Jose Chavez did a great job! I had a excellent experience! I will recommend this location to all of my family and friends!

My salesperson, Gregory, was really nice and very willing to work with me. My only problem was that the service department will not look at my car until Thursday causing me to leave the lot without my new car. This was definitely something that I should've been made aware of before signing all the paperwork. read more

My oil change was not the only thing that needed attention on my suburban, and Theresa was right there to make sure I got the services I needed in a timely fashion. read more

Run as fast as you can to another dealership!!!!! THREE times they "had a car for us" then we drive up there and they either "just sold it" or couldn't find it. What? Really??? read more

I purchased a 2018 Chevrolet truck 3 weeks ago, Ryan Thompson was my sales person and did a awesome job getting me the best deal available, 1 week after the sale I found the transmission to be leaking so I went to the service department and spoke to service writers Mr McGuire and Mr Saif both these guys have gone above and beyond getting the truck repaired and back to me, at this point I am very happy with both sales and service department, also the parts department where I ordered some touch up paint that arrived quickly. read more

This place does not honor usaa pricing and we were told by the financing manager after the agreement to purchase the price was $6000 more and he said they do not want usaa business. Wish I could give the negative stars!!! read more

I purchased a veichle from andrew hawkins he is a bad sales person they dont care about they customers bad customer service

Terrible shopping experience due to less knowledgeable sales people. Slightly racist. Came to look at a z51 corvette. Apparently I didn't fit their image of a stereotypical expensive sports car purchaser. Will not be taking my money here ever. read more

George in the customer service department was awesome. Brought in my truck for an oil change on a Saturday morning and had it turned around in less than an hour. Definitely will be back. read more

Gabriel hooked it up! Went in and made my first buying experience easy quick and overall I got the car that I wanted. Will be going back when it's time for an upgrade. read more

I went to the dealership just to look and Gabriel came out with a smiling face to help even though it was raining. He is very knowledgeable and helpful. Even though I did not buy a car this time I will be back and look forward to working with Gabriel. read more

Professional, friendly helpful staff in every area. It was my first visit and I was impressed with my entire experience. I will be returning as needed. read more

First I will say my sales guy was cool. Everything else was bad. No communication after the sale, mistakes with finance that could have been easily corrected with repeated calls were not. I left voicemails for Wes and never got calls back. I was told they would call the lender to fix their error, and they never did! I had to keep on calling. Two weeks after the sale and this is STILL AN ISSUE, and I still have not received a call from Wes, or his manager Ben. UNREAL!!! Do yourself a favor and keep looking, there are better deals out there, with much better customer service after the sale. Look at the Yelp reviews from ALL his dealerships. You see a pattern? ALL the scores are low, and for good reason. I shopped you once, and that was the last, and either way, I'm telling all my friends to stay away! read more

I had an issue with service. I spoke with ray the service mngr. He sincerly apologized and rectified the issue.

I came in to get a oil change and plug a tire, I got here at 10:30 and my truck is still sitting in the same spot it is now 1:00. I have bought my truck here back in March and had bad service then as well. This place is ran so poorly. The managers don't ever answer or return voicemails. I could understand if I came on a busy day but they only had 2 customers upon arrival. I hope the owners views this because this place will go down slowly but surely. read more

I am really un happy I bought a used car and 10 days after I bought it I was driving on the freeway when I here a noise I pull over and notice under the front bumper the plastic that cover the motor has fallen down .The only thing that has holding it was tape...The bump er is falling down too on one side... I walk into the Chevrolet clay cooley the next day too talk too the sales man that sold us the car tell him the story and he spends like 2 hours of time to tell us at the end that management said they can't help us that we are stuck with this car a 20000 dollar car ...I tell him that they are really full of it ...but they still said that they could not help me ....so please check your car purchase from top to bottom because it might look pretty on the out side but may be falling apart from under .... read more

