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    Code 3 Restoration and Decon

    5.0 (2 reviews)
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    Restoration 1 of Irvine - Restoration 1 of Irvine van equipped and ready to serve.
 https://www.restoration1.com/irvine/

    Restoration 1 of Irvine

    (78 reviews)

    So grateful for Janny and the Restoration 1 team! Our master…read morebathroom flooded and leaked down to the family room. I called Janny late Thursday night and her technician Marco came out early the next morning to assess the problems and figure out a solution. Roberto and the crew came out that same day and began work to dry and fix all the water damage. We have a new baby with respiratory issues and was very worried about tje situation. But, the guys did a great job isolating and containing the areas they were working on to avoid any dust and debris. They were all friendly, efficient, and very considerate to our needs. We really appreciate their professionalism. A few days later they did a final inspection to ensure there was no more moisture and by the end of the weekend everything was repaired as if nothing happened. The Restoration 1 team did an amazing job and so thankful for their quick and immediate response. They are truly the team to call when in need and highly recommend them Thank you so much to Janny and the Restoration 1 family!

    My experience with Restoration 1 of Irvine during a water damage claim was extremely stressful, and…read moreI think other homeowners should understand what can happen in situations like this. Key facts from my project * Initial estimate tied to my work authorization: $16,653.79 * Invoices later submitted by the contractor ran this up to $50k+ * Those invoices were only for mitigation and demolition work * The entire reconstruction of the damaged areas of my home ultimately cost around $60k * A mechanic's lien was filed against my home during the dispute * I received zero phone calls with any management at the company throughout my engagement. All communication was initiated by me. After a plumbing leak at my home, Restoration 1 began mitigation work and had me sign a Work Authorization tied to the $16,653.79 estimate. Because this was my first insurance claim, I relied on them to guide the process and work with my insurance company. What I later realized is that I never signed a proper home improvement contract outlining the scope of work, pricing, payment terms, timeline, cancellation rights, or lien disclosures. The only document I signed was a Work Authorization. As the project progressed, the invoices escalated dramatically. By the end of the job, Restoration 1 of Irvine submitted invoices totaling $50k+. It's important to understand that this amount was only for demolition and drying work. The entire reconstruction of the damaged areas of my home ultimately cost around $60k, so the mitigation invoices alone were nearly the cost of rebuilding the damage itself. Their documentation states that if the scope of work changes, the homeowner will be notified before work continues. In practice, I was consulted on only two scope changes during the entire project. When my insurance company (State Farm) reviewed the invoices, they disputed a large portion of the charges as excessive. After months of review, the final amount paid ended up much closer to the original estimate than the $50k+ invoices that had been submitted. During the dispute I began receiving increasingly aggressive payment emails demanding payment directly from me, and Restoration 1 eventually filed a mechanic's lien against my home while the insurance review was still ongoing. For someone who has always paid their bills and maintains an 841 credit score, being treated like a delinquent customer was extremely frustrating. One thing I learned from this experience is that during insurance restoration work there can be a large difference between what a contractor bills and what insurance ultimately approves. If a homeowner pays the contractor first out of panic, recovering that difference from insurance can become the homeowner's responsibility. I'm sharing this experience so other homeowners dealing with water damage or insurance claims can make an informed decision before hiring this company.

    AssurePro Restoration

    AssurePro Restoration

    (20 reviews)

    We had an incredible experience with this restoration company after discovering a slab leak in our…read morehome. From the moment we called, their response time was impressively quick. They understood the urgency of the situation and had a team out to assess the damage right away. David and his crew were professional, knowledgeable, and thorough throughout the entire process. They clearly explained what needed to be done, kept us informed every step of the way, and completed the repairs efficiently and with high-quality workmanship. You can truly tell they take pride in what they do. What really stood out was how much they helped us navigate the insurance process. Dealing with insurance can be overwhelming, but Natalie worked directly with our adjuster, provided all the necessary documentation, and made sure everything moved along smoothly. It took so much stress off our shoulders during an already stressful time. We are beyond grateful for their quick response, expertise, and support. I highly recommend them to anyone in need of restoration services!

