This office is a joke. I called and made an appointment and provided all insurance information. I…read moreget a call the night before the appointment saying they couldn't find the info and I then provided the SSN. I showed up for the appointment and they said they don't accept that insurance. Why didn't they say that when I called originally and made the appointment?! I had the card in front of me and provided all the details. This place is a joke and I wasted my time and money to drive to an appointment that wasn't necessary. They don't care about the people who need to come in and to actually do their job correctly. Don't go here, you will be better off somewhere else.

My son needed an optometrist back in September and this office was referred to us by his…read morepediatrician. The waiting area is very clean welcoming and the staff very friendly. The doc is very fast friendly helpful and professional when it came to questions I had about my sons diagnosis and with assisting my son. We received his first pair 2 weeks after our visit and he loves them. One month later he breaks his glasses and we order another pair from the office. It came in a week later. We have noticed the frames for the style of glasses he chose are very flimsy. My son has gone through 2 pairs in the last 2 months (my son is only 9 so you already know little boys are pretty rough with their glasses). The screws that attach the frames to the glass have came off both times. Not built for active children. Just recently I had called to ask the receptionist if we could choose a different frame style rather than keeping the one we currently have as we had to go twice to the office to re-screw both pairs. The receptionist was really friendly and said it was definitely ok. Today we will choose a different frame for my son and hopefully this time these glasses will last him longer than a couple months. Other than the frames being crappy, the office and staff are lovely people and my son will continue being a patient here.

I had a concern with a bump on my eyelid and saw Dr. Erick Auyoung for the first time. You never…read moreknow how a doctor is going to be, so I'm happy to say it was a great doctor patient experience. He explained everything in a way that made sense and kept checking in to see if I had any other questions or concerns. I never felt rushed or like I was bothering him, even when some of my questions were repetitive. At the end, he made sure I was all set and did not have anything else on my mind. It felt like I was the one to lead when everything was done, not him trying to rush off to the next patient. Before writing this review, I looked up how to spell his name on the website and saw his bio. It was spot on. Everything I experienced today matched exactly what it said about him. Highly recommend Dr. Auyoung!

I'd gone to the Tukwila location for years. This was my 1st time at the UP location. The location…read moreis great. The atmosphere inside is so nice. Diana helped me get checked in. Was such a pleasant experience as soon as walked in. She is so friendly & sweet. Dr. Noble always explains everything so well and makes you comfortable saying yes or no can't see/read something and make adjustments to make sure you're getting right prescription. Jennie helped me with picking out frames & getting checked out. She even stayed late to help me. She was so helpful and explained everything so well. I'd gone again for yearly vision check few months ago and the service was just as great at previously. Such a friendly and helpful staff.

Very friendly and took time with me. A big side note, as they were able to take our son in an…read moreemergency due to metal flakes in his eye due to work, and took care of him very well with super short notice. Good people all around. No hard sell, good exam with very modern equipment.

Terrible experience here . ordered a replacement and received the wrong one . Had showed which was…read morethe original one but was told they didn't have it on record which was so mind blowing because we only came here but made the best choice and left

Friendly staff and knowledgeable doctor. I never really enjoyed going to the eye doctor as a kid…read morebut they help calm my nerves by explaining what every step of my appointment is.

Very friendly and fast process getting my annual eye exam here - will definitely return in the…read morefuture!

Very nice people at the front to greet and help you get checked in. The optometrist was very kind,…read morethorough and helpful. Large selection of frames. Prices are reasonable. They accept insurance or you can pay out of pocket. They do have contact lenses if needed. I recommend this business for glasses. Call to make an appointment. They do accept new clients as of 4/4/2026. Still call to make sure. Awesome plenty of parking. In the same space as Starbucks (opposite end)

Great selection, customers service and hours. I got safety glasses and personal glasses here. I get…read morecompliments on both.

I've been going to this location for years but will never again. Big promises on delivery of eye…read moreglasses but no delivery. I was told 2 weeks when I ordered the glasses and its been 6 weeks. Was just told another 2 weeks. Ridiculous! My family will shop elsewhere.

I needed new glasses and went here. The best place, clean,…read moreefficient, low prices and wonderful people. I highly recommend this place.

Dr. Corliss and his staff are very knowledgeable and caring. I'm so glad we found Corliss!read more

