Terrible costumer service!!!! just filled with money hungry employees and that's all they care about, just draining your wallets and not coming to your needs/ wants with what you're looking for read more

Do not recommend this dealership or service center. Took my Chevy pickup in for auto repair and the customer service was the worst I've experienced. Associates lied directly to my face, they did not honor their verbal pricing estimate, and the service supervisor was very condescending when I addressed him concerning my complaints. Furthermore, the "warranty" offered on parts and labor is a total scam. Paid over 5k out of pocket for an upper engine rebuild and only 5 months later the same cylinder providing the same error code began having the same issues as prior to the repair. When I took my vehicle back to them, the mechanic and associates told me they couldn't inspect their prior work that was under warranty without me risking 2k in labor cost for an engine tear down. So the warranty is fine so long as you're willing to risk absurd labor charges if they "find" the issue to be unrelated to their previous work. After my experience with their associates, I find my skepticism of their integrity to be warranted, pun intended. Hope this review helps someone avoid an expensive and frustrating experience. read more

IVE NEVER BEEN TREATED SO BAD IN MY LIFE. I understand this is a family owned business yet I cannot seem to get a hold of ANY manager, sales or service or family relations. If you want your vehicle taken on joy rides by the employees and crashed by all means THIS IS THE PLACE. If you want to feel unheard, not helped and not understood is anything come right in. Leonel Valadez, I HAVE BEEN WAITING TWO WEEKS TO HERE BACK FROM YOU!!!! ( 2019 black gmc Denali ) oh don't forget about how upside down in value I am in my truck. Great deal yeah right. - crashed my back bumper - trashed my truck with their pollo Regio lunch - added more miles ( I took a pic of miles before drop off) - and don't forget my GAS! Hopefully you stay away from this place. read more

drove across the country and broke down, clay cooley chevrolet had our backs though with exceptional service, and got us in right away with a special thanks to their worker Ruben Martinez, who heard about our situation and promised to do everything he could to get us back on the road asap read more

I would highly NOT recommend taking your vehicle here for service. I have attempted twice both extremely horrible experiences. The 1st service advisor treated me like I was a complete idiot & didn't even bother checking vehicle in, just advised to go to YouTube for fix. 2nd was ABSOLUTELY the worst. Was lied to by both Service Mgr,Christian And David the General Mgr. The Shop Foreman, Juan was also arrogant & dismissive. Told vehicle was not looked at, yet when I picked it up there was no longer a full tank of gas & they managed to drive for 50 miles and charge up tolls. Then was told it was looked at but no diagnostic was provided nor could anyone give me an answer on how to resolve issue. Still waiting to be reimbursed for tolls they used. Over all sh*tty experience. Terry Black was only positive. If this is the experience they provide I would NEVER purchase vehicle from here. read more

Don't waste your time and money here...you ever seen those videos about dealerships just wanting to f*** you over? This is one of them :) Salesman that attended me was a nice dude, but god the tactics they teach them are cruel. They try to sell you a new car asap! Try to run your credit as soon as you sit down. They just want to put you in a EXPENSIVE new car and once you're out the door they don't give one flying f*** about you. I did love how they treated me like i was some god when i first stepped in . Do your research and maybe you will not get duped here, or just avoid this place read more

So I went in to look at some cars and was deciding between a used or a brand new car. I went to Clay Cooley because they were all trying to get me to come to check out the vehicles, so I drove all across town in the end to waste my time. The professionalism was not there, and I felt like I was talking to some new sales guy. The sales guy kept running to the back and talking to more critical people, leaving me sitting there. Anyway, long story short, the guy kept saying I could make a stupid deal, I'm like, whatever, dude. I kept getting the run around, and as soon as they figured out I was too much trouble, they didn't bother to help me anymore and never seemed interested or bothered to call me and continue to try and work with me. I actually wanted the new car, but because of how I was treated, I will find someone else to give my 30,000 dollars to, but I am taking my business elsewhere to someone who gives a flip because of their incompetence and lack of care. read more

I should have read the reviews before leaving my car there for service, advisor mentioned to me it would take 2 days for a diagnosis and I was fine with that. It's been a week and no word from anyone. I have been calling for an update but not even the managers are answering. Was Told my advisor Michael would be giving me a call, no word from him either. You're better off with a local mechanic shop. Save your time from coming here. read more

