The last Cold Stone they told me somehow I could mix up things in the signature ice creams in one. When I walked into here and confirmed that the girl was a lil moody and like no you cannot. So I just went with the cake batter batter. I was the only one in there, a couple people came in after I ordered, but pretty empty. I got plenty of ice cream, it ended up melting a bit on my ride hope. Was still good but creamy. The girl warmed up and was nice at check out - ran an old gift card I had and mentioned the quality of older gift cards were better. Was able to add tip with it. Plenty of parking. read more

We have had a gift card for this place for 5 years, at least. All of the CSC near us have been closed for ages. This is the closest, and any time we are in Burlington we forget to bring it with us. We were here just before Christmas at another store picking something up and decided it was time. It had been ages since we had been into one and I was ready to try it again. So glad I did. I forgot how great the [insert candy or other items here] you get mixed in with the [insert flavor here] ice cream served in a [type of bowl or cone here] really is. I ended up with chocolate ice cream, peanut butter cup pieces and Reese's Peanut Butter sauce in a waffle bowl. Such a great choice even though it was approx. 20F out. A couple hours before they closed, there were a few people working, and there were customers coming in and out at a steady pace. No complaints. Well... maybe one. Next time, I am going to be sure to bring the gift card. read more

Came at closing. They had already put everything away and told me I could only get something from their freezer. They were out of cones, they said. Hmm if you're open til 9pm, then you should be open until 9pm. read more

We walked in about 10 minutes before closing, and the two girls standing behind the counter visually rolled their eyes. If the sign on the door says that you are open until nine, then expect to work making ice cream for a customer until that time. Keep in mind we had to dodge rubber mats thrown at the front of the door as it looked like they might've been cleaning them and left them there because it was so cold out or whatever the reason was, but it was certainly a trip hazard. My daughter opened the door to go in first and the wind pushed it as I was entering and caught the left sleeve of my jacket in the door jam and ripped it on a sharp part of the lock. When I asked a gentleman who came out from the back if he was the manager and showed him my jacket and explained the situation his response was "well people need to be more careful don't they?" this is a $1300 jacket that is no longer made and I will be reporting this to Corporate as the lack of concern care, or sympathy was downright pathetic. So first we have a bunch of kids rolling their eyes when we walked in. I have a jacket that was ripped on the door, stepping over a bunch of mats that never should have been where they were and lastly, I have a manager with an attitude without a lack of concern for a customer. The review of this place clearly is accurate in the sense that they don't deserve anything more than a mid-level review. Tone at the top suggests that rolling your eyes at a customer is acceptable and then producing ice cream with little to no toppings included is a way to save money for the business. read more

Cold Stone Creamery - Canada Goose Jacket ripped on their door and manager tells me to be more careful. - Ice Cream & Frozen Yogurt Near Me - Burlington, Massachusetts

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Literally the rudest staff I've ever met. The employee rolled her eyes at every single person in our group. She slapped gummy bears just on the top of my friend's bowl after she forgot to include it. She made two of us stand up from the table we were sitting at so she could stack it an hour before close. So disappointing. read more

3 stars feels generous but we keep coming back so I feel like it's fair. This place is a wreck. The kids behind the counter have no idea what they're doing. Tonight was pure chaos, with not very many people waiting. I'd hate to see it on a busier night. In the 15 minutes we waited for our ice cream, we watched the poor guy who was doing the mix ins waste two different bowls because their supply chain set up was absolutely not working. They really need an adult in here. Ice cream is usually good, but sometimes too soft, like it was left out of the freezer between switches too long. read more

This location used to do a pretty decent job with the ice cream cake orders. I wonder what happened. Oh wait I know! It hired kids to frost cakes and write like 2 year olds! I ordered an ice cream cake for my mother's birthday and this is what i got! To say that I am disappointed is an understatement!! Frosting looks like an art project made by a toddler. And what is up with the absolutely pathetic star and heart on the cake?? - which we never asked for! This was for my mom's 71st birthday!! Forget the penmanship!! Do better coldstone! You are ruining special days for people. read more

Cold Stone Creamery - Frosting and penmanship look like an art project made by a toddler complete with a heart and a star. Sigh - Ice Cream & Frozen Yogurt Near Me - Burlington, Massachusetts