AVOID THIS PLACE AT ALL COSTS! I had made an appointment to test drive a vehicle I found on their website. After mentioning that I was going there I was warned about them. I figured I would be respectful enough to keep the appointment and try out the vehicle. The place is clean and nice, I give them that. I advised the dealership that I wasn't sure if it was something I could do at that time because I still had less than a year left on my lease (not sure how using a lease as a trade would work). They took the keys to my vehicle to "appraise" it. DON'T GIVE THEM YOUR KEYS". When they brought the numbers back they were ridiculously high. When I contacted my friend while in the lobby, my friend advised me to go down the road to this other dealership that he had bought 3 trucks from. Of course then the manager comes out and I ask for my keys and my car back. The manager even asked me if I HAD to use that car as a trade. Really? I'm not going to make two car payments! I told him again I wanted my keys and my car. He said that he would go get them. He left and came back with a paper and asked how about these numbers? I didn't even look, I just held my hand out. At which time he jingled his pocket and still didn't have them, said he'd go get them. Next time he came back with the sales girl and my keys. I immediately stood firm and thanked only her for her time, while he was standing there. I literally went 20 minutes down the road where they helped me trade that lease literally without the negative equity showing up in the final cost. A savings of over $8,000. (NO JOKE!). Last week I received a letter from Clay Cooley Chevrolet saying that they were not going to extend me credit based on my credit report. My credit score is over 700 with the exception of one ding. It really irritates me that I was treated that way (by management even), then unjustly humiliated with a letter of rejection, when I declined to buy from them. Stay away! read more

Getting work done on your truck here is very pricey! They broke TPS sensors in two of my tires doing a simple tire rotation. Go somewhere else. read more

Everything is good about clay Cooley Chevrolet. The service department manager she's so nice her husband also nice. Except tony the sales guy. He's a lair. Tony deal with him. Or with Raheem. That's a. Can u contact me plz sir !!!! Omartowing490@gmail.com. I need to tell y one thing. Thank u read more

Very dishonest set of car dealers. I received an online quote from their website for a brand new Equinox. The sales agent (Andrew H) told me he will honor the quote and that it would be hassle free. "Just pay Quote+TTL" and close the deal. I had provided all my information including the fact that I am not trading in any vehicle before I received the quote. So I dropped in to close the deal. But the sales agent with whom I was emailing went home. I was sent to another Agent named David P. He started giving me the run around. He said that if I dont trade in, some of the Chevrolet manufacturer rebates wouldnt apply and that I need to pay an additional $2000 to $2500 for the car. This is absolute nonsense and mathematically incorrect. The quote that I had in hand said the car had $1500 in Manufacturer rebates, and As per Chevrolet website these are not contingent on a trade-in. So I wonder how in the world does this dealer say that I need to pay $2000-$2500 more when the rebates in itself was only $1500. Totally dishonest. My time is precious and did not want to play the haggling game. If the dealer cant stand by his written quote, then there is no point is doing business with the,. So I walked out. There wasnt even a Good bye from the dealer. Very discourteous. I raised a complaint with their management about this incident. I was expecting atleast an apology from the dealership for the way I was treated. But the Management turned a deaf ear. This was my experience. I wanted people to read about this before considering to do business with this dealership read more

Not to happy with this dealer Ronald change the price on the vehicle because he didn't like what I had to offer and sold the vehicle for what I was going to get it at first but sold it to the next customer in line after I told him I needed to talk to some people about the vehicle in the process on being on the phone with my credit union he decided to sell it to other customer that were there after me he lied it was a scam on his part wasn't honest and service was crap wouldn't work with him if I were to go back but most likely I won't go back because of that. Thanks for wasting my time p.s I asked for a purchase order I was getting denied that because I didn't want to give my Ssn read more

I had a very good experience here when purchasing our new Equinox. My only complaint is it took forever. They had like 2 people working the finance dept. on a Saturday !!?? Had like 8 couples in front of me to get financed. Besides that, extremely painless process. read more

