14 years ago I bought a Honda Accord from Johnny Walker. After 150k miles, it still runs great! If…read moreyou're looking for an affordable and reliable car, then this is the place to be.

Dealer did not want to sell me the CR-V Hybrid Sport. Went to buy the new CRV, sales person refused…read moreto take my trade-in or do any kind of paperwork or an offer. Dustin did not give me any good information to do business with this dealer. Good luck selling anything if you refuse to take fairly new trade-in vehicles. Valued my trade-in at $15k, KBB.com value is between $30-$33k. Total wast of time to do any business at this dealer and Dustin.

First time there have to say their service dept was wonderful. We went there to get tires checked…read morewith a smile the did that and sent us on our way .

Test drove the new 2025 Hyundai Santa Fe SEL with tow hitch…read more Very nice car for the money. Currently shopping and comparing so will see which Hyundai dealer can give me the best deal on the car, finance and trade-in. Trade-in evaluated at $24k, KBB.com value at $30-33k. This is a total wast of your time if you're looking for a good deal.

Terrible to work with, especially over the phone. For those looking for vehicles and want to…read moreattempt to negotiate don't even bother here.

my husband and i went over to killeen auto sales in hopes of getting a truck and within 24 hours of…read morestopping in, we now have a beautiful new truck. the process was really easy and they were very helpful in making the final decision between which truck to choose. take the negative reviews with a grain of salt, as we had not a single bad experience here. everyone who helped us was amazing. we went to a different auto sales business before this and there was a huge difference between the two! todd and everyone here are very professional and actually care about helping people get into the car they love! they are not like other car lots where they are pushy and just want your money. i would definitely recommend talking to todd if you're looking to get a new car!

Went for my 2025 Kia Soul 15K oil change. The service dept as quick, I paid & left. While driving…read morehome, I glanced @ my invoice & it reflected they had used 10W/30 oil vs. the 0W/20 that is required. I immediately went back to question what oil was actually used. The folks in the service dept said the invoices always showed 10W/30, though they didn't know why. I did mention that they should tell people this when they checked out, to avoid a mild coronary like I had. Crystal volunteered to go back to the garage to confirm that the proper oil was used. A young man working one of the service desks quipped that even if they DID use the wrong oil, it really wouldn't make any difference. Crystal came & confirmed that they DID, in fact, use the 0W/20 weight oil per service requirements. Word to the wise, check your invoices before leaving!!!

