I'd give 0 stars if possible. Worst place to have your car washed. I'm a platinum member and 100% of the time I come they don't wipe down the inside and sometimes don't even vacuum. I even tell them to not forget. 100% of the time - they fail on giving me the service I pay for with a Platinum wash. I'm starting to think they have a scam and just skip that piece of work expecting that more people than not will just leave and not say anything. I ask why it happens and get excuses and not solutions. The next time will be the last time and I'm already recommending people to leave this membership. Worst service ever - shameful! read more

I was passing through and I spoke to the attendant and I told him that I just needed to get the inside clean no shampoo but have the leather cleaned up and wiped down in my headlights. I made a deal for $150 for everything. I got the car wash, but they had to have me come back the next morning. I came there first thing in the morning and they had me sitting there for 2 1/2 hours just to tell me they couldn't clean my lights a good enough and then when I was driving home, I realized that the car wasn't even vacuumed and nothing was wiped down on the inside, then they told me to come back again and have me wait another hour just to have the car sitting there. They didn't do nothing. It was still dirty so I took pictures and video just to show how lazy all these people were. There was only one kid that was working hard. He was a tall, skinny, blonde haired, long haired kid that had actual work ethic. The managers were talking the customers and walking around and they made all these excuses on how they couldn't clean the leather. I just took some Windex sprayed it and wiped it with a towel and everything came off. I took a video of it and they won't respond to me. They won't give me my money back or even offer any other services. They're just takers, liars movers, and shakers who are trying to calm people as fast as they can being lazy as possible. There needs to be a new team there needs to be some training and some accountability from the managers to have some kind of quality control and to respect customers paying hard earned money. I literally had to spend more money to get the car clean. I will never go there again, and I encourage people to boycott it to go somewhere else where they'll be respected and not lie to. read more

So all I wanted to do was get an Express Quick wash (which I acknowledge there is not a great expectation, more of a good rinse), and after I drove SPECIFICALLY there, the Express Lane was closed. I asked and they said that is kind of normal (first time for me!) for a weekend. There was NO line and it was obvious they were trying to generate business for their other services, which I did NOT want and it is predicted to rain in the next 48 hours. Crappy business practices in additional to what others have said was lacking read more

i went through this car wash and I had some issues with some major spots coming off of my car. I paid for the platinum wash expecting a great wash. When the wash was less than satisfactory, I was a little upset. I spoke with some employees and they were uninviting and unwilling to help. Then Martin the manager came up to help and he was amazing. He helped me with my issue, was very friendly, and provided perfect customer service. Because of Martin, I will continue to come to this wash. read more

Completely and utterly UNETHICAL business practices. You will 1) be absolutely deceived when being sold one of their unlimited wash "specials"; you will be told this special will last 30 days, but in reality you are being signed up - without your consent - for a monthly service. 2) When you try to get a refund you cannot simply and reasonably go to the location, or do it over the phone with one of their customer service reps like a regular/ethical business (you can never get ahold of anyone anyways), you have to fill out an online form to cancel the membership you never agreed to - with of course no mention of an actual refund on the form, just the cancellation. Congratulations Cobblestone Auto Spa, your reputation as a business is worth $31. Cobblestone executives think sleazing $31 from a customer is appropriate, and possibly worth losing them over. read more

Horrible! My husband took his truck there this afternoon to get it hand washed and vacuumed/inside cleaned. To start with the wash, they did a very poor job!! Bugs still stuck all over the truck and black dirt all over still. He had to wa his truck himself. The inside was not even touched, still extremly dirty and does not look like they even attempted to clean it. Also someone left a HUGE scratch on the drivers side of his brand new truck. We will never bring another vehicle back! Horrible work!! UPDATE: I reached out to their support email and then never heard back. Horrible customer service. This place is a sham. read more

Very helpful and friendly. I came in for an oil change and they got me in and out right away! Staff in the back is so helpful and friendly & the cashiers were the same. read more

Getting tired of pointing out all the ?;:/- $)(@ mistakes, don't vacuum trunk, don't wipe or clean inside rear window, navigation screen left dirty, center console never wiped off, etc, last time I waste $25.99 My bad for giving them another chance.... I have tried this location and the one on n.scottsdale rd. No difference, just a waste of money.... read more

Aj at the gate so helpful I will come back thank u for the positive vibes the fun in the sun does not bother me read more

Cobblestone Auto Spa - Aj at the gate helping me smile the day away with good vibes and love bless us all today to get a smile - Oil Change Stations Near Me - Cave Creek, Arizona

Cobblestone now has a new car wash manager who seems to be on top of things. Let him know about an issue and he took care of it immediately (above and beyond). Glad to see they are paying attention to quality customer service once again, keep up the good work. read more