I have purchased a multitude of automobiles in my lifetime and I must say that I have never experienced such expeditious and professional service as I did today. I was in and out of Sales and Finance in 45 minutes and got everything PLUS that I asked for. Salesperson Ms. Perla Barrio was outstanding, communicative, helpful, and full of positive energy throughout the entire transaction. If you're looking for a new truck or car I highly recommend you visit this pristine dealership Clay Cooley in Irving Texas. read more

this dealership advertises fake pictures and wrong model years. for example, they have the 2024 redesigned traverse (that hasn't even been released yet) as the for sale picture for a 2024 traverse limited which is still the old body style. they are doing this for clicks, so you think you are getting something better than you are, bait and switch tactics, which is illegal btw. I wish these dealers would get punished for their dishonesty and change so that the average Joe would feel comfortable entering a dealership to buy a car without expecting to be taken advantage of and ripped off. but they continue to do it because they can. read more

Absolutely LIVID. As of this morning, I've had one of their employees call me 4 times in one hour continuously. His name is Miguel calling from 972.848.5689 wanting me to call back on 972.721.4300. I have absolutely no idea how he got my number, but when I finally answered on the 4th ring while I am at work trying to do my job, I tell him to take me off his call list. I asked why he kept calling me so much and how he thoughtthat was good customer service his response was word for word: "you know whatever it takes." Absolutely zero regard for your time, your best needs, or your privacy. Do not give these people your information unless you want to be harassed. I didn't give mine and yet he STILL wouldn't leave me alone. This employee Miguel was not shown proper customer service training. My manager would never let me treat a customer like this. read more

I should have checked and clarified before leaving the dealership. I was promised by the finance person at the end that my interest rate would be lowered if I took the extended warranty. After arguing with him for over 20 min and walking out twice I should have known he wouldn't keep his end of the deal. High ass interest rate but it really is my fault that it happened . Shady deal at the end read more

ClayCooley - Chevrolet - Car Dealers Near Me - Irving, Texas

TLDR: They lie, they deny lying even when confronted with proof, they don't fully complete paperwork, and they can't even complete the most basic of services.. 0/10 stars I came here 2 months ago and bought a Used 2019 Chevy Equinox. Here is my experience. They lied to me about my credit being good, but since I haven't bought a car before that they could only get me a 9% rate. Which is INSANE, since I have a score over 700. They told me they could "buy down" the rate if I bought services off their menu. So every penny I would save would be thrown into one of their overpriced services. They supposedly bought it down to a 3.25%. Which means they really started with something less than that and just flat lied to me about the 9%. Unfortunately for me, I didn't get a pre-approved quote before going in. And since this is my first car purchase, I let them take advantage and I ended up getting ~$3,400 worth of services I didn't want cuz every time I refused a service they increased the rate back up to account for it. I was at their mercy. I bought the car and couldn't sleep for 2 days for how bad I knew I was screwed over. So I used their 3 day "Family" return policy to threaten returning the car. They refused to admit they lied to me, but told me they could cancel the services and keep the 3.25% rate. ONLY after I got a quote of my own for 3.87% from the SAME PLACE they got a quote to PROVE they were lying to me about the 9%. I accepted their cancellation and kept the car. It's been 2 months since then and I had to call the cancellation people myself and ask why the $3400 hadn't fallen off my loan yet. They said the paperwork the dealer sent them was incomplete. And turns out, they were right. It didn't have any of the crucial information in it. So I had to use my copy and fill it all out myself with the original information they claimed they would fill out later. On top of that, I still haven't heard from them about my license plates / registration for the car. Which they are supposed to receive and either have me pick up or have mailed to me. That was supposed to be done in the first 2-3 weeks from purchase. I repeat. It's been 2 months. I called today to inquire about my plates and they not only don't have them, but they don't even have my NAME in the SYSTEM! Like WHAT!?!? I have no idea how such an incompetent company full of nothing but liars can possibly still be in business. I wish I had never stepped through their doors. This was my first and probably worst car buying experience I'll ever have. read more

