I almost never go to a dealership for service when it's not warranty covered, but this was a unique situation. Grok diagnosed my issue, but none of the local auto shops could get me in, and my car was dying at intersections. Kia got me in the same day that I called, concurred with the Grok diagnosis, and resolved the issue before lunchtime... and bonus, didn't charge me an obscene fee. Sure they offered additional service up-charges. Sure they tried selling me a new car. Sure their WiFi was unusable for Zoom calls over VPN. But most of that was expected. Thank you to Dustin and the rest of the team who got me ready for a road trip. Much appreciated! read more

This is going to be a long review, but I want to share my full experience so future customers understand what they may be walking into. My first interaction with Jackson Kia started online after I received a Kelley Blue Book offer for my vehicle. Shortly after, I began receiving multiple calls from the dealership expressing strong interest in purchasing my car. During the first conversation, I was completely transparent that I was currently in a lease with Acura but was interested in potentially getting out of it and purchasing a Kia. From the start, the experience felt pressured. A manager told me I needed to make an appointment and made a point to say that if I didn't come in, it would take away from other customers and the dealership. That immediately made me uncomfortable. That same week, I received at least five more calls from different salespeople asking when I was coming in. I explained multiple times that my fiancé was also purchasing a truck that day and that we would come in when we could. I was told they would be "ready" & "roll out the red carpet" for us. When we arrived, it was clear they had no idea who I was. A salesperson sat down with us, pulled up inventory, and took notes on all of the vehicles I was interested in. Once I mentioned my Acura lease, he brought over a manager who immediately began asking how much I owed. At that point, I simply wanted the offer on my vehicle that they had aggressively contacted me about. Instead, I was told Acura blocks dealerships and they couldn't help me get out of the lease. That was fine - I said I'd handle that myself and reiterated that I was still interested in purchasing a Kia, cash. While there, my fiancé asked for an appraisal on his Toyota 4Runner to compare it to another dealership's offer. They were gone for less than five minutes and came back with "about $10,000," handed him the keys, closed the browser, shook our hands, and ushered us out. No breakdown, no effort. I wasn't even offered the chance to see a single vehicle I had come in for. For context, another dealership had already offered him $24,000, and the next one offered over $20,000. The offer from Kia was an obvious lowball & made it clear they had no interest in working with us once they realized the lease situation wasn't easy. We walked out stunned wondering if that actually just happened. The next day, I received a text from a manager saying, "We're sorry we missed you yesterday." This showed a complete lack of communication, considering I had been physically in the dealership the day before. I explained what happened and commented that the "red carpet" they promised felt like a joke. Trying to recover the situation, the manager told me there were "ways around" the lease and encouraged us to come back. After confirming details with Acura, we foolishly gave them another chance. During this visit, the same manager accidentally sent me a text clearly meant for another employee about an upset customer arriving--unprofessional, but consistent with the pattern. He hyped up what he called an "insane, crazy deal" on a vehicle listed around $32,000, already over my stated $30,000 budget. He returned with a final number of $43,000 out the door, including nearly $11,000 in fees, one of which was an almost $5,000 mandatory warranty. If a fee is not optional, it should be included in the advertised price. These fees were significantly higher than every other dealership we visited. We walked away. We went on to work with several other dealerships including Dodge, Toyota, Honda, Acura, etc., and I can confidently say this was the worst experience. One dealership even warned us not to go to Jackson Kia because of poor service and excessive fees. Ironically, I did decide to purchase a Kia--just not from Jackson Kia. The lack of communication, aggressive pressure followed by dismissal, and outrageous fees made this one of the most stressful car-buying experiences I've ever had. I will absolutely be warning others to avoid this dealership, because I would hate for anyone else to go through what we did. read more