Previously, I had visited another dealership looking for a car to buy and my experience was horrendous. To make a long story short I left with 12 new inquiries in my credit and no car. So I came to Clay's looking to make a brief and successful purchase. As soon as I walked through the door the customer service was great! Derek and David were clear, honest and positive making it easy to be motivated about the purchase. David was great from the very start to the moment I drove off in my brand new 2017 automobile. He was always visibly doing his best to get me the best deal while keeping me completely updated on the financing situation. Always offering to bring a coffee or water, David was very attentive to making sure I was comfortable. When ready to sign the documents, the personable assistance of Josh was completely outstanding. Just an awesome down to earth guy who genuinely was interested in making sure I was making the right decisions to best suit my buying experience. Great place, great people! Love my car! read more

We recently sold our used 2009 GMC Envoy to Clay Cooley and did not buy one of their vehicles since we already planned to buy one from Sewell. But Chris Tatum, the used car sales manager we worked with was great. He made the process easy, fast and we got $300 more for our trade than CarMax was offering. I would recommend his used car buying services wholeheartedly. read more

They are alway nice and courteous when I bring my vehicle in for service . They have people to greet me as soon as I pull up for service which is always nice. I was offered a free loaner car and they washed my car. The facility is nice and is huge. They have a lot of cars forsale. Great people and great place. read more

Traded in our sedan and bought a 2102 Dodge Journey from Clay Cooley. The salesman Alberto and the entire sales staff went out of their way to take care of even after we had an issue with the engine. Very happy with our time and service from everyone at the dealership! read more

Ran across an online add for a new Chevy Colorado with an excellent price. I called and spoke to a salesman to ensure the truck was still there and to verify the price. He verified the truck was still there and told me he would verify the price with his manager. Never heard back so I decided to head out in hopes of getting a good deal. Another salesman helped me out and I again inquired about the price saying I didn't want to waste my time or his and he said he'd check it out. We took a quick test drive and then went inside to work up the deal. After 10 minutes he came back with the typical 4 quadrant sales sheet with a crazy monthly payment of $1000+ per month for 48 months. Note, this is a $20k truck. Told him that was plain crazy and that we needed to work on the price before even discussing payments. Off he goes again and comes back after another 10 minutes with a price $11k higher than the ad. I again showed him the ad on their web site and he said it "might" be a mistake. I told him it either was a mistake or it wasn't and that I was not going to pay $10k more than the ad price. I asked to talk to the sales manager who kept me waiting for another 10 minutes. He eventually came out and said the ad had a mistake but as indicated on the web site they are not responsible for errors. GEEZZZZZ... I get it, mistakes happen! However, just tell the customer up front. Instead they let me come in, test drive the vehicle, waste an hour of my day and then try to close me on a price that is $10k more without telling me that the price was a mistake. All they had to do is acknowledge the mistake on the website, apologize for the inconvenience and tell me they would be happy to help find a truck within my budget. That's it! This was clearly a bait and switch situation. I asked multiple times for confirmation on the price and only when I forced the issue did they address the "mistake". What I find inconceivable is that they thought I would pay $10k more that what is advertised. Maybe this works on some people.... This is no way to run a business Clay Cooley. Lot's of dealers in the metroplex to choose from. read more

First introduced to CCC through their service dept working on my Cruze, nothing but positives in all my visits. When it came time to look for a new truck I decided to give them a chance. Outstanding experience from beginning to end. Was very pleased with the attention and efforts what were made in helping me find just the right truck. My wife and I looked at quite a few and I'm sure we tried Edwin's patience, but in the end we settled on the perfect truck. Very happy and would do it all over again. Great team! read more

Orlando was amazing!! He took his time and explained everything thoroughly and answered any and all questions i had not to mention he made things so easy before i even stepped into the dealership!! Would definitely recommend him and Clay Cooley to anyone i know and will for sure be doing business in the future with them!! read more

I bought my car from Clay Cooley Chevroley in Irving in March 2014. The experience was great. I am pretty satisfied with my purchase. My Salesman was Dave Roberts and he was so much help. I appreciated it very much. Dave Roberts was energetic and determined to get me into a car that I liked. Thanks so much to the Clay Cooley Team. read more

