This is a great non profit that does the best they can with what they have. I can't speak on puppies being sick or kittens. What I can say is that when you first walk in it's very crowded so many kittens in kennels. It breaks my heart! (Not their fault) we need more fosters and people to adopt that will take care of these babies. I was going to get vaccines during their low cost clinic, and ended up going to HCH because they had a sooner date for a sick clinic as well. So that was the reason I went somewhere else. But I do hope they can get more adoptions going, for kitties and pups! I did find the staff to be very nice and welcoming! Huge hill to drive up though read more

Thank you for caring for the animals However they did deny me adoption to take a puppy to a show... whats more important a show or a dogs life read more

I don't usually review or comment about not for profits, they work hard and have to be extremely resourceful to keep their organization going. However, what I thought was going to be a good experience turned out to be negative. I was in the process of trying to find a place to rehome my son's dog, the reasons and story behind the decision are complicated so I thought the staff would be helpful and understanding. After a brief first call to find out their process, I was told to call back the following week. When I called back, the staff member who I spoke with was rude and dismissive. She asked a few general questions, then told me because my son's dog didn't like cats, she wasn't going to take him. I didn't understand since many dogs don't like cats. She suggested that I call Animal Control to see if they'd pick him up and take him to the other animal shelter in Flagstaff. They wouldn't, so I called the second animal shelter and the experience with them has been nothing short of miraculous. Coconino County Humane my son gave your organization over $200 for a puppy we had to return. Remember you're a non profit serving the public and should remember where your financial support comes from. I volunteered for over 17 years and never was any organization so disconnected from their mission and purpose. read more

I went to adopt my first cat, and the staff were kind, but not super helpful. I had to go back to the cat room alone without staff to guide me or help me look at the cats available for adoption. It would have been nice to have someone who worked there and knew more about the cats to help me pick the perfect fit! However, other than that the experience was fine and relatively calm. I ended up adopting a sweet girl from them and they made the adoption process pretty straightforward. read more

Humane Society Coconino Humane Association - The kitty I adopted - Animal Shelters Near Me - Flagstaff, Arizona

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I have several serious concerns regarding this shelter. Firstly, during both of my visits, the kennels were extremely dirty and appeared even worse the second time. Additionally, there were numerous errors in the paperwork, including incorrect gender, age, and microchip information. The shelter also misrepresented the dog's age to increase the price. Furthermore, they handed over my puppy while she was very ill with giardia, due to clogged drains in front of their enclosures that overflowed into the kennels. As I was trying to configure housing to not further ail my roommates, Ash was given away while still sick, showing a lack of concern for her well-being, her new owners, or me. Therefore, I cannot recommend this shelter. It is unsanitary, unprofessional, and dishonest. I deeply miss my baby girl, Ash, and I hold the shelter accountable for their deceitful and negligent practices. read more

the location on 4th street.....they need to fix their website telling about prices for their shots for cats or dogs!!!! and if ur taking pets to get checked or get shots they dont do that there....they shouldnt charge to drop any pets off.....and especially if the kittens are being found at purina property!!!! they have been dropping them kittens off and the guys their told us they dont charge, but that rude lady that works there charged us $40 to drop of the 2 kittens.....they wrong for this. it shouldnt matter who drops them off!!!! if they came from purina though!!!! and if she needed berification all we had to do was call the manager at purina who found them!!!!! never going back there again!!!! i didnt appreciate how things were handled!!!! read more

I'm a little concerned because of all the comments mentioning puppies that contract distemper after leaving this shelter. I adopted a puppy about a month ago and he got sick, we think kennel cough, for about a week then got better. This location is definitely understaffed and overworked. Everytime I go back to get the puppy vaccinations it takes about an hour. They have a large selection of animals up for adoption from birds to turtles to dogs of all ages. I even almost came home with a chicken! I imagine all shelters face these problems, so don't let this review deter you. read more

Humane Society Coconino Humane Association - Animal Shelters Near Me - Flagstaff, Arizona