They do a great job, and they're always kind and helpful from the person who starts the wash, to the cashier, to the person who finishes the wash. Stopped for a wash today and didn't realize that I didn't have cash on me for a tip. I profusely apologized to the man who finished the wash. His name was Ethan, and he actually said to me very sincerely, "it's OK. I promise! Just your presence is enough." How kind! Thank you Ethan! I owe you! read more

Just a while ago, I had stopped by for a car wash. The guy that checked me (my car) in was lively and had great customer service. The cashier (lady) was amazing as well, very friendly. However, I had three guys working on my car and I expected to get what I paid for. The workers did a half-ass job vacuuming the interior and wiping things down. I was going to give a 1 star however, I ended up calling the location and talked to a manager (Harvey) who was very receptive to what I had to say. He offered for me to come back the following day (tomorrow) to have my car run through again. read more

I went to get my car washed a month ago. They told me it would be $24 for the premium wash. I thought okay that's sounds fine. Well it wasn't a premium wash. The only reason I got my car washed was one mark on my radio and when I got in the car it was still there. But that is not the reason I am leaving this review. The next month I get a charge for $35 from them and I have no idea why. I went in and spoke to the manager and they informed me their coworker had signed me up for the monthly wash without my knowledge. I ask for a refund and show the receipt I have saying it was $24. They say they will unenroll me and refund me. Well today I get a second $35 charge on my card and still no refund. This business is a scam and will keep your card number and manually re-enter it without your consent. I have never been somewhere that steals your information like this! read more

Yesterday, I drove into Cobblestone for a car wash. Again they have raised the basic to $25.00. Well okay, at least my car will be clean. The outside was clean and wiped down but they did not vacuum. I drove back and showed them that in fact it had not been vacuumed. They then asked one of their people take care of the problem. He actually appeared that he was working and vacuuming my car but it was all for show. Interior of my car still needs to be cleaned. I have been going to Cobblestone for quite a while. Not any more!!!! read more

I have seen mixed reviews for this business, but since it is close to where I live I decided to give it a try. I only get my car detailed once or twice a year and would prefer to support local businesses in Cave Creek if possible. I was indeed pleasantly surprised! Guy listened to all my concerns about their "service" and what I wanted done to my auto. He made sure my white SUV was detailed from top to bottom and gave me a very fair deal. When I went to pick up my car it was almost completed. That gave me the chance to meet Carlos, who had worked very hard to make my "older" SUV look almost brand new. He was very professional and you could tell he was proud of his work; but he wanted to make sure I approved. Which I did! Hats off to the Cobblestone crew in Cave Creek! See you again for my regular washes and later this year for my holiday time detail! read more

Worst experience ever at a car wash, this place sucks. Got an oil change and a wash took 1h 45m. I finally gave up and just took my truck out of the line before it was finished. I will never come back again! read more

Wish I could give this company zero stars. They are scam artists. I have tried calling their phone number, leaving voicemails, and emailing them over the past month to have my subscription canceled and no one ever answers the phone or replies to messages. I was charged on Dec 27th for a subscription that should have already been canceled. They are practically stealing money and I'm going to be filing a lawsuit if my subscription is not canceled and I'm refunded what I'm owed! If you're the business owner/manager and going to reply to this message, I have already emailed "reviews@cobblestone.com" and never received a response! read more

After allowing a drunk person to enter the car wash and my car being wrecked and staff allowing the drunk driver to leave without gathering license plate number I have still not heard from management despite 2 emails. Do not use Cobblestone. read more

Absolutely pathetic. For the third time in a row. None of the bugs were taken off the bumper or mirrors, there were grease streaks and road grime on the fenders, the back of the car had greasy dust I wiped off with my finger to show this uncaring kid who walked around with me. I don't think the back of the car even got wet. It sure didn't get soap. I get it in the sun on the way home, there's stuff on the drivers window that should have been seen, the windshield has two areas that should have been cleaned better, and I'm looking at the dashboard and it seems dirty still. So I run my fingers over the area between the steering wheel and the gauges. Full of dust, never touched. Still dirt in the drivers door handle, the center console, and garbage in the passenger side. Absolutely terrible and no manager outside. Just this goof trying to get me the hell out of there by spraying and wiping a few places. 31 bucks for essentially nothing. Go elsewhere or head up to carefree highway. When the 4 sons on carefree and cave creek is working it does a decent job on the outside. read more