PLEASE READ MY TESTIMONY My 2024 KIA Sorento X-Line XS Prestige which I bought off the…read moreshowroom floor for $53,000, has been sitting in my garage for 6 months inoperable, due to it going into LIMP MODE on Interstate I35, in the middle of rush hour traffic. On September 12, 2025, my KIA was going 75mph, and within 30 seconds it went from 75mph to 20mph - LIMP MODE, and then 20 seconds later, it shut off. It was a terrible situation. Other drivers were yelling at me, honking, and flipping me off. I believe my life was in jeopardy; not just my life, my grandson's life who was 6 months old at the time. Simultaneously, the malfunction indicator light (MIL) and the check engine (CE) light were luminated. I was terribly frightened by this LIMP MODE situation, and in just seconds, my KIA created a backup on the highway. I had a fear I was about to get rear ended or involved in a wreck. The KIA was unsafe to drive so it was towed by KIA Roadside Assistance to the dealership, Dennis Eakin KIA in Killeen, TX. I received a voice message that my KIA was ready to pick up. On Friday, September 19th I took an UBER to the dealership to pick up my KIA. Once I arrived, I got the keys and the service ticket from Terry. The service ticket had notes from the mechanic; it showed a stored code of P1C2D03 came up on the scanner; instead of making the repairs, the dealership reset the adaptives. Dennis Eakin KIA cleared the stored code from my KIA's history, then, they claimed it was operating as designed! The dealership had it for a week (09/15/2025 to 09/22/2025). I told several people at the dealership I was not driving it home because it was not repaired. What did the dealership do? The next Monday, September 22, 2025, Dennis Eakin KIA had an employee from the dealership drive my KIA to my house, and park it in my driveway! She drove it with the MIL and CE lights on, AFTER, I had it towed to the dealership and no repairs were done. There is a NTSA recall for my exact model but for the 2022 year vs. 2024. My KIA has an 8-Speed Dual Clutch Transmission (DCT), 2.5L Turbo - GDI / Engine THETA-III. Everything the NTSA mentions in the recall was/is happening with my KIA. I believe I could have the same issue; as a stored code of P1C2D03 shows the KIA needs replacement of the DTC assembly and for the A/T system software to be updated. That was the last time I drove my KIA because I AM SCARED TO DRIVE IT EVER AGAIN! I requested KIA America either replace or repurchase my KIA, so that I would not have to suffer a huge financial loss; they refused. I only have 8,137 miles on my KIA, and it was not conforming to the manufacturer's warranty. I followed all protocol found in the "2024 WARRANTY AND CONSUMER INFORMATION MANUAL" page 101. The dealership had a final opportunity to make the repairs and instead of making the repairs, they removed the stored code from the memory (P1C2D03), and turned off the MIL / CE light. I have been to Mediation with the BBB Auto Line, then Arbitration. In my opinion neither were neutral and to date, 04/05/2026, this situation still has not been resolved! Although the Texas Department of Motor Vehicles (TXDMV), Lemon Law Investigator accepted my case under the Texas Lemon Law, the hearings for the State of Texas Office of Administrative Hearings (SOAH) are being scheduled for September 2026. By the time of the hearing, it will be a whole year since it was driven. KIA America forces you into trading it in (making it someone else's problem and causing a huge financial loss), or selling it and I am unwilling to do either one. KIA America needs to stand behind their vehicle and repurchase it from me along with my related expenses. While under Mediation with the BBB Auto Line, KIA America sent a subject matter technical expert (TE) to my home to conduct a full inspection of my KIA. He spent 45 minutes inspecting it; then he drove it. I have his written report; he found more things wrong with it than I was aware of. I was not allowed to talk to him during his inspection, but I did ask him one question as he was leaving; I asked, "If this was your KIA would you drive it", he said "no" and then, "definitely NOT on the highway". This situation has put havoc on me physically, emotionally, financially and spiritually! I was first in contact with the dealership, Dennis Eakin KIA, Killeen, TX, then, have been in touch with Sky Cato, Sarai Espinoza with KIA America Customer Care, Christina Sakhleh with the BBB Auto Line, and KIA Executive Officers; Greg Silvestri, Vice President of Service and Aftersales Operations, Eric Watson, Vice President of Sales Operations, and Russell Wager, Vice President of Marketing, NO ONE CARES! All they talk about on their social media is how many cars they have sold; what about all of us out here with a LEMON KIA! When something goes severely wrong with your KIA, get ready to go more in debt, because no one cares!

it was my first time buyer ng a car and they where really great with all the paper work and we got…read morea nice car a 2024 ford escape, active It's a really pretty color. The interior is really nice. I forgot the first lady that was helping us with everything. She was really fellow that was selling car Bill Thompson he was really awesome and it was really fast. We got the car within 1 to 2 hours. It was a really awesome experience with Carmax in the future I will be going to them again

in 2022 I bought a 2020 Nissan pathfinder. within 40,000 miles, The motor completely broke apart…read moreand Carmax refused to get it in their shop or fix it. I ended up taking it to a Nissan dealership where it has sat in the shop for three months waiting for their extended warranty (CarMax ) to kick in and cover it. I then had to provide 10 oil change receipts and they made Nissan scope the entire motor to prove that it was nothing on my part that caused a piece of metal to chunk off of in to the motor. They took their time to the point we had to buy a new vehicle elsewhere. Carmax has managed to lose my paperwork on my gap insurance as well, and I've had to do all the legwork of providing original documents to prove what they sold me. their lack of response and customer service is a joke once they sell a car they have no regards for you and they are downright selling crap cars and getting away with it. they will not help you once you are out the door. how they are getting away with it legally case by case is ridiculous. i Will never touch CarMax again. I been on several platforms against CarMax for their less than mediocre sales and practices

i purchased my truck here back in 2023 and the whole experience was great! We recently just a bout…read moreanother car for my wife and again great experience with Henry made it effortless and always kept us updated on everything! Thank you to whole team!