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I am submitting this complaint regarding Jackson Kia in Cocoa, Florida, due to serious concerns involving misrepresentation, failure to disclose mechanical defects, and improper handling of diagnostic information that prevented accurate evaluation of my vehicle. In November, I purchased a 2019 BMW X3 after the sales representative insisted it was the only vehicle I could qualify for and repeatedly described it as "perfect" and "excellent" for my high‑mileage work needs. I was not shown any alternative vehicles. Immediately after leaving the lot, a TPM malfunction appeared. When I returned the next day, the General Manager dismissed my concerns, told me I "should have asked better questions," and refused to unwind the sale. He offered only three fuel fill‑ups and told me to return in three months. Between the purchase date and February, I had to add oil twice and coolant twice. On February 15, the vehicle experienced a Drivetrain Failure on I‑95, entered limp mode, and became unsafe to drive. It was towed to Jackson Kia. The dealership reported nine diagnostic codes, later increasing to fifteen, despite claiming the vehicle had passed a "200+ point inspection." They also admitted they do not have a BMW‑certified technician or the proper diagnostic tools. Critical issue: Before I could tow the vehicle to a BMW specialist for proper diagnosis, Jackson Kia erased all diagnostic codes, preventing BMW from reproducing or identifying the failures. This destroyed essential evidence and obstructed independent evaluation. I believe these actions constitute misrepresentation, failure to disclose known or discoverable defects, and improper handling of diagnostic information. These issues have created significant safety risks and financial hardship. I do not recommend this dealership to anyone who is looking for a reputable dealer. Nothing can change my mind at this point. Take heed, and go somewhere else. read more

Hi Phil, it pains me to write this to you, but I went to your location earlier today to get the Nissan Sentra that you had available and not only did your sales person not show me the car but then your sales manager Chip came and cussed me and my fiancé out and told us to get off of his lot and I simply wanted to buy a car . read more

Jackson Kia - Chip the man that said to get off his lot - Car Dealers Near Me - Cocoa, Florida

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I can't give this dealership enough stars. Our salesman, Jeffrey was fabulous. Tried 3 dealers closer to us which were more bait and switch and condescending! NOTHING like Jackson. Had an issue with the charger. Not only was my call returned very quickly, the associate, Tony, actually did research on it. Even though he found it was within acceptable limits, sent me a new cable to be certain. Bought 3 cars from them! Worth the drive from Orlando! read more

Before I start, I want to say I'm not entirely blaming myself for falling for the scam they pulled. My wife and I had brand new vehicles from out of state--mine was a 2024 Kia Sorento and hers was a 2024 Kia K5. While I was getting service done on my vehicle, the salesman said, "Hey, let's make a deal on a brand new 2025 right off the floor." I was curious and decided to see what he was talking about while I waited. Long story short, I ended up buying a 2025 Kia Telluride, and my wife traded for a Sportage. Everything they told me was untrue--how I could refinance after one year, how many free oil changes I'd get, and so on. I felt like a complete fool, and to top it off, they somehow took my wife off the loan and made me the primary on both vehicles. I can't blame anyone but myself, but they were sales con artists, and I fell deep into it. I'm sharing this so you know that if something sounds too good, you should really read the contract carefully. read more

BEWARE BEWARE DO NOT GO to this dealership I promise you will regret your decision in one way or another!! I have had a very unpleasant experience with Jackson Kia regarding the pricing of the vehicle I purchased from them. Please whatever you do make sure you read all paperwork in finance office before signing anything, don't let the do the yo-yo contract because they will mark up the price of the vehicle and you won't know anything until it is too late to do anything. This is exactly what happened to me. I was charged some crazy 4500.00 government fee along with 2995.00 fee for Jackson Advantage that I had no knowledge of. I was also told I had to purchase an extended warranty and gap insurance in order to get financing for the vehicle purchase. This has been a living nightmare and I by looking back at google reviews yelp reviews car guru reviews and others thi same thing has happened to many other people. I have continued to pressure Jackson Kia about refunding some of my money and so far they have refunded some amount but now they have stopped responding to my emails so as of tomorrow I will be sending certified mail to Jackson Kia and filing formal complaints with the appropriate authorities. P.S. When I was doing my credit application one of the salesmen working with me on the deal asked me to pull up bank statements on my phone to send over to finance and he forwarded my bank statements to his personal cell phone along with all of my banking information, this information should always be forwarded to a secure location within the company not a salesperson. I could go on for days. Please be aware of this dealership and I will update progress in the review. read more

