Club Monaco has moved. But not far. They are across the street from the old location, literally, just cross the street and you are there! They've been here for 8 months according to the sales representative. It was time for me to check them out. It is a much smaller store but there is still a lot of merchandise in this space. The store is clean and well organized with men's clothing on one side and women's on the other. They were having a sale in the front and there were 40% off racks in the back of the store. I didn't really see anything that caught my eye. Club Monaco has always bit a little too conservative and minimalist for me. Not a lot of patterns or colors. Although I do think that is the attraction for a lot of their clientele. I have found some good high quality basics here over the years. The sales representative was wonderful. Such a rare find these days. What a gem! She greeted me when I walked in and made small talk and told me she was there for me if I needed help. Such lovely customer service! I was just browsing to check out the new store but I really appreciated her! Five stars for her! The music playing in the background was techno-type music which I don't like when shopping because it is too fast paced and for me, retail is therapy. It does not provide a relaxing ambiance which is what I want when shopping. The volume was fine but the tempo was not for me. I do enjoy music while shopping but something slow or medium paced. This is a trend I have been seeing in other stores and restaurants and I do not like it for these venues. Metered parking on the streets and parking lots nearby. read more

Club Monaco Beverly Drive - Women's Clothing Near Me - Beverly Hills, California

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Visited Club Monaco in Beverly Hills and had a very nice experience. We were greeted when we came in, which is always appreciated. I walked around with my wife and talked through different clothing options. The clothes themselves look very nice, clean lines and good quality. What surprised me, in a good way, is that they even had a clearance rack. You do not always expect that in Beverly Hills, so that was a pleasant discovery. Nice store, good service, and stylish options. I am giving Club Monaco Beverly Hills 4 stars. read more

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Cascaded into Club Monaco as if summoned by an invisible force. As it would turn out they were offering 30% off everything in the store and I procured the black spaghetti tank top of my dreams. A timeless black tank top that will send me to dazzling new heights this summer as well as beyond. Karen was so helpful and iconic and truly made the whole experience fun and breezy. I mean... what more can you ask for? read more

Club Monaco has moved right across the street from its previous location on Beverly Drive in Beverly Hills. I went in yesterday because something in the window caught my eye. I only planned to stay for 5 minutes. I ended up staying longer because a wonderful Sales Associate helped me find just what I was looking for. Her name is Raoufa. The address is now 401 N. Beverly Drive. Telephone number is 310-858- 0204. read more

stingy employees, they push so hard to make you take more items than you will, terrible refund service,

I went in to do some shopping with my girlfriend and Ashelay helped us out. She was great! Super attentive, polite, and courteous. I hope you get her if you decide to go in! read more

Exceptional service, and a spectacular team. Specifically Ash'lay. What an amazing human! Great and helping me out!

Absolutely do NOT shop at Club Monaco online. If you want to return an item, they pretend like they didn't receive it. I returned a $250 cashmere sweater and I was never refunded as they said they couldn't find it. I made returns at FedEx for Banana Republic, ASOS and Ann Taylor and every company received their package and issued a refund except for Club Monaco. The customer service lady was shockingly obnoxious and rude. When a store is closing multiple locations left and right it's a pretty good indicator that the clothes aren't great and the customer service sucks. read more

I was treated very poorly by a woman who I believe was a manager (wore very dark, almost black lipstick). I was in to return some boots I had ordered online - she immediately dismissed me when I said I had a return and made wait 10 min. Then proceeded to give me multiple excuses as to why I couldn't return the boots and zero solutions (i.e., gift card). The ONLY reason it could have been was because I looked very different than the typical perfectly coiffed, well-dressed BH clientele. I am a black woman and was dressed down that day. The saleslady was dismissive, rude and told me I was out of luck in terms of returning the boots that were unworn and I had a receipt for. I felt maligned, disappointed and confused as to why I would be so mistreated based on nothing other than my appearance. In any case, I went to the store in the Beverly Center and was able to exchange the boots and the manager was completely, courteous, helpful and treated me with respect and dignity. The racist worker in the BH store is a horrible representative of your company. Thank goodness for the BEVERY CENTER! read more

Love this store. I check them out almost every week! Customer service is not always great but I like their style.