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Beware stale waffle bowl Ice cream wasn't bad but the stale waffle bowl ruined the whole experience... the texture was stale and the flavor was off-tasting, stale, read more

Ice cream was just okay- I honestly expected more judging by the extensive menu/unique combinations they seem to offer. I got a small and it came out to be $8... a little ridiculous. Cup was also smaller than most smalls at other ice cream shops. The store also only has two tables, was out of popular flavors (chocolate-PB), and has workers that were not very attentive/open to explaining menu items. read more

Came here for the first time on the afternoon of a holiday weekend. What's Hot - Location. General good location. It's in a plaza around other amenities, such as shops and restaurants. Good size parking lot, as well. - Outdoor seating. There are a handful of outdoor tables, with seats, for the public. It's helpful and nice, especially during nice weather. It's even more helpful during this pandemic, because hubby and I weren't going to eat indoors. We took advantage of the outdoor tables, which are just a handful of steps away from the store. - Menu. Pretty good variety of flavors and pre-determined mix-in combinations. It looked like they have new peanut butter flavors and combinations, which was also nice. Hubby took advantage of a new peanut butter combination. They also have smoothies. - Quality. When we were there, there was a plate with a pyramid of brownies. They looked like they were made pretty recently and were soft. I ordered the Germanchokokolate (don't think I have the right spelling! LOL), which came with brownie, caramel, pecans, shredded coconut (and I think some fudge?). The brownie was soft and moist, which was delish. My order came out pretty well, but hubby's didn't, which I address below). What's Not - Health and safety. Out of all the staff there, we saw one without a mask. During this time of the pandemic, seeing that was a little concerning, especially because she was mixing the ice cream orders. Other than that one staffer, everyone else was wearing a mask. So not bad, but not great. - Service. Pretty slow. There were 4 staff when we arrived. When hubby and I arrived, there were 2 customers ahead of us and 1 of them was already at the cash register. However, we waited quite a while until one of their staff asked us for our orders. To be fair, one of their staff was replenishing a couple of ice cream flavors that had gone down. However, none of their staff asked us to wait or said they would attend to us. We noticed one of their staff stayed at the counter the entire time we were there, just mixing a combination ice cream. We don't know exactly what the others were doing. Hubby and I just stood there waiting. There was a delay and lack of coordination, which is why they didn't appear like they were working together as a team. - Quality. Hubby ordered their largest size (gotta have it) and the staff who made his combination order made it soupy. As in, much of the ice cream was soft and kind of melted (ie: soupy). It still tasted good, but hubby had to lick and slurp it up pretty quickly. From what we could see, it looked like their staff mushed everything together too much and possibly let it sit on the slab a little too long. Final Answer Might be willing to come back to this location, because it's a chain, which provides some reliability and dependability. But not a first choice. read more

Cold Stone Creamery - Ice Cream & Frozen Yogurt Near Me - Burlington, Massachusetts

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This location is a joke. I ordered a DIY cupcake set the day prior and come pickup time, nothing was prepared. I spent an extra half hour waiting for the associate to call their manager and question where my order could possibly be. On top of that, the product I was provided with was the most depressing looking thing you could imagine. I've had their ice cream cupcakes before and this did not compare. The cupcake was half filled. Take a look at their website and see what they're supposed to look like, compared to this sad picture attached. I asked the associate if it was possible to add some more ice cream and they said no, they can't do anything else. Since I already prepaid, I was out of luck. 10/10 would not recommend. read more

Cold Stone Creamery - The most disappointing ice cream cupcake you could imagine. - Ice Cream & Frozen Yogurt Near Me - Burlington, Massachusetts

If I could rate a 0 I would. I drove up for an ice cream after my son had his first hair cut. (Which he screamed bloody murder for.) The OPEN sign was lit up and so I get my son out of the car, ready for his ice cream and tried to walk in. The door was locked. The unfriendly worker inside just put up his fingers to sign 12. It was 11:40am. Seriously?! The light says your open and I wouldn't have gotten out of the car if you weren't open. I let him know that the open sign was on and he says it's always on. I informed him that's incorrect and false advertising. - signed annoyed and angry parent, and lost business. read more

Cold Stone Creamery - No hours posted on window. - Ice Cream & Frozen Yogurt Near Me - Burlington, Massachusetts