This would've been a NIGHTMARE without L.A. Warren . He was extremely attentive and listened to all our questions and concerns. He greeted us before we walked into the building! That not only said a lot of about his customer service, but his personality as well! Walked in & out with no hassle read more

ClayCooley - Chevrolet - Lounging in the new WHIP! 2021 Chevy Tahoe - Car Dealers Near Me - Irving, Texas

We wasted our time coming here. We wanted to see a specific vehicle which was listed on their own inventory website and on cargurus. When we arrive the guy gave us the run around like he didn't know which vehicle we wanted to see, which is BS because it was on our APR inquiry. He wanted to run our credit the second we walked in the store, we insisted we DID NOT want credit hits. Just a test drive of the vehicle we wanted to see in the first place. Believe me, it was mentioned probably 10 more times during our visit that they would need our credit to give us numbers. Ok. We don't want that. Just want to see & test drive first. He brought out a vehicle that was not the one we wanted. When we asked, he said the one we wanted was a high level RS trim. Which is total BS. Online, two websites, both listing say it is a mid level trim and the list price is around $30k. So either they didn't want to sell it to us at all OR they wanted to pretend it was much more expensive than it really is. Either way, they will not be earning our business. Too many red flags. read more

They are liars, plain and simple. Should of learned that lesson when we bought a car from them in 2018 and were told the oil changes we purchased could be done at any Chevy dealership. That was a lie, could only be done at Clay Cooley. We live an hour from Clay Cooley... making the money we spent a waste. Nevertheless, tried again on Saturday. They sent a email offering 17k for our vehicle in trade, only to offer only 12k once we arrived. The vehicle is in excellent condition, Carmax appraised and gave it a 10/10. When I asked why they lied in their email, our salesman told us "that's just stuff they send out to get people in the door". AKA a lie. Also, the website said the car we wanted was 27k. When he brought in the price sheet it said over 31k. when I asked why he was trying to charge me over 4k more than the website, he claimed it was because the website price was for employees only. When I asked for him to show me on the website where it says anything about the pricing being employee based, he couldn't but told me to "trust him." So they lost a car sale and any chance of me ever buying a 3rd vehicle from them, all because they refused to offer for the trade what they offered through email, and because they refused to give us the price their website listed. Keep in mind this would of been our 3rd vehicle overall bought from them. THIS is how they treat repeat customers. Such loyalty! read more

This place is a joke to get somebody to service you. I went to three different people and got no help just to get service for my 2019 traverse that is already leaking oil at 40,000 miles. They all act like they don't see you. Mind you I had an appointment and I was told it would take one and a half to two hours for my vehicle to get looked at because the appointment time is just to check in it doesn't actually get you a spot in the machine thing they use to raise up your vehicle. Will definitely be going somewhere else. To add that's not even the only problem with this vehicle the list goes on and I've already spent more in 1 year than I was hoping to spend in the next 5 years considering this vehicle is NEW and I keep up with all the maintenance. Go to any other Chevy dealership these people don't know customer service. read more

Lionel Valdez was very attentive as soon as we drove in and greeted us and asked us what was the problem and got to us quickly and took care of us and answered all our questions with the up most patience . And Lionel exceed my expectations and guys ask for him he will take care of you and your car with the up most professionalism. Would recommend to anyone 10 out of 10 my guys read more

If I was able to give this people a 0 star it would be to much. The shop manager was disrespectful and aggressive. I leaved my truck on a Thursday morning around 8 am for am oil change and check and fix multiple re-calls. They call me back at around 5.30pm to tell me that they were waiting on one part to complete the job. I told them to keep the truck and finish the job next day, but I told them I would need my truck back before 3 pm. I waited until 2pm but no one call me to update me on the job. When I finally call them, the shop manager told me he was going to check with the technician and call me back right away. I waited another hour but he never call me back. When I called back the manager told me it wont be ready until 4 PM. When I told him that at 4PM I would not have anyone to drive me there his response was that it was not his concern that I had no one to drive me there. the people working on the service department are disrespectful and have no interest in serving the clients. When I complained they told me to never come back ( I got no problem with that). If you want to have a miserable experience go there. read more