Jackson Kia - This is my purchase - Car Dealers Near Me - Cocoa, Florida

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First I browsed the website to review what KIA vehicles fit my needs. Then I did a bit of research on the models that I liked. I called the dealership and made an appt w a "user friendly salesperson". I received a txt from Nick G to set up a time to meet. I had to move my time twice and Nick G was OK w that. Nick G and several others Greeted me at the front desk. The "vibe" of the showroom was upbeat, and the staff was friendly. Nick G brought a KIA Niro EX hybrid to the front with all the doors open and He gave me a nice tour of the features of the vehicle. We went for a test drive. I was impressed w the Niro - and ended up purchasing and driving it home same night. I appreciate Nick G and his professionalism. Business w a bit of easy conversation. Nick G did a great job. Listened to my concerns. Thank you Nick G! read more

Tommy was very helpful and professional and everything went smoothly. I love my Sorento 2026

Bait and switch scam sales. They advertised a low price car then tried to upsell me to a more expensive car. Even though I was very clear about which car I wanted they tried to upsell me to other cars. The salesman finally admitted the car listed on the website had been sold a long time ago. read more

Jackson Kia - Scam car ad - Car Dealers Near Me - Cocoa, Florida

**Unprofessional and Disrespectful Experience** I don't usually post reviews, but my experience at Jackson Kia was disappointing enough that I feel others should be aware. From the start, there was a lot of pressure and very little transparency. The price we were shown in person didn't match the one listed online, and new fees and add-ons seemed to appear at every step of the process. When we tried to ask questions, the friendliness disappeared fast. Even worse, I overheard staff making comments about customers with less-than-perfect credit -- laughing and using language that was completely unprofessional for a business environment. It made me uncomfortable to think how they might speak about anyone once they walk out the door. Car buying is stressful enough without dealing with pressure tactics and disrespect. If you decide to visit, **get every number in writing** and don't let anyone rush you into signing anything. I left feeling disappointed and disrespected. There are plenty of dealerships that still believe in treating customers with honesty and courtesy -- this one didn't. read more

My tire pressure sensor gauge has failed and I have had my Kia Sorento 2016 in 3 times now and instead of having all 4 replaced they just kept resetting them at a cost of over $200 a time. So I told them I wanted them replaced and that since they failed to tell me that they needed to be replaced they just kept charging me service fees. I also told them I was not paying full price for the replacement since they did that to me. So they ordered the parts and scheduled me to have the job done. I went in and they tell me they only received ONE. I needed a knew windshield washer pump so they did replace that at a cost of $332. $92.84 for the pump and $175 for the install plus $32 for shop supplies. Totally ripped me off. Stay away from these idiots read more

Bought a new KIA from this place. The experience and service after the sale was horrendous and had they not been the only dealer in the area to have the same Sportage model and color I wanted, I would have walked. Super shady. Did the painful dance of negotiation for 3 hours. Once the price was agreed upon, I waited over 3 more hours at the dealership to get with the finance person. In the interim, they signed me up for digital and told me that if I took their survey right then and gave them 5 stars, they would give me a free tank of gas. LOL. They also tried to sneak in the $5K 'Jackson Advantage' to the overall price. Yeah, don't think so. I expressed my displeasure to the finance person when he was finally available and he became agitated and basically said that I shouldn't complain as the couple before me waited the same amount of time. The entire document signing process was done in silence, until he started writing on the back of an envelope to upsell me another 5K in add ons. He took about 3 attempts at me to buy until he finally gave up. I was getting even more pissed by the moment. Left the dealership only to get a payment notice 45 days later when I had told them that my payments should not start until 90 days, which they had agreed. I called the dealership for 3 days straight and could not get anyone from finance to call me back. Finally was able to get someone in KIA Finance to help out. This dealership is extremely unorganized and unprofessional. Do yourself a huge favor and keep driving past this dump. read more

