Mike came out to see if he could repair a slow draining second floor condo toilet. He attempted…read moreusing an auger, but the blockage was too deep into the building pipes. He recommended we use another firm and have them remove the toilet, rod it, and replace it. We told him we may use this opportunity to replace the toilet and he made recommendations. He told us he does not charge when he cannot successfully repair the issue. What a nice thing! He remains our "first call" for plumbing.

This is unusual. I have tried using Mike for several services. Once I called and he happened not…read moreto be available right then. Another time, he did not do that type of specialty work. In both cases, he was so kind and patient to offer exceptional advice and also someone he knows to do the work described! This is someone who clearly puts the client first and is not looking at his own bottom line. I also like the fact that he answers the phone. Can't wait to use him for some work on my properties.

I've used CJs twice in the past couple months now. Once on a semi-emergency situation with a…read moretenant, and once in my own home. In both cases, they were FAST to respond, FAST to schedule, SHOWED up, communicated well, and were (my favorite part) no-nonsense. Today, Lenny was the plumber. He wanted to see everything first. He made a couple recommendations for solutions, and then just straight-up GOT DOWN TO BUSINESS. We have crazy dogs, but Lenny was un-deterred. He carries dog treats for the dogs he meets! He showed me photos of his own dog YALL! Lenny is out here solving plumbing *and* is a friend to all dogs?! LOVED this guy. I love CJs. I love when people are great at they do. And I paid by Zelle immediately (nice and easy). And I tipped Lenny. If you're reading this - make sure to tip the people who take care of your home.

Great communication thanks boss…read more Lenny came through, then the boss called to make sure I was satisfied. I'll call again if anything else need work.

The service was great from inception to completion. The tech working that installed the toilet was…read moreamazing doing a thorough job and even made sure to clean up under where the toilet was so any lingering scents, grime, bacteria, etc. beneath were gone. In the beginning I was a bit skeptical of a $49 quote fee but the price was right and I did use them so they credited it to the bill. I'm having them come back out to replace the water heater soon. 10 out of 10 and 5 stars.

I called these people for a estimate to get my neighbor's water heater fixed. It was getting blown…read moreout. I was relighting it for a week. She's elderly so I'm helping her out and they the woman on the phone at the company was spectacular. The two guys that came over were not, they were high pressure salespeople. Gave her two costs over $1200 to fix it and over $3,500 for a replacement and they were doing the high pressure thing to her and she is on a fixed income and it's just s***** business in my opinion. I ended up going with another plumbing company getting a new a new water heater put in for under $1,500. Do not call this place. They will rip you off if you let them. don't. The furnace she had put in is only $650 at menards. Glad you replied Joe and are taking this seriously, but the damage has already been done. When your 2 folks were at her house diagnosing the problem, I spoke with them over the phone for a good 10 minutes. She told me afterwards she was so happy she had me to tell her to say "no thank you" because of the pressure and ridiculous prices your guys had put on her. They had an answer to everything (even to me) of why it is that expensive, like they have been through this exact practice, over and over and over. I don't really care for any more of your lip service, I will just never use your company again and tell my friends and family to avoid S and J Plumbing & Sewer 100% of the time. A cheap 40 gallon $650 water heater that takes 2-3 hours to put in should never be $3000. Shame shame trying to take advantage of the elderly on a fixed income.

