I went Cloud 9 to get a massage because I was having muscle spasms in my back. Jessica really worked out a lot of kinks in my back. I left feeling waaaayyy better than when I arrived. I will definitely be a repeat customer. read more

One of the best places I've ever been for massages. Full body and also foot massage are both fantastic. I've seen Mark, Barry, Jessica and Wendy before- all of them are fantastic. It is one of the few places I have gone where they will take the time to work all the knots out. read more

Excellent massages. Wendy is an excellent masseuse and very skilled at working the knots out of sore muscles. Best 2 hours of my weekend.

My friend and I scheduled Saturday hour foot massages here and it was excellent!!! When you arrive (a few mins early) you will fill out a little questionnaire. You are then introduced to your masseuse who leads you back to a dimly lit room with beds. They place a warm pad under your mid-lower back and while your feet are soaking in warm/hot water they start massaging your head, face (I opted not to have my face rubbed), to your shoulders, arms, hands, then to your feet and legs. Just when you think you are done, you are prompted to flip and they deep massage your back, neck and shoulders. I left feeling amazing! Treat yourself to this...you deserve it! read more

Sadly, I got what I paid for - a Groupon purchase. Majorly disappointing! - even for $49 (+tip). Holy cow - the parking. It's behind the building and I was incensed to see a couple of the therapists parking in the limited spaces. Second, the masseuse. Based on previous favorable reviews, she may have been off that day. I'm a girl who prefers deep tissue ad hot stone massage: she was downright rough and left a stone on my back too long (ouch!). Her transition between body parts was nonexistent, and I felt she rushed through each area. Not once did she ask whether the pressure was right, and she paid little attention to my suggestions for more pressure or less. Third: a small thing but representative of the experience, there were no towels in the bathroom. I've been getting semi-regular massage for 30 years, and I would not return to this establishment. read more

My favorite place to come for massage. Great Location!! It's easy to get an appointment - great hours 10am - 10pm Mon - Fri - great pricing. Relaxing Environment....... I see Kevin and he is excellent. I read a complaint about their being a paper towel on the face cradle -- I love having a paper towel as it keeps your face from getting creases from the pillow case. Plus it does keep your makeup from straining their pillow cases. I see them change their sheets - and the place is very clean. read more

I absolutely love Cloud 9 so much! I have been here a couple times before and every time I am here I am overwhelmingly impressed. The quality of the massage and the kindness of the employees is outstanding and enjoyable. I am left feeling refreshed and relaxed. read more

I thought when you go to get a massage you are suppose to walk out relaxed. Well I most definitely didn't feel any differently than when I walked in before my appointment. I feel like the lady was not properly trained to do massage because during my foot massage she was massaging my inside ankle bone! I was like mam that's extremely uncomfortable. The body massage wasn't even worth my time. My two year old could've done better. read more

Love Cloud9! Everyone is wearing a mask and keeping it super clean, even felt that they were pre-Covid. My entire family has been coming here for a couple of years. Always a good experience! read more

I've been going to this place regularly for about a year and today was my last day i'd ever step into this place or recommend anybody to this place. My massage therapist, William, was rude and unprofessional. His personality is usually very nonchalant but i didn't care much because this is not a fancy place, so i don't expect much out of $40-45/hr body massage place, as long as job gets done. William is known for firm pressure and today he was literally just rubbing massage oil onto my back with zero pressure. So i asked him, politely, if he could apply firmer pressure. He didn't respond and just sighed. No change in pressure. So i asked him once more and he almost yelled at me, in a very frustrated tone, "not today!, no more!" (he doesn't speak fluent English). I was completely caught off guard but thought maybe he had a long day and was tired (my appt was at 6pm); so i asked him, "oh, are you tired?" because i would've understood. Instead, he ignored me and sighed again. WTF?!?!?!?! So i stopped him. And guess what happened. He KICKED HIS CHAIR Into the bed (i was still lying down) and STORMED OUT. No cleaning up the oil from my back, nothing. When i walked out to the reception area and told Angela about this , she said William didn't have a busy day and she wasn't sure what his issue was and would talk to him. You guys lost a loyal customer today because of an unacceptably rude and unprofessional employee - William. A massage therapist who kicks the chair into the client's bed because he was asked to apply pressure, and storms off the room leaving everything in mess? Wow, no matter how cheap you charge, you don't treat a customer like that! read more

My husband and I both have had Amy and Ida and they're both amazing! Respectful, professional and the massage is amazing. We only book Amy & Ida and highly recommend both of them! read more

This place is nice, it's not the best massage but it's ok, I felt that they just want to finish and so you go