My partner and I both have waited our whole lives to be ready to adopt a dog and we made the decision this week at this shelter. It was a really big deal for us and we were pretty anxious but so excited. We found a wonderful pup but the rudeness of the staff made what should be a joyous experience really tough. I can only imagine working at an animal shelter comes with many stresses. I totally get that. But, remember there are good people walking through your doors committing to providing a loving home to your animals. Cheer up, smile and help make that experience as great as you can for them. read more

This place is great the workers are very nice and very helpful and it's got a beautiful view

Very disappointed because there was a dog I really liked and connected with but wanted my other dog to meet him first so the next day I came in to do the meet and greet and I was told the dog had to go on meds for 10 days and wasn't allowed visitors. They told me they would put me on a waitlist for him and as soon as he was off his meds I would be able to bring me dog again and I would be the first person they would call. 10 days passed and no call so on the 12th day I called and got told he was adopted. I asked how that happened since they assured me I would be the first person they would call and they said they probably just forgot to check it or that it accidentally got deleted. I was so upset since I had been waiting and really like this dog but at least he got adopted. read more

After losing both of our labs to old age 2 years ago we as a family have decided that we have gone long enough without a dog. We had decided that we would get a rescue pet this time. We walked in and did a stroll and found this 4 month old mix sleeping amongst the chaos that is the pound. We had a quick get to know ya in the visiting room and we knew right away that we had found our new family member. The staff was very helpful and efficient. She was prepped and sent to the vet the next day for her surgery. We picked her up and she spent a good week recovering. She definitely had the pound smell so a good tip is to use dry shampoo and a brush until you can bathe them. It was incredible how timid she was at first but then there is a day where your dog realizes she is at her forever home and immediately turns into a good ol puppy. We are thrilled to have her and with some proper training she is as happy as a clam. So glad our paths collided that day and we look forward to many years with our new family member. read more

Humane Society Coconino Humane Association - Kit - Animal Shelters Near Me - Flagstaff, Arizona

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I'm VERY sad hearing the story from my Flagstaff friend, he went there very recently. Said you could see the dogs ALL had diarrhea, cold dark cement no windows.... He said their Facebook page they're asking for money for something that the woman said was NOT happening, knew nothing about it SO where is all that donation money going ??? This place needs to be investigated on a few levels!!!! Shame on you!!! Hope Karma gets you soon! read more

Everyone at their office is helpful, very knowledgeable and friendly. I took my dog to get few shots she needed on a low income note. My poppy was nerves so the lady helped me to field all the paperwork. My experience was extremely good and I will definitely go back and recommend this place to everyone. read more

Beautiful place high in mountains with lots of ponderosa pine trees everywhere!! The staff and volunteers are oh so helpful!! Great energy and caring people!! read more

Did not have a good experience here, which was really disappointing since I have donated money here in the past and was planning to do so again. Now I'm not so sure. I had a situation where I was trying to rescue a stray off the street and get her fixed to prevent more strays. I went to the shelter to pick up paper work as directed. I asked the person at the front desk for advice and was given curt answers I didn't fully understand, and when I asked for more clarity, she made me feel like I was wasting her time. The office wasn't busy at that time, either. I approached the lady twice before giving up talking with her. There was an animal keeper there who luckily took pity on me and gave me more information on what to do. My experience was similar to Maddy L's and Brock E's. I want to give the shelter a chance because of the stressful fire evacuations right now, but the experience left a really sour taste in my mouth, especially since I was trying to prevent more strays from hitting the streets. Good luck if or when you go. read more

I've been here a few times, actually just adopted a puppy from this filthy, disgusting faculty. The stink is so bad, it's unbearable for more then 5 minutes. There is no ventilation, it's unsanitary, a terrible place for any animals. Front desk is rude, and unhelpful. It looks like a rundown trailer park, with poop everywhere. Livestock area is not fit for any animal. Trash is everywhere. This place needs new management. read more

On first notice when i entered this humane society, i wasn't greeted at all, i had to ask to see the dogs (maybe this was because i've never been before so i wasn't sure if i could go right in) i had no intentions of rescuing a dog on this particular day, although browsing the isles there i found the perfect puppy, i had asked to see her one on one and they cleaned and prepped a room for me. i had seen issues about distemper with previous posts and it seems that they have taken the steps to fix that issue now. they gave her a dose a distemper the same day i went to adopt her, they ended up sending her to the vet the very next day to get fixed. They provided me with information which i would need to keep a happy and healthy dog. read more

