Below is an email that I sent to Climb on their website the afternoon of our visit there. I have not received a response so I am posting it here. I think this is a safety issue that needs to be addressed.
Yesterday (7/17), I brought my kids and a few friends to Climb at 11 a.m. After filling out all of the waivers, we waited for the kids to get harnessed. The girl that checked us in handed them all harnesses and them verbally told them how to get in them. Now mind you the kids were all in their early teens, but they had no idea what hole was for what limb. Another girl showed up and helped a couple of the kids with their harnesses. I asked the first one to check them to make sure they were good. After that they gave them helmets and the kids wanted to do the ropes course first. The girl that checked us in (I think Emma or Emmy) showed them how to navigate the harness around the course and then all 5 started up the course. I was focusing on all of them going up that I didn't even notice at first that there wasn't a staff member anywhere in sight except someone on the opposite side where the rock wall was doing repairs or something. I was shocked that the area would be left unattended. A few minutes later both staff girls came back into the area. The kids went through all of the obstacles, but while one of the boys was crossing the cylinder shaped swinging logs, his harness fell down to his ankles. He was extremely scared completing the course and overcoming that fear, but then his harness came down and he was shaking so hard. One of the girls climbed up and tried to get the harness back on him. She was having a difficult time because the logs were swinging. The first girl just stood there and watched. I asked her if there was anyone that we could get to help. She just shook her head and said it would be fine. I repeatedly asked if there was someone else she could get to help and she just watched what was happening above her. I was extremely scared because the harness was at his ankles and even after she pulled it up, the log would sway and it would drop before she could tighten it back up. Another adult female climber that was up there at the same time came over and helped steady the log that the staff member was on so that she could get my son's friend's harness back on securely. After that the boys came down and the one that was not secured took a few minutes to calm himself. The idea of this place is great and I would love to bring my kids and their friends back, but I am extremely upset at the lack of training and importance put on safety at a facility that should have safety first drilled into the employees brains. It's like I was supposed to know how tight the harness was supposed to be and check it myself since the staff members weren't going through and making sure each one was tight and secure. Then when they left the area/room all together while the kids were up on the course and then finally one of their harnesses coming off. Not sure what would have happened had that other adult climber not been up there to assist since there wasn't anyone else at Climb that was there to help. I am not sure who checks these messages, but I am concerned about the safety of others that come through here and hopes this comes to the attention of management or an owner so that some additional training can be given to the very young staff people that are left there responsible for your customers safety. read more