a 2021 Gladiator from Clay Cooley. Was initially scared off by many of the reviews, but they had the vehicle I was looking for on the lot and when it came down to it, they offered the best pricing in DFW. Experience on the lot was very typical dealer visit. Devon and I agreed on pricing prior to my visit. When I arrived, the vehicle was ready for me to take a spin. Jeffrey in Finance closed it up with the deal pricing as expected and my pre-approved Capital One loan APR as expected. Very good experience and the team at Clay Cooley really did an exceptional job. I would purchase from them again. read more

I traded my 2009 Chevrolet Silverado for a 2014. The experience was great. My salesman, Terrell was very knowledgeable and helpful. Normally the car buying experience is a hassle, but not at Clay Cooley Chevrolet. Thanks T. Hopkins Longview, Texas read more

ClayCooley - Chevrolet - My new 2014 Chevrolet Silverado Texas Edition!!! - Car Dealers Near Me - Irving, Texas

This has to be one of the worst experiences in buying a car I've ever had. Unbelievable. The price you see online is not what they honor. They will tack on another $2k for the GPS protection BS and say it's already on the car so we have to charge something for it. They also told me we would get 2 years of free tech maintenance which turned out they charged me $700 for that. And do NOT under any circumstances get the warranty. You will pay around $3k for that and I just got the card in the mail with the policy and there is a $2000 deductible. I have learned a lot through this process and I can assure you 2 things. 1. I will NEVER return to any Clay Cooley Dealership and 2. I will never sign one document without seeing the full purchase agreement first. What at total SHAM... read more

Usual experience buying a car from scam artists. Let me check with my manager routine. Bought a new car in 2019 from a different dealer and finally realized what car buying should be!! Been battling for my extended warranty refund for four months now. Rude receptionist on the phone, transferred all over the place, dodged calls, and when I finally get someone on the phone I find out I'm getting screwed out of over HALF of an extended warranty on a less than two year old vehicle that was still completely covered by the manufacturer warranty. These guys are complete and total crooks. BEWARE! read more

Stay away from any place that has Clay Cooley on the sign. Purchased a 2018 Chevy van for my business.Financing was difficult but luckily I had experience dealing with scammers. First they said my rate was 8% I said I would go some where else for financing and within two minutes they lowered the rate to 4%. My temporary tags expired and a week later I called to check status. This is where the stupidly starts. The person that answered had no clue what I was talking about and transferred me to someone in another dept. I was on hold for over 10 minutes and was confused as to why it was so hard to see status of my permanent tags. I decided I would drive to the dealership while on hold. I drove from Plano to Irving and had actually called back to see if they forgot about me. These clowns still couldn't figure it out. Finally someone with more than one brain cell said my tags were at the reception. So I sent to the same building I purchased the car. I spoke to the manager deewight ( he desperately needed a breath mint) he said we don't hold tags here you need to go across the street. No address just go across the street. It didn't take long to figure why the place is so poorly run. Look no further than deewight. Companies fail because people like him are in management positions. Notice I didn't say leadership. He lacks any and all traits displayed by leaders. When I called back to give deewight the address so he wouldn't just send customers "across the street" he ended the call with a racial slur to me. Not only is it bad service but poor character by this "manager" named deewight read more

My daughter called inquiring about test driving a vehicle and was told it was available. Her car was stolen so we had no transportation and arrangements with Uber. After arriving at Clay we were told both of the vehicles they had just told us were there ten minutes earlier no longer existed. We asked for a ride so we would not have to Uber and were laughed at. I would highly recommend not using this establishment. read more

Avoid this place like the plague. Went to Clay Cooley Chevrolet to look at a specific used car I saw on the internet. Sales droid insisted on taking personal data and talking price before showing me the vehicle. They wanted to ad $2400 for the "Clay Cooley security package" -- allegedly already on this used vehicle (not a Chevrolet). Not allowed to refuse it. Finally I said, "show me the car". Nope got to talk $$ first. I walked out. read more

My car was picked up on Tuesday 9/25/2018 for service repair. No one has contacted me yet to inform me as to what's going on. I get transferred so many times before I reach the right person... Just to get put on hold again and the lady never came back to the phone call. Today is 9/29/2018 Saturday This is POOR CUSTOMER SERVICE Service Department rarely answers. read more

ClayCooley - Chevrolet - This how long I was on hold just for the lady on the other line who never came back to my call - Car Dealers Near Me - Irving, Texas

I have bought 3 vehicles and sent 3 friends who bought vehicles within the last year from Clay. Best service and best sales people. I've been around the auto industry all my life, and Clay Cooley is the best. Tell them Richard Powell sent you. They will treat you right. read more