WORST CUSTOMER SERVICE EVER! I went to the 700 E. Airport Freeway Irving location to purchase a Mercedes Benz G63 priced at 94k. I contacted the location to confirm the vehicle was available as the vehicle was an internet sale. The drive took abt an hour. Upon arrival I met a sales rep who advised me that the car was sold. At that point I asked for a manager as I had bn told otherwise. The African American manager whom I suppose works in finance was very unprofessional. No customer service skills at all. He advised me that the vehicle was with Clay Cooley's daughter and would be available for sale in the a month or so. No apologies or nothing.. I would do the same thing for my daughter the issue is why bait me to drive that far and you very well know the vehicle is not for sale. Clay Cooley a message of advice...this is how you run your business to the ground stop the lies, bait & switch, and hire professionals read more

Fast and easy. Thank you for great experience! I will be back for next purchase! Clay cooley

Worked with Diana, took 2 1/2 hours before our trade in was looked at. Also, she talked more about her fear of Covid and her sons birthday party then she talked about the vehicles and what we wanted in a truck. Also took 2 1/2 hours before we ever talked about financing, took her close to over an hour to even take the credit application. HORRIBLE CAR SALESWOMAN! We just got wanted to see if my boyfriend would qualify and she was worried about her hot chocolate, her kid, and Covid. Was a horrible experience all around. read more

Can I do zero stars? Definitely DO NOT recommend. They are disorganized, clearly don't care enough to make a sale to call someone back in any reasonable about of time and then once a deal could be made they didn't realize until we got to the lot that they sold the vehicle in question that morning already. I've never dealt with a more botched operation in my life. 0/10. What a joke this place is. We'll be buying a Jeep in cash elsewhere. read more

Please do not go to this dealership, especially used sales department. They tried to make me sign unfamiliar documents that I have never signed in my car buying experiences. I refused multiple times! One of the documents was tilted "Borrowed Car Agreement". Why would I sign a document such as that when i am not borrowing? I am purchasing. I did some research and supposedly this document is used in Spot Delivery Scams. In addition, a guy in the finance department tried to purposefully not give me copies of the documents. To make matters worse, a few weeks later I received a call that financing fell through and I needed to bring the car back (Spot Delivery Scam). But I did not finance with the dealership and I was already pre-approved so that tactic did not work. My bank had sent drafting orders before I even left. I told the gentleman (scam artist) on the phone that I will not bring the car in and I will be verifying this matter with bank. A few weeks later, my trade-in was paid for and financing was completed. And of course, I wasted hours waiting on minute aspects like retrieving the dealers tags which took over 2 hours. I try to give people/businesses the benefit of the doubt but sadly there are people who will try to exploit you and who have terrible customer service skills. I do not plan on stepping foot on that parking lot ever again. Fortunately, I did outside financing; I did not sign unfamiliar documents (I read every detail); and INSISTED that I receive copies of all signed documentation. DO NOT GO TO CLAY COOLEY OF IRVING. It was stressful. I got lucky. read more

