Efran was prompt, thoughtful, and did a quality job from start to finish re-grouting our walk-in…read moreshower. The grout had previously been done poorly and was covered with silicone caulking that collected a lot of mold and mildew. Everything looked brand new when Efran was done. He also redid the caulking for a couple of our sinks and our entire kitchen countertop. I'd highly recommend him, doesn't hurt that he's super nice too.

The Grout Guys did an excellent job caulking and sealing several bathroom sink-to-vanity joints,…read morethe kitchen sink, and re-grouting my shower. They were quick, provided a reasonable quote compared to others I got in the area, and the work was good. I specifically waited a while to see if the grout or caulk would crack, and it's holding up well. I would give a five star review if not for a couple small things. Firstly, I was not informed up front when giving the quote that they only caulk areas where there is no paint. i.e. they can do the tub to floor, they can do sink to vanity, but they won't do vanity to drywall. I found out later that this is fairly common practice, so not a huge deal, but I did wish someone mentioned it back when I was getting the quote and not when the guy arrived on my door to do the job. So take note if you don't know much about caulking like me. Secondly - and this is the main reason I took off a star! I had a lot of items in my shower that I didn't have time to clear prior to the tech's arrival, and when I rushed to clear them, he kindly informed me that he could do so and I didn't have to. OK, great! Honestly the tech was nothing but kind to me but... I had a bin of clean laundry sitting near to the master bathroom door waiting to be folded. I returned a while later to discover that he had moved many shower items, most of which have a bit of soap stain or hair or other sticky shower nastiness on them... INTO my clean laundry bin and directly on the carpet! Needless to say I redid my laundry, moved the shower items onto a towel, and scrubbed the carpet after he left. I truly believe the tech had the best intentions, but I would advise removing your shower and tabletop things yourself if you hire The Grout Guys! Otherwise, the actual work itself was perfect :)

They did some small repairs to our tile flooring and bathtub. my kids cracked 5 tiles in their…read morebathroom and I was dreading having to repair/replace it all. The Grout Expert team made it seemless and found all the cracks that I did not even notice. You cant even tell there was any crack there before! I will have them back soon for more tile work for sure!

Very quick response time. Did a great job taking out the old and putting new grout in a walk in…read moreshower. Looks lovely, highly recommend!

UPDATE: I have resolved the issue with the owner of the…read morecompany. They will actually reschedule the job and we will have accommodations for me and my asthma. I will have a section of the house closed off for any odors that might trigger asthma. I am not so concerned now because my asthma is usually triggered by dust and not odor and they have told me that it would be a minimum amount of dust. I will continue to work with this company and I will hire a Cleaning Crew to do a thorough cleaning of the bathroom counters etc after they have done the work ... therefore, I am changing my review based on this communication to a five star for the additional Customer Service I received. After the job is done, I will update once more with the quality of work, which I am sure will be above average. Thank you and I'm very happy to have updated this review because I dislike giving bad reviews to anyone. PREVIOUS: No one called me to discuss any issues!!! All of the communication was done by email. They cancelled my appt because I asked too many questions about the job, the dust, and the after-job clean up. I don't get why they cancelled. I just needed to know what was expected so I could make the proper arrangements because I have asthma. I had cleaned everything out of the bathroom, missed showers, and kept tub area dry per the requirements... and then I find out that they cancelled my job appointment...Maybe they cancelled because it was New Year's Eve???? SMH. ‍peers

I've been trying to update things in my 25-year old house recently (new roof, new fridge, new…read moremicrowave,...). The grout and silicone caulk in the main bathroom shower had been deteriorating for too long. It was pretty bad so I reached out to The Grout Doctor. I set up an appointment and Mac (a great guy by the way) came over a few days ago. He has over 20 years of experience and it showed. He went far beyond what I was expecting. Not only did he replace the moldy silicone all around the shower and replace all the cracked moldy grout, he completely cleaned the shower walls and floor with a razor. I never realized how much soap scum could build up even with fairly regular cleanings using a bathroom surface cleaner. Everything looks better than I expected it to look. I highly recommend giving them a call and let them work their magic. The shower now looks like it did decades ago.

Highly recommend this company. He was on time and was prompt with execution and very flexible to…read moreaddress few other issues in the house.

I wish I could give Bay Area Grout Specialist five stars because Noe and Maria are super nice! Noe…read moregave a prompt response and scheduled me within a couple weeks for shower grout and floor grout. Noe and Maria arrived on time and did a beautiful job on the shower regrout and Noe even accommodated some last minute requests to add caulking in the kitchen and quarter round. Unfortunately, we had different ideas about what grout 'touch-ups' meant for the floors - I wanted a few spots regrouted to match the rest of the flooring's grout color - but it really lacked a professional touch and didn't look good at all. I did invite Noe to come back to redo it, and it still did not meet the professional standard I paid for. I would have appreciated more thorough communication from the start to make sure I was getting what I needed. To be honest, this was not the cheapest quote I got but paid more because of the great reviews. I would be happy to change my review to 5 stars if the team wants to come back for a full regrout on the floors, but I'm not planning to pay any more than I already have. I'll attach some pictures of the beautiful shower and subpar floor grout job.

