Terrible experience, honestly the worst I've ever had with a gym. Stay away from this place. I have never experienced such rude, unprofessional customer service in my life. I've been a member for about 6 months and actually enjoyed the classes and instructors, but the management completely ruined it. About two weeks ago, I got very sick and called the studio to ask if they could cancel my class as a courtesy and return the credit. I was clearly told yes over the phone. Two days later, nothing had been done. When I followed up, the manager, Marley, didn't even try to look into it, no apology, no effort to check. She immediately said that's "not what was notated," claimed I had been told no, and even accused me of being disrespectful, which is completely untrue. She wasn't even part of the original call. After pushing back, they eventually returned that credit, but the way it was handled was already unacceptable. Two days ago, I went in for a class. After the class, I calmly told the staff I want to cancel my membership because of how this was handled. I did not yell, I simply said I'm done with the studio. Yesterday, during a follow-up call, Marley escalated things further and claimed she had "seen footage" of me coming into the studio and yelling at staff. This is completely untrue, and no proof was provided for this claim. Then came the cancellation process. They brought up strict policies and additional fees, even though the only reason I'm leaving is how I was treated. After another few minutes of complete unprofessionalism from the so called studio manager, I was told my membership would be canceled and that I cannot come back to the studio again. The biggest issue is that they refused to let me use a class I had already paid for. I had a class already scheduled in the app, and I've attached screenshots showing both the scheduled class and how the app blocks bookings when you don't have credits. Marley told me that was "a credit for the next cycle," and since I'm not renewing, I have no credits left. That makes no sense. The app does not allow you to schedule a class unless you already have credits, which clearly shows this was a class I had already paid for. At this point, I don't even want to argue anymore or step into that place again. The most frustrating part is that at no point did the manager try to handle this professionally. There was no "let me look into this," no attempt to resolve the issue, just immediate defensiveness, interruptions, and accusations. Also, for a studio that charges a premium per class, there is zero flexibility or understanding. When I was sick, I did the responsible thing by not showing up, yet I was expected to lose a ~$40 class for something completely out of my control. What is the expectation, come in sick and risk everyone else? Between the lack of accountability, the way customers are spoken to, and the rigid policies with no consideration for real life situations, this experience has been extremely disappointing. If you read other reviews, you will see ongoing complaints about management. Based on my experience, I fully expect any response to this review to deflect responsibility rather than address what actually happened, just as it did when I tried to resolve this directly. read more

Club Pilates - Pilates Near Me - Arlington, Virginia

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Exceptional instruction and amazing workout! I recommend taking suspend with Maesy and you'll feel it (in a good way) for days afterward! Super clean environment! read more

Club Pilates Pentagon City is amazing! Each class I attend I leave feeling stronger. Since beginning, my mobility has greatly improved. Club Manager Marley is always very welcoming and does a wonderful job at making the studio have a community feel. All of the instructors are fabulous. Instructor Maesy is awesome! Her classes are challenging and fun. I always leave her classes with a good sweat, a big smile, and a good laugh. Thank you Club Pilates Pentagon City read more

I got to class, running from work, and it was half empty. The receptionist wouldn't let me in. Class started at 4:30, and I got there at 4:35. I told her I was only 5 minutes late, but she said, "No, I can't let you in." Usually, I see other ladies get in after 5 minutes, and the teachers are cool about letting their students in. I missed a class, and this whole thing left a really bad taste in my mouth. read more

The classes always help set the tone for the rest of my day. Each instructor has a unique style and provides progressions or modifications that suite your body needs. I look forward to each class! read more

Great place to work out. Conveniently located with ample garage parking and close to Pentagon City Metro.

