I met Randy and his wife at the airport and could tell he was honest and straightforward. I…read moreeventually ended up calling him to replace my HVAC system with an inverter heat pump. The crew that showed up were among the best employees I've seen. They did the job quickly and correctly the first time. This was 8 months ago and I couldn't be happier.

These guys are the worse their guys left a mess and beers and trash up in my attic . POS every time…read morethey come to my house they make a mess . And Randy your a POS also .

charged us $625 to service our split unit. its still leaking. now paying someone else to finish the…read morejob. go elsewhere.

If you have American Home Shield which is a great service. Please if they assign you to Arctic Air…read moreService & Maintenance, call them back and say NO THANK YOU ask to be assigned someone else. They assigned this company to use a week ago, told us to contact them and make an appointment. I call to make the appointment after the 4th of July holiday, the following Tuesday and was told I could not make an appointment that the contractor would call me when they got to my number or place in line, that's fair I thought. Mine you they never ask who I was or what the problem was. I ask if I could tell where I was on the list and they said that they had no way of knowing, strange. Now I am worried because you have no idea who we are, what our problem is, and did not seem to be bother with taking down our information. I have used American Home Shield for years and never had this problem. We called back and was told that everyone wants their AC fixed right now and was left in awe at how it did not seem important to this so call company that we are in triple digits here in Texas, with a home that is at 95 degrees inside, which is why we are concerned. Not to mention that there are medical reasons to worry about as well. This was just the first two days of calling in which we did understand that others may have been in the same situation as we were in at the time. We just wanted to have an idea of the possible timing so that we could make plans to safe guard our family from the heat and no AC. However, we could never get anything from Arctic Air but "I can't tell you when and that they were working on AC issues that were overdue, due to the 4th of July. American Home Shield assigned us to them on July 1st at 11pm that night. We called back on day three and was told that they would contact us in 24 hours, never got the call. When we tried to call back after the 24 hours they no longer picked up. On July 7th My husband call American Home Shield and reported the issue and they reassigned us someone else with hopes of getting us help right away at this point. With all of this being said, I would have like a disposition from Arctic Air, letting me know up front that it may take a week or two to get to us. Instead I was waiting daily for information that I never received. They did not seem to be prepared when they were assigned this contract through American Home Shield. As of today, I found out that a good number of people have recently had problems with Arctic Air in Copperas Cove Texas. I am just happy that American Home Shield took the contract back and reassign us. Do not use Arctic Air Service & Maintenance in Copperas Cove Texas its not worth it. NO Air Condition for Seven Days Killeen, Texas

We received excellent and timely service on installation of a mini split AC. The technicians were…read morevery response to our needs and were very competitive in pricing.

Deane Electric was very helpful when I needed them. They were timely, respectful and I left with a…read morebetter understanding of my homes HVAC and Electrical systems. I would totally recommend them.

Arranged a same day appointment and let them know when I booked I had a work conflict and would…read morehave someone at the home to meet the technician. The scheduler failed to tell me that the technician would not go to the house unless they made contact ahead. Needless to say, the technician called ahead of arrival and since I could not take the call, they skipped our service call, which forced us to spend the night in 85 degree interior temp. I called in the evening asking why the tech did not arrive as planned and did not even get a response until 12pm the next day. By then, I had found a much more reputable service company and my issue was fixed. Encourage you to think twice before using this company. There are so many good ones out there and this one cannot compete.

These guys were awesome, they did an excellent job working on our Air Conditioner, reliable,…read morepolite, professional and very knowledgeable of their work. I can't say enough about Mr. Andrew Jones and his co-worker (forgive me as I cannot remember his first name) I finally have found "trust" in an awesome company as I had used another local company here in Copperas Cove and they were completely unreliable and untruthful. This former company had us sign a contract and they were suppose to come back and follow up and never did and you could never get a hold of them. (then they tell you that you owe them $$) Outrageous!!! AirHeads was here right on time and went over and beyond and I finally feel I can trust a company again. I highly recommend them to everyone!! If I could give 10 Stars I would!!

Unfortunately, I had to make an after hours service call. Can't wait in this Texas heat. Killeen…read moreHeating and Air had my AC back up and running the same evening. The tech arrived on site, had a good idea of the issue based on the information we exchanged over the phone, and got started very quickly after arriving. He had the part available, and got my unit fixed and was off to the next hot customer!

Called and left a voice mail recently. I also completed a request on their website. Very…read moredisappointed that I never received a response either way. I had my unit installed by them and was satisfied with the service, however, I guess I'm not a valued customer.

They are the best!! We have had issues with our AC for 2 years, we have had 3 other companies come…read moreout to fix it and not one was able to fix it. Found these guys and tho it was complicated (due to the builders lack of knowledge) and very time consuming they did not give up, came back again and again until it was fixed. Gave us lots of great information about our system and how best to get the most out of it. The young men that came out were very professional and patient with our many questions. We would highly recommend this company and will not use anyone else.

Called them up and so happen they had a guy close by to my area! Cliff showed up super fast being…read morein Texas this heat is no joke! So I needed my AC fixed. He hopped in the attic and started checking the system out! I was really worried it was going to be something major. Turns out it was a simple fix and got me working and CHILLING in no time. Super informative me being a first time home buyer he explained everything I need to look for where leaks can come from. Showed me some air filters I didn't know I had that really needed to be changed. I highly recommend the COOLEST AIR Cliff was just a life saver for my house. I will never call anybody else other than Cliff to treat my system . Thank you so much Cliff!!!

We have been using Kanes for about 20 years and the reason we keep using them is their service…read more They are responsible, efficient and professional. We had in the past two weeks installed a Solaris air cleaning system which has caution lights blinking red meaning it not functioning. I called KIane a 4:00 PM on a Saturday and they responded they will be here between 6 and 8 tonight.

Total price gouging. They give you an estimate that includes extra work that they don't do and then…read morethey do the bare minimum. Company is awful and refuses to give an itemized bill stating what they did and how much it will cost. At this point they won't even send me a receipt of my payments. It's not even kane anymore. On my statement, it says sunshine llc. How sketchy is that?

I was suppose to have an appointment this morning between 8:30-9:30 no one called me to tell me…read morethat their truck broke down. After Multiple times calling I was told the reason they were late and that My appt was pushed back. Now it is 3:00 pm and i have left another message to see what is the status and nothing. I find this unprofessional and i should have not taking a chance to try them out. Lesson learned. They arrive at 4:14 pm and they did a great service. Made an extra value for me so i can pour bleach down the value for my own maintenance. They also explained to me what future issue I might be having which I appreciated. For their work I change my 1 star rating to four. I give it a four because I was not told the price when i called.

No answer for days and voice mailbox is full. They installed a new system less than two years ago…read moreand it's already down.