Buyer beware. I recently bought a 2025 Soul from Jackson Kia and they have a tricky way of adding to the manufacturer's cost. It's called the Jackson Advantage which adds an additional $5000. to the cost of your car. The tricky part of this is that the salesperson doesn't tell you about it. I am in the process of trying to get ja refund. Wish me luck. BOTTOM LINE BEWARE WHEN BUYING A CAR FROM JACKSON KIA. I wasn't and it cost me over $5000. read more

Our salesman Jeff Dumas was a pleasure to deal with. He was kind, knowledgeable, and no-pressure. The sales manager was somewhat less so. But with Jeff's help we got the deal we wanted and we're very happy with our new Kia Seltos. read more

I'm sitting here in the waiting area wondering why it's taking over two hours to fix my car horn. This is my second visit as they didn't have the part the first time I came in for this issue. They told me would call when the part arrived. They didn't. I only found out it had arrived when I called them a week later. I wish I had purchased another Honda but it's too late for that now. read more

I'm being harrased by Jackson Kia since about August 2025. I get about 5 phone calls a week from their sales department. I have been telling them for months that I'm not interested and they just keep calling. At this point I just hate them and would NEVER do business with them again as they are just so disrespectful. They use a lot of different numbers, but always identify as Jackson Kia. Mainly, it is their Spanish speaking salespeople who call. I speak Spanish, so I have told them repeatedly to stop calling, but the harrasment continues. I am considering consulting with a lawyer to stop it. If you're considering doing business with them, be careful. It might be for life and not in a good way! read more

Jeff Dumas,sales,my sale person ,"Rocky- internet department , Nick-sale manage rwere great , very responsive, really nice, courteous, very professional, great follow up and worked with meon getting a great deal on a 2025 kia K Jeff is 5 star plus and the rest of the teama swell. they make one feel very welcome and go the extra mile for you !I highly recommend Jackson Kia, ******Jeff Dumas and the whole team! read more

All the people I have dealt with have been great. They kept me informed during my last service (with Bianca) and everything went smoothly. 5/5 for Bianca. This LAST service, removal of wrap, was done by Matthew Smith, and that was a great job as well. The manager Sean (Shawn?) made sure I had transportation to and from the dealership, and that made things very convenient. He even had the car delivered to my home when the work was done. Match that. I had to mention all 3 names, as the Kia online feedback is automated and difficult to navigate. 5/5 for Bianca, Matt and Sean. read more

jackson kia is selling wrecked and very damaged vehicles for high prices and they refuse to tell the customer that the vehicles has already been involved in a very bad car accident!!!!!! and they when you ask to look at other vehicles the car salesman will tell you no your only available for this 1 vehicle, look at the yelp app for the very madddd customer comments!!!! do not take your ass to jackson kia to but nothing at all!!!!! rate then negative -1,000% jackson kia is selling wrecked and very damaged vehicles for high prices and they refuse to tell the customer that the vehicles has already been involved in a very bad car accident!!!!!! and they when you ask to look at other vehicles the car salesman will tell you no your only available for this 1 vehicle, look at the yelp app for the very madddd customer comments!!!! do not take your ass to jackson kia to but nothing at all!!!!! read more

I leased an EV9 and they owe me $15k for my trade in equity because I had my trade in mostly paid off. It has been 16 days and they keep saying "we'll have your check next week". They never said I wouldn't have it the same day when I bought the car. I'll update this if they give me the check but something at best incompetent or at worse suspicious is going on. read more

