Unfortunately this was a pretty disappointing visit to Coffee Bean & Tea Leaf. The biggest issue was the speed of service. It took much longer than expected just to get a basic order, even though it didn't seem especially busy. Waiting wouldn't have been as frustrating if the experience at the counter had been a bit more welcoming, but the service felt pretty unfriendly and rushed. The environment also didn't leave a great impression. The space felt a bit dirty and grimy overall, especially around the seating and counter areas. When a café is somewhere people want to sit and relax, cleanliness really matters, and this location could definitely use more attention there. Hoping this was just an off day, but based on this visit it's hard to feel excited about coming back. read more

Fast and friendly service. They had a nice variety of specialty syrups. My horchata iced coffee was tasty. I believe it was a latte rather than just an iced coffee with a little milk, but whatever. The lemon loaf I got was a little dry. read more

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I'm usually more of a Starbucks girl, but when you're traveling, you take what you can get. I came here around 11:30am on a Wednesday, and it wasn't all that crowded. There was only one person in front of me in line, and after I placed my order I only waited 5 minutes or less to get my drink. I ordered a matcha latte with oat milk. Unlike Starbucks, Coffee Bean uses pre-sweetened matcha powder instead of sweetening it with syrup, so unfortunately you cannot adjust the sweetness level here. But I tasted it and luckily it wasn't cloyingly sweet. It was a bit sweeter than I am used to but still good. My barista was friendly and polite, which you don't always get at the airport, so I appreciated that. read more

Coffee Bean & Tea Leaf - Main counter - Coffee & Tea Near Me - Los Angeles, California

I personally don't think the drinks or food are anything to scream about at coffee bean & tea leaf in general but kind of expected for a big chain. I popped in here when flying out of terminal 7 and I got an iced matcha with almond milk and a croissant. Service was quick and organized, the employees were super friendly (props for having the patience while working at a major airport), and the space was clean and appeared to be well run! I'd definitely pop in here again flying out of LAX. read more

Coffee Bean & Tea Leaf - Barista Station - Coffee & Tea Near Me - Los Angeles, California

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Rate 3.5 Needed a refreshing drink since we were on a road trip to visit family. I do enjoy Coffee Bean especially their iced teas ( Arnold palmers) and lattes as well. So we stopped by. Got a little treat too. By the way, I do like their ice!! read more

Coffee Bean & Tea Leaf - Coffee & Tea Near Me - Los Angeles, California

SO SLOW!!! The people, the registers , everything is so slow. Paid $9.45 for a matcha and they couldn't even fill it to the top. Bring Starbucks to the terminal!!! read more

Coffee Bean & Tea Leaf - $9.45 match they can't even fill to the top. - Coffee & Tea Near Me - Los Angeles, California

I had high hopes for a quick, decent coffee before my flight, but my experience at The Coffee Bean & Tea Leaf in Terminal 7 (LAX)was incredibly frustrating. Service:Terrible. The staff seemed completely disorganized--no coordination between those taking orders and those making drinks. My simple coffee took forever and there was zero sense of urgency, even with a growing line of impatient travelers. Absurdly expensive, even for an airport. I get that airport markups are a thing, but paying nearly $7 for a basic coffee with no refills or extras is ridiculous. The food options were also overpriced for mediocre quality. A disappointing and stressful experience before a flight. Poor service, slow drinks, and outrageous prices make this location one to avoid unless you're truly desperate. There are better (and faster) options in the terminal. read more

Service was quick and the server was friendly. Brewed coffee has a nice flavor and is not burnt. Green tea is ice cold and good flavor.

The coffee is so bad. Tastes so burnt. The bagel was fine. The coffee should not be $7 for how bad it is.

The matcha was horrible. Barely any matcha flavor, watery. So disappointing. How hard is it to make a matcha drink that actually tastes like matcha? read more

Coffee Bean & Tea Leaf - Matcha w/e this is (weak, watery, don't get) - Coffee & Tea Near Me - Los Angeles, California

Avoid at all costs. They lost my order and got angry at me about it. There's plenty of other good coffee in the United Terminal.