Take your business to Classic Chevrolet in Grapevine! Better business management and better customer service! At Clay Cooley, once the purchase is done on your vehicle, they no longer care about you or your business! Their service department is the absolute worst! Please don't waste your time here! read more

If I could give zero stars I would. They have the worst sales people here. I went in to refinance and get an oil change I was helped by Jose Bueno but he goes by Santos as well as the finance guy named Toni and he was trying to get me to trade in my car for a 2023 equinox when I told him many times I didn't want to do that I wanted to try and fix my car first before making that kind of a decision. He made me sign a contract so I can take the equinox home while my car was being serviced which he said needed a lot of work done. He told me contracts don't get sent in on Thursdays that they wait til Monday so I'd be fine and my contract wouldn't be touched and that I can go back the next morning and bring the car back if I didn't want to keep the equinox. I texted him letting him know I wanted to stop by to take the car back and he said no it's fine you can keep driving the car while yours is getting serviced my manager knows about it so you're fine we won't touch the contract. Saturday comes and I was feeling iffy I told him I was stopping by to drop off the car and he later told me the contract got sent in without him knowing. I almost believed him but I realized he was lying and didn't feel bad about the whole thing when he saw me bawling my eyes out and walked right past me several times and looked me dead in the eyes and then looks at his co worker to tell her "the gates are closing." Because it was closing time. Thankfully one of the managers were able to help me with this mess. But I'd definitely recommend not coming here or at least ask for a different sales person! He was super unprofessional also, the vapes while talking to customers? While at work?? So unprofessional. read more

Lowballed on a car - jacked price by 25k when I went to pick it up

Bought my first car here and I must say I've never felt more comfortable doing so. Tony Mitchell truly is an expert in sales and knows what he's doing/ talking about. The man will guide you in the right direction. Thank you Clay Cooley Irving read more

literally the worst service ever! my brand new car has been towed 6 times & you would think they would be nice, but no! especially avoid kerry in service read more

Got my vehicle from Joe and Nathan very professional and helped out a lot with finances and finding the right vehicle!

Had a great experience when purchasing my new 2022 Chevrolet 3500 here at Chevrolet Clay Cooley. It was a simple, quick and easy process. Big thanks to Michael Lam for the amazing service and hospitality; so make sure to ask for him on your visit! read more

Worst car sales experience I've ever had. Fake internet prices to sucker you in, then the greasiest, most dishonest, disrespectful "sales team" I've ever encountered. Chevrolet should shut them down for the damage they're doing to the brand. This dealership is the embodiment of every car buying nightmare you've ever had. Stay far away!! read more

Buyer Beware!! If you buy a used car from this business, which I highly recommend you do not, make sure to have a third party mechanic look it over. Do not listen to their sales staff about how the vehicle has gone through rigorous testing by certified staff. I am currently in the middle of purchasing a truck from them which is contingent upon Clay Cooley fixing issues my third party mechanic discovered, which their "Top Notch" mechanics had missed; as well as, repainting the truck. In fact, the truck wouldn't even pass inspection. During this time of waiting for the repairs to take place, no one could give me any answers as to the status of the truck. Getting anyone to call you back is the most difficult process for this company. After leaving multiple messages with the sales staff, finance, and managers, I received a response one week after dropping the truck off. Now to mention again, the loan was not to go through to the bank until after the truck was fixed and I inspected it. They finance department had decided it was ok to send the loan through anyway. So this process is still an ongoing mess right now. The person in finance I am working with, Rahim, had me come in and resign some paperwork to extend the start date of the loan because the repairs were taking longer. In my haste, ignorance and misguided trust in the company, it was not until later when I received the loan note from the bank, that I noticed the price of the vehicle was increased by over 3k. Rahim assured me that the paperwork I had signed was just an extension for the date and not once did he tell me about the increase in price from the original loan. What they did was lower my interest rate and raise the loan amount so the monthly payments looked the same. Not a tactic I would expect in a company like Clay Cooley. I've tried to reach out to talk to Rahim and figure out why he tricked me into signing this deal, and while yes I should have read the many pages in detail, Rahim assured me it was the same deal, just a date push out. I will update more details on how my loan was changed to an amount which was not after upon soon. read more

They gave my son a 2 loans for one car ??!!! Took over two months to solve the problem Shitty car dealership For the love of god do not go there. There is many other good car dealers..... read more