I honestly cannot say enough good things about this company and about Wilbur. He was absolutely…read moreamazing. He cleaned every single corner of the areas I asked him to work on- the kitchen, living room, and bathroom. The results were incredible. He cleaned the tile thoroughly, sealed the grout, and protected everything so well. The floors looked absolutely beautiful when the job was done. After a long and stressful day at work, coming home and seeing everything so clean truly made my day. It made me smile. I really cannot express how happy I was with the results, especially knowing Wilbur handled everything by himself. You will absolutely get your money's worth with this company. The cost was very affordable, and the quality of work was outstanding. Wilbur was professional, kind, on time, and did exactly what he promised. I was given the quote over the phone, the process was easy, and he came in and got the job done. Even though I wasn't home when he finished, his work spoke for itself. I almost wanted to keep this company to myself, but Wilbur deserves the recognition and more customers because he truly does outstanding work. I am beyond thankful and would recommend this company 110%. Thank you so much Wilbur!! Your professionalism, hard work and attention to detail really show, and you truly made me happy.

Wow Wilber is amazing! He was punctual and very knowledge in his craft. It was himself and his wife…read morethat cleaned our tile floors in our kitchen, living room and entryway and our 3 bathrooms. He was able to clean the tiles, redo the grout and put the sealant on in 8 hours! Our floors look so shiny and brand new! I highly recommend them to anyone that has tile! Thank you Wilber!!

Fast and clear communications. Asked for picture and got a price back quick…read more His teammate was here 2 days later and did a solid job, cleaned up perfectly. I would absolutely recommend them for grout and caulking work.

A few years ago they chipped my tile. I was just looking for another company for another project…read morethen I just remembered this and I thought I should share this experience.

I do not like giving bad reviews but this guy was so unconcerned about our satisfaction with the…read morejob, and left the floor in such terrible shape, that I want to comment. The reason I am still bothered, although this was months ago now, is that he tried to gaslight both my husband and me and was very forceful with his tone of voice and language trying to convince us of things we could see were not true (neither my husband nor I are overly emotional). When we showed him the mismatched grout colors (described below) he would say they matched. But clearly they didn't. Then he would say they would dry to match. They didn't. And he repeatedly would argue like this about the very thing we could see in front of us telling us what we saw was not true, mismatched grout. He did this when he could not remove all of the white finish from the grout leaving some white spots in the grey grout, in the places where it was hardest to reach. He tried twice to remove the white from the hard to reach spots, and he said he could not. I want to say at this point he was very angry and did offer me a refund, and I suggested it felt unfair to not pay him at all (we have a strong sense of what is fair, and money is not our main concern, and they had spent hours, but with his attitude I should have taken the refund!). Instead I asked him to just come back and fix the grout and we'd call it even. When he came back, without asking me applied black grout colorant over the white spots, this time telling us the black was the same color as the grey grout. Clearly it was not, yet he argued the point that it was. He kept saying "this is the right color". Then he said in a year it might change to grey!!! (By the way, this was new tile that had the wrong finish on it, which is why we called him in... no way was the grout grey because it faded over time, it was always grey). When I saw this was going to be left mismatched, I asked him to just use the colorant over all the grout, leaving it all one color (I prefer grey but all one color was my priority). He said "We don't do that". Clearly they do! He had just done that to spots of the grout. Then, gaslighting us again, he again said that it matched (clearly it did not, it was high contrast to the grey grout) and then he said again that it would dry to match. Of course it did not. When he left this time, and he said when it dried it would turn grey, I don't know why I believed him, I think I was just exhausted by all of this. The same line had never been true before, but in the the exchanges with him he became so heated I just wanted him gone. So I thanked him and let him leave. And he left a job done horribly. No one would have been happy with that floor. I ended up hiring another company to recolor the grout and am very happy with the results. So it cost me twice as much in the end, but the guy I found was so very nice. He actually cared whether or not I was happy with the floor!!!! I clearly wasted my money, energy and time on this very rude man. NOTE: There is more to this story, when he first did the floor he did not do inside the closet, even though it is the same floor. Then when it looked different inside the closet he tried to tell me they used a different sealer in the closet area. I knew they had not, but he insisted it was their fault not his. He did, however, finally do the floor after spending much time trying to tell me it could not be done. For the hard to reach areas that were still white, I even offered that if he would tell me what to use I would clean the hard to reach spots myself but he said it's a "trade secret" and wouldn't advice me how to do it myself. He originally gave us a quote to clean the finish off our tiles, and to replace the grout. When he got there he decided just to clean the grout and not replace. Fine with me. But when he did the job, leaving several white spots where the finish was more stubborn he vehemently tried to tell me it wasn't white. I could see it was. My husband could see it was. Guests who came later could see it was. It made us feel crazy. He came back, begrudgingly and tried again, but still did not get the white off. Finally he used colorant over the white, but it was black, leaving the floor just as messed up as if it were white areas. I have attached photos of the white and black grout that he left me with, each time considering the job done. He did a terrible job but worse... he was so rude about it.

