I wish Yelp allowed these to go up to 10 stars. That's how good they are. They saved our dog's…read morelife. And even if they really didn't, to us they did. Our dog was blindsided by another dog and sustained what we now know was a neck injury that led to surgery later in the week at Cornell. Dr. James Gilchrist was there waiting for us at 11 p.m. on a Saturday night as we carried our girl in, unsure why her eyes were beat red, her breathing was heavy and she was unable to stand. He did a great job of stabilizing her and kept her overnight. When she was unable to stand the next day he recommended she needed an MRI. As we waited the painfully long 48 hours to get an MRI for Apple, Dr. Gilchrist and his team took care of our dog and even came to open up at 3:30 in the morning due to the early morning MRI in Rochester. Our dog is now on the mend and going through a few more weeks of crate rest and at-home physical therapy as she recovers from a disc injury. While the care she received down at Cornell for the surgery was top-notch, our longest-lasting memory about how our dog was given the chance to walk again will always be the emergency care that Dr. Gilchrist provided, all at fair prices.

I just had a really awful experience with this clinic. Our dog is about to run out of a glaucoma…read moremedication because of a human family emergency that has kept us away from his regular animal hospital. I called WVC to ask if we could have his glaucoma medication filled by their pharmacy because we are in an emergency situation. Their client service representative refused, telling me both that they have no capacity for new clients, and that they refuse to fill a prescription from another doctor. She was inflexible, insensitive, rude and dismissive, and she hung up on me when I was trying to make a final suggestion. And to top it off, all this happened after waiting on hold on the phone for over ten minutes, she dismissed my comment that I had already waited ten minutes, and put me on hold again. My family have been clients of this practice since the 1980s. I am so disappointed and angry. They don't deserve to care for our animals if this is the way they treat their family members.

great service and the vets are awesome. Location is easy…read moreaccessible and clean location with plenty to offer. If you are in need of services give them a call we have been going there for years and Evan and Heather are great

Our 10 year old cat has issues processing regular food and needs fiber. They told us she had…read moremegacolon and needed a variety of expensive drugs. Turns out they were WRONG and doing more harm than good. She simply needs more fiber in her diet... period. After setting up an autoship with Chewy to get her fiber food years ago, and years of a happy kitty, she was suddenly denied by the clinic during shipping with Chewy... They told us she needs to be seen. . . for FIBER. Not meds, fiber! So basically a month before Christmas, while most people are extremely short on cash, they want to hold my cats fiber food hostage until i put her through the stress of a car ride, and pay an extra visit fee on top of the ALREADY expensive food she needs... stress makes constipation issues WORSE in cats btw. We have 5 cats, 3 were rescued and we reared them up ourselves on a very tight budget. We DO NOT have time or money to play around with a vet for our special needs kitty. We're removing our cats from their clinic and going elsewhere. In the meantime we're finding other means of introducing fiber to her food such as pumpkin.

They are a caring and clean facility my dogs always come back happy and taken care of.read more

We cannot be more pleased with the attentive service we received at Eagle Hill. Our little guy…read morespent the Easter holiday there and the staff were kind and understanding since it was the first time we used them to board our toy poodle. They made friends with Groot and he came back to us clean and happy. We will be using them again when we take our next trip.

This is by far the best veterinary care and experience I have ever had with my cats. I have been…read morewith him for over 8 years and would never even consider going to another vet. They are kind, compassionate, and very knowledgeable. They can schedule, and see your cat promptly. They truly are the best around. He also offers fair pricing for his services.

I brought my cat in for the first time to be neutered two days ago, and was very impressed with the…read morehomey and welcoming feel. The staff is so kind and caring and the resident cats and dog were so well behaved. The prices are the most reasonable in the area. I won't take my cat anywhere else

Recently my best friend Cloudy passed away. My cat was a…read moreprecious member of my family. Recently he got ill and in his old age it was time to send him to heaven I wanted to post this review to thank the staff especially Doctor Galdon for helping me take care of my lovely cat. I would recommend this location for anyone looking for a friendly place to visit for your pets. The staff got me in for an appointment quickly when I really needed it and they were even considerate of me because this location is far from my home. I appreciate it and will be going back when needed.

I found out yesterday that my cats culture came back and the Antibiotic prescribed wasn't going to…read morework. I had to purchase a different one!!! $75.00 later I hope this one works!!!! I am so done with VCA!