I just had the worst experience of my Life at this place. Took my car in for fluid maintenance they them tried to sell me over $2000 worth of work. My car was not throwing any codes and drove fine. I agreed to some repairs but when he said resurface rotors I did not know what the procedure involved or how long it would take. I said wait, how long would that take? My time was limited due to a dental appt. He said He'd come to the waiting area and discuss the recommended auto repairs, I Sat and never saw my service advisor till 5 hours had gone by missing my appt. Further more rotors were resurfaced without my consent, no one ever explained the procedure or how long it would take. Fast forward to after the work has been done, my rotors began to burn causing the tire rubber to burn causing a sickening smell that came into the car making me nauseous after only 10 mins of driving, plus brakes were squeaking, car pulling to one side, car drag while I am trying to excelerate, all signs of seized caliper. I call the service center, they refused to help, salty at me because I first thought my calipers had been replaced without solid evidence i emailed an apology to the owner. Well they were still in their feeling and refused to correct what they had done wrong to my car and refund me for the resurfaced calipers that I never authorized that were now. Causing my car to be unsafe. They washed their hands of it and did not care that my car was now dangerous when it was not dangerous when I took it to them for simple fluid maintenance that's all. Beforehand I went in to talk to manage Chris, he closed the office door and proceeded to be angry about the caliper replaced accusation even though I had already sent an apology email, I tried to ask him about the calipers, if they were safe, he would not listen eventually for disrespected jumped up from he chair, raised his voice and said 'get out" while walking towards me. I asked him who the H_ll he was talking to? He later lied and said I just got belligerent out of no where and did not mention how he was treating me to the BBB. I them talked to a GM who was still salty about me believing my rotors and calipers had been replaced/ tampered with etc with damage items. He said they would not make anything right with my car or refund money for unauthorized work to rotor told me to go to another shop. They believe that they can just do people and their cars any kind of way and treat lone females like crap, even if I was mad or unsatisfied with the work does not give them a reason to not care if they made a person's car unsafe to drive. Another service center by phone told me that the issue with my calipers is a dangerous situation ( and the C. Cooley service center could not at least tell me that?) I could lose all brakes, the wheels could catch on fire, the car could catch on fire this is serious and they had no regards for my life when that are the ones who causes my car to be in the condition. My wheels were not getting scorching hot before he resurfaced the rotors. Does that excuse them from liability because me and Chris had words? Which was basically me just taking up for myself against this man being disrespectful to a unsatisfied female customer, in the eyes of Tx justice I don't think that excuses them for making a customers car safe again like it was when it was put into their hands. 8/17/24 9am was my service date/time. Get out of your feelings you can't just return a customer's car to them in a unsafe condition because your mad.... WTF you still have an obligation as a business owner to not knowingly return a unsafe car and you knew because I told you. I am pursuing TX justice because you don't care about your customer's life even when you caused the situation. I apologize damn now do the right thing..... I am on a media campaign about this issue...... read more

MUST READ - DO NOT BUY A CAR AT CLAY COOLEY!! Horrible experience. Pick car out online, filled out financing application, gave them all my info, took pictures of my trade in. Went into dealership to test drive car, salesman went to get car, came back minutes later only to say that they can't find the car. Asked to test drive another car. Was told I can't test drive car that was on display because its a "model" car. Didn't have another one for me test drive. Decided to leave. On way home get a call from sales manager who states "if you go ahead and purchase the car today, we can have ready for you pick up tomorrow". Explained I hadn't seen the car, nor test drove the car, so no I wouldn't be buying. I realized it was month end and they "needed" to sell a car. Next day, they find the car. Ask me to come in to test drive. Car was supposed to be ready for me to drive away in. Car had an additional 2,000+ miles on it than what was advertised online. Car had not been detailed/cleaned. And it needed an oil change because it had 5785 miles on it! Sales "knocked a few dollars" off the price of car. Asked salesman about remote start since key fob didn't have it because car was used as loaner car. He said I would get 2 new key fobs with remote start, oil change, and car detail when I came brought car back for service in few days. Finance had mileage wrong on ALL my paperwork, tried to tell me not to worry about it. That it only mattered on odometer paperwork. He refused to go outside & get actual mileage for odometer paperwork so he just put 5700. He didn't want to correct mileage until I refused to sign paperwork. Finally corrected it. Tried rushing us thru paperwork while talking about his new "vegan" diet plan he was on. We inquired about extended warranty & gap. Said we wanted both. He kept trying to up-sale us on the extended warranty, which we took. Left dealership over an hour after they closed. But realized the next morning GAP wasn't added. Called dealership, finance wasn't available, but someone would call us back. No one did. I called next day & was told that it was too late to add GAP. Threatened to go to BBB & call Clay Cooley himself. They said ok let me see what I can do. Called me back in 5 minutes and told me to come in that day to sign new paperwork. Went in & signed new paperwork. Two days later I take car in for the oil change, remote start key fobs, tire rotation, and detail, asked for my sales person. He was no longer there, dropped car off with another sales person. Waited all day to pick car up (6 hours), picked car up and inside was not cleaned at all. Key fobs were not correct. Explained situation (AGAIN) to new sales person, he said that the other sales person was wrong & this car didn't have remote start so they made 2 regular key fobs. Refuses to honor previous sales person. Mentioned car had not been detailed either. He said, I drove it over here from service and it looked clean. Asked him to follow me to my car to show it still had food from first day I picked it up in cup holder, dashboard was still dirty. He said "oh I didn't notice that". You can leave it and pick back up tomorrow. I said I would leave & pick up tomorrow if corrected key fobs to remote start. Refused again, so I said no thank you. I will file a complaint and he said ok. I called to speak with a sales manager (tim i think), told him everything that happened. He also refused to honor what sales person told us but offered another detail and said he would look into everything and call me back. Never received a call. Two days later, I get a call from Capital One welcoming me, come to find out they do not have the new financing paperwork (6 days after I have signed it). Called and asked for sales manager. This time spoke with David. Explained entire story again. Still refuses to honor salesman's mistake. Offered extra oil change. Explained that is not the same thing. They should honor the salesman's mistake. Told him about GAP insurance mistake. He transferred me to Sergio in finance - whom talked to me like I was an idiot. He told me that this was my fault because I should have added GAP the first day. Again explained that we did ask for it. But now that its corrected Capital One said they should have already received the paperwork and the dealership needs to call them ASAP. Sergio said he didn't need to call CapOne because it was being processed and the person at Cap One was just customer service so they didn't know what was happening behind the scenes. Kept talking to me like I was stupid so I said I would file complaints about this dealership - His exact words were "GO AHEAD". I will let everyone know not to do business with this dealership!! I already filed with the BBB & will be sending letter to Clay Cooley too. read more