Charging $512 for a brake fluid flush and tire alignment is ridiculous. They have no gym. They have no loaners. There's nothing to do. Their Jackson Kia Advantage plan from 1 year ago is also ridiculous. Only covers oil changes and tire rotations. Only the cheap stuff. Costs $3995 or $4995. Highly ridiculous. On most days, I don't really care to fight. I'm happy I go along and trust my service advisor and the business to act in my interest. You can even call me naive or happy-go-lucky. That's fine. But I think they have genuinely pissed me off. The more and more I think about it, the more my blood boils. If they read this review and offered me a $100-200 refund credit to match other places' pricing, I'd love them for that. Most likely, they'll just get richer and richer. Not the employees, but the business. The owner is just going to continue profiting as the attrition rate gets worse. read more

My mom bought a car here, did not want the extended warranty, said that explicitly, but they snuck in the "Jackson Advantage" for $4995 which is the same thing under a different name. She went back in to ask to get this refunded - it hasn't been used, it's only been 1 month - and the manager got angry at the suggestion. We'll be pursuing getting our money back other way. Buyer beware!! read more

I had the most wonderful experience buying my Kia Seltos at Jackson Kia. Stephen was my Sales man and just was a pleasure to work with. They gave me an amazing deal, and top dollar for my Camaro. I was thrilled to have worked with everyone that assisted me, and my finance guy was amazing. They were so transparent about everything, and I LOVE MY NEW CAR so much!! Pleasurable experience especially being a woman and having gone to the Hyundai dealer the day prior dealing with a pushy salesman who was overwhelming and thankfully their computer shut down. It was a sign!! One of my long term friends referred me to Jackson Kia and I went online in advance to see what they had so I could go in knowing what I wanted to test drive. read more

What a beautiful dealership, great environment and a pleasant to work with staff! Thank you Jackson Kia! I highly recommend visiting Jackson Kia for your next Kia!! read more

I went there to check out my options for a vehicle, going so far as to allowing a soft pull for my credit. I was led to believe that a soft pull was being done to check my credit. I didn't buy a vehicle from there because I wanted time to think about it as well as to consider my options, such as other vehicle models and what not. Then my email gets lit up with credit reporting alerts telling me that a HARD PULL was done on my credit report. My credit score took a hit by a few points and the hard pull is now part of my credit report for the next two years; all of that against me for nothing. When I asked the sales rep about it, he said that they did a soft pull because they didn't submit it to any banks. But, of course, you can't argue against the alerts that I got from Experian and Equifax as well as from Chase that they did a hard pull. Thanks a lot, you guys. While I may be looking for a vehicle, I won't ever give you my business now. If you were willing to be dishonest about checking my credit, who knows where else you'd be dishonest in the deal? read more

Had to have the AC evaporator replaced 3 times and of course the last time was told KIA knows there is an issue but it will not covered under warranty. Called KIA direct for a good will gesture and was told they tried several times to contact Jackson KIA and were denied any help on the repair. So bit the bullet since we just paid it off Nov 2024 dropped it off and for the next couple hours are called and texted to just trade it in for a new vehicle which is going to be much better. Followed by this is new owners and different way we do buisness. Mind you the repair is well over 3,000.00 Overall the business seems very disorganized and questionable practices we will never enter that dealership ever again. I will drive 2 hours if needed to have this vehicle serviced. BUYER BEWARE. Cocoa KIA -JACKSON KIA read more

Not really sure how to explain how bad of customer service I received here. Was trying to get basic numbers on a car over the phone so I could make an offer. I wasn't even trying to haggle, just give me the numbers and I'll agree to it. I live outside the area and had worked out shipping to get the car. Day 2 of reaching out I was told the car sold. Day 3 I was called and told that was a mistake. I again said just send me the numbers and I will formally make an offer. Promised to have the numbers by the end of the day I still received nothing. Day 4: I was called and told I would receive numbers followed up by a text that said within 20 minutes. Toward the end of the working day I was called and told the car sold. Not sure why I was putting such an effort into giving these people money. They obviously are not up front and are working various angles. read more

Great experience at Jackson Kia definitely recommend they have over 350 cars go check them out