Numbers on truck and trade-in were not ridiculous like some other dealerships. Turnaround time getting your money back when cancelling their tire/wheel add-on warranty is ridiculous, though (they tell you it's a 12 week turnaround for a refund, when the warranty company is literally only a few miles away from the dealership). Comms on registration & tags delivery could be improved. Note: They'll offer you a tank of gas if you will leave them a five star review, so keep that in mind reading their reviews. Not the worst experience, but far from the best experience (my last 9 trucks were bought brand new from various other DFW dealerships) ... read more

This is probably the worst car buying experience of my life..These guys are scammers, they build you up and then they shoot you down?...They let you take the car home, fall in love with it and a week later they call you back to return the car because the bank did not accept the deal, that's their way of bringing you back in there and restructure your contract at a higher interest rate..It's what they call in the business a spot delivery...They are total scammers, people don't buy from this place, it is the worst of the worst, the bottom of the barrel when it comes to selling cars...they take advantage of people, financing department is the worst, you can hear the lies in their voice...They're just plain garbage, please do not go here to shop.. read more

Called the morning of 3-21-2019 on a 2018 Chevy Silverado I saw on The KBB site the night before. This vehicle had been a loaner and was priced at $29,805. When I called the operator transferred me to Tony. I gave him the stock number and he verified the MSRP but when I told him the cost of the vehicle he stated that a third party vendor does these sites for them and entered the rebates twice and the price was wrong. Funny how a few more dealerships had the same type of vehicles which was loaners going for the same rate. Informed Tony that I was shopping for Silverados and needed his best price. He told me to give him a price and I said no, what is your best price? He became very aggravated and aggressive towards me and hung up. Yes, he hung up on me. At no time was I rude or unprofessional. Later that day I called back again and it was still a cluster. Talked to a guy named Dennis who came across extremely desperate and acted like he had never sold a car. I asked for another pre owned person and this offended him. Finally got ahold of a guy named Jay and he hung up on me twice by accident but called me back both times. In the middle of all this Tony got wind of this and called me. I record the conversation between Tony and I and he stated that he hung up on me that morning and nothing else needed to be said. Seriously? Finally got ahold of the GM named Ali and explained what happen. Even sent him the recorded conversation between Tony and Myself. That was around 4 today. It's now 9:30 at night and nothing. I did get ahold of Clay Cooley's personal secretary and she assured me the Clay, Chase and Ali are working on this. I also filed a complaint with GM corporate and the chamber in Irving Texas. Will follow up with the Atteiney Generals office in the morning. Being a loyal GM owner for 25 years and dealing with dealerships for about the same time I have never dealt with such a group of unprofessional people in my life. These guys already have a bad image in the industry but always liked Clays commercials and a personal friend picked up a SUV from them last year and said what a great group of people. I truly feel being in a unique situation with excellent credit and putting down a large amount of money hurt me more than it helped in this situation. That the target market for them are people with ok credit so they may finance them with lenders who will give them kick backs in the loan process and make more money at the end of the day. I truly hope you turn this situation around fast and coach and train this group at the Chevrolet dealership in Irving so no other's customers have to experience this again. read more

Recently took my Vette in to get my wheels inspected for Damage. I clearly explained what had happened / reason for my concern and visit. - Oil life monitor showing 8% having had the Oil supposedly changed not even 600 Miles ago a maybe having driven it a dozen times since then (Not a daily).I doubt they changed the oil. GJ for taking care of me there boys! -Investigate Alignment , Balance and Wheels for Warping or damage to cause it to vibrate when going down the road at highway speeds. I informed the guy who took my car that I recently purchased new tires and the shop installing them mentioned that my Wheels are bent causing a balance issue. Long story short, I dropped it off Saturday the 5th of Jan 2019 at 3:30ish thinking I could get a quick inspection (wishful thinking I know) on the alignment/balance. They told me the only way they can check for that is for them to put it on the machine they use for alignments. Ok, so I purchased that service as it had been a few Ks since it had an alignment. Fast forward to Tuesday and no response/communication from my advisor despite asking for status via their text app. I finally get ahold of someone who tells me it's ready "Everything is fine come pick it up". I swing by and my Advisor is overly nervous and can't seem to answer any of my questions about what they found and states that he cannot tell me anything other than what the tech found, which he can't even quote what the work order stated. I had to read it and then he gets argumentative and dosennt want to find the tech to answer questions. 15 min later of finger pointing, explaining that what I wanted got lost in translation because the job traded hands 3 times in their service department and still no one had an explanation about why the balance weights were double stacked or why my Vette was cleared after one of the Caster's shows it is out of spec. Despite having the adjuster "Bottomed out" and the Service shop mentioning that they found "impact" to one of the wheels, I finally had enough and got the Service manager involved who did confirm that the alignment shows the car is out of spec and can't explain why my concern was not addressed. Needless to say their Service Dept is a Joke and had it not been for the Manager offering all the services free of charge I would have disputed the transactions and filed a BBB case. Clay Cooley can't be trusted and they keep very inexperienced and poorly trained staff on board that simply do not work as a team. I suspect intentionally as they are stewards of the Business and not customers. They're there to hide defects/issues and prevent lawsuits while taking in as much $$$ and doing as little as possible. @ Clay Cooley ...don't you dare respond with one of these "Sincerely BS responses with please get in touch with XYZ" This place is a Circus and one of the poorest excuses for Dealership/Service dept I have seen since Autonation's Chevy shop near where I live in Hurst, TX. I can tell you how much they cared because I had to threaten to sue GM before getting a "We're Sorry". Last time I ever do anything with a Dealership outside of DTP or Lemon law. Waste of time. Customer Service - Zero Quality of Work - Garbage Friendliness - Zero Pricing - Fair Overall Experience - Horrid I Recommend This Dealer: No read more

