Paid 200$ for a detail. Told it would take an hour and a half. Dropped the car up at 5. Came back…read moreat 6:40 to find my truck locked up in their garage. Don't have a way to get to work in the morning or any way to get into my apartment till my wife gets off at 9pm

Absolutely HORRIBLE service. Most unprofessional business I've run across in years! In July 2024, I…read moretook my father's Subaru down to Diamond from Sautee, GA (45 miles away) and got a wash and detail. I emptied the contents of the car so that the cleaners could clean everything. Before getting out of the car, I pointed out two stains (one on the ceiling above the driver side door and one on the ceiling in the rear seat) and asked they be cleaned. When I got the car back to go home, I didn't notice until I got home that the stains were not touched and the glove box was DIRTY...crumbs etc. They are so busy they miss details. I drove my dad's other car down to wash and detail it and was told they closed for the day. No notice on their FB page of the closing. Oh well. I drove back up to Sautee and waited for another time. Today was the next time I could go down (a few months later...now Feb 2025). I called Diamond to make sure they were open and when they were open. I was told at 9:30 that they were opening about 10:30 or 11 due to the cold weather. I drove down and got there a little after 10:30. I was told they weren't opening the wash/detail until noon. I explained to the woman at the counter that I called after 9 and was told 10:30 or 11. She replied the weather was to blame. I said it was sunny outside and the person told me 10:30 or 11 am. The young woman said the workers weren't coming in till later. Oh....so the workers come in when they want and I guess leave when they feel like it. The young woman got snotty and said "Honey, come back later." I'm not her honey and her rudeness is a fine example of why young people need training to work with the public. I will never return to Diamond again.

My vehicle is consistently well-maintained. The staff is highly professional and welcoming.read more

This place has terrible reviews. Owner is an unprofessional thug. Tried to pull a scam on me after…read moreI let them detail 3 of my vehicles. Quoted me a price then when done said it was a lot more than we had agreed upon. Then owner bowed up and wanted to fight. Lol. Don't take my word for their reputation. Read their reviews.

The customer service at this place is spectacular and the car is left very clean for a very good…read moreprice and the best thing is that they work very quickly.

I paid for a hand wash detail with no brushes. The employees scratched the hood of my car and both…read moretail light housing on the rear. It was getting dark when I picked the car up, when I got home, 2 miles away, I looked over my car in the garage and saw the scratches. It's over 3k in damages. The next morning, I took my car back and showed it to the man running the outside. He said he saw no scratches, said it was just dirty and I was lying. How could it be dirty, supposedly, they just cleaned it the evening before. We both looked the car over before I left it to be cleaned. He refused to admit they scratched my car and walked away. Also, when I picked the car up, it was still dripping wet all over and he said, no it's fine. Now I have to either take them to small claims or eat it and pay for the repairs myself. Do not trust this business!!

Love this spot for a quick car wash and self vacuum! Uncle Charlie's stands out because for one,…read morethey typically have an attendant outside to help with new customers as you pull up to choose and pay for your car wash which I really appreciate. They offer 2 different lanes which is also nice, and I love the variety of options depending on your price point. I usually go with the mid-grade wax and shine option for around $22 and it always does the job nicely! Definitely key to pull out slowly for that extra shine as you are making your way out of the actual car wash. They have plenty of vacuum stations and also provide complimentary glass cleaner, multi-purpose cleaner as well as microfiber cloths for extra cleaning if needed/desired. They really have everything you need! I never feel rushed at the self cleaning stations and their products work wonderfully. They do offer a monthly membership option and I may need to look into that with my husky and now toddler constantly in the back of my SUV making quite a mess. Thank you Uncle Charlie's for helping to keep my new ride clean!

This is a new carwash. Their facility is clean and prices compatible to other washes in the area…read more The thing with all of these carwashes and Charlie's is no different, is the push for an upgrade or a monthly plan. I get that some people find value in having their car washed frequently, but that's not my case. I would prefer to dive up to the kiosk, select my wash, then drive on without the need to listen to a sales pitch on why I should get a monthly car wash plan. The people and facility are great, but cut back on the hard sell, please.

Excellent service and Great car wash. It's the first Time I've gone but will definitely go backread more

I was pleasantly surprised by the thoroughness of the job they did. I had a lot of dog hair. I…read morewill use them again.

Changing my review based on customer service today. I have…read morea monthly membership and have for years at this point. When I pulled up today, I have my driver's windows down so that can exchange for a clean towel. Something I do frequently. The guy on the right side continues to spray my car. No biggie, maybe he can't see me. I tell the guy on my left that I need a new towel and to ask the guy on the right to stop spraying because he's going to get me wet. He tells me to pull up. I repeat myself, still waving my dirty towel that needs to be exchanged. Ask again for him to stop spraying until he's exchanged my towel and I can let my window up. He then states "if you pull up, you won't get wet". NO SIR. My window is down and common sense will tell you that I'll still get wet. Mind you, my arm that's out the window has been getting wet. He grabs my towel with a nasty attitude and slams it in the container and gives a new one. Listen, if you've had a bad day, don't take it out on your customers. I genuinely don't appreciate the rudeness nor the disrespect. It's also to be noted that he never acknowledged what I was saying by asking the other guy to stop spraying. Do better.

When they are there, it's decent. Most days I drive up 2 hours after they are supposed to be open…read moreand the cars in front of me are turning around because the car wash is shut.

Who knew getting your car clean could actually be ...FUN!! From the zippy auto car wash (where…read morethey first hand-clean the front grill and bumper) to the self-service high-speed vacumn, free towels et al (interior cleaner, window cleaner and that pretty awesome citrus air freshener) ... we've been members about as long as it's taken the super friendly and helpful co-owner to grow that impressive beard!

Awesome car wash. It's smells and gets the job done. Price isn't bad. I def recommend the monthly…read moreunlimited plans.