Would not recommend and give zero stars. My dog died due to their neglect when my dog was boarded.read more

I'd give zero stars if I could. I STRONGLY caution everyone to pay close attention to the negative…read morereviews. People don't waste their time to post negatively unless they have a reason for it. My experience left me believing they are more driven towards profit than they are about the pets and families. I had been looking for a boarding kennel and was referred to this one as awesome. Not!! The other end of that actually with only one other pkace beneath them right now (my next review). The weekend I called the kennel I was told of all the expectations which my dogs fit and I would have my vet fax over the details Monday. Before I could, the (young) "manager" called me to tell me that if my over ten year old dog wasn't a client of their clinic they wouldn't board her. You heard that right. I've spent over $1,000 to have my dogs vaccinated, with all fluid panels and tests so waterville could tell me that I'd have to switch to their clinic to board my dogs. WHO DOES THAT????? That is blatantly stealing business from other vets!! That is absurd and unacceptable to me. Cut throat nonsense right there. If you value ethics and business values, you should look elsewhere. Funny thing is, this over ten year old dog???? They had her brother listed on their records. I got both of them together and he passed away in 2020 from Lyme disease. When I got her a new playmate it was covid and waterville wouldn't allow me to add her so I went elsewhere. They are just bad to the bone I'm telling you all.

great service and the vets are awesome. Location is easy…read moreaccessible and clean location with plenty to offer. If you are in need of services give them a call we have been going there for years and Evan and Heather are great

I called to get set up with them and they made an appointment, a difficult thing since they don't…read moreanswer their phones, contingent on getting my dog's records. They asked me to email them which I did. I showed up for the apt and was told they never got my records so my dog couldn't be seen and they couldn't even find where an apt was ever made. I then drove a half hour each way to hand deliver them. I called in a few days to make an apt and was told they had lost his records. I drove in a second time with them. When I called in a couple days to make an apt I was told they are not accepting new clients. I can't comment on their care but I do feel I was given a hard time for nothing. Why didn't they tell me they are not accepting new clients the first time I called them? Of course, it took a few days of calling to get an answer and I was told they turn off their phones when it gets busy. I wasted my time delivering records for nothing. They never saw my pets but I knew this was not a good fit even if they had accepted me as a client.

They are a caring and clean facility my dogs always come back happy and taken care of.read more

We cannot be more pleased with the attentive service we received at Eagle Hill. Our little guy…read morespent the Easter holiday there and the staff were kind and understanding since it was the first time we used them to board our toy poodle. They made friends with Groot and he came back to us clean and happy. We will be using them again when we take our next trip.

This is by far the best veterinary care and experience I have ever had with my cats. I have been…read morewith him for over 8 years and would never even consider going to another vet. They are kind, compassionate, and very knowledgeable. They can schedule, and see your cat promptly. They truly are the best around. He also offers fair pricing for his services.

I brought my cat in for the first time to be neutered two days ago, and was very impressed with the…read morehomey and welcoming feel. The staff is so kind and caring and the resident cats and dog were so well behaved. The prices are the most reasonable in the area. I won't take my cat anywhere else

Recently my best friend Cloudy passed away. My cat was a…read moreprecious member of my family. Recently he got ill and in his old age it was time to send him to heaven I wanted to post this review to thank the staff especially Doctor Galdon for helping me take care of my lovely cat. I would recommend this location for anyone looking for a friendly place to visit for your pets. The staff got me in for an appointment quickly when I really needed it and they were even considerate of me because this location is far from my home. I appreciate it and will be going back when needed.

I found out yesterday that my cats culture came back and the Antibiotic prescribed wasn't going to…read morework. I had to purchase a different one!!! $75.00 later I hope this one works!!!! I am so done with VCA!

I have lived with my dog in six different states and I can confidently say that the VCA hospital is…read morethe worst clinic I have ever experienced. They sent my dog home on a Thursday with antibiotics for a failing liver. They said the antibiotics would maybe take up to a week to make her feel better, so we waited. They told me they would respond to my texts because they would be closed Fri-Sun. When I texted on Saturday to ask for help because my dog still wasn't eating, they didn't respond for 7.5 hours. And then they were rude in their responses. Sunday morning we took her to an emergency vet and the vet read the SAME exact blood test results that VCA ran and sat us down to tell us that our dog would have low quality of life moving forward and that every day would be a struggle. VCA should have said that and had a direct conversation with me. They could have spared me the two days of watching my dog suffer. When your dog is in their final days, you would hope that the people who are taking care of your dog are compassionate. I think it was 4pm on a Thursday and the vet just did not want to take the time to actually explain what was going on and guide us. Luckily the emergency vet in Syracuse took care of us and was great at her job.

It Was amazing I loved it I know my dog is getting the best care…read more No joking it's amazing

I took my beloved Frankie to this vet the day before mothers day and she was determined to…read moreeuthanize him as soon.as we walked in. She claimed that he had cancer. She was euthanasiaing another at the same time. It seemed that she was trying to make money for her company. She was extremely unprofessional. The other girls in the office were very kind. I would never recommend this "hospital" to anyone. I am so sorry that we didn't take him to his original vet.

My wife says the physical therapy is amazing. The dog has gotten great benefits from it.read more

Called to schedule my Persian cat for much needed grooming. Was told to expect call back. No call…read more Called again. told it would be months before a return call as they were short staffed. Really!!!

For a week little kitten was abandoned, and I was giving her food so she can survive. I woke up…read morethis morning and checked on kitten , and kitten was attacked by raccoon. So I took kitten to Paris to see if they can do some , but kitten was injured so bad they had to put her to sleep . So i asked if I can get any discount because I found kitten. They said no, and they charged me $147 . I take my cats over there for years, but I'm looking for another Vet .

We recently brought in our boys Sammy & Henry (Burnese Mountain dogs) to be groomed. This was their…read morefirst visit as our groomer moved out of the area. We were there first thing in the morning and treated professionally, respectfully and politely. Our first visit there the place was very clean and smelled wonderful. These dogs are not easy to groom and their recommendations as well as procedures were explained so there wasn't any confusion. Approximately 4 hour grooming. When we arrived to pick them up, both boys looked handsome and smelled amazing. They were just laying in safe location watching other dogs get the pampering they just received. You can tell this team has a lot of love for these animals and our boys gained some new friends! We will be back! Thank you all so much, Ross & Janice Langevin

I took my Maine Coon in to have a couple mats on his belly shaved. When I came in to pick him up,…read morehe was completely freaked out and his mane was almost completely trimmed off (not requested). The worst part was a couple days later (when he finally came out of hiding) I discovered that his nipples were shaved off. No, that's not an exaggeration . I could not recommend taking a cat there for grooming.

Absolutely not. The place is run down. The Vet was sub par at best. Been going there for years…read more It's now a money factory! I Had no clue how treat my cat after leaving. No clear explanation of anything! Changed to Mattydale Veterinary AMAZING! Big difference "1/2" the cost. Very professional, clearly explains the health and well being of my cat! My daughter did the same with her dog. LEFT Liverpool Animal Health Center "1/2" the price at her new Vet. More professional in every way!

Wonderful bedside manner, great communication. Glad I can trust them with my pet's care.read more