Has anyone else started noticing how nonchalant workers are becoming? My wife and I went to the Flagstaff Humane Society to pick out a new cat on Saturday, 7/11. We found one we liked and started the process. From years of adopting pets, we were prepared for their authoritarian, jack-booted rules and absolute enforcement. They really couldn't care less what you think - from their $150 fee to get a cat ($250 if you want a dog), and don't even think about taking your pet to your own vet for spay/neuter. They control everything about the adoption process and you can pound sand if you don't like it. Literally - they'd rather destroy the animal than accommodate you in any way. We live about 75 miles away and happened to be coming back to town on Tuesday, 7/14. We made this very clear as we told the clerk we wanted to pick the cat up around noon. She said it wouldn't be a problem. So my wife drives into town on Tuesday, gets her errands done, then goes to the Vet (Kaibab Veterinary Hospital) who's contracted with the Humane Society to perform their spays/neuters. The girl at the Vet says our cat hasn't even been touched yet, and that my wife can come back after 4PM. My wife explained she doesn't live locally. The young woman explained how really, really, really, really sorry she was, but there's nothing she can do. I suppose she thought my wife could take in a movie or enjoy a meal at a restaurant.....Oh wait COVID....so much for that. My wife went back to the Humane Society and demanded a refund on her money, which they promptly gave her. Do you know why my wife and I were treated this way? Because businesses across our Country get away with it, that's why. All they have to do is put the cute girl on the front desk with instructions to assure the customer how really, really, really, really sorry they are and they know we'll just grumble and gripe under our breath.....but in the end, we'll tolerate it. But if their incompetence cost them business....if it actually cost them money (because of more people walking out), I guarantee they'd start changing their business attitude and start treating their customers like we have value to them. I guess I'll go find a family somewhere giving away some kittens. Sorry "Titus".....you would have loved your new home deep in the woods. read more

I was in Flagstaff for work, but I couldn't help myself from venturing into the Coconino Humane Association to check out the dogs. I'm the proud owner of a pit mix from a high-kill shelter in Florida, and ever since I got her I have been an annoyingly vocal advocate for animal rescue. If you're ever considering buying from a breeder or breeding your own dog, I recommend a trip to your local shelter or humane society. Maybe you'll change your mind. Anyway, this shelter was considerably smaller than the county one where I got my dog and now volunteer. There were only a few dozen dogs in total, some of which weren't available to the public. The kennels were really, really small and many of them didn't have adjoining outdoor areas like many other shelters offer. Seemed a little claustrophic and cramped to me, especially when the facility sits out on a huge piece of land. Other than that, the selection of dogs was surprising to me. A couple purebreds (a purebred pug!), a good amount of wolf-type dogs, and of course pit mixes. They said the one I really liked had been transferred in from the Yavapai Humane Society. Overall this is a great organization that is responsible for saving countless animals in need. Their euthanization rates remain unclear - the word "humane" would lead one to believe that they are a no-kill organization, but I believe they do in fact euthanize dogs for specific reasons. (This is unfortunate but will keep happening since people don't spay and neuter.) Anyway, it seems like many people in Flagstaff have Reservation Dogs or rescues of some sort, which is awesome. If I ever move to Flag, my strange-looking mutt will fit right in and I'll be back here to get her a friend. read more

To everyone who is blaming the shelter for distemper in puppies... I would love to know your take on virology and how you possible "deal with distemper". Dogs are vaccinated against distemper when they come in to a shelter. The vaccines take 16 weeks to become effective. So if you adopt a puppy and it gets distemper there is absolutely nothing the shelter could have done to prevent that. Especially if you got a brand new puppy that just came in, which most people do. Do you blame the restaurant you went to because a patron there coughed on you and gave you a cold? It's just silly to blame an entity for a virus. I've seen the cleaning at that shelter and they do everything they can to prevent the spread of illness and vaccinate the animals. At their expense I might add. Yay for nonprofits and caring people like the Coconino Humane Society! You bad reviewers should be ashamed of yourselves. I guess if you don't understand pathogens I could understand that you would be angry, but direct your anger and reviews responsibly. Not at the people that actually tried to save the animals. It's like spitting on the doctor because he couldn't cure your friend's ebola. I've adopted animals there since I was in college at NAU 20 years ago. Amazing place that has given me many amazing years with quite a few animals. read more