I want everyone to check theirs cars after your oil change at clay. i went twice to Clay cooley in irving texas for oil change, both time they did not change my oil filter on my car. I know that because i marked my oil filter before my oil change. on both occasions I complained and they insist they changed it, then when they looked at camera they admit that their mechanic did not do it. shame on clay not servicing the customer cars right. I know for fact if my car did not get oil filter changed there are many cars before me did not get their oil filter changed either. Can you imagine if they do that on breaks repair or tire installations, the result would be killing somebody. Do not trust Clay cooley service at Irvin, they are unprofessional un trustworthy. take you car to your neighborhood lube at least you can see what they do on your car. read more

Complete incompetence, the experience from buying the vehicle to them then taking ownership to correct their own errors is beyond abysmal. Bought a 2019 truck 10 months ago from the Clay Cooley just for the alternator to die on me this week. I've been very patient before leaving any review to see if at ANY point they would try and amend their customer service through this process. 1. Took the truck in when battery light was on; was told they were backed up by 2 days by an employee of theirs at the service center (Found out later on that this is just a standard turnaround time). They told me it's just the battery and to go get it changed as I am now out of warranty coverage (12 months 36k miles, I'm currently at 37k). I then said I'll need an oil change at some point to which i was told "oh yeah we can do that", so they're able to do an oil change but can't do a diagnostic on the vehicle. 2. After being stuck on the highway, getting the battery replaced and finding out it was the alternator i got a ride back to Clay, not to stir up any issues but to simply get them to explain why a Certified Preowned truck would have an alternator just go bad like that on a 2019. 3. Ultimately, they said to bring the truck to them because parts are scarce, and they'd have quicker access than other shops (which was mostly true based on me shopping around). 4. The truck has coverage including towing; I asked for the tow number be given to me which took forever to be done, all for it to be the wrong number. After calling 12 more times and given multiple more incorrect numbers (I'm not kidding, I counted) I was able to get the truck towed in. 5.I was told up and down while there in person that they would "check in" with me the next day to let me know if they were able to overnight the part and that they'd find me a loaner since that's the least they could do. 6. I waited until 1pm and heard nothing from them, eventually had to call their location 6 more times to finally get someone to speak to... just for him to tell me nothing has been done yet (which is fine but at least update that you got the truck in, and it wasn't taken to somewhere else potentially). 7. When i asked about my loaner that was discussed I was told "hold on I'll go find out from the rep you discussed this with yesterday" just for them to drop on me once again and return me back to a holding pattern. For me, not only am I irritated with RAM at this point (even though it's understandable that these things can happen, even if the vehicle was made yesterday), but I'm beyond livid with Clay Cooley but trying to keep it professional and stay calm. The idea that the truck was purchased from Clay is now a complete turn off and I can definitively say I will never return there again, not for services, not for future trucks or any other vehicles. Will also be sure to let anyone and everyone that's willing to hear know not to solicit that particular location for business under any circumstances if they have the option not to. I loathe leaving bad reviews, if the service is good, I will go out of my way to rate it 5 stars, if it's poor, I won't say anything, try to find a location manager and let them know prior to coming online (that's what I would want if it were my business), but in this case speaking with the service manager didn't improve ownership or improve basic communication skills so I'm left with having to share the experience online on this ridiculously long (shortened it best as possible with the time at hand) narrative. read more

Bait and switch or just poor business practice. Me and my wife took the day off and drove 4 hours from Oklahoma just to find out that they were selling the car we talked to them about to someone else as we walked in. This was very rude, we talked to sales man the night before telling him we would be there and set up an appointment for Friday at 2pm, Friday morning Joe texted the wife twice and she told him we were coming. Then at 1 o'clock salesman texted and I let him know I would be there on time. We actually arrive 10 minutes till 2 and they were in the process of selling it to someone else. Between me and the wife we lost 2 days of work, and the cost if driving 200 miles 400 round trip. They offered to fill my tank up, but was already full and a an insult. Be warned poor people to do business with read more

Augustine was amazing!!! Will never go to another salesman! EVER!!!! My wife loves him!!! More than me!