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I made an appt for today for routine service. They said come at 7 AM so you'll be in and out sooner. Service was a tire rotation. 4 1/2 hours later, no car. Had to cancel tickets for movie, missed trip to the bank. Dealership doesn't care. This will be a $300 repair, to wreck my weekend. Won't be back. read more

If you come and get your car serviced here just be prepared to sit and wait 3 hours , I set up my appointment , showed up 15 mins early and as soon as I get out of my car the service attendant was giving me dirty looks and asked if i purchased my RAV4 at this location which I did . I asked approximately how long it was going to take and he said about an hour well it's now almost 3 hours later , they're about to close and he comes up to tell me they're waiting on the oil filter ? Not to mention I was one of the customers that didn't have to call corporate to tell them about a "bad experience " in my time waiting I witnessed two other customers pushed to aggravation because the staff was also giving them the run around . One of them has been waiting for his truck over a month with little to no updates , another lady was also told they were "waiting " on her tires . It's just very unprofessional to have customers waiting hours on end . read more

Bad service. My situation isn't perfect, but to be there for 4 hours with hardly any interaction with a sales person Is absolutely ridiculous. Now because of their lack of customer service and urgency, I'm having to wait an extra 2 days for a vehicle I absolutely needed ASAP. Requested a salesperson change after this experience because I'll be damned if the crappy one I got is going to make any commission off my sale read more

As I was there to purchase my vehicle everybody was very kind friendly and professional but once the sale is final and then you find out they give you a higher interest rate sold you to a company that had no input of interest and you take off things that you unnecessarily needed because you wanted to refinance the vehicle due to them giving you such a high interest rate the vehicle isn't worth what the sold it for. So after multiple attempts I still have not been received an email back and I feel they took total advantage of you ! get you to buy and forget about you ! so very sad in there unprofessionalism I sure wish I would've just kept My car and went somewhere else Pay over 80000 and everything is manual! And don't even have sensors. And no ideal when I will get. I have friends that bought same car and have everything! Shame on you all! read more

I bought a brand new Chevy Silverado from this dealership a few months back it was late at night so when I got my truck the detail was not done. I live very far away so I have not had time to come and get the truck detailed.when I came in for an oil change which was complementary with the purchase of the vehicle I made an appointment and it took them three hours to complete a single oil change when I got there I asked them to complete the detail that was supposed to be done when I picked up and bought my vehicle Unfortunately they refuse to do it myself person had also promised me a full tank of gas when I came to do the detail because I live over an hour away long story short the sales person never sent the paperwork never returned my car I did not get my tank of gas or my detail on my vehicle and then on top of that I had to sit there for three plus hours waiting for an oil change. read more

I spoke with someone in Service a week prior to calling them today, specifically regarding my side mirror. I was told last Thursday that they would order my mirror and I could have it replaced on the 8th in the afternoon no problem, and it would only take a couple days to get to the shop. I called today to see if I could take it in earlier, and the operator transferred me to service, who transferred me to parts, who told me they had no such order at all. They then told me i had to pay for the mirror to even be ordered. This is not at all what I was told in the original phone call. The person on the phone was not speaking very clearly and it was hard to understand him, but he especially was just not wanting to help. Luckily I called a different dealership and they ordered the parts and I can go in tomorrow, it was both cheaper and the delivery would be faster, so so i'm not really sure why this dealership was having such an issue. read more