$35,000 DISASTER FROM A SIMPLE CLOGGED TOILET!!!…read more We called "Emergency Plumbing" with a clogged toilet in August 2024. After their plumber visited us, we ended up with THREE ROOMS DESTROYED BY WATER AND SEWAGE, costing $35,000 IN REPAIRS that took SEVERAL MONTHS, and then later getting dropped by our brand new homeowners insurance due to the claim! "Emergency Plumbing" happily took my several hundred dollars in payment for "clearing the clogged toilet". They have offered no recompense for causing our massive loss. But, to their credit, they did say "sorry" a couple times. THE FULL, DISGUSTING, DANGEROUS, SAD STORY: In August 2024 I called about a clogged toilet I couldn't plunge clear. They were able to schedule a plumber for early in the morning. The plumber arrived, and first wanted to see my septic tank. He started to hand dig a bit towards the tank. A minute of digging got nowhere, so he decided to come inside and look at the toilet. He tried an auger to clear the clog, to no avail. So, he asked to see the sewer cleanout. We went to the basement, where things were about to go DANGEROUSLY BAD. We located it above a ceiling tile in the finished basement. He held a up small garbage bag and opened up the cleanout... A FIRE HOSE RIVER OF SEWAGE immediately began to spray out onto him and our finished basement. He panicked and asked for garbage cans / bags to catch the sewage river. My wife brought down some large utility garbage bags. The plumber and I held up and filled about 3-4 large bags of sewage over our heads during the next several minutes before the flow finally stopped and he could cap off the cleanout. He reassured me by saying, "sometimes stuff like this happens". We were both drenched in sewage from head to toe. Some had splashed in my eyes and mouth. He started to hand mop up the large sewage puddle with some paper towels. I told him "don't bother, this all will need a mitigation company". He replied, "all you really need is some soap and water". Ummm no. We dried off, shedded clothes and went back upstairs. The toilet still wouldn't drain, so he said he'd drive back to get the larger auger. He asked if I had any toilets upstairs, and I replied yes. He said "OK, you can use your upstairs toilet and shower, just don't use the clogged one down here". He left and I started to shower. After showering I came back down to the main floor to discover that SHOWER WATER WAS GUSHING OUT OF THE TOILET INTO OUR BATHROOM AND HALLWAY!!! More fun! In the second panic of the day, I tried my best to dam up the NEW RIVER OF WATER now FLOODING my main level hardwood floors. I ran downstairs to see even more water now soaking many ceiling tiles and raining onto the sauna and floor. I called the plumber and the head plumber agreed to come join the fun. He arrived, I explain the scene, and he said "Oh no, he should never have told you to use the fixtures upstairs". Oh no! The first plumber later returned with the larger auger. They managed to clear the clog with it. They did some hand mopping up of the now destroyed first floor powder room, hallway, hall closet, and living room. They asked for a check for several hundred dollars, said sorry for the problems, took my check and left. The next day we opted for a water & sewage mitigation company, rather than the plumber's recommendation of "soap and water". Over the next couple days, my wife and kids truly enjoyed watching the hardwood floors, powder room, drywall, and finished basement get ripped out of the house we had purchased just months before. Then we had four days of loud industrial fans and dehumidifiers to hopefully prevent any mold. Then a few weeks enjoying a half ripped apart house, no working first floor bathroom, rough hardwood cuts, nails, etc. Lots of fun for kids and wives alike. The insurance claim process and reconstruction took place over the next couple months. We had to cancel our Thanksgiving party, as we were still wrapping up the rebuild by then.In the weeks after the plumbing adventure, I texted and called the plumber, hoping to get some recompense for this disaster, maybe cover my insurance deductible, maybe even my money back? We talked on the phone once and I made my case. He didn't offer anything at all. Haven't heard from them since. I would love to avoid going to court and just have them do the right thing, make this right for a family of four whose second half of 2024 was ruined by their work. Does anyone stand by their work anymore? 0 STARS - CANNOT RECOMMEND FOR ANY PLUMBING WORK. Maybe the head plumber is good? But whatever junior plumber they sent to unclog my toilet basically destroyed much of my new house. They were arrived on time and were friendly to talk to, though, tiny bonus points for that. ONE QUARTER OF A STAR

Great same day service ata reasonable price…read more They had good communication too and even told me how to do a Different Job.

My dad recommended The Plumbing Smith when we bought our house last year, and I'm so glad he did…read more At this point, they're the only plumbers I'll call. Kevin and Reed are honest, their prices are fair, and they always take the time to explain what's going on without making me feel like I'm asking dumb questions. Reed was just here, and after explaining everything to my husband, he took the time to explain it all again to me. He absolutely didn't have to do that, but that's the kind of service you can expect from them. If something is outside their wheelhouse or a project is bigger than what they do, they'll tell you and recommend someone they trust instead of trying to sell you on something you don't need. Their scheduler is awesome too. She's so easy to reach by phone or text and always makes scheduling easy. And Kevin always has a funny story, so somehow we end up laughing during a plumbing appointment. They've helped us with all kinds of things since we bought our house, and they're honestly the only company I don't dread calling. I've recommended them to several friends because I trust them completely. It's hard to find people who are knowledgeable, honest, and genuinely care about their customers. I'm so grateful my dad sent us their way.