We wanted to have our pool tile cleaned and regrouted so I called a few of the grout companies I…read morefound on Yelp. Thomas responded right away and asked me to send him a video of the pool area. He said he would come the next day to take a look and give me a quote. He showed up on time and gave me a reasonable quote. In the meanwhile, I tried to call two other grout companies that both asked me to send them a video too. One followed up via text but once I started asking questions about insurance he stopped responding. The other never responded after receiving the video, so I was going to go with Thomas. I saw the recent one star review that was posted and I was concerned. I know things can go wrong with a job, but it's how a company responds to issues that tells me whether I should go with them. The review definitely gave me pause, but there were other good reviews for Thomas and his crew so I set up a time for him to come and do the work. To make sure there would be no unpleasant surprises, I asked clarifying questions about the work, his insurance, and his satisfaction guarantee. He answered everything I asked. On the day before the job was to start, we confirmed the time and he and his crew showed up on the dot. They hand scraped the tiles and reapplied the grout. I appreciated that they did not use chemicals. The reason why I gave four stars instead of five is because I specifically asked Thomas if we should start to drain the pool so they could work on the tile when they got here. He told me they would handle it. The draining process was going slow and his guys couldn't do anything until the level of the pool water was below the tile. Thomas finally suggested getting a sump pump to make the pool drain faster, but he had to drive a distance to get one. As a result, his workers were waiting around until he got back. I wish he would have come prepared with the sump pump, especially since I had asked about draining the pool beforehand. His workers did a good job, but the next day we saw that there was still some white staining on a couple of tiles that got missed so I texted Thomas. He said he would come the next day to check it out. He came and took care of it himself and then had us look everything over to make sure we were satisfied. We were.

I cannot recommend Michal at Grout Works Bay Area highly enough! If you are looking for someone who…read moreis professional, meticulous, and an excellent communicator, he is your guy. From the very start, the experience was seamless. I left a voicemail and by the next day, we were already scheduled for a free inspection and consultation. He was even flexible enough to come out on a weekend, which I truly appreciated. During the walkthrough, Michal was prompt and walked us through exactly how he could revitalize and restore our bathrooms. The administrative side was just as impressive. He sent over a thorough invoice quickly and was very responsive to my follow-up questions via email. Once we approved the invoice, he offered multiple scheduling options, making the whole process stress-free. On the day of the project, Michal showed up right on time. He demonstrated great professionalism by covering all the walkways with painters' cloths before jumping right into the work. What really stood out to me was that he remembered every single detail we had discussed weeks prior--it's clear he puts immense care and attention into his clients' specific needs. After two days of work, the transformation is night and day! Our showers and sinks look brand new. His grout and caulking work is perfect; you can tell how meticulous he is from start to finish. We are already planning to have him back to finish our final bathroom once our other construction is complete. Bottom line: If you want high-quality restoration and a stress-free experience, call Michal!

We have used Mr. Johnson's service several times and each time was a pleasant experience resulting…read morein expert craftsmanship. He is very, very, highly recommended.

Had a great experience with American Grout Specialists. I needed the perimeter of my shower and…read morekitchen counter re-grouted to repair cracks, as well as kitchen and bathroom counters re caulked. They were able to provide a quote over text after they instructed me on what kinds of photos to send them. They were quick to schedule, and the actual grouting work was efficient and really cleanly done. Fully recommend working with this team.

This is my second time using American Grout Specialists. And they again delivered five-star…read moreservice and results. Zach & his team repaired & renewed the grout in the bathrooms and kitchens in two Apts. They made the surfaces look like new - gleaming, clean, and bright. Zach is easy to work with and a flexible problem-solver. He's very hands-on ... making sure that the project isn't delayed. His workers are excellent ... very experienced, efficient, and produce great-looking countertops and showers. Definitely contact American Grout Specialists to make your tile look like new

Dude just look at my photos. I am so, so, so happy…read more I'm not sure what level of service is normal since this is my first time using a cleaning service, but I wouldn't hesitate to recommend these folks to anyone. My place was decently clean/livable but disorganized, so I didn't know what to expect, but I certainly didn't expect such an amazing level of detail.

This review is a year late, but I will say the stars are for Erica who was my point of contact and…read morewas very responsive and accommodating. However, the cleaning itself was nothing special. I booked a deep cleaning for my home, but it seemed more like a regular cleaning. Baseboards, blinds, light fixtures and the stairs were not cleaned. It was also hard to communicate my needs with the cleaner as she did not speak any english. If it were a regular cleaning I'd give a better review, but because I paid for a deep cleaning I expected more. I probably wouldn't book this service again.