Great customer service today with Megan. She was so helpful and very nice . She helped me picked my dress for my Court wedding . She looked for my size since it was my first time at club Monaco . I ended buying my dress and a necklace. Thank you so much Megan read more

This is the only kind of 'club' I can tolerate these days... * YES - Beautiful quality dress-up, dress-down clothes * YES - Clean well-kempt store with great window displays * YES - Occasional sales (oh me likees) * YES - Spacious dressing rooms with large mirrors * AOK - Service is decent - hits on some days, misses on others * WOA [words o advice]: - Street meter parking or free-lots along Crescent or Canon Dr. read more

Don't work here. They push you to sell so you can get "club bucks" that can only be used to purchase merchandise in the store. You don't get commission. The management is toxic and catty. read more

I love this Club Monaco store in the heart of Beverly Hills. They have beautiful clothes, handbags and a great location at the corner of Beverly drive with valet in the back. I recently stopped in because I noticed they were having a big sale and the sales people were very helpful. I ended up picking out a pair of earrings that were only about seven dollars and a chic black dress with feathers on the sleeves. I usually find their clothes appear to be expensive, and now that I mention it, they generally are rather expensive especially considering that they are a large brand that you find in malls. I typically only buy things from here once they've been marked down and they do a fair amount of markdowns. They have great classics and are usually quite on trend. Generally their clothes tend to run a little bit large so go down a size! read more

I always shop at Club Monaco. The staff is very friendly, especially the sales lady by the name of Raoufa is the greatest. She is very nice and kind and helpful. Her recommendations are outstanding. Keep up the good work. Thank you Raoufa read more

My favorite store to shop at!! They have the best selection always!! Love the student discount!!

Bouchra was unbelievable with me abs my mother. The store was about to close and she helped my mom. She was kind efficient lovely outgoing and found terrific stuff for ya to buy!!! Thank you Bouchra read more

I shop at Club Monaco here and there. Came here to kill some time before dinner in BH and had great experiences with multiple sales associates. I asked one to help me find a belt in a different size, one gave me her honest opinion about a shirt I put on, several asked if I've been helped. The entire crew working that day was great. I'm a little confused about the bad reviews....also, store policy is store policy. Because Club Monaco sells their items at other stores and online websites, it makes sense that you would be required to have your receipt for an original refund. Best part: I FINALLY FOUND a loose white blouse that I've been looking for AND it fits me!!! read more

I've shopped here more consistently than other stores in the world and I love this store because there are better customer service here. They've changed a lot of the floor managers there. Chase is my go to guy when I come to this store. Look for him. He's the tall blonde guy! Super friendly and always will look after you when you need a personal shopper on the side Thanks so much Beverley Club Monaco! read more

Where's the customer service? I have been a long time shopper at Club Monaco. Previously I had lived in Orange County and shopped at the South Coast Plaza location. They had the best customer service and their store manager was always nice to me. I recently moved to Beverly Hills and was happy to find a Club Monaco right in Beverly Hills. Let me say that this store is horrible. The sales associates wouldn't approach me when I had several items in my hands and I HAD TO ASK for a fitting room. When in the fitting room, no one ever came to inquire if I was doing ok. I felt un-welcomed and I needed help putting together an outfit for a dinner i was having that night. In the end, I decided on a cute dress for my special dinner date with my husband. I brought my dress up to the register. I asked the cashier (tall African American lady with an afro) that I had seen these nice men's Wolverine boots on the Club Monaco website. I wanted to surprise my husband and buy these boots for him. I asked if they sold them in store and she replied " Um no, we don't sell those here". That's it? She could have at least suggested I buy them online or possible find a store that carries them. Thanks!!!!!! Shopping in this store seems like a burden. read more

One of my favorite brands but the service at this location was despicable. Of the four sales rep on the floor, none greeted me, asked if I needed assistance or even smiled. I circled the floor twice because I absolutely love the fall collection and intended to purchase a few pieces, but was so disgusted by the poor customer service I marched right out and walked over to Chanel. I'll visit the NY stores but will never enter this location. Extremely poor customer service!!! read more