    My experience with AssurePro was amazing!!! Benson was extremely gracious with helping me navigate…read morethis entire process. There was a leak upstairs which had then affected my bathroom and kitchen (mold and water damage) and I was frazzled. Benson was calm, professional, extremely knowledgeable and walked me through every step of the mold removal, mitigation and rebuild. The work was completed beautifully and I'm extremely satisfied and excited about the end result. No doubt I will be referring AssurePro to everyone and anyone I know as they are extremely good at what they do! Thanks AssurePro!

    Restoration R Us - Viking Heat Cavity Ceiling Drying

    Restoration R Us

    (4 reviews)

    Restoration R Us absolutely exceeded every expectation, and Norm is the reason why. I cannot…read morerecommend him highly enough. We were dealing with a mold situation at one of the worst possible times, right before Thanksgiving, and Norm still made us a priority. He voluntarily drove from Irvine to Los Angeles that same night to help us, which speaks volumes about his dedication and professionalism. From the moment he arrived, Norm was warm, approachable, and extremely knowledgeable. He took the time to fully diagnose the issue and explain what he was seeing in a way that made sense to us. Instead of scheduling another visit or delaying anything, he went ahead and removed the mold that very night. His willingness to act immediately made a huge difference for our peace of mind and our timeline. What really stood out was how easy Norm was to work with. He is incredibly friendly, very communicative, and refreshingly transparent about every step of the process. He also respected our busy schedule and adjusted his timing to work around us. It is rare to find someone who combines skill, integrity, and genuine care for their customers, but Norm truly does. His pricing was more than fair, especially given the urgency and holiday timing. If you need mold removal or restoration work, Restoration R Us is the company to call. Norm sets the standard for quality, reliability, and customer service. We are grateful for his help and will absolutely turn to him again if we ever need anything in the future.

    Our family loves Norm! He came out via our insurance company for a water damage issue we had many…read moreyears ago to a house we had just bought. We didn't know anything about him, and I wouldn't normally have high hopes for someone recommended via insurance. But it turns out that he did amazing work. We had little kiddos, and he showed genuine concern in wanting to make sure that our house was in good shape before we moved in. Over the years, we have recommended him to friends as someone we trust to do a good and thorough job. He was honest in his opinions, both with good news and bad news. We've used him since on other issues. He's always really good to follow up and see if the issue was still resolved. He's offered to look at videos that we send. He's patiently answered questions over the phone and in person. We highly recommend him. He's amazing to work with and it's comforting to feel like you have a trusted contact for a certain set of homeownership problems that can arise. It's a huge relief to not have to gamble on a random company you find on the internet. He's our go-to any time we need any kind of remediation work. And I try to recommend him whenever I can. A+ Business!!

    Restoration Pros - A flood from a few days prior has water seeping through cabinetry.

    Restoration Pros

    (174 reviews)

    Saved me thousands of dollars from scam businesses that were using "mold" as a scare tactic. Jose…read morecame out and did a free inspection and estimate and told us what we were told was mold from other businesses was actually just years of dirt and dust and natural discoloration. Will continue to call them as I can count on Jose's honesty!

    I would not use this company again…read more Our situation began as a water mitigation claim, which is already stressful for a homeowner, but the process quickly became disorganized. Communication was inconsistent, timelines changed, and we were told at various points that they were waiting on insurance coordination before work would proceed. The company ultimately chose not to complete the remediation, removed their equipment, and then billed for more days than the equipment was actually on site. When I attempted to ask questions and clarify the discrepancies, the interactions were not handled professionally. The verbal communication I experienced felt confrontational and dismissive rather than solution-oriented, which made an already difficult situation much worse. Everything was handled so unprofessionally. Because I needed to move forward with repairs and focus on my family, I paid the invoice to prevent further escalation while still disputing the charges. Homeowners going through a loss need clear information, accurate billing, and respectful communication. Unfortunately, that was not our experience.

    Code 3 Restoration and Decon - damagerestoration - Updated June 2026

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