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    Closets by Design - Austin

    4.4 (114 reviews)
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    Updated over 3 months ago

    Services - Closets by Design - Austin

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    Custom Built-In by Closets by Design.
    Glenn R.

    We hired Closets by Design at the beginning of renovating our home last year. They were going to do a few things, the main one being a built-in unit in our living room for our TV and other entertainment equipment. We worked with a marvelous designer, Frances Hill of Hill House Interiors & Design. She picked Closets by Design and came over with Mary Cipriano our representative from the company for the first meeting. From the first it was obvious how sharp and knowledgeable Mary was. She got us marvelous drawings of the projects, exact pricing and some payment options as well (they have interest free financing if you qualify). As in most renovation projects, ours took longer and cost more than we originally planned. We had to push back Closets by Design's portion a few times as it was one of the last things we did. We made a few changes in the middle of the project too and it was never a problem. When the project was finally completed there were a few small issues. The team talked with us patiently. By then, at the end of the whole renovation, I was a little cranky, but they were great and put up with me. Everything was fixed perfectly and we're totally thrilled with the renovation and the part done by Closets by Design and Mary Cipriano. Highly recommended!

    Nicole S.

    I absolutely love my shelves!!! A huge shout out to the designer Lynn!! She designed exactly what i wanted. The installers were just as great. We are very happy customers. Can't wait to fill up my wine racks!

    Alan F.

    For amount of money spent the quality was shotty in areas. The cabinets were left full of wood debris, the drill job during install looks like a child installed it. It's gonna snag all over my wife's clothes. One of the drawers isn't even lined up. Maybe expected for buying a dresser at Target, but not for thousands of dollars. Courtney the sales member we worked with was amazing.

    Closet After
    Jodi L.

    Our builder did not give us a quality closet. They used picture hanging nails to affix the closet rods. We had half the closet fall within 2 years of building and the rest of the closet was on the way down. We decided we needed to bite the bullet and pay to have our closet redone. Closets by Design came to our home and designed a new space for us. I was totally skeptical and worried that we would not have enough room or that I was going to hate it. I was 100% wrong. We have more room now than we did before and Closets by Design actually created a closet where even the corners of the closet are accessible and functional. I LOVE my new closet. If you are considering a new closet I highly recommend going with Closets by Design. They are professional and fast. Our new closet was installed in less than 4 hours.

    Where do I start? 1. It took over 2 months to get it installed. 2. The person who was my point of contact quit and I then had to use the main number to talk to anyone. 3. The installation was messy - they left a mess. I had to vacuum things up and am still dealing with dust. 4. When they showed up to do the installation, they were confused about which drawing went with which closet. 5. The cherry on top - they damaged the outside of a door frame next to the closet. When I asked them to fix it, they told me "we will pay for it, but you have to figure out who to do it because thats not something we do." So, sure. Ill use my time to track down someone to fix something you did. Unprofessional. Not a great experience. Would not choose to work with them again.

    Wine Rack Built-in
    Eric B.

    Update: A couple weeks after installing wine racks, closet, and a huge TV built-in we had a drawer blow out its floor...it looks like all the staples were in too far from the shop that attached the floor to the drawer prior to giving to the installers. Once contacted, every drawer wss replaced promptly--no charge--something I did not expect. Our installers, same for everything, were professional and outstanding. Thank you Ivan and Ihor!

    My experience with Closets by Design, from start to finish, was incredible. Casey was wonderful to work with, she helped me come up with the perfect design for my space - even suggested painting my closet for a pop of color behind the white, which turned out absolutely beautifull! Cannot say enough positive things about the install team, they showed up on time and were so professional. Result is a beautiful, functional closet.

    The army vet who installed our cabinets with Juan.
    Damian C.

    We've actually used closets by design twice now. The first time was to redo our master walk-in closet. Sorry, no pictures but trust me, it's amazing!! So we decided to call in there organizational expertise to make our laundry room more functional and tidy. And I really should made this post sooner when I remembered my installers names. I like to give credit where credit is do. The first guy I believe his name was Juan. A diminutive gentleman but highly professional. The second gentleman was so awesome, I'll forgive the fact that he was army and not navy. Seriously though, I am truly thankful for his service and as a fellow veteran I am happy to see another brother in arms doing well post military. These guys did an outstanding job in such a small, confined space. Respectful of the home, cleaned up their debris and was in and out before I knew. I don't have anymore closets but if we did, we'd call them

    Finished closet!

    Great value in San Antonio! I was nervous about the cost until I saw the finished product. There is no comparison to any DIY units I've seen because the craftsmanship & solid material is top notch!

    Master closet before

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    6 years ago

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    2 years ago

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    We hope you are enjoying your new home office, Mike.

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    4 years ago

    Did an outstanding job but lack follow up. Request other items and they took information and never called after payment was received

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    4 years ago

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    6 years ago

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    3 years ago

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    5 years ago

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    3 years ago

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    7 years ago

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    5 years ago

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    7 years ago

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    Hi Andriele! We are so happy to hear you are enjoying your new space!

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    3 years ago

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    5 years ago

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    6 years ago

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    6 years ago

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    4 years ago

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    5 years ago

    Great experience for us . We love the finished closets. Communication was excellent and the employees were professional too.

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    8 years ago

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    5 years ago

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    7 years ago

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    4 years ago

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    4 years ago

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    3 years ago

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    We're happy to know that you had a wonderful experience with us!

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    9 years ago

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    4 years ago

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    Page 2 of 3

    Ask the Community - Closets by Design - Austin

    Review Highlights - Closets by Design - Austin

    I decided to tweak my design a little and Mary was quick to reply and did change orders in the spot.

    Mentioned in 8 reviews

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