This office is extremely disorganized. I made an appointment for 0800 for FASTING blood work. The…read morereceptionist at the desk tried to explained that I should not have made an appointment? She finally admitted that the phlebotomist had not yet arrived to the office. After waiting 20 minutes, I left. Time to get a new primary care provider!

STAY AWAY: OVERBILLED, UNETHICAL, A SCAM, CALL CENTER NIGHTMARE…read more (Please notice how they do not respond to their one star reviews...) I went to this urgent care for a small rash on my hand. I was in and out in under 15 minutes. No labs, no procedures, no tests, and no complex decision-making. The doctor simply looked at my hand and prescribed a cream. Weeks later I received a bill coded as a Level 3 visit, which is meant for moderate cases requiring detailed history, a full exam, and more involved medical decision-making with labs or diagnostic testing done. My visit had none of this. According to coding guidelines, this was clearly a Level 2 visit: a straightforward problem with low complexity and a simple treatment plan. Billing it as a Level 3 is inaccurate and feels like an intentional overcharge. On top of that, I was charged for a mental health screening that never happened, a weekend fee that was never disclosed, and even a new patient fee at an urgent care, which makes no sense. When I called billing, I was told an investigation would be opened. I followed up multiple times, only to be sent to collections instead. When I called again, I was told no investigation had ever been filed yet somehow the doctor had already "declined" my dispute. After I pointed out how impossible that was, the rep suddenly "found" my complaint in the system. The entire phone call was frustrating and unprofessional. The rep spent 20 minutes repeating my complaint back to me in circles and refused to transfer me to a supervisor until I said I was prepared to file a complaint with my state insurance commissioner and consider legal action. Only then did "the only supervisor" suddenly become available to call me back. When I asked for the supervisor's name, she said there were "many, many supervisors" and couldn't give me one. I pointed out the contradiction.... first there was only one, now there are many.... and she cut me off with a dismissive "have a good day." Before hanging up, I asked again for her name. After a long pause and more hesitation, she finally told me it was "Princess." Princess. THIS IS A JOKE. This urgent care and their outsourced billing department are not just making mistakes, they are taking advantage of patients. I know my visit did not meet Level 3 criteria, and being billed this way plus for services I never received is completely unacceptable. I am at a lost of what to do so the least I can do for right now is to warn others to PLEASE never go here.

My appointment for a Covid Vaccine was for 3:50pm, at 5:00pm I still was not seen. The staff member…read morecould only see 2 people an hour--but they scheduled 6 people per hour. I finally left without a vaccine. This was the second time I have had problem. The first was for a Covid Test that was scheduled for 12 noon but wasn't taken till 2pm. The person said they had to got to lunch, which is great, but don't schedule anyone if that is the case. Horrible system, and no a waste of time. NEVER GOING BACK

If you can't get in to see your doctor, or have no health insurance like a growing number of…read moreAmericans these days, then CVS's Minute Clinic is a good option. I perused their website to find out how much a visit here would set me back. It states $79-$89 for an exam. I was charged the former. There are no doctors on staff, only Nurse Practitioners, and maybe a PA at some locations. Stephanie, the CRNP I saw was great. She didn't rush through with me. She asked a lot of questions about my symptoms, and explained things well. Turns out I wasn't dying...but had an upper respiratory tract infection. She explained why my usual Z-pack wouldn't work, and suggested I buy Mucinex D (the type kept behind the pharmacy counter and away from drug dealers). Four days later, my cough is gone, but I now have a sinus infection. Maybe the Z-pack wouldn't have been a bad idea...certainly cheaper than the Mucinex. The only drawback is that you may have to wait to see someone. The website said they take a mandatory break from 2-3 on weekdays, but there was a sticky note on the sign-in computer (at 1pm when I arrived) saying that after the next person that was on the list they'd be on break until 3:30. Oh well, I put my name on the list, left, and came back around 3:00. I didn't have to wait until 3:30, as Stephanie took me about 15 minutes earlier, and at that time there was no one else waiting. So, I guess it is a crap shoot as to whether or not you'll have to wait. And if you're feeling crappy and can't get an appointment with your doctor, this beats going to the Emergency Room.