STAY AWAY!! This dealer is 1000% shady! The sales manager gave us a price on a 2025 Sportage that was 10k higher than other dealers in the area for the EXACT SAME TRIM AND PACKAGE. They automatically add a 5K Jackson advantage package that they say cannot be removed. During the test drive, the sales person told us that the lifetime warranty was included for free. But it was actually part of the 5K Jackson advantage that also includes protective interior and exterior coating and some other items that are extremely marked up. They also automatically add several hundred dollars for a screen protector for the vehicle which could not be removed. Why not offer these as optional vs trying to force the customer to purchase these items?? Their 33k price online includes incentives that are not applicable to most people like military and Kia loyalty discount plus a rebate for financing. The price went from $33k online up to $47k out the door. THAT'S INSANE! And the sales manager would not let us have a copy of his quote. We walked out and will purchase elsewhere. BUYERS BEWARE! UPDATE: purchased the exact same vehicle from Karl at Boniface today for $35k. Exceptional and trustworthy experience from start to finish. Boniface customers for LIFE! read more

Amazing crew, Everyone there was very helpful, explaining the process every step of the way, I was greeted by Ian, who instantly made me feel comfortable, I had an idea of what I wanted but wasn't really sure if it was the right time to buy. But after speaking to Chip he assured me he'll get me the best deal possible. Long story short, I drove home with a new Kia. Highly recommend if your in the market for a car. read more

Was told vehicle I was looking to buy had all the features I wanted! Sad to say, it did not and the salesperson then lied and said he never told me that it had wireless charging, and a power liftgate,, etc., etc. Beware what you are told here and check everything. This is definately a place for BUYER BEWARE. read more

i'm giving them one star because u can't continue without giving a star. they all lie. they all tell you that they will do everything you ask for and then they'll make you wait in a room while they're sticking it to you. warning: watch the finance amount before you sign anything!!! do not believe one word any of them tell you. they list one price but on paper they'll add about $15k . they are greedy and trust me if you don't do your diligence they'll all give themselves a $20k commission. trust me, use your own bank. after they stuck it to you on paper they'll give it to you again in finance. don't trust noah, nick, or phil perrone. you better read everything you sign don't but anything the same day. go home and read their offer. you better get it in writing! thee most manipulative dealership i've ever been too don't believe me, watch how they'll kiss your ass the entire time you're there. i'm sells when i tell you don't buy anything or sign anything before you read the contract. they'll also tell you they can work out any deal any finance rate any payment only to stock it to you so bad you'll be left wondering what just happened. in fact their own finance company called me and asked me on a recorded line if read and understood everything. in addition they'll ask you to buy extended plan and gap insurance. don't fall for that crap . learn your mistake through me. don't trust anything out of their mouth! don't shake their dirt little hands. they're disgusting¡ i can't even look people like this in the eye! on hat of you've already been scammed i feel for you. please post your experience. we got to work together to stop scammers like this. learn thru me!! post your experience because they think it's funny when they pull one over on you. read more

do not buy a car here they do not stick by the deal nor the we owe! i bought a 26k car they charged me 42k and di not give me my paperwork until it was after the right to recission. worst dealer in florida read more