There are pros and cons to this location. Pros - is the Pilates itself. This was a fantastic exercise program post rotator cuff and bicep tendon repair. The instructors are all very nice. Cons - it is extremely difficult to book classes. Upon joining, it took me 3 weeks to get into a class I wanted. I joined classes more advanced that I was not ready for the first couple weeks. I expressed my frustration and the desk said they would have a manager call me, which never happened. At $259/mth, I wasted 1/2 that already. Parking - they offer and hour free parking in front but spaces are limited. I did read from comments below they validated parking but no one ever informed me of that. Limited weekend classes. No Saturday evening classes and no Sunday afternoon/evening classes available. Space constrained area to prepare - there is a small corner with cubby holes and flimsy cheap cube drawers to place your belongings- the ending class and beginning classes are constantly bottle necked. If you travel for work, know that you can freeze membership a month at a time but will not freeze less than a month. There is a 3 month commitment you must sign, after the 3 months I inquired about the 8 classes a month vs the unlimited knowing my work schedule is not ideal for this club's offerings. I was informed that prices are going up and the 8 classes a month is almost the current unlimited price. I spoke to woman at desk and informed her that I may consider canceling. She told me if I do, to do before my anniversary date. I emailed today and found out there is a 30 day notice I must give. If I don't there is a $100 charge. If you are flexible During the day, can physically take any class at any time and are interested in predominantly weekday workouts, you will be ok. Update - even after I agreed to the $100 charge for canceling earlier than 30 days' notice, I was charged a full month membership price. Very concerning.. Additional update - went to the club, no one at the desk, came back an hour later, instructor messaged manager to call me, received a call (not manager) she reviewed my info and validated I emailed Kayla and community Custer timely and that the manager will call me later. No call so I called back in the evening and manager allegedly not there but she will call me. read more

Felt like I was not welcomed because I'm fat. All other gals were size 0+\_ and no one really wanted to answer my questions.

Best Pilates experience with Ashley & Marley. I noticed after a couple of classes with either Instructor, I feel stronger and more flexible. Well Done! read more

This is a great location! The instructors are kind and helpful. The equipment is clean and nice. The music is fun and upbeat, but not too loud. There is also validated parking for the underneath garage. read more

Customer Service needs enormous improvement! Management hides behind unwritten policies to be simply Mean and lacking in flexibility . While acknowledging that I was confirmed in a class for 3 days, I show up and am.told I am not approved for the class. I have been grudgely with this studio for years and have seen inconsistent application of so called "policies", but this takes the prize of disgusting treatment! Pilates should be calming and.not infuriating. Membership Cancelled!!!! read more

BE CAREFUL with the Club Pilates Pentagon Row location, the instructors are awesome but the broke vibes are sooo strong from the studio. The studio is DIRTY. I think they have a cleaning company come once a month. I'm always scared of getting an infection bc it's just not a hygienic place. The equipment is ratty too. I love the classes but I'm definitely going to Pure Barre once I'm out of the membership. It's not worth an infection. The receptionists say they will talk to the manager but seriously, these classes aren't free. Even metro is cleaned more often. I struggled with this post bc I love the instructors but hygiene should be non-negotiable. The receptionists are like dealing with cult members, I cancelled a 5:30 pm class at 7:15 am. I called after to see if I was going to get charged or not bc I would just go if I was. OMG, they refused to budge bc "studio policy" even though the spot was still available. I have an unlimited membership and yes I could rebook but the $18 cancel fee is "irreversible." So cancelling 10 hours beforehand is insufficient. it's unfortunate bc the instructors are amazing but hygiene is critical and their cancellation policy is ridiculous. Not everyone has the logical ability of a 2 year old. read more

Honestly feel like they're money hungry. My intro class was a waste of time, instructor rushed through the entire class and was shuttering her entire session almost as if she was winging it while laughing. The membership is too pricey for someone to be playing with my time and money. And when I expressed this via text after they'd been nagging me for days about feedback and a membership I was told I'd just be taken off their list of contacts smh a waste like I said read more

