I'm noticing that google reviews are 5 stars and generally no specific. Then I'm seeing 1-2 stars…read morefor specific people who got "screwed over." Yelp confers the negative reviews. Specific cases of people getting the shaft. Feeling mistrusting with this shop. YOU HAVE BEEN WARNED. Took a bike here for a grinding noise and the shop replaced BOTH rotors and charged for parts and labor to only have the grinding still remain. I'll be taking this up for a third attempt to actually have the issue addressed this week. Also noticed that they phish for business when you arrive. Not sure if they are hurting for the business?? Red flag?

They really go above and beyond to accommodate anything you may need. I told him my situation and…read morehe did everything in his power to help.

these people are top shelf and know there stuff. Ashley was such an angel to get me in late in the…read moreday as a walk up. I was travelling across country and my fxr started leaking ok. they took care of me. there's still some hope in the world

Grate customer service overall a fantastic product and price. They help you find what you needread more

I won't use them again…read more While I was initially impressed with their turn-around time, I told them I needed my bike ready for a long, multi-day ride. I also had to buy extra inner tubes for the ride -- and when they didn't have my size, the guy said the next size up would work (didn't -- too big). I had a TON of mechanical problems during the ride and had to be SAG-ed in at several points. Nothing on the bike was working right -- and one of the mechanics on the ride told me that Joy Machines should have noticed and fixed several of the issues (or at least warned me about them). I decided to give them a try after a friend recommended them -- and it was a terrible mistake. Never again.

They sold me an Aventon Ebike 200$ over priced. Supposed to have been brand new however the…read morebattery compartment won't open with the key, I have to force it open.

A few months back, I purchased a motorcycle from Triumph Cleveland. Marvin made the transaction…read moreexpeditious, and pain free. I live out of state, so arrangements were made to have the bike had to be shipped to me. Unfortunately, the bike suffered some damage during the shipping process. This was in no way TC's fault, the bike left Cleveland in perfect condition. After the bike arrived, I contacted TC to explain what happened during shipping. Scott apologized repeatedly, and immediately got to work ordering replacement parts. I have since received all the OEM replacement parts, and the bike is back to perfect. The customer service I received during the purchase process, and after the delivery, was nothing short of exceptional. I would not hesitate to do business with Triumph Cleveland again. Special thanks to Scott for seeing things through to the end. Finally, if you need to have a bike shipped, I would recommend using some one other than Haul Bikes. You can find their reviews online. Believe the negative reviews. They are accurate. Do yourself a favor, and seek out a different shipper.

I ordered a $605 jacket from Triumph Cleveland. They cancelled my order, did not email or call me…read moreand days later I had to call to secure a refund. During the call the clerk hung up on me when I said I would not buy ANYTHING from Triumph Cleveland again. This is how this company handles $605 orders. Buy from a reputable company. Don't waste your time here.

This is the the greatest facility in the history of cycling. The workers are all professional…read morebikers that are enthusiastic, friendly, and helpful. This exceptional world class facility is very affordable too. There are a couple rooms for BMX but the majority of this place has MTB and pump tracks. There is even a foam pit for stunts. The yellow trail is for novices but still fun for everyone! The green trail I could handle but was challenging. Everything else was for experts and some professionals. You can store your bike in a locker, bring your own, or rent. The bike rental was amazing and they let you swap between mountain bike, mini pump bike, and BMX bike. The only small improvement could be helmet rental which you can pick from a basket of sweaty helmets. There is ample parking outside the warehouse or you could catch an Uber taxi there. It's a very isolated industrial location.

Went here in the middle of the day so it wasn't super packed but this is a gem in Cleveland for…read moremountain bikers in the winter. Been off bike for a few months so my cardio is non existent but it was a great time with so many lines to choose from that even 3 hours I still haven't explored the whole place. Staff was excellent and super approachable. Willing to switch rental bikes if you wanted to try your hand at a dirt jumper or a XC rig. Can't recommend this place enough!

So glad I purchased my first bicycle in over 12 years from Spin!…read more It's been a while since I've owned a bike, and I had a lot of questions. Of all the places I shopped, I felt the most confident in the folks at Spin. Everyone was super friendly, greeted me timely, and guided me through the various options available. They were not pushy at all. Their location is convenient as it allows you to test drive some bikes on the side streets but also Madison Ave bike lanes just outside the front doors. I purchased a Cannondale Quick 5, but they also had some other hybrid options from both Cannondale and Specialized. Best value for the money, and even got 10% off any accessories for 30 days. After such a great experience, I'll certainly be back!

Spin Bike Shop is the best bike shop that I have ever used since I had my first bicycle in 1956…read more Special shoutout to mechanic J. Willis and owner Ray. They really care about their customers and the whole cycling community. The only bike shop that compares, is Spin Bike Shop in Medina.

Paid money to place new tube and tire but the tube is still deflated. Nice people. Cleanread more

Every time I go in there I'm amazed at how happy the employees are to help me…read more Every one that I've spoken with knows their stuff. One guy spent 25 minutes on my bike and didn't charge me (I tipped)! This place still feels like a home town bike shop. They will get all my business for sure. Stop in, the place has a fun vibe with the bike mechanics right out in view.