Los Angeles has some of the best coffee spots. But coffee at LAX always sucks. Why? Why is that?? Since I always take an early flight, I needed some caffeine before boarding since I don't really drink juice or soda when they roll down the aisle with the drink carts. At the last minute I decided to get an iced tea latte w/oat instead of coffee. You can't go wrong with a drink like this, right? Just looking at it I knew it was not going to be good. Took one sip and it was watery like it was made with a tea bag. Also got a PB&J sandwich. The bread was not soft. Each mouthful was a whole lotta bread vs the peanut butter and jelly. I had to force myself to take a decent couple of bites so I wouldn't be hungry on my 5 hour flight home. I had to wash it down with 3-4 more sips of that nasty tea latte before dumping it in the trash. This was at Terminal 7 at LAX Worst tea latte I ever had. Here, just take my $20. read more

Coffee Bean & Tea Leaf - Iced Tea Latte w/Oat & PB&J - Coffee & Tea Near Me - Los Angeles, California

This CBTL location is a life saver since there aren't many other beverage locations here in the terminal. This location is right in terminal 5 and they have your array of drinks. Everything is fairly standard here in this tiny location but they seem to make things work here. There are a lot more packed items where you can just grab and go which makes it easier if you're going on a plane. I didn't order a drink this visit but I did buy a bottle of water. The lady in front of me ordered a cup of water and she was charged for it, so just a heads up for those that were expecting free water. The line can get kind of long sometimes due to all passengers here I really like their tea lattes that other competing chains don't have. Their espresso and coffee overall taste better too. However, if it's during the holiday/fall season their pumpkin spice doesn't taste as good in comparison. This is a great place for a pick me up and with your options being limited you don't have much of a choice. read more

A coffee bean in the terminal, score...or so I thought. The worst coffee bean experience of my life. $8.15 wasted! The only good thing was a short wait of 5 mins or so, after that everything was downhill. The girl taking my order looked half asleep, seriously leaning on her hand, barely repeating my order back to me. I tried paying with a gift card and they don't take them. Couldn't use the app either. I got a half smirk with a head shake on that one as I was 0/2. Although drinks were coming out quickly, they mumbled my number under their breathe. After hearing numbers higher than mine, I asked for my drink and it was just sitting there. Yes the messy top one was mine. Crazy cuz I was standing right in front of the counter not to miss them calling me. Served so blistering hot, I couldn't drink it for 20 minutes and even then it still burn my tongue. Upon finally being able to drink what I ordered, it was just blah and the lid smelled like mildew. Not wasting money at this location again. read more

Coffee Bean & Tea Leaf - Coffee & Tea Near Me - Los Angeles, California

Very straightforward experience here. I ordered a large matcha ice blended drink and it cost $8.75. They made it quickly and the taste of it was average and icy. read more

In my most recent trip in terminal 7 this specific coffee bean provided us with the worst experience to date. This location is not "affiliated" with the brand the have a sign posted saying as such. The prices are significantly higher than other places including Starbucks but I thought I'd give it a try. While waiting I asked for a water cup for my gf because we had waited for sometime and she was thirsty, as I notice the server putting her fingers inside the cup to grab the water cups. I ordered a hazelnut frappe and I was served a white chocolate frappe. I asked if this was my order and one of the servers just shrugged and said "if that's your name then yes". I noticed between two of the servers both would not wash their hands between touching the register and making food Safe to say I will never return to this location Terrible customer service, terrible cleanliness, employees seemed to be annoyed at the customers presence read more

Airport coffee. Very yummy. Prices pretty expensive though for just an iced coffee. But hey, beggars can't be choosers in a terminal read more

Coffee Bean & Tea Leaf - two cups of iced coffee - Coffee & Tea Near Me - Los Angeles, California