Save yourself the hassle. Don't come here period. I went in in July to trade my car in for a 2018 camero, was given an unbelievable deal and I took it, red flag number one was walking out w. The car and not signing anything. I was told the deal would be done and I would just have to go back and sign. A week and a half later I didn't sign anything and kept contacting the dealer to go and sign. I get multiple calls from different banks and fail the interviews due to the information that was put on my app wasn't the same as what I was telling them. Come to find out the dealership was lying to the banks about my information and that's why I failed. I got my credit ran like crazy and had many inquiries. I had to give the car back. Here we are the begging of December. I decided to give this place a second chance. Worst mistake of my life. I got denied due to many inquiries on my credit report, which came from this dealership. I wasted my time here for no reason. Please don't waste your time just like I and the other negative reviews did. You're welcome. read more

I took my mom to buy a new Chevy Spark today at Clay Cooley Chevy in Irving. It was time to trade in the Monte Carlo she purchased 23 years ago. She was wanting a new Spark and after researching other dealerships I decided to go to Clay Cooley because they seemed to have the best prices and more selection. Mo Albitar met with us and was fantastic. There was no pressure at all and he was just so nice and explained to us all of our options. I made a large down payment and the rest was financed. We were in and out within two hours which was the quickest I have ever purchased a car. Highly recommend! read more

If I could give this joke of a dealership 0 stars I would- I live out of state (6 hours away) and I began dealing with a salesperson by the name of Tray Allen on Tuesday via web and phone. I have all of the text messages exchanged between Tray and myself. I had a trade in vehicle and Tray stated that I was good to go for the vehicle I wanted- financing approved and my husband on the loan with me. We put down a down payment on Thursday via phone and made Tray aware that since we live out of state 6 hours away we would be in on Saturday (one of two days off both me and my husband get from work.) Oh and I was encouraged to "just call into work" so I could come pick up the new vehicle on Thursday or Friday instead of waiting until the weekend. We get to the dealership today after leaving home early this morning only to find out Tray had blatantly lied to me- flat out lied and lied by omission. I was informed the dealership would not take my trade, and I was not even on the loan. After all afternoon sitting at this joke of a dealership and one of the sales managers "mentioning" that maybe i should just let my trade in get repossessed so I would not have two car notes (with the new car I did not get) , we left, due to them not wanting to make anything right. Oh and the scammed us out of the down payment- said it would be maybe 2 days or so before we see it refunded back and kept putting it off when I asked numerous times for a receipt showing it was refunded- we never got a receipt before we finally left. We couldn't have left any earlier because they took my vehicle key from me and somehow "disappeared" for 3 hours. I attempted to ask to speak to Mr. Clay Cooley himself about this complete and utter ridiculousness that happened today, and I was denied. Maybe someone who sees this can get me in contact with him. Regardless I will get in contact with him, or a lawyer will, for blatant deceptive business practices and stealing a large sum of money as a "down payment" after lying to me. Oh and I have cancer (diagnosed 2 months ago) and these clowns took a whole day away from me spending time with my family due to their blatant lies and deception. read more

Wonderful car dealer. The General Manager and staff were friendly and easy to work with. The prices on both cars were reasonable.

My mother bought a Silverado and had great customer service with Sullybeth. Wonderful experience!

Go somewhere else for your auto maintenance. Every time I take my wife's car here 1. It takes forever for them to write up a ticket 2. The issue is is never fixed 3. There are more problems. Brought in my wife's car for an oil change and tire rotation. The tire pressure sensor came on the next day saying that it needed to be reset. A week later I noticed that there were oil stains in the garage so I took it to Friendly Chevrolet. They said that whoever did the oil change last stripped the oil pan. To their credit, I did take it back and they tighten the bolt so that it doesn't leak but who knows if it will last. This is not the first incident with Clay Cooley. We have had water pump issues where it was supposedly fixed but continued to leak water. I think it ended up being a thermostat issue. Regardless in both cases it took multiple trips for them to fix it. And the wait time for them to check you in is a joke. Save yourself the headache, take it to Christian Brothers Automotive. They are fast, economical and even give you a free water!!!! They can even take you to work if needed. read more