Honestly the work is good...as it should be from a master plumber…read more The issue I have is the issue I've had with literally every plumber ever. They've got you over a barrel when they come out and start throwing parts. This was an install of a drop in kitchen sink and faucet. He told me his hourly rate was 135 bucks. I was expecting to spend about 400 maybe 500. The final bill was 850. I feel I was overcharged on both the parts and labor. He charged me starting 45 min before he got there but still included a "truck charge." The removal and replace of the sink took 2 hours. To me the "clock" starts on the labor at the agreed upon arrival time. When I'm getting charged 439(!) bucks for parts on top of the sink and faucet itself, that extra charge for labor is quite unwelcome. I mean the sink and faucet itself that were "nice" were like 500 bucks. So almost that again just in parts. ‍ His answer in general as I look at these reviews is that he buys his parts from a plumber supply not Home Depot etc. I would have to research each individual part to see if its price point is "fair". A perusal of solid brass fittings and pvc p traps on the Lowe's site shows the price I paid was about doubled. He acted quite insulted that I wouldn't know just how much better his parts were and implied they were all but unavailable at big box stores. literally doubling what I expected to pay was quite a shock to say the least. It is what it is. If I was able to do it myself, I would've. Live and learn Learn a trade kids lol

Brad was professional, courteous, and on time. He was able to unclog our drains, and he left the…read moreentire area very clean. He also gave us advice as to how we can manage/monitor our drain issues that were related to our air conditioning condensation that was the cause of our problem. Brad was very thorough and presented himself as a knowledgeable and capable plumber.

When I say they're the best, I'm not exaggerating…read more I called them because I had a clogged toilet that we couldn't unclog. Turns out, we had roots in our pipe and needed them to dig under our house and replace the pipes. They used a camera and showed me the roots, then took pictures every step of the way, later showing me my extremely clogged pipe. Johnny and David were professional, responsive, and willing to work around my schedule. But that's not actually the reason I'm leaving this review... While they were here, Plumbing Wizard Johnny Rivera asked me, "Do you have anything else you need help with?" So I told him about my ongoing issue with pipes banging that no one had been able to solve. I'd had five plumbers to my home trying to solve the issue, and no one could figure it out. This one would suggest this, that would would suggest that, but it never got better. Johnny asked me to make it happen, then ran around my house, inside and out to isolate the noise. (No one did that before). It took him to the street where he said that my pressure relief valve was making a horrible noise and should be replaced. I'd had it replaced before, but it hadn't solved the issue. Still, he said they needed to be replaced every 5-8 years if you have hard water (which I do) so I decided to go ahead and do it. While he was out there, he found that I had TWO pressure relief valves, like at some point, someone had put one in and just not looked to see if there was a second one. After that, he adjusted the pressure coming into my house. THE BANGING DISAPPEARED. This was YEARS of stress that he solved for me in one day. A new banging started when my washing machine turned on with hot water, but I knew why. Years ago, I'd had a slab leak, and the plumbers who fixed that rerouted the pipes through my ceiling but didn't fasten them to anything. I called back and Johnny and David came and fixed that too. They had to cut a hole in my ceiling to get to the pipes, but they were very concerned about not making a mess, and they fastened the drywall back into my ceiling for me. Now my house is utterly silent when the water runs and my toilet works great. These guys CARE about their job, which is so refreshing in a world of cynics. If you need excellent plumbing work, these are your guys.

I had good clean plumbing come out to help figure out why I had black stuff coming out of my cold…read moreand hot water and a rotten egg smell no matter how much I ran the water. They determined it was my outdoor nuvoH20 system which was growing bacteria and not actually putting any chemicals in the system. They gave me a reasonable quote to replace the system with a salt water softener and even worked around my present shed system so I didn't have to replace as much. Seth did a great job with the installation and replacement and even took the time to drain my hot water heater and put hydrogen peroxide in it to kill any left over bacteria for free. I really appreciate the thoroughness of their work. I also appreciate how communicative they were when I had to get electrician information for the softener to install the proper outlet. I'll be using them for plumbing needs going forward.

We are renovating our kitchen because of a water leak. Gilbert fixed the leak and came back when…read morethere was a question about a gas line. He is responsive, upbeat, and awesome at fixing whatever is needed related to plumbing (both the water and gas lines). He's always who we call first.