I'm hesitant to leave such a good review...only because I'm worried they will have a larger backlog…read moreof jobs Reed came out to replace a spigot. He seemed very knowledgeable and was friendly. Since the labor was at a very reasonable 1 hour set price he had some time to check out my toilet, which was leaky. Charged me great prices for replacement of two small parts in there. I'm flushing my old plumber and will use the plumbing smith moving forward. 10/10 would recommend!!

Updating my review because I had another great experience with Pat! This time it was a leaking…read morefaucet on a Sunday night. I messaged and got a quick response asking me to give him a call. Within a minute, he walked me through the fix over the phone--problem solved. I'm so appreciative that he consistently puts customer service first and takes the time to help without immediately jumping to a service call. Truly above and beyond! Original review: I messaged Drain-EEZ Plumbing about my broken disposal on a Sunday morning, hoping they could provide a quote for the fix. Instead, I got a prompt reply from Pat offering to first try to help me over the phone. I gave him a call and he walked me through what he correctly expected to be a quick fix I could do on my own. He saved me the cost of a visit and taught me a new skill - can't thank him enough for the great customer service!

Talked with Pat about a leaking toilet. He came on time and tried to fix the leak but the bolts…read morewere too rusted on a toilet that was over 25 years old. He suggested replacing the old toilet. He did an excellent job putting in the new unit. He gave me some information about another problem that I was having about an outside faucet. He said it would be too expensive to replace and I do not need it since there is another faucet outside. Highly recommend this company.

Great firm - used the yelp project app and got contacts for my small sink job quickly. Excel was…read morevery responsive from the outset and worked around my work schedule. Very thankful that my under sink water heater is no longer leaking / I had given the college try with 4 trips to home depot and Lowe's to no avail. Luke showed up and fixed me up in 30 minutes - was courteous and polite. Very reasonable price - thank you so much Excel, will see you again soon!

Owner called me and we worked out what a reasonable amount was for the repair. He was a nice guy…read moreand I appreciate that he followed through.

Arturo has been to our home twice in the past two months. First to install a Toto auto flushing…read moretoilet, next to replace a basement sump pump -- unrelated to the former. Availability to come to our home was terrific. Workmanship was great. Respect for our home was top notch. Glenbrook Plumbing was also more wallet-friendly than bids from multiple other plumbers, including the membership "discount" from our HVAC servicer. Looking at the other yelp reviews, they all seem to be either one star (terrible) or five stars (great, like mine). The latter definitely outnumbered the former, 7 to 2. My review changes it to 8 to 2. As some like to say, "Do the math."

I had a horrible experience with Mike and Tony. Classic scenario: the pipes in my house freeze and…read morestart leaking, in 20 degree January, on a Friday morning. The heat had stopped working days before. It's 38 degrees room temperature. The city had shut the water off to stop the flood inside my house. The heater runs on water so I can't fix the heater until a plumber turns on the water and finds the leaks. I call Glenbrook Plumbing in an emergency. BIG MISTAKE. Mike and Tony come out, look around, see the water everywhere, feel the cold room temperature and decide they don't want to do this job. They told me they can't turn on the water and find the leaky pipes until the heat gets turned on. I told them the furnace runs on water, they told me to ask to use a neighbor's hose to fill the furnace with water, and then they left after 15 minutes and charged me $132 for the visit. The next day I found a plumber who came out the next morning and fixed the plumbing problem and turned on the water all without the heat on. One guy. These people didn't want to help me because the conditions were not comfortable. They just left me there in an emergency and I never heard from them again. These are terrible people. Do not reward them with your business!!!