We've used them for over 10 years, and have never had any issues with them, except for letting us run out of propane twice in the period: if you do anything to change your usage patterns, and especially if there is an early cold snap, then you should check your propane level, and call them if it gets low before their next scheduled fillup. They've always been very responsive, and have come out on two occasions when we suspected that we may have minor gas leaks. Truck drivers and technician are all very pleasant. Luckily I've never spoken to the "Mike" person, but I suspect he may be the one bad seed in the operation. read more

Coast Gas in Quincy Ca has the worst customers service in the world. I don't have coast gas and the manager named Rod came over to my house went into my backyard and turned off my propane - I asked him what the hell he was doing as that is not his tank, it belongs to another company - he said he could do anything he wanted to! we begin to scream at each other and I told him to get off my property, I called my gas company and they couldn't believe it , they are sending someone out tomorrow to take off his lock.. Does anyone know where their corporate office is? As I am far from done with this. He has not been by to apologize and take off his lock? I was in complete shock. Any info or advice I would appreciate - so now we get no showers until my fuel company shows up tomorrow. Oh, I'm stilling steaming mad. Wouldn't you think they'd know their own tanks and customers? I'm not even thier customer. My three year old Granddaughter was crying hysterical as she was scared to death of him and his yelling at me. I told him I would call the Sheriff if he ever came here again! How crazy is that! I'm still shaking I'm so upset. Melanie Parker Quincy ca read more

I recently sold a house in which Coast gas provided propane service. They had agreed to give me a refund for gas remaining in tank at time of sale. Now after nearly 4 months of waiting and numerous calls to their Watsonville office, I have still not received a check. Twice they promised me a check would be sent but then didn't send it. I would not use Coast again. read more

I woudl rather not give any stars for starters! Three weeks ago when Coast delivered our gas the delivery driver backed into our split rail fence and knocked over 3 posts which also uprooted the concrete they were set in. First let me say, we had 3 witnesses home at the time it happened. I called Coast after taking some pictures of the noticable green pain along with reflector tape that rubbed off onto our fence. When I called I got the usual "a manager will call you back." That never happened even after 3 weeks of leaving messages. The driver came back and took pics on her cell phone when my father was still at my house. He showed her exactly where she hit it and that there was reflector tape missing from her bumper. She was rude the whole time and replied to him "that looks old on my bumper". Since I couldn't get any response from them, I filed a complaint with the Better Business Bureau to which they denied the whole thing. The manager himself never came out, they based a decision on cell phone pics and their drivers word, which of course she is going to deny. They responded to the BBB that no reflector tape was missing from the truck. That's all they had to stand on vs. my 3 witnesses and still no response. If they claim there was no reflector tape missing then how come she defended the fact that the missing tape my father pointed out was old? Doesn't add up. They are not registered with the BBB so the BBB cannot make them do anything. They also have a big fat F for a grade with them! I've still never received a response and even after going down there and getting told "Mikes in a meeting" (of course, how silly of me!) I've given up. I'm switching services and found out in the process that Coast has some of the highest prices compared to their competition. I don't have the time or want to spend the $$ on small claims court, although I would love to just to prove a point. So instead I figured word of mouth is a good revenge. The people are rude, they have poor business practices and are a pain in the !#$ to deal with. Good ridance Coast!! read more

Coast gas customer service stinks. The customer is not the priority with them. I had a 58 year old bad tank that didn't register properly and had to call them multiple times over 2 years in attempt to fix it. I rarely got a returned phone call. When I was told to leave voice mail for the service manager Mike, he never returned my call because he was on vacation for 3 weeks and no one was checking his messages. They didn't want to fix the problem completely, and I believe they just wanted me to give up and live with the faulty tank. Andrea, the service secretary, was never helpful. She only wanted to threaten me with penalty charges if I ran out of gas. I even listened to her bad mouth her own driver, whom believed the tank was truly broken. I finally gave up and changed companies to get a working tank. It took them longer than a week and 3 more phone calls to finally come get the tank. read more

Coast Gas continues to provide terrible customer service in my experience. In the decade I've been stuck with them (and I've TRIED to find a replacement company) they have twice misapplied my payments and allowed me to run completely out of gas in the dead of winter (being rude enough to accuse me of not paying the bill when it was actually their own accounting mistake and made it my responsibility to work with my bank to provide proof of payment before propane delivery), done physical damage to my property (no compensation, only their sincere regrets) and today they are telling me I need to pay them a $100 "safety check fee" even though I have 15% propane left in my tank. They can't seem to provide details as to exactly what this safety check is or why it should be necessary. To me, it is yet another penalty to continue to do business with them. If you have any choice what-so-ever in your propane provider, do yourself a favor and avoid this horrible company. read more