I'm super grateful to Gilbert and Blue Dragon Plumbing for a job well done and for being so…read moreresponsive and personable. He didn't once try to upsell me and give me services I didn't need; the upselling and price gouging is a major problem I've run into with other companies trying to cover their overhead. Gilbert was cost-competitive, honest, professional, and when I needed follow-up assistance he came straight away to get things sorted for me. As a female homeowner, I look for professionals I can trust; I trust Gilbert/Blue Dragon Plumbing and will absolutely call them again in the future. Thank you!!

We were very impressed with Kevin, who came to our house for a plumbing reconnection after…read morecountertop replacement, on a holiday weekend to ensure we didn't have to go all weekend without two bathrooms (despite that he had family visiting at his house). He patiently and resourcefully addressed several unexpected issues, advising us on solutions that would be most cost-effective, and maintained good humor throughout a more extensive installation than he expected. Recommend him very much! Also appreciated flat-rate and fair pricing from Pierre, the owner--no surprises; we knew exactly what the job would cost before it ever started.

in 2026, What plumber answers the phone when you call, listens intently to your concern, calls you…read moreback via Facetime to help troubleshoot, tells you exactly what to do and then doesn't accept payment? I fixed it myself with his suggestion, and I am so thrilled. Look up customer service excellence in the dictionary. You'll see Pierre's name and photo.

My bathroom sink was completely clogged. I called Capital City Plumbing and they sent a technician…read morethe next day. He was pleasant and extremely efficient. He got the problem solved quickly. I will definitely use this company again!

Great experience. On time, super knowledgable and willing to explain issue. I will definitely…read moreuse them again when the need arises. The initial positive response for me was that they gave me a ballpark estimate of cost, which no other company would do.

Great customer service. We noticed our AC having issues as we were heading on vacation on a Wed…read moreand wanted to have it fixed before we got back. Based on prior experience we called Brandon at Airco to come take a look. We left a key for them and they were out that day. They called w/options--new coils (a few year fix) or a whole new system. We opted for a new system. They had it installed and house cooled down when we returned on Saturday! We were also wanting to move our thermostat but wanted to talk through that. They came back on Monday to take care of moving the thermostat.

This review has been revised to reflect Jeremy from Airco stepping in to fix a problem created by a…read moretechnician (Stuart) no longer with the company. Several years ago, Airco installed a 3-ton variable-speed system in a house that had previously had a 2-ton unit (and a history of trouble keeping cool). After about a year of operation, our tenants reported mold in the ducts, high humidity, and a short-cycling unit. Our investigation found that the installer, Stuart, had never pulled a permit for the work. I want to be candid: it took a negative Yelp review to get Airco's attention. Jeremy reached out, recommended we upsize the ductwork, offered a very fair price, and agreed to close out the permits. I'm slow to trust, so I got second and third opinions from other HVAC companies -- they confirmed the system size was correct for the house, and that the ductwork should have been upsized at the original install. My own Manual J calculations agreed with Jeremy's. Notably, Jeremy was the only installer I could find who was actually willing to run a Manual J. He also followed through on pulling permits and getting the city inspection scheduled. Airco worked to schedule the new duct installation during the one week we'd be in town -- during peak season, no less -- and their crew moved fast and stayed professional, which I appreciated given how brutal a Texas attic is this time of year. A few days in, the system is no longer short-cycling, and indoor humidity has dropped to about 63%. Still a touch higher than ideal, but we think we can chase the rest of it down -- possibly window seals, possibly fan settings or duct leakage. I was impressed enough that I also used Airco for a plumbing call this week.

Quick response. Hopefully they can come out one day next week…read more Thank you. If you can tell Tom the service charge to come out and if it is applied if we use your service. Thanks again. More to come.

The technician was great -- very professional, knowledgeable, and took the time to explain…read moreeverything clearly. I have no complaints about the quality of the work or the service provided. Everything was handled smoothly, and the experience with the technician was excellent. The only reason for giving 4 stars instead of 5 is the pricing. Compared to other companies in the area, their rates were more than double. While the service itself was good, I believe the cost was significantly higher than expected.

Kyle was fast to respond to our water heater call. This was discovered at 7 in the evening. We were…read moreable to stop the water ourselves, but he was over the next morning and had a new water heater in place before lunchtime. Reasonable price, friendly service and quick resolution are reading why I would call this company again.

After hours service request. Showed up quickly and went above and beyond. Highly recommend.read more