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I would give zero stars if that was an option. As soon as I walked in they expected us to recite our order as if I was a priest reading the bible on Easter Sunday. Unfortunately, I needed more then 2 seconds to figure out what type of ice cream I wanted. When I said that I wasn't ready to order and I needed a moment to look at the flavors they looked at us with the most disgusted look on their face. My friend even lost her appetite after the attitude we were flashed when walking in. They charged my other friend 2 TIMES for her ice cream (which is 8 dollars each for the smallest size) and did not refund her. I payed 8 dollars for an ice cream of the smallest size with two toppings which is absolutely unorthodox. It was halfway full because the staff was rushing to get us out of there. I am extremely upset and will never return to another cold stone chain ever again. read more

Cold Stone Creamery - half way full ice cream - Ice Cream & Frozen Yogurt Near Me - Burlington, Massachusetts

It's probably been a decade since I've been to cold stone and my recent experience there won't cause me to rush back anytime soon. The wind chill was -11 but we still wanted ice cream. It was a holiday weekend and most places were packed but Cold Stone was empty when we popped in. We ordered signature flavors - chocolate devotion and goey chocolate cheesecake. Chocolate devotion was made with chocolate ice cream mixed with brownies and chocolate sauce. The goey chocolate cheesecake was a new addition to the menu and it consisted of caramel chocolate cheesecake ice cream, graham cracker pie crust, oreos, whipped cream, and fudge. Many places are far more creative these days than cold stone is so I was already feeling like I'd been cheated out of $5 for a "like it" when I got ready to take a bite of the chocolate devotion. After I tasted it, I knew I'd been ripped off. There's something about the very soft consistency of the ice cream that threw it off, not to mention the old, stale brownies that had a terrible aftertaste. I was never a big fan of Cold Stone. If I want old school tried and true ice cream, I very much prefer Baskin Robbins. The quick mixing of brownies and ice cream did little to entice me. I'm guessing it will be another decade or more before I return to Cold Stone. read more

Smelled soo yummy. Nice staff and met the Cold Standard. Highkey recommend the Strawberry something one and the apple pie one which slaps read more

I think this is the first cold stone in recent times which I didn't enjoy at all. I ordered a cheesecake fantasy and they gave it to someone else and forgot about it. I had to remind and get it done again. I have to say it wasn't my fantasy to eat whole frozen strawberries and blueberries in ice cream. The least I expect is that they chop it. When I pointed out they mentioned that it's supposed to come with whole strawberries, and I bet this is the first place that ever does it like that. My suggestion- please use fresh fruits and at least try to chop them up on the cold stone before serving. I have been to many cold stones across US and this one is definitely on the bottom of my list. read more

If I could put a 0 star I would. Place is a absolute mess, they somehow have no milk at a ice ream shop which makes no sense to me. Then they offer me a ice cream I figured I'd take it but it's dripping all over the place down the cup. Got upset at someone for having a allergy. I have NEVER left a bad review but this place definitely deserves it. Oh and lastly nobody behind the counter has no idea what is even going on asked me what I wanted 3 times before telling me I couldn't have it (which they did they just didn't want to make it). Place was mess trash was everywhere. Will never go here again. read more

Ordered online to try and avoid being in the store for a prolonged period of time, ended up waiting 20 minutes just to pick up. The order was also incorrect and did not include the requested and paid for waffle bowl. Upon bringing it it home, the mix-ins were better described as toppings because there was little incorporation into the ice cream. Staff seemed overwhelmed with juggling online orders and walk-in customers. Staff was about as cold with the welcoming as the stone they use to prepare the ice cream. Did not try to help clear out customers waiting for their online order. One female worker blatantly glared at us and skipped over us when waiting for service. One male worker tried to rectify the situation by getting us our order, but that was the most acknowledgement we received the whole time. read more

The ice cream wasn't the best. It is a highly priced place for freshly made ice cream, with hand picked toppings added in. I've always loved this place in the past, but my experience today wasn't the best. I had gotten a small cotton candy with marshmallows on a chocolate dipped cone with sprinkles. The ice cream tasted like blue-raspberry slush and nothing like cotton candy. The cone was also soggy and not the best. I would recommend this place to someone who wants more of a normal ice cream flavor without a cone, but nothing special like cones or slush like flavors. Overly priced to not be 100% satisfied. read more