Terrible dishonest dealership!!! I found the specific jeep…read morewrangler I wanted on Carfax and it was located at this dealership. I made an appointment with them to come see it. I received emails from 4 different people confirming my appointment to see this jeep. I rented a car and drove the 150 miles up there. When we arrived we stood around for 20 minutes without one employee acknowledging us or even a "hello" or "can I help you?" I finally found an employee and told him we had an appointment with Cedric. He spent another 10 minutes looking for him. When he was finally found he acted like he wasn't expecting us at all or didn't know why we were there, even though he was one of the emails confirming our appointment. He takes us out to the used car lot and says he has no idea where it is in this huge lot and just leaves us there in the hot sun. We looked around and couldn't find it so walked back to the air conditioned building to speak to a sales manager who also acted like he never heard of us. He also had sent an email the day before confirming our appointment. So Cedric comes over and tells us they keep all the keys next door at the Dodge dealership and takes us over there. He comes back out after about 10 minutes and says he had some bad news, that they had already sold it to someone else. I spent a week negotiating with them about this particular Jeep even offered a deposit to hold it until I could get up there to see it, and they said it wasn't necessary and that they would have it for me to look at. Then they sold it out from under me and didn't bother to let me know when they knew that I was driving 3 hours up there to come see it not even a text message or email letting me know that it was sold. I spent $100 on a rental car and gas and wasted 6 hours roundtrip for nothing to be told it was an oversight and they will try to do better.

Fantastic dealership and amazing customer service. I have owned several different csr brands in my…read morelife, and I have noticed over the past several years quality and customer service have gone down the drain, but not at Subaru. If they stay like this, they have earned a life long customer. Go see Alfredo. Debreah C

This business has taken care of our vehicle for 7 years. I wouldn't go to anyone else. We use…read moreBrandy, a Service Mgr and she always makes sure we are well taken care of. They have done everything from replacing a windshield, brakes, all the necessary items to keep our 2015 vehicle in good running condition. We will always use Cleo Bay Subaru.

Came here for a trade in and new lease first thing in the morning and was greeted nicely. Mark Timm…read moreand the two finance guys (sorry completely forgot your names!) helped me. Coming in alone as a woman I was surprised to not experience so much push back and didn't feel like I was being upsold unnecessary services/accessories/etc one bit, which was almost too shocking to be the reality until we sealed the deal in finance. I was able to get the exact offer that I came in for to the dollar on my new lease, but wish I had a higher value for my trade-in. Otherwise, I left a happy camper. Finally, a dealership experience that I didn't hate one bit!

I purchased a 2019 Ram 1500 from All American Chevrolet in Killeen and my experience has been…read moreextremely frustrating from start to finish. Shortly after purchase, multiple issues began happening with the truck, including electrical failures, warning messages, running board malfunctions, and now even additional features like the sunroof not working. There was also a noticeable wobble in one of the tires that was not present before. I took the vehicle to a certified Ram dealership, where they diagnosed serious issues including a broken star connector, ABS communication problems, and wiring harness concerns. These are not minor issues -- they directly affect the vehicle's electrical system and overall safety. All American Chevrolet attempted some repairs, but only partial work was done. The root problem identified in the diagnostic (the star connector and wiring issues) was never fully repaired. Instead, temporary fixes were performed, and I was sent on my way. Since then, the problems have continued and even gotten worse. While Jason, who helped coordinate repairs, was respectful and tried to assist, he ultimately has no authority to resolve the situation. The responsibility falls on management. Sales Manager Bauer did not step in to ensure a proper resolution, and there has been a lack of accountability when it comes to addressing the seriousness of the issues. Finance Manager Michael Hernandez finalized the deal, but given the condition of the vehicle and the problems that surfaced almost immediately, there are serious concerns about how this vehicle was approved for sale. Salesperson Krystal was friendly during the sale, but none of these major issues were disclosed prior to purchase, which is extremely disappointing. At this point, I feel like I was sold a vehicle with pre-existing issues that were not properly addressed, and I am still dealing with ongoing problems. I would strongly advise anyone considering purchasing from this dealership to have any vehicle thoroughly inspected independently before buying. Transparency and proper repairs are critical, and that was not my experience