I've gone to a few classes at this location and my overall experience has been good, but just not great. I love the classes and the class studio, but it's so hard to get into a class. I'm waitlisted nearly every time and there's a 50/50 chance that I'll get in. Also I've found that on the app it will say I'm out of credits when I'm not. For example, I was waitlisted for a class, didn't get it, so I try to book a class for the following week (which I'm also waitlisted for). Even after that original class that I signed up for is over, it still says I don't have class credits and I end up buying another just to get on yet another waitlist. I also had an experience this morning where I finally got into an 8am class. I was running late, but luckily there's plenty of street parking early in the morning. I paid for my parking and noticed that there was a group standing outside of the studio at 8:03am. We waited, and people started leaving around 8:15 since they knew we wouldn't be having the full 50min class. I stayed since I paid for parking for the hour, I might as well wait until someone shows up to see what happens with my credit and make sure I don't get charged. I walked around, got coffee, and still at around 8:30 no one was at the studio so I left. I didn't get charged with a cancellation fee and luckily my class credit is working on the app. I will be back of course, but having a class cancellation with no email or anything was not an enjoyable experience. Especially when I've been trying to get into a class for a month. They always say the hardest part is showing up, which it is and I did that, but it sucked that the instructor or someone couldn't do the same when it's literally their job to do so. Lastly, I'm not a fan of the lack of transparency with pricing. I wish it was just on the website. read more

I got a chance to do their full hour (well, fifty minutes, I think) session, which is definitely worth it. It was definitely a step up in rigor from the free introductory session, which is to say that it kicked my butt, but in a good, healthy, and fitness-promoting way. I enjoyed it quite a lot. Also, the person leading the class (Michelle) was tremendously helpful and attentive, and assisted with a number of the parts of it, which would otherwise have been difficult to do. So, big thumbs up. The fact that class sizes will not exceed 12 is very helpful. read more

Let me just cut and paste the conversation, general manager, this is unfortunate you treat new potential clients like this. I. "Awesome. I'll need his email address as well! Technically he would be on a waitlist spot but same thing applies as before I would just show up. chances are there will end up being a spot" You can dictate and respond to things we already know in your response to me, but ladies and gentlemen, don't show up when there's a wait list, despite their awful texting campaign. II. "Chances are there will end up being a spot" III. "I would recommend showing up anyway because people do no show pretty frequently" I should have known responding to an IG post, and constantly being told there are spots available would be a waste of both of our professional time. We missed a real workout because of your poor consistent texting. Awful. read more

I love this place! Great instructors and great workout. I have never done Pilates until now -- wish I had started it years ago. Robin is the best!! read more

Love CP for the variety in workouts and stretching; and the supportive and encouraging staff is absolutely the model for customer service. Thank you for helping me meet my goals! read more

Amazing instructors / classes if you can get in, but note if you're not unlimited, the only classes you'll get into here are during the 9-5 workday (because the unlimited members get to book first, and the evening classes are ALWAYS booked by them here). The management also won't help you if you have hundreds of dollars in un-used credits, and there's a $100 fee to cancel even if you only want to cancel because you can't get into any classes. Note they'll probably respond here publicly and "offer to help," but privately they'll just confirm this again. Highly recommend getting a different home studio though, many other club Pilates are super helpful! read more

Love this place! My Pilates class is the highlight of my day. The instructors are all fabulous but Wade and Bradley are especially knowledgable and helpful for level 1 classes. They explain movements well which is so important when working out to prevent injury and to see results. Love Robin and Stacey for level 1.5 / 2 classes. Their workouts are always different and fun. Love the variety! The workouts are very manageable (and customizable to your needs), every class is different so you don't get bored and results come fast! Great workout for toning, to relieve back pain, get more flexible and full of energy. read more

Super horrible at communication. I signed up for the monthly pass before and they have to charge u for three month minimum and you have to cancel a month before. It's quit ridiculous to me I think a week or two weeks heads up are more reasonable. Anyways I wanted to workout there again cause I am backing in Arlington for another month and I called to see if I could do a monthly pass for one month. The lady picked up the phone super nice and said it's all good, I could only do one month and I specifically asked I can cancel right , not like before cancel after three months , confirmed and I went head put my card info in. Let me tell you guys this, they never stopped harassing me after one month of payment, keep asking me to pay more. I emailed and explained the situation, nope keep harassing me and more late fee. Save urself sometime if you don't want long term confusing agreement and just buy passes. Class is good, all the teachers are great, good environment. But the finance team are so greedy and classes are always packed if you buy monthly pass anyways. Horrible experience never again. read more