Worst experience ever. I was told that I would get my appraisal before my credit was ran, but that wasn't true at all and they ran it 6 times! Now I'm stuck with 6 hard inquiries. Then Fabian Espino gave us his word on a quote but turn around with completely different numbers. So he didn't even return to discuss the numbers he sent someone else. I asked to speak with someone else and was told to just contact the credit bureau to dispute. I'll never go to clay Cooley nor recommend them to anyone!!! KBB valued my car at $6,900 (5 other lots offered $4500) they offered $3000 which was why I wanted the appraisal value first cs I knew I wasn't taking less than what I was previously offered anyhow. He basically said a 2012 Camaro is a piece of junk and only worth $1000. My paint job was the price of their offer so NO THANKS! read more

ClayCooley - Chevrolet - My 2012 camaro - Car Dealers Near Me - Irving, Texas

Suppose you are looking for a car. I would not recommend anyone to visit Clay Cooley; they will scam you. I cancel my agreement on the third day and the bank is now charging me. Do your homework. read more

I brought a 2019 used car from them April 26,2022 on September 7 my car ran hot they said I needed a radiator and thermostat remind you I have only had this car 4 months. So my warranty paid for my parts and the work. The service guy told me whoever had the car before me was putting the wrong coolant in it which why would I have to pay for anything someone else did. So In order for them to fix it the service guy told me that I had to get it flushed in order for me to not have to come back with in weeks to a month so I paid for it 2 get flush. Remind you I have been trying to speak with a manager or a GM which I never could never could get a loaner. So I picked my car up September 13 on October 14 my car ran hot again and wouldn't run so I called the dealership and informed How did I just get my car fix just a month ago and I'm having the same issue?? So I got my car towed up there . They customer service is terrible they would hang up on us, keep us on hold and when you would ask for a manager u could never speak to one. My bank and even my warranty people tried and the same thing . I wouldn't refer anyone to get a car from them . So back to my car situation, so I went up there that Saturday the manager female in that office is rude and a liar she told me she would have some one to see what's wrong with my car but I couldn't get a loaner til Monday they don't give them out on Saturday. So I went up there Monday since I didn't hear anything , it took the man Tony 30 mins to look for my car, so he came and said he didn't know what was wrong with my car they will look at it and call me, so the lady I spoke to that Saturday told him she told me she said she will have some one look at it Monday and they didn't have any loaners. I told him she is a lie she never told me that. So I left he called me at 2 pm and said my car was leaking coolant which I already knew that but why is it doing that with a new radiator said he didn't know but I have 2 get another one. I informed I'm not paying for another one and it's only been a month. So he tells me the next day it was damage and they wasn't going to call the claim in which I couldn't understand. So they have been having my car for a couple of days and has been giving me the run around. So I spoke with my warranty my bank and Jeep compass customer service I went to the dealership took pictures and video's sent it to my bank and warranty and from the pictures they informed some one damage the radiator. So still the car lot saying they don't know what happen to it. On October 20th the Jeep Compass service contact them and they said and it was an outside impact that damage the car remind u I have never hit anything or had a wreck. So I was told to get my car from up there and get it towed back to my house . I called them to inform I was getting my car from up there at 2pm , the tow man called and said they had the parts off my car, I informed him they knew you were coming and I told him to tell them to put all my parts in my car and he can tow it. I got my car back and the same tow man I rode with to drop it off the first time brought it back he was like your car was still up there since I dropped it off I told him no they so called had fixed it but as u can see it wasn't. So many people have said this is the worst dealership and I believe them now I wish I didn't purchase my car from them. As im looking at the car in the inside of the grill you can see this car has been damage and they covered it up , it's not on the car fax that this car was ever involved in an kind of accident or had any damage to it. When I contact my car insurance and told them they said my radiator was damage from an outside force he ask me did I have a wreck I told him no I didn't . He said how can an outside something damage your car with nothing done to the front like a wreck or something hitting it, said they can't do anything because it seems like the dealership is trying to cover up what they messed up. I advise anyone to never purchase a car from Clay Cooley Chevrolet they will mess your car up and act like they don't know what happen and lie on the car fax. So now my next move towards them will be speaking with my attorney!!! read more