I was happy to see there was a specialty coffee shop close by my terminal since I wasn't in the mood for my usual black coffee. But this is the first specialty coffee shop I've ever been to where there were employees that just didn't seem to like their job. So let's begin. My review is based on my experience on 9/5/2023 approximately at 1400. Tucked away in Terminal 5 is where you will find The Coffee Bean and Tea Leaf. This is a small coffee shop, clean in appearance, with a spacious waiting line area. The line wasn't too long and moved at a fair pace. My first employee contact was pleasant. A young gentleman helped me select my order, a hot cookie latte regular size. He was helpful and friendly. I waited on the side for my drink to be made with the other eager customers. My drink was called out, but I noticed very quickly that my order was wrong since it was an iced drink instead of a hot drink. I brought it to the Barista's attention, but she didn't apologize or tell me a new drink would be made. She just left with without saying a word. Then shortly after another Barissta approached the counter. She didn't ask me if there was an issue with my order or say hello or even greet me. She just stood there. So I tried to explain to her my order was wrong. She asked for my receipt, which I provided and confirmed I ordered a hot drink. She took the drink back without saying another word, no apology, and not even telling me if she would remake my drink. So this was terrible customer service twice in a row under 5 minutes. I would mention the 2 barristas names, but the 2 young ladies did not have visible name tags. So my drink finally comes out and the young lady leaves it on the counter for me, still with no apology for their mistake. So I could've let this go as we all have our days when we don't feel so awesome at our jobs, but my drink was absolutely terrible. It tasted nothing like cookie butter, and I don't think she even used oatmilk or it was maybe spoiled. Something just wasn't right as it had a very strong bitter taste. And I am not talking about coffee bitter taste (I also enjoy drinking my coffee black). This tasted like a mixture gone wrong. So I head back to the coffee shop and speak with the lady manager. I didn't get her name, but informed her of my experience. She offered me a replacement drink. And if I didn't like it, she would give me a refund. She also told me she would make the drink personally. I agreed to her terms. She made my replacement drink, which I chose a macchiato with oatmilk instead. She made my drink as promised, had me taste test it, apologized, and sent me on my sorta merry way. I didn't catch the manager's name, but I was grateful for how she handled the situation. The price of my drink ofc was expensive as expected for a business locted inside the airport. The cost of my original drink was $9.47. From reading other reviews, it seems like I wasn't the only one who experienced terrible customer service at this location. I hope the manager sees this review and has a talk with her staff, in particular the barristas that were working that day, regarding customer service and the power of a simple smile. Smiling is such a small gesture with a huge positive impact. And an apology for making a mistake wouldn't hurt either. I don't know if my drink tasting terrible was an isolated incident. So my only tip is to try your drink before you leave the pick up counter. read more

Coffee Bean & Tea Leaf - Macchiato. - Coffee & Tea Near Me - Los Angeles, California

The line for this Coffee Bean was crazy long, but I was in the mood for coffee and had a lot of time to kill before my flight so I decided to wait. It took around 30 minutes from when I got in line to when I received my order, so it was a very long time but wasn't too bad if you consider how many people there were. I went with a Peppermint Mocha Cream Cold Brew. It was pretty good -- not overly sweet and the peppermint, mocha and cold brew flavors really came through. I also feel like $7 for a large is not bad, especially in an airport. All things considered, the service was pretty fast but nothing special. read more

the coffee tastes like water there is no flavor there is no caffeine there is no taste do not buy

Yes, I waited in the seemingly endless line to get a large sugar free vanilla almond milk latte. How to tell someone who needs their coffee? I had already bought coffee at the food court but it was horrible, so I needed my fix! The line moved quicker than expected maybe because several people left the line?) Nevertheless the staff was friendly and accommodating. They have dairy free options, sugar-free syrup options. My order came quickly. The coffee was delicious! If you have the time, it's worth the wait. read more

Coffee Bean & Tea Leaf - Coffee & Tea Near Me - Los Angeles, California

Before flying out of California toward my next clinical rotation site, I had a short wait to board my flight at Terminal 5. Within this terminal, lies this Coffee Bean location. It's been a hot minute since I've been to a Coffee Bean, so I decided to get some coffee here for old time's sake. The line was rather long, but the terminal was pretty busy that evening, so this was not too much of a surprise. I ordered an iced black coffee. I got my coffee in a short amount of time, I added some creamer, and I was on my way. I sipped on my coffee, but it did not taste too well. It had a burnt taste, and I'm pretty sure this coffee was prepped many hours ago, or the day before. You cannot expect quality here. Not only because Coffee Bean quality has gone downhill over the years, but because they're charging airport prices. For those who have followed my Yelp for years, you know I have no issue splurging on quality, but there is such a thing as overpaying for something that is not up to par. One of the silver linings to their coffee is that it did get me wired. But they could at least make fresh coffee rather than the crappy tasting coffee they served me that day. I hope they improve, or make way for a business that will take care of their customer better. read more

