Brian gave a 30 minute ETA this time when coming back to "FIX" the freezer. Today, 10/30, the day after, I wake up to a puddle of water outside my freezer and discover all of my food unthawed and ice, popsicle, ice cream, melted!!! Tried calling 3x's and no answer, have sent 5 texts and no answer. I'm inclined to believe this was done purposely based on the review I posted yesterday as I've read from several other reviews he did great work and fixed others freezers with no issues and here I am having to replace food the day after he "supposedly" fixed mine. read more

I never got a response from the business manager. I have AllstateProtection plan from Maynard's. They sent a repair tech who was totally incompetent. I had to call whirlpool who sent out a very competent , knowledgeable service technician. I wouldn't even give this company one The tech didn't have any customer service. I couldn't get hold of a manager via phone. They never replied. I am happy to say that Allstate stood behind my complaint. Pat in Kalamazoo read more

CNC is a small local business. Brian was professional, and did an excellent job fixing our refrigerator.

Brian worked on our Samsung Refrigerator. After the initial visit he told us to contact Samsung who may warranty the problem. They did but sent another company to repair. They were not able to repair so I called Brian back and he repaired it. Very personal and conscientious repair person. I highly recommend him. read more

Does not respond to emails or voicemails. Samsung states CNC will reach out to you in 48 hours to schedule. its been 10 days and i havent heard anything. Left multiple voicemails and emails. read more

Such a smooth process! Our dryer broke (with wet clothes in the washer) and we were able to get an appointment scheduled within 48 hours. Brian was professional, very polite, careful with procedures during the pandemic, and quick. He arrived promptly within the scheduled time window and even called when he was on his way. As a professional working at home, I was particularly appreciative of how non-disruptive he made the whole process. He was able to anticipate the likely reason for our dryer breaking and had all the pieces needed with him. He also explained what had broken in a manner I could understand (and my husband is the mechanical one, not me). He was attentive to cleaning up after the repair, even vacuuming the inside part of the machine where the broken part has left dust/bits of material. Overall: Skilled, good price, and one of the nicest, most polite, easiest to work with, most conscientious, and most professional repairmen/contractors etc. with whom I have worked. Great service! read more

I would recommend Brian for future repair needs! Our Samsung dryer started to experience issues so I called Samsung. They immediately directed me to CNC for the warranty work. I took a little effort on my part to connect with them but I was very happy that they listened to the details of the issue and immediately ordered the part they thought would resolve the problem. Service was set for the day after the part arrived and the repair was done quickly and properly. It's great to have our dryer back in operation. Thank you CNC. Peter read more

I was set up for repairs through Samsung repair services using this business. After several weeks and several calls left on their voicemail I was unable to ever get a response to set up a service time. There is no way to contact them other than through their voicemail, which I never got returned. if you ever need to have Samsung certified repairs done this is not the place if you're expecting to get any communication. Reps from Samsung also called and had no luck getting in touch with any person. They finally had to reassign the service ticket to another appliance repair company. read more

Such a racket! Only "authorized" samsung repair "company" within 100 miles. My experience echos all the other reviews. Samsung hooked me up with this guy to do warrenty work on my 3 month old dishwasher. I am going on week 3 trying to even set up a DATE for him to come look at it. Samsung is fully aware of the trouble I am having, but they are going thru some "process". I am forwarding them his emails, and text messages from this character. He conveniently calls or emails late at night, phone goes directly to voicemail during the day. He doesn't seem to know his own availability week to week. He will text or email me after 7pm "I am available tomorrow. Respond within 30min so I can get you on my schedule". Completely unprofessional. This guy is no doubt billing samsung for any "repairs" he does do. DO NOT USE THIS GUY! read more

Bought Samsung Dryer through Lowes. Went bad. Called Lowes warranty, worked out the details, and met Brian through appointment. Excellent repairman, very communicative, had ordered what was needed, came, fixed the dryer, and had a working unit again. He's self-employed, locally based, and I would use again. A++ read more

Despite appliance repairs being scheduled through Samsung, CNC failed to contact me even after a 2 week wait. Even after leaving two phone messages, I still didn't get a response. I assume that this company is either out of business or doesn't even have office staff to handle phone calls. read more

Brian came out to fix our Samsung dryer. I told him the problem over the phone and he said it was most likely one of two things and he had the parts available. He arrived on time, extremely polite and got to work. Fixed the dryer in a matter of minutes and explained what the most likely culprit was. I was shocked when he told me the price! A lot, lot less than I thought it was going to be! I will definitely be using CNC appliance repair in the future. Thanks so much Brian! read more

Horrible service. Can't post 0 stars, but this is my rating. This place is supposed to be a local repair facility for Samsung. I missed the initial call @ 9PM. Yes, 9PM. I called back 4 minutes later and had to leave a message. Waited a day and no call back, so I called again. Had to leave another message. On the third day, with still no returned phone call, I called Samsung back. They apologized and recommended another facility. It turns out, this business operates out of a house and isnt really a brick and mortar business. This bad experience ruined it for me and my family. Won't be trying this company again. read more

Horrible service. They came out to work on an extended protest ruin plan through Lowe's. Assessed the refrigerator for about 5 minutes and said he could not repair. He would contact us later that day with the name of another repair person. We have still not heard back. We have left several messages, all going to voicemail. Maybe he should not be a certified repair technician for Lowe's? read more

Our ice maker needed replacing and Brian did a great job! Prompt, very communicative and professional! I would definitely recommend Brian for any appliance repair! Thanks Brian! Cindy read more

hate to even give one star. I was set up with a dishwasher repair through Lowes with CNC. The repair man notice my dishwasher was hooked up to the wrong water (cold instead of hot) said he couldn't wait around to see if switching them would take care of the problem but said he would come back out if not and apply the $85 service charge to the repair. The water line was not the problem and now will not return my calls or come out. Lowes says it's between the repairman and me so I'm out $85 read more

Great service - Brian kept in touch with getting our ice maker fixed. He was prompt and courteous - and the hubby is happy to have the ice maker working again. We will definitely look up CNC if we need another appliance repair. read more

Arrived during scheduled 4 hour window to assess oven that wouldn't heat through Lowe's. He was here for a few minutes, said it worked, then left. He said he would call back the next day to make sure it's still working. It doesn't heat and he hasn't called back. I've left voicemails and still haven't heard back. Frustrating. read more

I had a problem with my dishwasher that I had purchased from Lowe's. Because it was still under the extended warranty, Lowe's made an appointment for me with CNC Appliance. The night before my scheduled appointment, Brian called to verify the model number of the dishwasher and my appointment time. My appointment was scheduled for between 8 a.m. and noon. Brian arrived shortly after 9---introduced himself and went right to work. In less than 30 minutes he had diagnosed and repaired the problem. During his work, we had a pleasant conversation about several things---I found him intelligent and witty. Brian was polite, knowledgeable about the product, efficient, and neat-----everything I would expect from a repair person. I would highly recommend him and his company. read more