The whole staff is great and hilarious. I had an excellent experience. They even fed me. Paul is new but very knowledgeable and a great listener. Scott Clinesmith was sensitive to my needs and nice enough to call my old dealership to check on gap insurance and other service warranties I may have had. Terrell Turner helped me get into my first brand new car and I couldn't be happier. All in all I came in for a used car and they got me into a brand new car with monthly payments I am more than comfortable with. Mike is finance was very helpful as well. I completely recommend this location read more

I received a pre approved offer in the mail from Capital One. I didn't think anything of it. So we decided to go just to see and I drove off in a 2016 Chevy Malibu Limited!!!!! I was like whaaaaatttttt lol Daniella was awesome they made sure we were comfortable at all times. I'll be sure to always get my cars from here and refer all my friends and family lol read more

It has now been a month since my deceitful experience with Clay Cooley staff. My mail has been trickling in from all the inquiries done. My count is now at 14 some are from same bank. I have yet to get my monthly update on my credit to see in actuality how many were done and how this is going to hurt my score that I've religiously taken care of. read more

Like any other new car dealership they will try and swindle you as best they can. I got a good deal on the car I bought and that's why I went there. They advertised a good deal. They advertised a certified pre-owned vehicle for a certain price. I went in knowing there would be extra fees tacked on. However, they tried to throw a $2500 fee for the "certified" part of the vehicle which was shady as hell. I didn't let that fly and they dropped it. Also, I came in with a possible co-signer. It wasn't until we went in to sign the papers that we found out the car was solely on their name. Again, shady as hell. Make sure you ask these crooks what they're doing and question them every step of the way. Don't let them bully you into something you don't want to do. They will certainly try. read more

Awesome experience. Go see Nam Nguyen!!! He worked so hard and gave me an AMAZING deal on my new 2016 Chevy Malibu. Car buying is super nerve racking with the pushy salesmen and I didn't get that vibe there at all. He was so helpful and made the process super easy and comfortable. Shop him first shop him last, either way go see Nam. read more

ClayCooley - Chevrolet - Car Dealers Near Me - Irving, Texas

Edward Cruz helped me through my whole journey on purchasing my new car. He was able to get me what I wanted with no problem and made sure I was happy with what I wanted. I will definitely go back to him or refer him to anyone I know. read more

They suck! All happy to sell you a brand new truck, but treat you like crap after that. Do not buy from them! I got screwed over after only 1 year of owning my new silverdo, warranty my ass!!!!! read more

Listen to the reviews. This place has infuriatingly neglectful service. I made an appointment for an oil change after they kept blowing up my phone to come to them. I came in, sat for nearly thirty minutes in my car and NO ONE spoke to me. And when I tried to speak to anyone on the service team, they avoided eye contact and speed walked away despite no other cars being in there. Waste of time coming here. Last time I waited an hour which was stupid of me. Get your maintenance somewhere else and save yourself the frustration. read more