I have lived with my dog in six different states and I can confidently say that the VCA hospital is…read morethe worst clinic I have ever experienced. They sent my dog home on a Thursday with antibiotics for a failing liver. They said the antibiotics would maybe take up to a week to make her feel better, so we waited. They told me they would respond to my texts because they would be closed Fri-Sun. When I texted on Saturday to ask for help because my dog still wasn't eating, they didn't respond for 7.5 hours. And then they were rude in their responses. Sunday morning we took her to an emergency vet and the vet read the SAME exact blood test results that VCA ran and sat us down to tell us that our dog would have low quality of life moving forward and that every day would be a struggle. VCA should have said that and had a direct conversation with me. They could have spared me the two days of watching my dog suffer. When your dog is in their final days, you would hope that the people who are taking care of your dog are compassionate. I think it was 4pm on a Thursday and the vet just did not want to take the time to actually explain what was going on and guide us. Luckily the emergency vet in Syracuse took care of us and was great at her job.

It Was amazing I loved it I know my dog is getting the best care…read more No joking it's amazing

If I could give Village Veterinary 6 stars, I would…read more When we were looking for a new vet for our blind cat after moving, we asked for recommendations and perused Google looking for any spots that came highly regarded. After all, who wants to take their furry pal to a 2nd rate spot? After talking to some locals and seeing some reviews, it was clear that Village Veterinary was our spot. This was confirmed when we saw how many thank you cards, plaques, and other mementos they had hanging up from current and former "patients". Our cat is NOT a fan of the vet due to his blindness, so we were immediately impressed when the staff put is in a quiet room to wait as opposed to the general waiting room where you have dogs barking, cats hissing, and the general zoo-like nature of a veterinary waiting room. the appointments are usually running on time and they get you in and out. We are currently patients of Dr Jamie Hopper who is phenomenal! She has helped so much with educating us on the best care for our little guy. They have an adjacent surgery and emergency center so if you ever need help, they have the capabilities to handle it. I would not look anywhere else if you need animal care in Central New York.

I took my beloved Frankie to this vet the day before mothers day and she was determined to…read moreeuthanize him as soon.as we walked in. She claimed that he had cancer. She was euthanasiaing another at the same time. It seemed that she was trying to make money for her company. She was extremely unprofessional. The other girls in the office were very kind. I would never recommend this "hospital" to anyone. I am so sorry that we didn't take him to his original vet.

English; Is your cat feeling sick?? I recommend the Paris Hill Cat Hospital. The people are nice,…read morethe service is great, and my cat always smells good after she is there! it is an awesome place!!! Spanish; Es su gato sentimiento enfermo?? Yo recomenda el Paris Hill Cat Hospital. Las personas son amable, el servicio es magnifico y mi gato siempre olo bien despues El es alli. Lo es impresionate!!!!!!

Called to schedule my Persian cat for much needed grooming. Was told to expect call back. No call…read more Called again. told it would be months before a return call as they were short staffed. Really!!!

We recently brought in our boys Sammy & Henry (Burnese Mountain dogs) to be groomed. This was their…read morefirst visit as our groomer moved out of the area. We were there first thing in the morning and treated professionally, respectfully and politely. Our first visit there the place was very clean and smelled wonderful. These dogs are not easy to groom and their recommendations as well as procedures were explained so there wasn't any confusion. Approximately 4 hour grooming. When we arrived to pick them up, both boys looked handsome and smelled amazing. They were just laying in safe location watching other dogs get the pampering they just received. You can tell this team has a lot of love for these animals and our boys gained some new friends! We will be back! Thank you all so much, Ross & Janice Langevin

I took my Maine Coon in to have a couple mats on his belly shaved. When I came in to pick him up,…read morehe was completely freaked out and his mane was almost completely trimmed off (not requested). The worst part was a couple days later (when he finally came out of hiding) I discovered that his nipples were shaved off. No, that's not an exaggeration . I could not recommend taking a cat there for grooming.

I awakened to my Service Dog Azyah in distress, shaking her head, panting, running away from me,…read morewhich she never does, shaking nervously, ran to Liverpool Animal Health, they worked Azyah in on an emergency, was very thorough and I was a mess. But, with patience and their clients awaiting care, they took Azyah right in, and gave her & assured me that she was important as the others were. I highly recommend their services esp, when you don't expect to be awakened like so. Thank you to the staff, and Vet, who took the time to care. I'm thankful to you all. Capt Ann Holahan

I took my cat in for a nail trim. Staff are always friendly and I never have to wait long for my…read moreappointment. Definitely always has a strong smell like dog/animal but that's common for a vet. Even when they are booked for traditional appointments, they do offer drop offs meaning you drop off your pet in the morning and then the vet sees them between appointments and they give you a call when they are ready to be picked up. Very convenient if something needs to be checked out right away.