I have never in my life dealt with a company that had zero disregard for its customers. Brought my Truck in on a Saturday afternoon to have a diagnostic test done to see why my check engine light was on , why my AC was not working and why it kept shorting out when I drove over a bump . Granted it is a 2014 PU 54k miles but she is mine and paid off . I checked in on Monday to see how things looked .... Zero no response, not even an I'm sorry for not getting back to you , the same on Tuesday, well Wednesday rolls around and my truck still hadn't been looked at . This whole time I am having to pay out of pocket for an Uber , can or catch a ride with someone. Tell that to my pocketbook when I'm looking at the price of gas going up and Uber costing hundreds of dollars . This makes me angry . If you have a shortage of workers it would have benefited you more to be honest and upfront tell me you were short help , I would have gone down picked her up and when y'all had the employees, the know how , or whatever y'all need to get the job done , done . Every business has a worker shortage we all feel the pain , but by y'all not being upfront and honest to begin with how do you expect to be in business much longer . read more

Excellent Service! Maybe one of my best car buying experiences I've had. The Salesman, Emanuel, was very polite, not pushy and listened to what I wanted and did not waste my time showing trucks I was not interested in. The sales manager, Cesar, was also very polite, up front and worked with me to make a deal we would both be happy with. The show room was clean and had a nice feel to it, everyone was helpful. Highly recommend. read more

I am BEYOND DISGUSTED with the level of service and the disrespect that was shown at the Clay Cooley Chevrolet dealership in Irving. My dad, my cousin and myself had an appointment at 10:30am today to purchase a white 2017 Chevy Malibu. The car was sent from another dealership in Dallas, and the dealership in Dallas called us three time (the past three days) informing us that the car had been sent and delivered to Clay Cooley Chevrolet in Irving. They called the day of the appointment (this morning) to make sure we were still planning to attend our appointment, and to see if we still wanted to buy the car. We told them yes. When we arrived to the Clay Cooley dealership, we explained our situation of coming to purchase a car via a trade in and the salesman, Edwin Cruz, told us the car was indeed on the lot, and asked if he could just have our keys to check the current car that we had. We waited OVER AN HOUR for Mr. Cruz to come back and speak with us and he never did. We walked outside because we thought we saw the Malibu that we came for, but it ended up being a different car. Mr. Cruz finally came back to us with his colleague, only to tell us that the car we came to buy had been sold. His only explanation was that he didn't know it had been sold. Neither he nor his colleague apologized, or even offered us other options. They simply let us walk out of the dealership. After what we experienced, we didn't even want to bother doing business there. We left and drove to the Classic Chevrolet in Grapevine. On our way there, we were shocked to come across several reviews from others who had experienced similar situations at Clay Cooley in Irving. When we arrived at Classic Chevrolet, we not only purchased a car, we were told that we were their third buyer TODAY to have come from a Clay Cooley dealership after having an unpleasant experience. That alone says a lot, and I can tell you right now, I will never shop Clay Cooley ever again. At Classic, we were greeted by multiple salesmen with smiles, firm handshakes and down to earth personalities. We were never kept waiting, they did not string us along and several times during our time there, they reminded us that they would do the best they could to get us what we wanted. Clay Cooley Chevrolet in Irving will do and say anything to lure you to the dealership. They do not care about your time, your wants or your expectations. All they are looking to do is sell you a new car. I do not advise anyone who values their time and experience when I comes to looking for a car, to shop the Clay Cooley Chevrolet dealership in Irving. read more

I was dealing with this sales guy and we made a deal on a vehicle. Then the sales person pushed me to finish the credit application which I did finish and I sent him all my wife's picture I.D and insurance and the next thing you know he has all of my information and the car was SOLD to someone else. MANAGER JOE AND SALES PERSON LEROY. THIS IS NOT A JOKE THIS IS A SCAM BUSINESS!!! And very unprofessional. WORST DEALERSHIP!!! read more

People were nice, but false advertising on the car I was looking at. Make sure to check closely.