Cold Stone Creamery - This is the ice cream I had gotten. - Ice Cream & Frozen Yogurt Near Me - Burlington, Massachusetts

I love cold stone. I've been to several different locations all over. I believe they are franchised so they all are a little different. This location is not my favorite. The service is fine it's just they don't mix and crush the ingredients into the ice cream very well. That's part of what makes the ice cream good. To get Reese's cups I your ice cream and they're just broke in half is not as good as having it all broken up in the ice cream. read more

Cold Stone Creamery - Ice Cream & Frozen Yogurt Near Me - Burlington, Massachusetts

Visited last evening. When I arrived, there was a customer being waited on by one worker and a second worker, a young man, looking to be doing some restocking. The customer ahead of me was ordering multiple items, so I hoped the young man you jump in and take my order. But he did not. Another employee arrived and she started stocking things as well instead of taking my order. The worker helping the customer was checking her out and that took awhile as well as the customer had coupons to process and then had an issue with her credit card. I'll still waiting and the two other employees are still ignoring me. I say to the worker checking out the other customer if she is the only one that can help customers? She didn't understand my question so I explained you have a customer waiting and those two other workers are not helping you. She says, "oh" and asks the 2nd worker that arrived to come help me, which she did. The young man, who was there the whole time turns and says what's the matter and I explained you have a customer waiting and your not helping. He just gave me a cold hard stare. It was unfortunate because it seemed like a nice place but the customer service was non existent and needs to be greatly improved. read more

Arrived on a Friday afternoon around 4 pm with a friend and as we approached the counter, a young man said "we are limited in the flavors today, we only have these four". What? How can an ice cream parlor be out of ice cream? When asked why he replied "I don't know, I think the ice cream maker is broken". Then ...please put a sign on the door so people don't waste their time studying the flavor options and then being disappointed when they walk up to the counter. Don't think we'll be returning given the other local ice cream parlors. read more

I just went in recently again and I have to say they have improved since my last review. All the issues were fixed. Also the ice-cream got better. Good job cold stone for stepping it up. I love this place again. You guys are pretty damn read more

They messed up my entire order, didn't add waffle cones with my ice cream after I paid (4 cones). Didn't even add the mix ins that were in my ice cream. They also didn't even put the ice cream in the freezer to keep it cold. They left my entire order on the counter to melt. Usually the service is alright but this is the worst I've seen at this location. It sucks that they had to mess up everything on Mother's Day. If I could, I would give 0 stars. This place sucks! read more

I've become obsessed with Cold Stone Creamery and continue to further regret the closure of the small little Cold Stone I used to have back in Westwood. This location is in the Wayside Commons in Burlington, off Exit 33A from Rt 128. Of course inside another shopping center.... every Cold Stone these days has to be in a big, new, bright shopping center. Gone are the days when they are in small towns in small villages (sorry, rant over regarding me missing the one in Westwood). Anyway, the service was great here, the ice cream is great (you seriously cannot go wrong with Cold Stone), and the options are fabulous. If you get the Sunday newspaper, don't forget to check the coupon inserts as Cold Stone regularly puts in a few offers. You should also sign up for their e-club and get rewards for your purchases. They also have fabulous cakes and ice cream available for purchase all the time. Upon looking, the menu is extensive for an ice cream place, but it's good that they have options for all. I would honestly be shocked if anyone said they didn't like their ice cream. I'd come back if I was in the area again and would highly suggest this place for ice cream in the Burlington area (especially considering there aren't any ice cream places in the Burlington Mall / Third Avenue developments since Bedford Farms closed). 5 stars. read more

No chocolate ice cream. At an ice cream store. No cones. At an ice cream store. The interior smelled like vomit. Other than that, it was great. read more

the ice cream was amazing but the customer service wasn't that great the place smelled bad

Went in looking for the Reese's peanut butter ice cream cups. There were none available in the freezer. Despite being busy they offered to make them for us after my son told them we drove 30 minutes to get them for his step-dad birthday. The ice cream is delicious and the service was great also! Will definitely be back when I am in the area. Would drive the 30 minutes again but will order ahead next time now that I know we can. Was also impressed that they had the silk for people with lactose intolerance and it was very good also. read more

Cold Stone Creamery - These are awesome! - Ice Cream & Frozen Yogurt Near Me - Burlington, Massachusetts