Coffee Bean & Tea Leaf - Coffee & Tea Near Me - Los Angeles, California

This coffee shop is located in LAX. Although service was nice, the place was dirty to no end. Coffee and condiments spilled everywhere, the floor was sticky. Not a good experience and the coffee was lousy (even though I got an Americano v. a drip) read more

Line was ok, but the cashier looked so done working here. I could barely understand her and had to repeat my order 3 times. Yet, they skipped my order...almost missed my boarding time because they took so long :/ read more

Coffee Bean & Tea Leaf - Sea salt caramel macchiato - Coffee & Tea Near Me - Los Angeles, California

Staff was very friendly. Prices are high, which I expect at the airport. We got two sandwiches and a coffee that came out to be a pretty penny mainly because of the sandwiches. But what bothered me most is that the staff told us that their managers didn't allow them to tell customers the price of the sandwiches until scanned at the register - I find this to be incredibly deceptive and a slimy business practice. read more

Just arrived to LAX. Saw this little coffee shop next to our arrival. I got a cold brew with old milk and my bf got a matcha almond milk with a shot of espresso. Let me tell you, both of these were amazing. So delicious. Better than Starbucks!!!!!! So much flavor. Usually cold brews are to bitter for me but it was so good. If you see one of these, stop by and order. They have two sizes regular and large. read more

Coffee Bean & Tea Leaf - Coffee & Tea Near Me - Los Angeles, California

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The latte was very good...I believe $6+ for the latte and almost $2 for oat milk. But, as I said it was good. I was not surprised at the chicken wrap being almost $13. However, I did not expect sad, wilted lettuce and a soggy wrap/tortilla or whatever it was. Disappointing. The pastries looked really good. I would recommend sticking to the beverages, perhaps. The restaurant was clean. Staff were not unfriendly...it seemed as if they tolerated me. read more

These folks make a fine cup of coffee especially for an airport vendor. Pretty efficient despite traffic. Very $$$ but you're in LAX. read more

Coffee Bean & Tea Leaf - Burnt caramel cold brew - Coffee & Tea Near Me - Los Angeles, California

I reserve one star ratings for things like scams and food poisoning, and this place wasn't _that_ bad. But it was bad. First problem is pretty common for 2023: they're understaffed and the lines are long. The one employee on duty when I was there clearly hates her job, or at least hated it that day. Yes, we know it's a drag to be a barista in an airport terminal, but in a customer facing job you're supposed to put on at least a fake smile. I was stuck in LAX for five hours due to a canceled flight and _I_ managed to put on a smile. And if you're an actor just trying to pay the bills while you're out on strike, that scowl is not a good advertisement for your acting career. Anyway, all I wanted was hot water in my own steel mug, so I could make tea in a flavor they chain stores never stock. I had money ready for the tip jar. Sorry, it's $1.50, even for a customer cup. Was that Ms Hates-her-job being obnoxious? Probably not; she didn't seem _that_ cranky. Was it some misguided health policy? My cup never would have touched their hot water tap. Was it company policy to extract money from every customer? Most likely. Give Ms Hates-her-job a gold star for standing up for her corporate masters. They wanted that buck and a half more than they wanted me or her to smile. Anyway, since I wasn't desperate for caffeine, I walked away. What about ambiance? It projects an air of, "If you want caffeine before your flight starts beverage service, you're our prisoner. You pay prison commissary price or you're out of luck." They could have at least tried for, "Let's pretend you're in your favorite coffee and tea shop back home, instead of layover limbo." It's kind of pointless to review a shop where customers are trapped. But maybe I'll get some laugh reactions. read more