I agree with kathyn's review. I DID NOT like Wendy at all! She is so rude in her attitude and manners(wait, she doesn't have any manners). I booked a late night massage, only thing they had available was 9:30pm.. for a 30min body massage. That's fine. We arrive early, they were not ready.. took us in at about 9:35 or later, if forgot the exact time but we were not late, they were and I had the bad attitude Wendy who hurt me and gets impatient and annoyed when I tell her. Clearly does not want to do her job! She misses all the knots and puts pressure on sensitive large veins like on the inner lower back side of my legs close to my knee. That's painful! And she gets annoyed when I tell her? I shouldn't even have to tell a professional how and where to massage. We filled out a body chart. I don't even think she looked at it. Completely skips out on my scalp massage. The massage started late and ended right on time at 10pm. While my boyfriend's masseuse made sure he got the full 30mins we paid for 10:05pm. I'm guessing Wendy is just the worst masseuse there. My time with her did not leave me more relaxed afterwards, more like angry and feel ripped off afterwards like as if I paid someone to give me bad attitude for 25mins. I didn't get a massage, I got bad attitude. Other times, when not with Wendy... first time was great, that's why we decided to buy the package but now while using my package(my third time there), I got a foot massage I noticed even at 47mins into my massage, my masseuse did not go to my back til I told her to. I remembered the back portion was suppose to be 20mins in a foot massage! So what happened there?? And I had to ASK HER to remind her to move to my back? read more

Great massage I made my appointment and within the first visit it was great I enjoyed myself and was very relaxed Annie hands are magical and for the $25 it was way worth it I love this place it's in expensive and relaxing I'll def be going back read more

I've given this place several tries. First time the guy massaging my feet and head specifically smelled like heavy smoke. Second time--i had a lady do a foot massage and she was decent. I opted then (because their prices are fairly reasonable) to try the body massage. I went to a lady (I rather not disclose the name) and got a body massage first time she did GREAT! So, I went back last week and here's what happened. -She started talking to me during my massage about "rich" people and how they think their different than others -She sneezed not once but three times, and did not wash her hands before she touched my body again (it took all patience in quite frankly respect for me not to tell her) -She was up and down on the pressure, every few minutes was different pressure. -There was not consistency aren't body massages suppose to work target areas one at a time versus skipping back and forth? Post massage the receptionist asked "how was your massage?" I told her I'd call in a few minutes and tell her in detail how it was so that I am not offending the lady in person. Five days later and I have yet to here back from the manager. This is not a REAL massage place, in fact I do not think they have to be certified --they are certainly not hygienic . While I respect that not all masseuse there may be this way, you have lost a customer. read more

It's a nice place and service~~but we booked 90 mins, arrived 20 mins before the appointment time, but they only gave us 80 mins service.

Came in because of a GroupOn and am so glad I did! The foot massage alone was worth it, and I was surprised by some of the tension there but it was all worked out. Afterwards I went to a private room for a body massage and Peter did an amazing job finding and working through the knots in my back as well as finding the pressure point. I left so much more relaxed and felt so much better. Will definitely be coming back! read more

Went in for my 3rd hour-long foot reflexology massage with Rita yesterday. Her detailed care and attention is just what I needed to start of my self-care routine for 2021, and to get ready for the work-week ahead. Can't wait for the next one! read more

I haven't had many massages but I really enjoyed this one. The facility was really clean. The first room I'm guessing is the foot massage part. You're in it with other people, fully clothed and just lay on your back. It was nice. The next room is where you are moved for the full body. It was so nice, Jenny does a great job. The hot stones were a nice surprise and felt great since i was feeling a little under the weather. Will be coming back. read more

Again, I left feeling euphoric from the relief of pain and stiffness...Cloud 9 couldn't be more aptly named. Wonderful place.

Wonderful massage at very reasonable prices. Came here with family and we all had a good experience. They put you in a group room but it's very quiet and personable. read more

The set-up here is great! The receptionist greets you by your name and asks if you have any spots that you want the masseuses to focus on. I always make my appointments on line and no matter how early I arrive for my appointment; I wait no more than 2 or 3 minutes for Rebecca my masseuse. After the first visit Rebecca knows exactly the type of massage I prefer and does an incredible job each time I visit. Everything here is...FIRST CLASS WITH GREAT PRICES AND GREAT SERVICE! read more

I work in the Texas Medical Center and a co-worker recommended this spa. I had the 'foot massage' but it is SO MUCH MORE!!! It was like a body massage. You are in a room with other people (fully clothed), but I was only expecting a foot massage. Best experience EVER and a price that cannot be beat! I HIGHLY recommend! read more

This is a great neighborhood gem. The location is convenient and it's like stepping into an oasis. Everyone is very professional and I have always enjoyed my massages. Highly recommended! read more

Call before coming, and leave a message if you have to. They usually call back within 15 minutes. Service is good, and the staff is generally accommodating. The facility is clean and comfortable, and the staff is attentive and responsive. Check ahead for weekday specials! read more

