My husband and I had a GREAT experience at their location in Cocoa. If you want a no sales…read morepressure, knowledgeable and friendly time buying a car/truck, make an appointment with Moises Baldanza! We did not have an appointment, all sales associates seemed very welcoming as we walked in and Moises was ready to help. From beginning to end, we bought a car we are very happy with. Special mention to Jim, foreman of service department, who helped us resolve a small issue very quickly. Thank you. Highly recommend.

Very nice facility, friendly people, quick service although I was quoted a outrageous repair cost…read morefor a half hour fix and then was also told I needed a over thousand dollar repair that according to another dealer whom I trust wasn't needed and was told was not under warranty. I felt completely scammed and had no work done, I fixed the problem myself in twenty minutes.

I had made an appointment to get my Ridgeline recall completed today at 7 am. In the past I have…read morehad good experiences in the Service Department. The gentleman, who never introduced himself, took my car for the repair and said it will take two hours to complete and he didn't have any technicians on site until 7:30. I get up early to get it done as quickly as possible, get a 7am appointment on line, but Space Coast doesn't even have techs available until 7:30 and a job that they advertise as taking one hour and ten minutes in the recall literature is going to take 2 hours here. NO THANK YOU! Took my truck back and will have this service done somewhere more professional. Stay away from this dealership. I don't know what's going on there, but you can feel the negative attitudes of the people who work there.

Worst experience dealing with sales and management team. 5 days of back and forth and they had no…read moreintent to sell a car.

First the guy who convinced me to buy the car used his father's past relationship as my friend's…read morepastor to manipulate me. Then I was promised 90 days til my first payment. I noticed that it was less than that on the contract but was told all I had to do was call the credit union I financed with and they can extend it without a problem! Another lie! The credit union said the dealership would have to cancel the contract and make a new one. Also, the car has been pulling to the right. They didn't offer a CarFax and now I know why! I bought my own and found out there were damages under two previous owners which was not disclosed to me at signing. When I took the car in for an alignment, they supposedly did one. They called a couple days later to see how it was going. I told them it still pulled to the right sometimes and I mentioned the CarFax. I was told Andrew would get in touch with me. Weeks have passed and no call back. I just called regarding the issue with the credit union only to get transferred after being told by the young lady that she would check to see if a manager was available. I got transferred to a nondescript voicemail. After leaving a message, I decided to try back. No one answered and instead immediately transferred me to the manager who had me on speaker apparently, and was quite rude. He wasn't interested in the issues I've been having and just wanted my name and number to have their finance guy call me back at some point. So far, I have not had a pleasant experience. I was warned years ago about Mike Erdman but I thought things had changed. I guess not! I should've stuck with Coastal Hyundai!

They did a great job. I never knew wires could be chewed! So watch your vehicles check things…read moreout and make sure nothing is under your hood taking up residence!!

Bought my Charger this weekend. Everyone in the dealership was very polite and accommodive. Britton…read moremy particular sale rep made me feel like he was on my side and getting me the best car for me including price. Ty everyone

I brought my vehicle there on four different occasions in which they finally diagnose the issue as…read moreexcessive road force and stating the tires needed to be replaced however, they would not warranty replace them and told me I had to directly go through the tire manufacturer. Sounded odd so I reached out to a few other dealers and they said no that is not the practice in procedures to replace tires under warranty due to the fact your vehicle is a 2026 with less than 800 miles on it and should be covered by the factory warranty. So Bob Steele Chevrolet refused to service the vehicle and is an extremely poor business practice. While I appreciate that the service agent initially greeted me promptly and assisted right away, communication and follow-up throughout the process were significantly lacking. After my vehicle was assessed by the service technician, it was parked outside and I waited approximately two hours without any updates. When I inquired about the delay, I was informed that the dealership was waiting for approval from the warranty company. At no point was I proactively advised of this delay or that the approval process could take several hours, despite my remaining on site. Ultimately, I left and returned at a later date after being informed that parts would need to be ordered to replace the tire. I then made an additional trip to the dealership for installation. However, the issue with the wheel itself has still not been addressed, despite multiple visits. To date, I have also received no communication regarding whether the warranty claim was approved or denied, and I am still awaiting a definitive response. Given the repeated visits, lack of communication, and unresolved issue, I have reached a point where I am strongly considering driving over an hour to another dealership to have this matter resolved.