I am so disappointed with the ice cream cake. First, I was not able to place an order online, and I have to call the Burlington store. The girl on the phone told me their online system didn't work. When I picked up the cake, the lid was covered with melted ice cream. The girl assured me that the cake was ok, but it was not NOT. When we got home, first we noticed they misspelled Jeffrey to jessi. My son was so embarrassed, that we have to wipe out the name. Then we noticed the cake started to melt. We live 10 minutes from the store. I am so disappointed. The cake ruined the birthday. read more

I have been there twice in the past month. The 1st time I order via the mobile app and when I got there it took them 15 minutes just to acknowledge me after waving at them multiple times. When they finally got to me they took another 10 minutes just to get my order out of the freezer. I could understand if they were busy there was only one other party in front of me. The second time I decided to order in person. The employee that helped me was just plain rude and also gave me a container covered with ice cream on the outside. I asked for a lid to go and when he saw the ice cream dripping on the outside of the container, he said to clean it up myself. All the employees are rude as can be and I will never go back!!! Avoid this place if you value customer service at all! read more

Went in near closing time and the place was packed. Ladies were nice and helpful. Good ice cream like I remembered

Ordered a cake for my daughter's 10th birthday. Scheduled to pick it up at 4pm today. Paid in advance online. Arrived today at 4pm as planned and the store was closed. No one answered the phone after multiple calls. Had to leave without my daughter's cake. Still have not heard back from anyone. Will definitely not ever come to Cold Stone again. Awful. read more

Extremely disappointed. I was expecting rude, unfocused, unintelligent gen zers and instead the young whippers were nice, busy, and paid attention to my order. Minus one star for my disappointment. read more

Amazing customer service by Brandon and Tilda. Restaurant could use some cleaning, you can tell the staff on is overwhelmed and unable to do in depth cleaning. Whoever their boss is should hire some cleaners!!! read more

Absolutely the best ice cream; rich and creamy bursting wi5 flavor! Love this place The staff could be more friendly but great ice cream read more

My family and I have been going to Coldstone for years. Whenever we eat out, we skip dessert at whatever restaurant and come here! It's a great atmosphere, the staff is friendly, and the ice cream is good if you know what to order! My go to is a coffee ice cream with brownies and chocolate syrup. The cheesecake ice cream with strawberry and graham crackers is also really good! read more

After a long tiring day we thought of treating ourself and hence decided to go to this creamery. We ordered chocolate devotion and guy responsible for the job filled the quart with plain chocolate and when we confronted him he said he is using it for measurement. He barely added any choco chip, syrup and fudge. While filling the quart with ice cream he kept the quart on the ice cream ruing the bottom of the quart. In the end,he realized that he is messed up and box is still empty even after using the same for measurement. That says a lot about the his desire to work. Instead of making more chocolate devotion he filled the rest of the box with plain chocolate ice cream. Epitome of irresponsibility and bad hygiene. The guy never cared to clean the box and you can see how it ruined the poly bag in the video. Now when we are about to take the quart we realized that the lid does not fit the box. When i confronted the guy he said this is by design. If that's the case then Cold stone creamery deserves the worst design award for designing such a lid which does not fit the box. This was surely not an experience I was looking forward to and surely ruined my day. I wish I had tried some other store which took customers and their work seriously. Either the person serving us was untrained or didn't wanted to work. In case this store wants to take this seriously then then we ordered the ice cream on April 10,2021 around 830-9pm. I reached out to to the stone cold creamery by email but no one responded back. read more

If you like rude,unfocused and quite frankly unintelligent gen z ers in charge of making your ice cream this is the place for you. $8.55 for frappes where the straw sinks to the bottom they're so thin . A well run coldstone is great but they are few and far between around this area read more

This place is so yucki. I ordered a mint ice cream and it tasted more like water. Service was nothing memorable

Of all the bad icecream shops I have been to, this is the worst. I ordered the Founder's Favorite and I got a melted goo with big brownie pieces swimming in it. And that's because the icecream was barely mixed with the brownie and it was kept on the cold stone for less than 3 seconds. Also, cup wasn't even filled with the icecream even though there was icecream left on the stone and eventually thrown away. It was so bad even my toddler refused to eat it after having some and he does finish his cup. read more