For the few weeks left this year I decided to step up my workout and try new classes. I am only a few miles from the studio and always wanted to try it. I made two girlfriends come with me so i wouldn't feel intimidated . We signed up for the intro class for Monday night which is about 30 mins The intro class is free and just arrive 10 mins to sign the waiver . Bring some grip socks cause if you dont have we will have to buy it which range from $12-30. So lets start with the class, the instructor was friendly and took a few minutes to tell us about herself and also about how to operate the Pilates reform machine that looks like a tortured machine to me lol.. The class is a mix of total body workout and you use your core a lot. The class looks intimidating but i would recommend it to people that are already physically active and want a great sweat. I will definitely go back. read more

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I've been coming to this studio for a year now and it's been an awesome experience. I was a total newbie when I joined in May 2018. The instructors here are incredibly nice and helpful in helping you learn and make sure you are doing the movements correctly. There are a variety of classes to choose from so you never feel like you are going to the same class each week. Here some classes they offer and my take on what they are like: -Reformer flow 1, 1.5, 2 (a variety of movements on the reformer machine, exo chair, mat, etc.) -Cardio sculpt 1.5 (focuses on jumping on the Pilates jump boards while laying down on the reformer + various ab exercises - can be fast paced) -Control 1.5 (mix of barre, use of gliding discs and free weights) -Suspend 1.5 (movements using TRX straps) -F.I.T. 1.5 (functional interval based training class - I haven't taken this yet, but it's says that it's fast paced) -Restore (foam rolling, myofascial release - I haven't taken this one yet) -Center and balance 1, 1.5 (deep stretching, light movements on the reformer) There are 12 reformers in the studio so each class size is no more than 12 and often less than that depending on the class time you choose. I love how classes are offered 7 days a week and you can schedule everything in their app. The app alone is worth it because of the flexibility it offers. I usually go in and book all my classes a month in advance. If something pops up, you can cancel and reschedule your class in the app as long as it's 12 hours before the class start time. You can also call them if it's an emergency cancel and they are super accommodating. TipIf a certain class time that I want is full, I usually wait until the night before to see if there are any spots that opened up due to cancellations. read more

The instructors are super professional and ready help. You gonna love the feelings when you move on reformer, control your body better and engage your muscles in a more exact way. On top of that, the staff are very nice. They send the reminder and ready to answer any question. The app is easy to use. The best thing is that the price is reasonable. Highly recommend! read more

Sadly I have to down-grade my review of CP after a very disappointing discovery of fraudulent billing! I tore my rotated cuff and suffered a pinched nerve back in late January and had to pause my classes. Once my PT suggested that I discontinue until a full recovery I sent the studio a notice that I was discontinuing my membership until further notice. When I ordinarily signed up during the summer of 2018 my membership was purchased using my visa credit card account. On a few occasions while in the studio I purchased socks using my bank card. Long story short CP was NEVER given permission to charge anything other than my one-time retail pursues on my TD Bank card. After my membership was cancelled via email I discovered CP charged two months in a row the monthly membership to my TD Bank card, HOW? I never rendered that card for my membership. Of course I know why, I routinely lock my visa to protect from fraudulent charges since we do not use this particular account frequently. So apparently the last time my TD Bank card was swiped at CP to purchase socks my card number was stored WITHOUT MY PERMISSION; clearly violating merchant regulations. Insult to injury had they first reviewed my account someone should have realized I had not been to damn the studio in over two months. REGARDLESS, saving a customer's credit card information following a transaction WITHOUT permission is just WRONG on so many levels. ****** So far I'm Loving CP! I love Pilates tho so I may be just a tad bias. I love the model of CP; everyone can afford training on the reformer. It has a SoleCycle set-up feel, dim lighting and like SC the instructor "works" the room minus the crazy intense HYPE. All of the instructors have been very cognizant of my newbie level and helping me perfect movements to maximize the workout. I'm so happy I stumbled across CP searching yelp for studios. Jing was fantastic, she helped guide me to the right package based on my goals and budget. I highly recommend the monthly package which gives you unlimited access to classes. The class schedule is easily read and interpreted with the CP App (which I love anything with a good App). I will say CP staff are persistent about helping you take the leap at making a thedecision to attend classes - I was called and text by multiple staff - that did get a bit annoying but fortunately it did not deter me from signing up with Jing! read more