Minute clinic....hmmm perhaps "NextDayClinic" is a better name. I made an appointment online early…read morethis morning for 10am. When I arrived ten minutes before I was surprised I didn't get a check-in notification. I checked my email and saw that the earliest appointment was tomorrow! Strangely the place was empty except for the happily chatting people in one of the treatment rooms. One more gold star in the healthcare system.

What a joke. There is no way to talk to real human being: "Phone" is automated, "Text" just gives…read moreyou question marks, "Chat" is automated. Absolutely frigin' useless. No matter how many times I "activate" MyChart, it keeps asking me to again & again; over, and over, and over. If I do login, it says my "username is already in use"....Yes indeed, morons....I'm actually using my own user name. What a concept.

Staff have generally been good, it's been easy to get appointments for even small issues. I've had…read moresome issues with a few doctors but it's mostly been fine. PROS * Service from nurses and staff was good * Admin around billing and appointments were easier to handle than other healthcare, part of why I keep trying AllCare vs. other offices. CONS * Frustrated that my request for referrals went to a less visible part of a their website. It wasn't a message, it was under My Health - Health Reminders at the bottom of the page. So frustrated.

FALSE ADVERTISING, REAL ATTITUDE -- STAY AWAY! Urgent Care Without the Urgent -- or the Care…read more AllCare Primary & Immediate Care on Old Georgetown Road in Bethesda proudly advertises "Immediate Care" and "Walk-ins Welcome" in big white letters on a red background. It's even in their NAME! That's a bold claim--and a completely false one. I went there because I was genuinely sick and needed to be seen--exactly why urgent care clinics exist. I sat there for nearly an hour filling out forms and handing over samples, only to be told at the very end that I should "come back at 5:30," more than 3 hours from the time I walked-in. If I could wait two more hours, I wouldn't have gone to a place advertising urgent care. What made it worse was that the waiting room never had more than two people in it, yet I was told they were somehow "fully booked." Then, magically, there was a "glitch" with my insurance--something that has never happened to me anywhere else. I calmly asked one simple question: how long until I can be seen? Instead of an answer, a little man with a full-blown Napoleon complex marched out and immediately escalated things--talking down to me from below, and acting like authority mattered more than actually helping a sick person. It felt less like healthcare and more like a power trip run by a healthcare tyrant. The end result: they simply refused to see me at all. This place is chaotic, misleading, and deeply unprofessional. I can't speak to the medical care, because I never received any--but if the doctors are anything like the front office, that's all the more reason to stay away. If you're sick and actually need timely care, go somewhere that means it when it says "immediate." If you need an urgent care in Bethesda, try MedSTAR Health Urgent Care, 4507 Stanford St, Chevy Chase. You will notice the stark difference in professionalism from the moment you walk in the door.

I've been a patient with PrimeDoc for 3 months and I can say that the service from start to finish…read morehas always been pleasant. I can't speak on any other PrimeDoc location, but this one is a winner in my book. The office is spacious, bright, and quiet (for the most part). Dr. Jasmin is great! Not only is she personable, she took the time to listen to my concerns and go through the annual exam questionnaire. I found Dr. Jasmin on ZocDoc while searching for a new PCP, and at first I was wary about her open availability until I realized she was part of an urgent care practice. This makes it easy to make last minute appointments with her without having to pay an urgent care co-pay or jump through hoops. Follow ups have been quick, even through their portal.

Never got to see the doc. Told to rebook because the 15 minute appointment I had "chosen" did not…read morefit their criteria of a first appointment. I voted with my feet. I will never go back. Chris Landau

This business was very expensive. I made the mistake of not locking in the price (with email or…read moretext confirmation) before they came to my home. I was told it would be $100 per person for a total of $200 for treating long, thick hair for lice/nits. Instead on the spot it was charged $250 per person for a total of $500. I tried to dispute it, but I was told the price I was charged was the correct price. The fee to come to my home ($125) was also a little higher than quoted ($100) on the phone. They knew the distance to my home. On the other hand Adrian and her team were very nice and professional. They did a very good job and were knowledgeable. I do recommend the business, but make sure you lock in the price with email or text confirmation before they come to your home so that it is not changed.