Well, let me tell you, this was and continued to be a disaster from the very beginning! First, I had my 6 year old son with me. I am a cancer patient and time with him is precious and he enjoys going with me to do things. I pull into the entry area, and was greeted to begin the process of "up selling" me the available products. I explained my needs, and explained that I have some knowledge of the business and that I am choosing his location for convenience. He tried to up sell, get this, $400!! for an inside, outside wash, wax, and detail. What? I can have the same thing done for less than $200 elsewhere. So, I declined and chose the $40 "ultimate" wash with interior vac with dash detail. So, this should take about 30-45 minutes if done right and by at least 2 people. Instead, 10 minutes later my name is announced. I proceed to pay, go outside, and lo and behold, they ran it through the auto wash, wiped it down, and sent it on its way!!! So, a $7.99 drive through wash for $40!!??? When I complained, the gentleman literally laughed in my face!!! I told him to do the entire job over again and he laughed again, and went to get his "manager". By this point, my time had been wasted, and my trust had been broken. Not to mention, the insulting treatment. So, O proceeded to get, only after demanding, my refund, and departed. So, lesson learned: dishonest practice, if you decline the up sells, you get what amounts to a basic $8 wash at best, and you'll be insulted in the process. Buyer beware and steer clear!!!! read more

I took my vehicle (truck) in to get the interior and exterior done. $35 for something I should have just done through an express wash. I was told the $35 wash would get all. Not worth it. read more

The car wash here is awful. I'm going to preface that both my wife and I have used this before and we're not pleased at all, but that's was a year ago. I just bought my wife a new used car. It was certainly in need of an interior clean. I suggested Cobblestone due to ease and convenience. She didn't want to, but I said 'let's give em another shot'. She went and paid for the most expensive wash - $38. Needless to say their efforts were tragic. 100% didn't look vacuumed or cleaned at all. Just a quick wipe down, if that. My wife came home super annoyed and spent 30 minutes cleaning it herself. Never using this place again. 3 strikes and you're out. read more

*BUYER BEWARE* Sometime ago, I purchased 10 automobile "Full Detail" coupons with no expiration dates from Cobblestone Auto Spa, since I have used 5 of them without any problem. I recently went to the Cobblestone Auto Spa franchise at which I purchased the coupons for an auto detail and was told the coupons were no longer valid for a full detail because the price of a detail had increased. I was told that my options where to redeem the coupons for what I paid for them or make up the difference out of pocket for the current price of the detail. I was also informed that had I purchased the coupon a month ago and the price had increased, the policy would be the same. I feel Cobblestone Auto Spa is misleading customers with their coupons for service and has no intensions of honoring their commitment. Had I known, this was their policy, I would have never paid $800.00 for "Full Detail" coupons, for there is no advantage to buying coupons in advance. read more

Extremely happy. Took my car for an oil change. Excellent customer service. Thank you!

The worst of the worst. I've been to some bad Cobblestones, but these other reviews say it all. Employees are nice enough, just lazy crappy workers with no direction from management I guess. I'll stick to Quack Quack and clean the inside myself since these guys do not know how to clean at all. Never again! read more

BEEN OVERBILLING FOR 6 MONTHS and can't get a response from company. Left a message when I could finally get through all the annoying voice mail prompts. Painful experience. Been a customer for years. Not any more. read more

This is for the cobblestone, formerly Classic Car Spa, on Scottsdale Road near Williams. I'm done with this place! the Car wash is mediocre at best but this latest encounter was a complete waste of money. Inside looked like it had barely been touched. The vacuuming was subpar, both of my Outside mirrors retracted back into the car, my seat position had been completely changed and my radio stations were changed! WTH? This was on a very light day... Only a few other cars there. And by the way, why can't you just start one car and finish it instead of hopping from car to car to car? I looked at my car sitting there after it had been abandoned and everybody rushed to "detail" a car that came in long after mine! $17 For a "basic" car wash... That didn't even equal basic. read more

Terrible experience with the works package! Had to re vacuum and wipe down after second wash and detail! Waste of $28. Won't ever go back! read more

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The team changed the oil in my Honda. Fast, friendly and a perfect job every time. I've been taking my 2016 Honda to this Cobblestone for 4 years. I highly recommend the guys at this location for car service. Thanks! read more

I'm always disappointed when I go here. I told them I needed my back seats scrubbed because my dog got his paw prints all over, and I was told that it wouldn't be a problem -- only to get in my car and see that my seats looked exactly the same, plus there was still dog hair all over! I paid extra for them to do my back seats, and I don't think they even opened the back doors, in all honesty. Don't waste your time. read more

Cobblestone Auto Spa - Paid extra for my back seats to be scrubbed since my dog got dirt all over. This is after my car wash. Clearly still dirty. Not happy. - Oil Change Stations Near Me - Cave Creek, Arizona

I've had numerous experiences here that they do not completely clean your car. I purchase the platinum wash only to discover that they didn't vacuum inside at all nor did they wipe down the interior. I've had to complain and have it run through again and again. They can't seem to get it right! So check your cars people! read more