They adopted a dog to me and someone else as well. They are extremely unorganized and very rude. The woman told me to just go pick out another dog instead... Does she not understand that she adopted one dog to two different families? They said they would try to come up with another solution and will not answer my phone calls... it has been 1 week since I have heard from them. Such a careless mistake. Makes me very hesitant to try to get a dog there ever again. I had already bough food, leash, collar, etc for the dog. Not only that but the woman at the front desk is very rude and was completely unsympathetic to the situation. Hope no one has to go through this situation. read more

Great organization that does an amazing job at finding furever homes for so many homeless animals.

We found a lovably insane kitten here. Actually the first cat we adopted from them was just insane...poor dolly. She was totally freaked out during the adoption, so we reluctantly took her back as it was clear she was not a happy girl. The second kitty was "a bit touched" as my grandmother would say, but 3 years later is a much loved part of our family. The staff was patient with us, and with the animals. A positive experience. read more

Shame on you Humane Society!! We got a puppy from here about 2 weeks ago and it turns out that he has distemper!! We are beyond upset that we were not told about distemper going around the shelter. Only 20% of puppies survive so all we can do is hope for the best for our poor little puppy. read more

Got our two puppies here, unsure of their mix. They are brother and sister and are the greatest dogs. We couldn't have expected any better! The only complaint I have is when I volunteered there I saw some of the workers being a little rough with the dogs. I guess it is all the more reason to adopt. Get your pup from the Coconino Shelter! read more

Great place and have turned the ethics of animal rescue and adoptions in Flagstaff for the better.

We adopted the sweetest puppy from this place and were heartbroken when we had to put her down 2 and a half weeks (and a thousand dollars) later secondary to distemper. Apparently there is a huge distemper epidemic coming from dogs near the Tuba City area. The distemper problem is not the Humane Assoc. fault of course. What happened after is the extremely disheartening and infuriating issue that is absolutely in their control. When I asked what happened to the rest of our puppy's litter I was lied to multiple times by the director of the shelter, Michelle Ryan. After realizing I could not trust anything she told me I asked for the president of the boards phone number which she would not give me. Living in a small town, word gets around pretty easily - The president of the board, Nick Gabriel, was given my contact information from 3 different sources. He never bothered to contact me. Not answering IS your answer Nick - unprofessional..... Finally I got in touch with the Vice president of the board, Ken Salmon, and had a long talk with him in order to relay the chain of events that had transpired. I did get the chance to share with Ken that the trickle down of the above events is that we will not support or donate to this entity and neither will any of our friends. We are not talking small donations - we are the double income, no kids, crazy dog people who drop tens of thousands in our wills and along the way during our professional careers to shelters that actually care about the animals. We are huge supporters of our local economy, but we have decided to travel and spend copious amounts of money to adopt from a much more caring entity. (Check out Potcake Place in Providenciales, Turks and Caico - they do amazing work!). I hope for a better future for Flagstaff's animals but will not support an entity that is untruthful and uncaring. read more

I love this animal shelter! I have volunteered here for almost six months and the staff is great! They're hard working and friendly, not to mention that the dogs and cats they have are amazing. I adopted my dog from here and she's amazing :) Adopt or volunteer here! read more

I've volunteered here a few times, but the reason I give such a high rating is because of Adam. My dog Sadie died very mysteriously and suddenly last week. I was with her when it happened and panicked. I called the police and they sent the pet emergency vehicle right over. Unfortunately there was nothing that could be done, but Adam was so kind and gentle with Sadie. The vet later discovered it was a heart attack and could not be helped, but Adam did his best to comfort me and took care of Sadie until the vet was able to examine her. Thanks, Adam. I really appreciate it. read more