I wasn't even in the market to buy a car. I've bought and…read moresold cars personally for 20 years. I've never been sold something. I didn't wanna buy, but came across an ad on the website. It was too good to pass up. From the customer service and booking appointments to the sales and finance team, and then the sales manager, ensuring that everything about the used vehicle I bought was good to go. Makes this the best carbine experience I've ever had in two decades. I had my car, estimated different places and offered the best bank for my buck at this dealership. Note: I went into the purchase with information, comparables, preapproved, and cognizant of my purchasing power as an informed consumer should so this undoubtedly contributed to my overall positive experience The dealership itself is super easy to find and has plenty of water and coffee, and comfortable seating in a perfectly cooled series of waiting areas with plenty of natural light coming in. I was put in a loaner vehicle while small issues were worked out and I'm more than happy with the way that I was treated throughout the entire entirety of this process. This is the kind of company you want to do business with.

I left Mike Erdman Toyota feeling angry, frustrated, and taken advantage of…read more My service advisor was Melina Johnson, and while she was polite during our interaction, the way the pricing was presented to me left me feeling completely misled. I brought my 2024 Toyota Tacoma in for routine service and was quoted approximately $75 for an oil change, a free tire rotation, and roughly $140-150 for rear brake service. During the inspection, I was told my rear brake pads measured 5 mm. In other words, this was not an emergency repair. The brakes were not unsafe, and the repair could have waited. I approved a repair I didn't need today because I believed I was receiving the price I was quoted. That is where my frustration begins. The brake job somehow landed at the very top of the quoted range. The oil change ended up higher than the number that was discussed. Then taxes, shop fees, and additional charges pushed the final amount charged to my card to $280.75. When I questioned the difference, the explanation I received was that the quoted prices were "before taxes and shop fees." Frankly, I found that explanation unacceptable. Taxes and shop fees do not magically appear after a customer agrees to a repair. Those costs were known before I authorized the work. If the actual amount I was expected to pay was close to $281, then that is the number that should have been presented before I was asked to make a decision. What bothers me most is that this was a non-urgent repair. Had I been given the true out-the-door cost from the beginning, I very likely would have postponed the brake service and waited until it was actually needed. Instead, I feel that the lowest possible numbers were emphasized to get approval, while the real cost only became clear afterward. The entire experience felt predatory. It felt like a sales process designed to make a non-urgent repair sound inexpensive enough to approve, only for the final bill to grow once the customer has already committed. Whether that was intentional or simply the way this service department operates, the result was the same: I walked away feeling deceived. Customers should not have to do mental math, guess at hidden costs, or wonder what the real total will be. Customers deserve honest, transparent, out-the-door pricing before they authorize work on their vehicles. I trusted the information provided by Melina Johnson when deciding whether to spend my money. Looking back, I feel that trust was misplaced. The repair may have been completed correctly, but the way it was sold and priced felt predatory, misleading, and unworthy of the trust customers place in a dealership service department.

We have just purchased our 4th vehicle from Cocoa Hyundai…read more Our sales person, Dan and the sales manager, John, did a great job of getting us into the vehicle we chose. Brian in finance closed the deal and we were quickly on the road.

Sold a lemon car. Shakes and told it's the profile of new car. We have had 3 sets of tires on car…read moreand HQ Hyundai says there is an issue. We have to work through Hyundai Corporate and it's been a month niw. The owner At Cocoa is worthless, won't take or return calls. We have had 7 cars from there in the past 20 years and recommended friends and family . This is a 65K car, not a small expense.

Great customer service. I bought my car from there about 2 years ago and the only reason I'm having…read moreto get a new one now is because of a wreck. I will be returning to them for another car.

From the owner: Used Cars and services, Buy here pay hereread more