Check in was easy. Wasn't sure what to expect when I walked into the open room where they do the foot massages. What a pleasant surprise. William handled my appointment and has turned me into a soon to be regular client. The price for services are very reasonable too. Can't wait to cone back. read more

I'd like to preface this by saying I'm a massage noob. I went here for a full body massage. It went well for the most part but there were certain spots that the masseuse used too much pressure on that hurt immensely. When I told her it hurt, she just said it's because I'm lacking circulation in those areas and kept on going with the same pressure. It's been a few days since I went and I'm still sensitive in those areas. I probably won't come back or if I do, I'll request another masseuse. Also, not sure if this was on purpose, but it was pretty warm in the room as well. I was already starting to sweat before the massage even started. read more

So, the massages are good. I made an appointment for a body massage. I had a gift card. When I went to pay, the front desk stated that the gift card only pays for foot massages not full body. It's not about the money. It is about the principle. It should NOT be their choice how I can use a gift card. It should be the consumer's choice. The same dollars are used for foot or body massage gift cards. I think it is offensive for a company to dictate how the consumer's gift card should be used. I was sharing this same story with several of my friends and they mentioned the same experience. To that end, they have elected to go elsewhere because they too were offended. Even though I have two gift cards to use, I will no longer go to Cloud 9. If they ever change their policy (and they should), then I will go back. read more

I love this place. Perfect location, excellent parking. I appreciate the reasonable rates that make good massage affordable for all. I've tried five different therapists and had good results from all of them. Please remember to tip generously; they keep their prices low for great massages, work so hard and they deserve it. By far the best massage you can get in Houston. read more

William was exceptional. Always checked in with me fave me my full time and rythym and pressure was delightful. I will be back. The spa is a true spa too with massage enclosed rooms not partitions or curtains. read more

I recommend this spa. It's so neat and therapist are really good. Get the Hot stone to wrap up your relaxing massage.

They have very good service. Ambience is very relaxing. Would highly recommend them for a massage without hesitation.

Foot massage was 25$ for first clients. I was kind of surprised that the people who did our massage were Chinese. Hahaha. The foot massage was great, my boyfriend even fell asleep! I ended up speaking Chinese to them and they were pretty surprised too. The ambience was chill, nice music going in the background. read more

I had the best massage of my life!! Helen is the BEST! Highly recommend! The atmosphere is great, the music wasn't too loud, and they were very professional but caring. Everyone was so friendly and I have never felt better. Will be back for sure. read more

I love this massage place! Great place - great price. The place is very clean and everybody is very nice

It was more like a boxing match. The lady was rough and even left bruising on me. Asked her to ease up and told her where she was hurting me and she just said it would feel better tomorrow and she knew it was a sore spot. The foot massage was a lot better, but I won't be returning to this spot. read more

Best massage therapy facility I've been to for the cost. Much better than massage envy. Price is affordable, great ambience, even though you're paying for a foot massage you get a face, back, arms and shoulder massage too. I was a little thrown off by being a room with a bunch of strangers but you get used to it because your face is covered and everyone is fully clothed. Music is great, aromatherapy is great, and therapists give strong massages which I like. I highly recommend this place. Parking is a little tricky because it's behind the building read more

Amazing service and massage, I've been here a few times and it always makes me feel like I'm floating right afterwards. I've usually gotten the 30 minute foot massage, but it includes some work on the neck and shoulders, which is great. Definitely coming back! read more

INCREDIBLE. Jack was amazing. I wish I could put more than 5 stars... I chose the Combination Massage, 40 minute foot massage and THEN 40 minute body massage for $55. Wow.. just wow. HIGHLY recommend this place. read more

I have gone to a lot of massage places, and wasn't sure what to expect at a foot spa. It was a little different in the foot spa area, but I was able to relax. You are in a dim room with others, music playing softly, and waterfall (never saw it but heard it). She gently covered my eyes, and put a warm heating pad under my lower back to be more comfortable - your back is a little arched. She placed my feet in a warm foot spa. She then massaged my head, my shoulders (with warm oil), and my arms (with warm oil). Then dried my feet, put a little stool under my feet and began the most awesome foot massage ever! The foot spa massage was wonderful. I also had a stone body massage. First stone massage --- I will be back! It was awesome!! You take your clothes off (kept panties on), get under a warm blanket. She massaged my body over the blanket, sounds weird, but it was nice. It helped relax me. My back is very tense, and soar on the right side. I did tell her this, so she worked out the knots gently but aggressively. It was just right! The hot stones were wonderful. She placed the stones on my back while she massaged my body, then rubbed my back with the stones. I was so relaxed when it was over. The location is busy - PARK IN THE BACK! Ask for Annie - she is great! VERY affordable, ask for combo special, and add $10 for stones. So worth it! read more