My husband took my car here for a car wash. He purchased "The Works" for $24. When he arrived home, he said, you're going to have to go back because they didn't even wipe the car down on the inside. This was after he had already spent time telling the guy to throw the empty cup out, etc. I took the car back down and asked to speak with the manager Noah, he came out, checked the car and said, yes, you still have dust on your dash and on the steering column. While he went to get a rag to wipe it down, I opened the back to see if they vacuumed the cargo area and No, they did not. Noah returned and I explained the car didn't look like it was vacuumed either. He said no worries, pull over to the vacuum area and I can vacuum it for you. I did just that, the problem is, I had to walk the manager through everything I wanted done, including vacuuming areas where you could clearly see crumbs. Had I not said anything, he was prepared to let the car drive away not cleaned. He thanked me for understanding but I did not have time to go over the entire car and explained to him what his team should have done for the $24. He explained that they had been slow all day but then just got busy and that's why my car was cleaned that way, but I didn't pay for 1/2 a " Full Works" I paiid the full amount. Nor did they say, hey we are super busy, we can't do a full right now. No they took my money and basically washed the outside if my car and dried it. Why would it be acceptable just because they got busy. While driving home from work tonight, I noticed that none of the windows had been cleaned on the inside as well. Not a good experience with the wash team or the manager. read more

I decided to get an oil change here today. It actually ended up being cheaper than the place I go to regularly. I told then exactly what I wanted and felt I needed done to my car and they delivered. Upfront about the costs, included a car wash. I asked for a tire rotation and they were honest when they told me they will not do it as I need new tires first (purchased elsewhere as they do not sell tires). I expected an okay car wash because it comes with a basic and that is what I received. I did not upgrade however the guy helping me did offer to upgrade for an extra cost. They said it would take about 45 minutes and it took less than that. read more

Worst car wash ever, worst customer service ever! The last few times I've been here they want me to pay $5 extra for having mud on my car. That doesn't even make sense. We bring our cars here because they're dirty. The point of a car wash is to clean a dirty car. I was there today and witnessed them literally chase down a woman and her little girl for the same reason! Good thing this poor woman stood her ground. How unprofessional to chase down a woman and ask for an extra $5 in front of a whole store of customers. After witnessing this today, I will not return and I'll make sure everyone that I know doesn't either. I've never left this place feeling satisfied. Quack quack does a better job. read more

Been here twice now and am currently here. First time was for a diamond wash. Looked good afterwards. Currently here for a detail. Literally haven't seen my car in 2.5 hours. I ask about it and nobody seems to care. Last guy checked and they were "finishing up and it should be another 15-20 mins...that was 40 minutes ago. This is some serious BS! read more

GO ELSEWHERE! I have received the diamond car wash twice looking to get my floor Matt's cleaned. However my third time being here and less two weeks and they unfortunately still didn't clean my Matt's, which I pay extra for. they also left a Matt out of my car and I had to remind them one was missing.. when I received my car I realized the dash was not wiped down and I had to also fix my drivers Matt as it was over my drivers petal. As I returned back around I expressed that kalief was promising and kind and I expressed my concerns to someone else having me send it through AGAIN. As I am waiting (this time outside instead of in) I'm hearing a young man drop words like fat bitch as he is talking to a tall red shirt man and they're laughing as cars are waiting and keep in mind I already waiting 40 the first time....this is my second time through as of today... I'm disappointed in the services provided the passed three times as I have came here for years prior too. As well as I am disappointed in the customer service I have received. As they messed around the young man dropping F bombs short curly hair gold chain left BLASTING music and ROARING a white car. I assume it is his however the LOOK on these retirees face, this place is not at all a respected establishment anymore. read more

My auto is in Texas and I called to cancel the automatic credit card deduction for auto washes. I was first given a disconnected number. Then given a number that would ring five times and then quit. No customer service. No corporate office answering either. Tried for well over and hour to reach someone. No luck. I will now contact my credit card company to see if they can stop the charges. This company is run by what appear to be very dishonest people. I am done with them. Avoid them like the plague. Once you give them access to your card they disappear not the woods and Make it impossible to cancel. read more

I come to cobblestone whenever my car needs a wash, oil change, or any other service. The employees are helpful and friendly, the interior waiting area accommodates customers needs and the overall experience at cobblestone is more than satisfactory. I would recommend this location to anyone in the area. read more

We have 5 vehicles and have been coming here for over 2 years. Nel in the wash sales is awesome! He is friendly and knowledgeable. His customer service is why we continue coming back, and they do a great job on all my cars. Great job! read more

They have really gone downhill. I have faithfully used them during the past 7 years and after my last experience, I will be using another service. They are lazy and cut corners. When they finished with my car, it still had dirt all over it and inside was all dusty. I immediately tried to speak to the manager and they were not available. I emailed and called their customer service number and no one replied. From this day on, I will make sure that all my family and friends stop using them and find another alternative. read more