On 11/19/19 I called this dealership and asked if they still had a 2018 impala available that I saw online. My bank had already approved me for an auto loan so I wanted to look at the car,test drive it & if everything was good, I would be ready to purchase immediately! I told Don that I would be there in 30 minutes. 30 mins later I arrived at the car lot & Don immediately sat me down at a table and shoved a piece of paper in my face, something he called a 5 liner, and told me to fill it out. This " 5 liner asked for ALL of my personal information..name, address, social, etc....and I hadn't even seen the car yet!This was the first red flag! I told him that I didn't want to do all of that yet...I needed to see the car FIRST!! So Don said he would pull the car around. 20 minutes later he comes to me and says he can't find the keys and to give him a few more minutes. Mind you I called a half hour ahead of time!! The car should have been pulled around for me and ready to view. Another 10 minutes passes and he comes back and tells me that the car isn't even at the dealership...it's at the place where the cars are detailed. He said I could follow him there and look at the car. By now I'm getting pretty uncomfortable, but I proceeded to follow him there because as I stated, I needed a car badly. So we take a 7 or 8 minute drive to the detail place & guess what?? They don't have the keys there either!! So he called someone at the dealership to locate the keys and bring them to us. In the meantime I look at the car and it's filthy & covered with about a 2 inch thick layer of dust. How Am I supposed to look at and want to buy a filthy car?? He wanted to make the sale so bad that he told me I could buy it, & then they would get it cleaned up, and if there was any issues they would take care of them after! Absolutely NOT!! I told him that I would never ever as a consumer do something like that. I needed to see the car clean to check for any issues with the paint and body ( scratches, dents, etc). They promise me that they will have the car cleaned up and looking gorgeous, and that they would give me a call when it was ready, & I could come back around 5:30 to check it out again. Well 6pm rolls around & I still haven't heard from anyone so I called up there. Mind you, I called 3 times with no answer, and finally on the 4th call after it rang for literally two minutes, the woman that answered the phone informed me that Don was sick and wasn't even there. He didn't even take out the time to call and let me know! So I ask to speak to Dwight. He takes my phone number & tells me that the car STILL isn't there, & he will see where the car is and call me back. 45 minutes later a completely different person calls me back & tells me that the they finally got the car to the dealership. By now it's 8pm!! So I told this person that I definitely was not coming back up there. By now I'm feeling this car lot is super sketchy & doesn't give a damn to be quite frank. I was over it!! DONE! So the next morning 11/20/19 I get a call from the dealership. This time it's John..who says he is the sales manager. I told him about what happened the day before and explained that I didn't even want to deal with them anymore because of what happened. John proceeds to tell me that " that's why he was calling me and they wanted to make it right." He said the car was clean and looking awesome and I could come see it. I was extremely reluctant but I decided that when my fiancé got off work we would go look at it, given the fact that John has said he would get everything right. So around 7pm I call the dealership b/c after all the bs they pulled the day before I just had a feeling something wasn't going to be right..again! Once again I had to call two or three times before the woman at the desk answered the phone. Finally I spoke to someone in sales who said they would let John know I was coming & they would have the car pulled up in front when I got there. Against my fiancées advice, I still wanted to give them a chance, and drove 20 minutes back to the lot! So we get out and start to look at the car. After about 20 minutes NO ONE has even walked outside to greet us or ask us if we needed help. We can look right through the glass & clearly see multiple employees doing NOTHING so I know they in turn could see US!! Any car lot I've ever been to has salesmen come out IMMEDIATELY, at least to check and see if their customers need any help. No one even bothered here....especially John who was supposed to be waiting for me! I go inside the dealership and low and behold the woman behind the desk is on a PERSONAL phone call ( now I know why I have to call multiple times and why the phone has to ring 10 times before she answers). I told her to let John know that I would be standing outside, looking over the impala. People...I CAN NOT MAKE THIS UP....20 minutes later STILL NO JOHN!! At this point my fiancé and I were DONE!!! We got into our car and left!! read more

Hands down one of the worst experiences I've ever had. I found one of their listings online and made an appointment to see this vehicle, with full intentions of purchasing. The asking price online fit exactly was I was looking to spend. Unbeknownst to me ( and presumably 99% of the general public ), nowhere on any of the online listings did it clearly say the price was contingent on financing through them only, even if they insisted that is was blatantly stated. The only indication of financing options online was listed as "coming soon." Even if I were to give them the benefit of the doubt and chalk it up to the online entity's fault for false advertising, they still would not accept my offer for ASKING PRICE. Fully understanding that there are additional costs associated with the asking price, I was fully prepared to walk away with the vehicle at that specific price, no haggle. So, I am supposed to assume that only if I finance through them, then will I receive the opportunity to get a better deal (side note: even with their financing numbers they weren't giving me even a slight discount)? The salesman that helped me was a gentleman to work with but mentioned several times and could be paraphrased as, "it depends on what moods my managers are in" when asking about the listing price of the vehicle. I should've known to walk away then and spare myself the next hour of haggling and discussing possible refinancing options that would have cost me a small fortune in fees, no matter how many reassurances I got that it wouldn't. Bottom line is, very rarely do you get a customer that is ready to pay asking price and then gets his/her business refused because they can't come to a mutual agreement on something even close to what's stated online. Some people are comfortable with their pre-existing financing institutions and just want a new car with no lash back... I strongly urge new car buyers to look elsewhere when shopping for a vehicle. read more