This review is more for the owners and managers than the public! I'm a huge fan of Club Monaco...it started in my country and grew into this huge chain but never lost it's grove even when RL bought it! It alway has cool sophisticated clothes for both men and women...althought the fit on the pants are made for guys 6'2" or more cause I can never fit your pants! My rating is not based on the clothes or the store itself but on the service. I went shopping with my sister-in-law who lost a few pounds and was interested in making some wardrobe changes. The staff fit the look of the store...they are cute, cortious and extremely helpful but!!! This is a big BUT, sales help is suppose to be that...help in sales! I go to Zara I know that i'm on my own and thats the way it is but at CM i always expect more. The store wasn't packed with clients so there was no reason not to give us the attention we needed. My brother bought a blazer wanted the pants to match, sales associate said they didn't make pants for that blazer...guess what, when we went to the register the girl told us they did! ( strike one) My sister-in-law wanted the pants on the display, sales associate claims there were none left in here size, guess what, I found them right next to the mannequin! (strike two) We needed help putting together looks...all they helped us with was finding sizes...is that a concidered a sales associate? By that time I was done...had lost faith in this girl and wanted another person to help and they did, but it was the same thing! So I ask, is CB policy for sales to leave the client alone and fend for themselves? Only address clients when they request a size but stay away from them other than that?? MY Sister-in-law bought for only $600.00 of which I made the sale...she would have bought more if she had had the sales help and recommendations. My brother bought close to $300...did they even try to sell us a shirt or top to go with that blazer? We were definately clients willing and interested, all we needed was guidence! So for the owners and manegers of CM, if your numbers are down or if you want to increase your business please check into having staff that are sales driven and knowledgeable about your product not just cute and pleasant, maybe it will effect your bottom line! We went to Bloomingdale and spent our money there because not only was the sales associate cute but was extremely willing! Maybe it's just the location...BH could be finicky i imagine, so i'll let you know in my next review! I'll try beverly center! read more

Staff here is always friendly and helpful. I buy a lot of dress shirts from club monaco and the one time I had an issue with a seam coming undone about 5 months after I bought it (though I only wore it maybe 5 times) they had a tailor fix it up no charge, and did not require a receipt or anything. I will definitely continue shopping here. Very good customer service. read more

I love the clothes at Club Monaco, and the 20% discount for students is wonderful (although I couldn't use it on the swimsuits they sold because they were a different brand they were carrying). It also doesn't apply on specials (like 2 tshirts for $50, but it applies to sale clothing). The people working at this location are especially helpful and wonderful. read more

I love Club Monaco, their style is so clean and fresh, and it's also kept up to date with all the latest trends - if that's what you're into, they've got it. I got a flapper style purse. I was here for skirts that I saw a couple months back but they didn't have them. Not sure if they just didn't have them in stock, or those items went bye bye. The service was pretty good as well. Complaints...when I was there they were painting the back of the store and it smelled kind of funky. All in all, Club Monaco is pretty awesome :) read more

I stopped in here last weekend, I love the simple classy styles they sell here. Basics, black and whites, pieces you can wear to work and when you want to dress up at night a bit...I found a nice cashmere sweater here for around $100 on sale, their darker wash jeans look very dressy and elegant, too. read more

My favorite of all the stores in the Beverly Hills area. I did my summer shopping there one of the floor staff is just fabulous kept helping for over an hour,with a big smile she even give a warm hug before I left the store. If at tag location look for her a small brunette cannot remember her name but she got a beautiful accent that I could make out. read more

One sales guy was high and the woman at the register was a HUGE bitch. This Club Monaco branch really needs to check themselves when it comes to customer service. When someone spends over $300 on a dress and wants to exchange it for a smaller size - untouched and still with the tag on - but can't find the receipt, let them do it. Really Club Monaco? You just lost a very dedicated customer. read more

Horrible store with draconian policies. Yes, this is a flaming review from an angry customer. I bought a jacket for my son for his Spring formal. Got it home, he changed his mind, so I returned it to the same store, to the same sales person, exactly one week later. He did NOT wear the jacket and the tags were still on it. They refused me a refund because I didn't have the receipt! So because I couldn't manage to keep track of a little piece of paper I had to accept a store credit of over $400! I hate this store and will NEVER, EVER shop here again. read more

Love the clothes. Prices are a bit expensive though. Customer service was great! I had a nice man helping me out.

the staff acter stuck up and the manager Kirssy acted like she didnt wanna be there...i will not be back to this store ever