Wow what an incredible place. I am so grateful to the Coconino Humane Society for everything they did to care for my cat lucky while I was in transition. The entire staff at the Humane Society was so helpful and supportive while we had to leave her at the shelter. At one point she was in the beginning very stressed. They took her to the veterinarian to get a check-up and found that she was OK but just very stressed. For many many many days they were there to receive phone calls and to give updates on her well-being letting me know that she was doing OK. They took wonderful care of her when she had nowhere else to go. We are forever grateful. Lucky is doing very well and adjusting in our new home. The entire staff at the Humane Society are incredibly devoted animals and are an incredibly powerful force for the animal community. Flagstaff is lucky to have such an amazing group of individuals looking out for our animals! Thank you! read more

As a former volunteer and customer of the Coconino Humane Society, I feel I need to review this shelter. I got my dog Stevie from here when she was just 3 months old after they found her in a ditch on the nearby reservation. She is unequivocally the sweetest dog I have ever met (I'm biased, but I've also been told that by many, many people). Shelter dogs have a bad reputation. I know countless dogs that came from this Humane Society and very, very few are 'trouble' pets. The staff here is overworked and underpaid, even by current Arizona government work standards. They truly care about these pets and they use their very limited resources as best as they possibly can. Unfortunately, those resources have been cut to the bone during this recession. If you truly believe you are ready to be a RESPONSIBLE pet owner (looking at you, NAU students.. please be sure you're ready for what could be a 5-10 year commitment), then PLEASE stop by this shelter and consider adopting a pet there first before you look anywhere else. There are usually lots of puppies mixed in with older dogs as well... after 1-2 visits, you'll find what you're looking for! read more

We had to put our puppy to sleep last night. We adopted from the coconino humane society two weeks ago and after a couple days he caught ammonia. Our vet diagnosed early stages of distemper an have us antibiotics. He seem to be getting better then out of know where he had a seizure. Rushed him to the vet again and they told us the distemper has reached his nervous system and his chances are small and he is suffering. My wife and I were face with a very hard decision and it killed us to make the worst call in our life. Then our vet told us that's the coconino humane society had a huge outbreak of distemper and have been dealing with tons of people bringing their puppies from that humane society with the same symptoms and with the same results. I am very disappointed in this facility I wish they were more open on the what contagion was affecting their facility so we could have got duke help a lot earlier and he still be with our small family. read more

First of all, Ray has no clue what he is talking about. I can't even sit here and tell him all the ways he is horrifically wrong about this shelter, county and city laws, how animals are picked up, the way other shelters work, this shelters employees - geez. It's really overwhelming how wrong he is. This shelter is one of the best underfunded, small town shelters in the country. OF COURSE they aren't going to divulge any and all information you could think to ask - does ANY business or community service?! The employees do everything in their power to help the community and the pets that are so ignorantly abandoned by "owners". If your dog got picked up for being off leash and roaming a neighborhood, it's your own fault and I am sorry that your dog has to deal with your stupidity. Yes, there are FEES when your animal runs loose, HOW COULD YOU POSSIBLY EQUATE IT TO ANYTHING HAVING TO DO WITH CHILDREN!? over 75% of the fees involved are due to city and county charging the shelter, not just the shelter charging you! (this is coming from memory, i am pretty sure the percentage is more like 90) they don't "make money" off holding your pet "ransom"; he is safe, under a roof, being fed regularly with clean water. better than what he was getting from you, as you stated you are dumpster diving to feed him. Maybe Spot is better off. The Coconino Humane Association is wonderful! If you find a lost pet, for whatever sad reason need to give up a pet or, hopefully, want to ADOPT an abandoned animal, I hope you choose them!! read more

Wanted to purchase puppy & got unwanted speech how pintsized pooch turns in to goliath left without puppy. Went back couple days later & rude dude working played deaf & walked past me to walk dog, Upside dogs are getting took out, Building old & beat up. Pets in tiny cages & loud. Left & wont be back. read more

never again they never took care of the distemper problem so I will never go inside this place again