Just coming out of the latest Texas freeze, and our heating system worked flawlessly, in large part…read morebecause of the excellent maintenance performed by Lockey. They have never failed to take care of any issues, and since we've been using them, we haven't HAD any chronic issues. Greatly appreciated service, when the weather moves through the Texas extremes!

Worse people to ever have trusted in my house . They came left a mess , didn't even seal a pipe…read morelike they should have . Which led to water spilling all over my master bedroom . Then when I talk to their president Randy . He acts like he was going to take care of the problem . He has t paid for the water damage nor the home restoration . And two months later and my supposedly new A/C unit has another problem . These guys are amazing at being incompetent. And setting up faulty equipment . I'm disgusted with their services and how they have no pep on their step to fix it .

If you have American Home Shield which is a great service. Please if they assign you to Arctic Air…read moreService & Maintenance, call them back and say NO THANK YOU ask to be assigned someone else. They assigned this company to use a week ago, told us to contact them and make an appointment. I call to make the appointment after the 4th of July holiday, the following Tuesday and was told I could not make an appointment that the contractor would call me when they got to my number or place in line, that's fair I thought. Mine you they never ask who I was or what the problem was. I ask if I could tell where I was on the list and they said that they had no way of knowing, strange. Now I am worried because you have no idea who we are, what our problem is, and did not seem to be bother with taking down our information. I have used American Home Shield for years and never had this problem. We called back and was told that everyone wants their AC fixed right now and was left in awe at how it did not seem important to this so call company that we are in triple digits here in Texas, with a home that is at 95 degrees inside, which is why we are concerned. Not to mention that there are medical reasons to worry about as well. This was just the first two days of calling in which we did understand that others may have been in the same situation as we were in at the time. We just wanted to have an idea of the possible timing so that we could make plans to safe guard our family from the heat and no AC. However, we could never get anything from Arctic Air but "I can't tell you when and that they were working on AC issues that were overdue, due to the 4th of July. American Home Shield assigned us to them on July 1st at 11pm that night. We called back on day three and was told that they would contact us in 24 hours, never got the call. When we tried to call back after the 24 hours they no longer picked up. On July 7th My husband call American Home Shield and reported the issue and they reassigned us someone else with hopes of getting us help right away at this point. With all of this being said, I would have like a disposition from Arctic Air, letting me know up front that it may take a week or two to get to us. Instead I was waiting daily for information that I never received. They did not seem to be prepared when they were assigned this contract through American Home Shield. As of today, I found out that a good number of people have recently had problems with Arctic Air in Copperas Cove Texas. I am just happy that American Home Shield took the contract back and reassign us. Do not use Arctic Air Service & Maintenance in Copperas Cove Texas its not worth it. NO Air Condition for Seven Days Killeen, Texas

Did an amazing job of ac maintenance and fixing the drain pipe. Quick, efficient, and courteous…read more Would definitely recommend this company.

We received excellent and timely service on installation of a mini split AC. The technicians were…read morevery response to our needs and were very competitive in pricing.

Deane Electric was very helpful when I needed them. They were timely, respectful and I left with a…read morebetter understanding of my homes HVAC and Electrical systems. I would totally recommend them.

My AC starting giving me problems and one day just did not blow any more cold air. In Texas that…read morecan be very uncomfortable. I called around after reading many reviews and Airheads was able to get out to me that same day. My technician was Cody and he was extremely patient and considerate of all my questions. After 30 minutes it was decided that the compressor was not running and a hard start kit was installed. AC up and running. It was also decided that there was too much R22 (over charged) and Cody took care of that and had the system back on line blowing cold air again. Once again he explained it all as he went along and answered all my questions. I signed a yearly maintenance contract to have Airheads maintain for me. Just awesome quick service with a great tech. My new go to HVAC company here in Copperas Cove. Thank you to Airheads entire staff and especially Cody.

Arranged a same day appointment and let them know when I booked I had a work conflict and would…read morehave someone at the home to meet the technician. The scheduler failed to tell me that the technician would not go to the house unless they made contact ahead. Needless to say, the technician called ahead of arrival and since I could not take the call, they skipped our service call, which forced us to spend the night in 85 degree interior temp. I called in the evening asking why the tech did not arrive as planned and did not even get a response until 12pm the next day. By then, I had found a much more reputable service company and my issue was fixed. Encourage you to think twice before using this company. There are so many good ones out there and this one cannot compete.

I needed my HVAC system replaced and upgraded to allow for better filtration and air cleaning in my…read morehome. I worked with about six or seven companies and decided on Killen Heating & Air Conditioning. Josh offered the best fit for my wants at the best price by far and wanted to work with me to see my project get done. His crew came out and were able to quietly remove my old system and keep the area clean. They got to work on installing the new system and kept me informed of all that they were doing. My dog was interested and they even reassured him and made friends. I'm truly happy that I chose this company - I'm looking forward to continuing business with them for the foreseeable future. They did a great job and befriended my family doing it. I definitely and highly recommend them for anyone with A/C issues!

Called and left a voice mail recently. I also completed a request on their website. Very…read moredisappointed that I never received a response either way. I had my unit installed by them and was satisfied with the service, however, I guess I'm not a valued customer.

They are the best!! We have had issues with our AC for 2 years, we have had 3 other companies come…read moreout to fix it and not one was able to fix it. Found these guys and tho it was complicated (due to the builders lack of knowledge) and very time consuming they did not give up, came back again and again until it was fixed. Gave us lots of great information about our system and how best to get the most out of it. The young men that came out were very professional and patient with our many questions. We would highly recommend this company and will not use anyone else.

Called them up and so happen they had a guy close by to my area! Cliff showed up super fast being…read morein Texas this heat is no joke! So I needed my AC fixed. He hopped in the attic and started checking the system out! I was really worried it was going to be something major. Turns out it was a simple fix and got me working and CHILLING in no time. Super informative me being a first time home buyer he explained everything I need to look for where leaks can come from. Showed me some air filters I didn't know I had that really needed to be changed. I highly recommend the COOLEST AIR Cliff was just a life saver for my house. I will never call anybody else other than Cliff to treat my system . Thank you so much Cliff!!!

Total price gouging. They give you an estimate that includes extra work that they don't do and then…read morethey do the bare minimum. Company is awful and refuses to give an itemized bill stating what they did and how much it will cost. At this point they won't even send me a receipt of my payments. It's not even kane anymore. On my statement, it says sunshine llc. How sketchy is that?

We have been using Kanes for about 20 years and the reason we keep using them is their service…read more They are responsible, efficient and professional. We had in the past two weeks installed a Solaris air cleaning system which has caution lights blinking red meaning it not functioning. I called KIane a 4:00 PM on a Saturday and they responded they will be here between 6 and 8 tonight.

I was suppose to have an appointment this morning between 8:30-9:30 no one called me to tell me…read morethat their truck broke down. After Multiple times calling I was told the reason they were late and that My appt was pushed back. Now it is 3:00 pm and i have left another message to see what is the status and nothing. I find this unprofessional and i should have not taking a chance to try them out. Lesson learned. They arrive at 4:14 pm and they did a great service. Made an extra value for me so i can pour bleach down the value for my own maintenance. They also explained to me what future issue I might be having which I appreciated. For their work I change my 1 star rating to four. I give it a four because I was not told the price when i called.

No answer for days and voice mailbox is full. They installed a new system less than two years ago…read moreand it's already down.