Adrienne is THE expert when it comes to lice. Our school has had multiple outbreaks and when we had…read moreour first encounter with lice, Adrienne came recommended by a friend. She was easy to communicate with via text and came over that same day. She schooled us on lice FAQs and we are now well equipped to handle another lice issue in the future. She is the best, don' hesitate to call her.

Dr. Nigussie is extremely professional,he takes time to listen and time to explain. My first rate…read moreprofessional experience, Completely satisfied with Dr. Nigussie and his support staffs. Tamiru Inika

I called for an appointment for a lab test and was given an appointment for 10:30 that morning. I…read moreshowed up on time, there was hardly anyone in the waiting room but still I waited until 11am to be taken back to a room. The nurse took my vitals and then told me to give a urine sample; I had to tell her that this was not a urine test. Then at 11:15, 45 minutes after my appointment and 2 hours after I called to make the appointment, they told me all their test kits that I needed were expired and that I should go to the other Medics USA. They claimed they would call that location to let them know I was coming, but as far as I could tell that did no good, as I still waited over 90 minutes at the second location (where service was even worse, will write a separate review).

I really cannot stand this doctors office but the only reason I've continued to come back is…read morebecause it's right down the street from my house and I haven't yet found a new primary. I can count on every time I come in getting seen at least 45 minutes after my appointment time despite the place never appearing busy. The male nurse does not know how to take blood properly and not only hit a nerve causing my whole arm to become sore (which never happens if taken properly), but I became extremely sick and light headed because of that and because it was so hot in the office. After I was left with a huge bruise on my arm. The male doctor (I'm bad with names) is one of those doctors that start by naming all the most serious conditions that could possibly be related to your issue first to freak you out and then ends with "or it could be a lab error or fluke". Says you need to come back so he can run a full battery of tests, but then when you do he claims the issue is actually not remotely related to what he originally freaked you out about in the first place. In my case it went from you could possibly have Hepititus C to "Oh it's because you're drinking too much vegan protein powder", but let's take more blood to confirm. All in all I wouldn't recommend this place unless you are in dire need or have no other options.

Even though it says walk-ins, I walked in and there was no availability for me. If they don't have…read morethe ability to help people with urgent needs, they shouldn't build themselves as a walk-in facility for urgent care.

Dr Adman's is a great physician! Attention to patient needs…read more Stacy is amazing. Her professionalism is exceptional!

I don't know about other reviews but I just went in for a blood pressure screening for insurance…read morepurposes .. checked in got in fast .. nurse I'm guessin funny professional and nice .. worked fast and efficient .. finished up with the NP next door .. literally .. she was great .. got me outta there in a minute .. so reasonable I passed on insurance .. highly recommend

Online appointments were easy and convenient. It's a lot easier than trying to make an appointment…read morewith my doctor's office. I came in for a non-Covid vaccination. Check-in was a bit long. You check-in at the kiosk but there are many pages to enter information. I'm hoping since this was the first time that I used a Minute Clinic, I would not have to enter my information again when I return for another visit. Please note that the online appointments do not ask what vaccine you are getting unless you are getting a Covid-19 vaccine. I called the day before my appointment to verify that the vaccine that I wanted was actually available. The pharmacist was very helpful (though it was a rather long wait on the phone for someone to answer). You should also note that CVS and Minute Clinic are two different entities. The pharmacist wanted me to make sure that my insurance covers either CVS and/or Minute Clinic. It's been a while since I visited this particular CVS on Rockville Pike but it has changed. The back of the store has both the pharmacy and now an optical center. I was very impressed with the openness of the area. The store just looked bright with lots of good lighting.