Needed some type of caffeine after landing at LAX after my 5+ hour flight from JFK. Conveniently located right near baggage claim, I found what I was looking for.....caffeine! They had your basics....coffee, tea and pastries. I went with an iced chai tea. The flavors were very chai like, and refreshing too. Aromas of clove and cinnamon were wonderful. Smelled yummy too! They don't use "big" ice cubes....so you get more liquid than ice. My friend commented on how they have "good" ice cubes. It was shredded ice...but still in cube form. They only have "medium" and "large" sizes for drinks. My medium chai cost almost $6. Service was friendly. read more

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It was very crowded 5am in the morning. It took me almost 30 minutes to order. It is the only main coffee stop for terminal 5, so plan a head of time and only use if you have enough time. Quality is always good. Staff were quick. There were 3 of them, I feel they can have add easy 1 more person since the demand is so high for this coffee bean location. Overall great. read more

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The worst customer service. Rude staff got my order wrong and refused to make it right. Older lady making coffee in Terminal 5 unprofessional and rude. Avoid this place by all means. read more

This rating is based on the store in Terminal 5 NEVER having products stocked. I work in the area and everyday for weeks now they have not had espresso in stock. Cashier usually says "the only thing we have is brewed coffee nothing else" I watch others walk away everyday because the items on the menu are not available. It's ridiculous at this point. PLEASE fix this issue, I hate having to walk to the next terminal (6) for your competitor STARBUCKS. Anyone reading this might need to head to terminal 6 for Starbucks because this CB is understaffed and severely under stocked. read more

Eww. Just really, really bad tasting coffee. Bitter, acidic and unbalanced. No amount of chocolate syrup could've made that swill taste good. Unfortunately it's the only place to get coffee in the terminal. read more

After spending 25 min in wait I got the world's sweetest caramel latte. It was soooo sweet you could literally see the drizzled caramel floating in it minding its own business. When I approached and asked it to be fixed and was told that I need to go through the wait again. I understand that it's not easy to work at the location this busy, but if something is done wrong you need to fix it immediately, not send someone for another 25 min wait. Karens would love this place! read more

Pardon my language but wtf is wrong with you lady making the coffee. You snip at me for no reason then you tell me to go stand somewhere after 20 min I still don't have my iced matcha then I politely ask and u slam me the cup. How rude can you be!? Go get a different job if you are that miserable marking coffee !!!!!! read more

They literally had the audacity to call me a liar after I told them that they forgot one of my drinks. I showed them the receipt and they didn't want to make it because it wasn't on the ordering system. They checked again and it actually WAS on the system, they just didn't see it. And when they finally decided to make my drink, they didn't add any of the flavoring and gave me a plain latte. Like actually get it together please read more

Awesome spot Long line Good coffee Recommend Chill spot Good prices You must visit Airport on the go read more

Coffee Bean & Tea Leaf - Coffee & Tea Near Me - Los Angeles, California

If I can only my give this place no stars I would... Waited in line for over 15 min and it's 6am. There was even a period of time where there was no one behind the counter... change of shift maybe? I don't know... Anyway...When it was my turn to have my order taken the cashier or whatever you call them now... was like... "you ready?"... excuse me? Where did you go to school? When was the last time YOU took a grammar class... what do you mean.. you ready? ... no hi... no hello.. and no good morning.....and when I was going to pay using my app, this lady straight up said... we don't take that... In a business like this, customer service is key. Yes I know it's 6am but still... **to this lady that took my order... have some pride in what you do and have most importantly have pride in yourself. The disrespect that you gave to me just proves how much respect you have for yourself. **to management, much needed training is needed on you morning shift ** read more

Coffee Bean & Tea Leaf - ... this lady was so rude and completely unprofessional... then again, I shouldn't expect much from these places.. - Coffee & Tea Near Me - Los Angeles, California

They were fast and friendly, exactly the service you need while in the airport. Overall, I like the Coffee Bean, they have one of my favorites drinks Pomegranate and Blueberry Frappe ( in cold weather you can have it hot) The prices were the same which was nice, and service was really good, when you are in the hurry and do snap at everything cause you have a plane to catch its nice to get a moment for yourself, order your favorite refreshment and have a barista with a smile on her face that makes you smile back and appreciate that good service. read more

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