Upon walking in you'll notice a strong mildew smell, the office hasn't been updated since the…read more80's/90's, which should've been a blaring red flag to gtfo. Both my husband and I had back to back appointments.The dr was extremely short staffed. They had 2 employees missing that day, one had just quit(I think I now know why and the other sounded like they were on an extended vacation?) we waited over 2 hours to be seen. We were essentially seen together,husband did go back first,had his exam then they called me back for mine while my husband sat in during my exam. The dr essentially ignored any small talk I had towards him and would only really respond to my husband, I picked up on some misogyny, however considering the drs age it's par for the course. I was just there for my eyes after all, not to gain a new friend,so I chalk it up him having absolutely terrible personal skills. After our exam is complete he tells us to go pick out glasses. They really give you zero options of going outside their office for frames and they have a terribly small selection of frames. Then we were brought back to the bookkeepers office...wooo boy back to the 80's again. She even used an adding machine! What in 1985 is happening!?? Stacks of file boxes..they need to update badly. The price for the mediocre frames/lenses for both of us was almost TRIPLE the price than the previous year buying both sunglasses AND bifocal glasses elsewhere!!TRIPLE!!!!! After investing close to 3 hours of being at the appointment,we just paid what we could and ordered the glasses. We just wanted to get on with our day! Now comes to picking them up..they don't really keep with the hours posted, they leave early and whatnot so my husband and I got there @3:30 on a Friday, as we had called ahead.The door was locked,but the elderly bookkeeper opened it and led us to the room where they fit glasses. She hands me mine and the card to test how well you can see fine print, I can clearly see the fine print, she never once asks me how the far vision is, and I cannot test this because the room is so small. It took some adjustment to get them not to sit crooked on my face. She kept setting them upside down on the counter saying "see see they are even on the counter laying flat!" Last I checked people are not symmetrical and glasses are fit to your face not how flat they sit on a counter. I've never in all the years having glasses have such a weird fitting. Thankfully my husbands fit with only a little adjustment, even then she didn't seem to know wtf she was doing. Clearly this was NOT what she reg does in this office. Later in the evening when I try to watch tv, I realize I cannot see any of the letters or subtitles that I could see with my old glasses! The script is terribly wrong! I can see infinitely better with my old glasses and everything is blurry with the new glasses. I call the following Monday and they say they had a cancellation @1. When I get there the dr is huffy. He said to me "well I don't have time to give you an exam today!! But I can check the glasses to see if there was an error" yet they told me they had a cancellation...wouldn't that be a whole appointment worth of time??? He then comes back in and I can tell he's agitated and he starts being really short with me. He starts asking me about my diabetes and says it's my diabetes that's making my new glasses wrong.. and when I keep asking why my old glasses were still pretty great, that I could read far away and see subtitles with the old glasses but not the new ones,he is dismissive and starts grilling me about my diabetes control again,then he starts mentioning the slight cataract he diagnosed me with and then says he needs me to test and log my fasting blood for 2 weeks until my next appointment ,because it's my fault my new glasses don't work.. I still keep asking about why my old pair work fine and he just wouldn't have it. He just kept gaslighting me, telling me it's my diabetic issue. I am closely monitored by my primary dr and I tried telling him this but he was continuously dismissive.He made a mistake with my vision test and he's too proud or whatever to admit he's wrong. My new glasses are definitely NOT correct! If I can see better with my old glasses IT IS NOT MY HEALTH THATS A PROBLEM ITS THE INCORRECT GLASSES HE PRESCRIBED! Dr Ken Corliss needs to start paying for competent staff,update his office to bring it into the current decade AND not be greedy for money by continuing to over book himself so he doesn't make mistakes like he did with my glasses. We will NOT be returning, as well as 3 other family members. They have permanently lost our our families business! Don't go to this office it's a waste of your time, money and is a giant headache! Highly DO NOT RECOMMEND!AVOID!

I'm honestly really disappointed with my experience here. One of the most frustrating parts is that…read morethere's no clear way to contact the office besides calling the front desk--no email or direct way to address concerns. About a month ago, I called ahead specifically to ask if they could put prescription lenses into my Meta glasses. I was told yes, but that I'd need to schedule an eye exam first. I waited a full month for that appointment, came in today, went through the entire exam process, and only at the very end was I told they could not put lenses in my frames because I didn't purchase them there. This was especially confusing because I've brought in my own frames before and had lenses put in without any issue. I was then told they would be able to help if I had purchased Meta glasses directly through them, which felt inconsistent and frustrating. I did everything right on my end--I called ahead, asked questions, confirmed pricing, and came prepared. In the end, I used my yearly insurance benefit on an appointment that didn't meet my needs and walked out with nothing. It felt like a complete waste of time. Because of this experience, we'll be finding a new eye care provider. The lack of clear communication and consistency just doesn't work for me.

At a wellness visit at the beginning of the school year, it came to our attention that my oldest…read moreson was possibly in need of glasses. Our pediatrician recommended we take him to a legit optometrist place (and not just a large chain) to get him correctly examined. I found Family EyeCare Associates on Yelp and so glad I did! Check-in was simple and easy and all the front desk ladies working that morning absolutely loved my son and were great with him. During his exam, the eye care assistants (not sure what they are officially called, sorry!) were great with him and his five year old energy and silliness during the exam as well. We ended up seeing Dr. Pincock who was really kind and great with my son as well. He was super thorough in his exam with my son and made him really comfortable with every step of the process. We were able to find out that my son really was in need of glasses, and out the door (after insurance) for his exam and fancy bendable glasses, it was only $80! So glad to have discovered this spot and we'll continue to make them our primary eye care office.