Club Pilates - Pilates Near Me - Arlington, Virginia

I absolutely LOVE this studio! I've taken classes from almost every instructor and they are all so great. They all do a wonderful job at making Pilates accessible to every body. I feel motivated during every class and don't feel bad if there is a movement I can't do yet. read more

Love to go here when I'm home for the weekend. The instructors give very good cueing and corrections and you get a really good workout. I also go to the Club Pilates in Pentagon Row, Arlington VA. Pilates is a great way to tone with low impact. read more

Not rating the experience itself, just the fact that it is impossible to find costs for classes, packages, etc. online. They require you to come in person. read more

I'm so glad they have finally started offering classes again. While they offered way more classes prior to the pandemic shutdown, Im glad they are slowly coming back. I hope for more of a variety of morning class options soon. Love my mornings with Jennifer. read more

Great workout! Club Pilates provides a variety of class options, times, and instructors! I've been a member for almost 5 months and I enjoy it so much that I attend between 4-6 classes a week. read more

This Club Pilates is extremely convenient with plenty of parking options nearby. The staff and community is extremely friendly and diverse which I appreciate. I'm getting to know the variety of instructors and their styles because they do vary. As another reviewer mentioned, Wade is extremely knowledgeable. I highly recommend getting to class 5 minutes early as they mention to get to know people, be open and you will get a lot out of it. Everyone is so encouraging and willing to support your goals. You are in control of your body and your station so make sure everything is setup properly for yourself. I'm grateful to be a part of the community here and look forward to what is to come! read more

I've been looking for a new inspiration to get active and THIS IS THE PLACE. I had never done Pilates before and the staff and instructors have beyond welcoming. I'm very excited to be a part of this family and look forward to my new journey. read more

I've been a member for about a month now, and it's one of the best decisions I've made. The membership options are great and work with a variety of schedules, and the class varieties offer plenty of options various times a week. This is a great workout as well - I highly recommend this studio! read more

This studio is clean & in a great location in Pentagon City. There's ample parking & near CaBi & metro. There's drop in & monthly passes, which are a bit expensive, but it seems to be in line with market rate, so that's just something to be expected in this area. Overall great place & I get a quality work out. Instructors are very accommodating around injury & will offer modifications. Only downside/ word of caution is that classes fill up FAST & I've found I usually need to schedule about 2 weeks in advance (for level 1) read more

Took the intro and staff was so welcoming. Signed up the same day and took all eight classes, I was worried about the wait list but that was not a problem at all. I got it to all the classes I signed up for. Staff is friendly, the instructors are great. The best decision I made was signing up for these classes read more

I took the free introduction class and it was fun and the instructor was friendly. I decided to sign up through a program that my health insurance offers. I was told to contact someone named Lauren via emai. It took her over a week to get back to me. Finally she replied and we booked a time for a phone cal and she nev called nor did she apologize through email until I contacted her again. She then proceeded to give me a phone call without any advance notice. I believe she's the manager but also an instructon because when I went to the location to take a class and there she was. Did not even introduced herself although she remembered that it was me who signed up through the health insuranse She was extremely rude and arrogant. Talked over me like I was stupid and hade not understood her. Just because you have an accent doesn't mean you aren't fluent in English. I will not take her class ever. I sugg you don't either read more

I canceled my subscription a month ago and they keep bugging me about paying. They even called me from a restricted number and asked me to pay. Very unprofessional. read more

Very friendly atmosphere and customer service. If you are looking for a great workout in a safe environment.....Club Pilates Pentagon City IA the place to be! read more

Love coming here to workout. I used to have a membership at a flub pilates location in florida and missed it when I move to DC. It's a great exercise to help decompress and destress while limiting the impact on my muscles and joints. The instructors are really nice and helpful and the class options are numerous. Highly recommend for someone who is looking either to diversify their workouts or is looking for a new routine. read more

They validate parking which is huge benefit for 90mins. I've been excising this place over 6 months. All instructors that I encountered are very helpful and nice. read more