I have been with Kia for 9 years. I started with the Soul, to the Sportage, to the Sorento, to the Telluride going to the EV9 and now a 2025 Telluride. From this, I had dealt with a few dealerships and had different experiences from them all. One common experience I always felt was stress during the process of purchasing. I purchase Kia vehicles because I believe in the Kia products. However, getting a vehicle did feel overwhelming with second thoughts on purchasing because of people involved. I am sure we all felt this one way or another. Until Now.. I purchased a 2025 Telluride S from Jackson Kia in Cocoa Florida. I am still amazed the different experiences I had with Jackson Kia compared to other dealerships selling the same product. The sale person, Rickie Stinson was great with understanding what I was looking for and knew what I wanted. I noticed he didn't push me towards something I didn't really want as other sales people did in the past. When he showed me the Telluride S with everything I wanted including the tow package and captain seats in the back, I knew this was for me. Rickie Stinson gave me exactly what I was looking for and nothing less or extra. After picking this Telluride, he introduced me to the manager, Nicholas Turitto. In the in pass, I always felt outnumbered at this point while feeling I need to be on my guard for anything with all the numbers placed on paper. However for some reason, I did not feel this was the case during the time speaking with Nicholas while Rickie was standing near. I felt like they really want to really help and listen to all my concerns before agreeing to anything. Nicholas Turitto went beyond helping me and offered me several terms to consider. Having options is great. This only increased the trust factor further knowing I was really satisfied with all the information shown and truly content with my decision. From here, I met with Business Manager Finance Scott Cersosimo. In the past with other dealerships, this was always the most stressful time. Signing documents and committing to financial obligations that cannot be changed is always stressful. It was usually during this last part I always felt increased pressure for additional expenses and always second guessed the decision of purchasing the vehicle. However, I will honestly say and stand by that this was truly the first time I had no pressure and Scott Cersosimo made sure I fully understood every aspect of my purchase before signing any documents. In fact, Scott Cersosimo really made this the best experience I ever had with purchasing a vehicle and I left feeling very content and satisfied with the purchase and commitment. I hope this helps anyone thinking about a Kia knowing I had the greatest experience from all involved with the purchase of the 2025 Telluride from Jackson Kia in Cocoa, Florida. Knowing I been with Kia products for 9 years, I know for sure where I will purchase another Kia for my daughter in a few short years from now. Trust goes a long way and I am content with the trust established along with standing by recommending Jackson Kia in Cocoa, Florida for anyone looking for a Kia with no stress. read more

I purchased a used Jeep Wrangler from this dealership in September. Needless to say, they sold me a lemon. Within the first week of having it, there was an issue with the battery or some sort of hookup to the battery and sensors. I did not receive my car in working condition until the end of October, after taking it in to get the same problem "fixed" three times. In January, I started hearing clicking noises from the engine. I had it checked out by an actual Jeep dealership and they said that the problem that needed to be repaired "doesn't just happen in 3 months". I called Jackson Kia numerous times and have left multiple messages for David, the manager, to call me back. I have yet to receive a call back. He is either "not in office" or "stepped out to lunch". My entire experience with this dealership has been unacceptable, unsatisfactory, and unprofessional. read more

I looked at their website and they had the best prices and had the Rio in stock. The problem was when I saw statement they add extra $5,000 without telling me or asking if I wanted it. I told them to take it off or I would walk. Sale man said he had to ask his manager to take it off. That is BS. They took off and I bought the car. read more

Jackson Kia replaced my engine which was on recall. When I got my car back the air conditioner no longer blew cold air like it did before I took it to Jackson Kia. They tried to charge me over $900 to fix it saying the compressor was not working. I told them the air conditioner blew cold air before they replaced my engine and that it was not my fault it didn't work. To make a long story short I took the car to a local auto shop and the air compressor was fine. The technician said that someone had bent the connectors and therefore the air conditioner wasn't work. So when Jackson Kia replaced my engine someone did not reconnect the AC right and bent pins that prevented contact preventing the AC from blowing cool air. It ended up being an easy fix and didn't cost me an arm and a leg that Jackson Kia would have charged me for something that was not wrong with my vehicle. read more

If I could I would give them 0 stars, the vehicle I attempted to purchase had a list price of 30.8K, first offer received was for 43.5K out the door and that was with using a credit union buying service. When asked about unnecessary fees my wife was told "that's how we make our profit...." I refuse to pay BMW prices for a frigging KIA!!!! read more

I purchased a Kia Sportage in August 2022. My vehicle also had an added dealership fee, as was the main complaint of another reviewer. However, I had visited several dealerships and all of them had a bumped up price due to the shortage of new cars and the higher demand at the time. Jackson Kia worked the numbers for me for over an hour, until I was satisfied with my payments, and the financing was done through my bank with a super low interest rate. Also, prior to me deciding on the Sportage, Trent patiently let me test drive multiple vehicles and answered an endless number of questions about pros/cons of each one. I would recommend this dealership to anyone. read more