I went to this Cold Stone location a few weeks ago. I ordered a pint of the no one lays a finger on my butterfinger creation, and added reese's. The employee that was making it, realized the pint was not full. She added more ice cream on top and some more toppings. I was not charged for the reeses. We loved the creation so much, that I went back today to get the triple pint. I was charged for the reeses. I could have ordered it online with 6 toppings, the butterfinger signature creation has 4 toppings and adding reeses would have been 5 total toppings, so that means no charge for adding in reeses. When I got home, I noticed the container was only about 80% full. So the employee today had the same issue as the other, but instead of giving me a full container, gave me one partially filled. I would have overlooked the extra topping charge, but it's a frustrating experience to not get the amount you paid for, plus having inconsistencies in workers. Again, the creation was great, but I may try another location next time. read more

This place is no longer in business. When they were there, their ice cream was excellent.

My husband specifically took me here for an early Mother's Day treat. I'm lactose intolerant and they have chocolate almond milk ice cream. He even came in and asked an employee before we got our daughter out of the car. Got to the window to order and they were completely out of it. They could have said something before our family ordered and when he asked. They did check the back. I didn't want another sorbet. I wanted ice cream! For what it's worth my daughter enjoyed her cotton candy gummy bear ice cream and my husband enjoyed his. We only had to pay for one, but I'll take my money elsewhere for overpriced ice cream. read more

Cold Stone Creamery - Cotton candy gummy bears - Ice Cream & Frozen Yogurt Near Me - Charlotte, North Carolina

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Why did they gave us one small cup inside a big one and call it a day?. We paid for one small cup and one big and they gave us 2 small cups.! I got home and saw they had made one look bigger by placing a small cup inside the big one.! For my first time eating at cold stone I was excited and they gave me this first impression wow.! read more

Only stopped for a quick milkshake but it was great! Service was fast and our shakes were served with a smile!

I mean with all of the options and pretty quick service...can you really go wrong? Founder's favorite with birthday cake ice cream will always be a win!! read more

Cold stone is a consistent product at any location, what sets one apart from the other is the service and cleanliness of the the establishment. Who doesn't love ice cream?! Cold stone is generally a heavier ice cream than most but also the richest and yummiest. I highly recommend the founders favorite and the apple pie ala mode mixes read more

Cold Stone Creamery - Ice Cream & Frozen Yogurt Near Me - Charlotte, North Carolina

This shake was everything my heart desired. I loveeeeee Reese's so once I found out there was a milkshake I had to get it. It was so good I couldn't put it down. read more

Cold Stone Creamery - a hand holding a cup of ice cream - Ice Cream & Frozen Yogurt Near Me - Charlotte, North Carolina

I enjoyed the cold stone ice cream. I wish they had pistachio, rum raisin. The staff was nice and family. I would go back again.

got a great service from Owen P. very mindful and friendly. would definitely recommend

The ice cream is great! The line is long most of the time and very slow all of the time. I wasn't too happy with the level bowl I got this time. I've been very happy to get an over-full bowl in the past. read more

Came in to kill some time and get a shake. I still remember the popularity of Cold Stone when it first came out, but it seems like they are struggling a bit. In my opinion you can't really get a bang for you buck at this place, maybe due to all the overhead in making their marketing products. I do like the "combinations" and options you have, but something did not feel right - maybe it was the high-schoolers that didn't really care that I stood and watching them do inventory while no one else was in the store. I was not really in a hurry, but then again why was the store empty during the middle of the day on a weekend? read more

Cold Stone Creamery - Back of the store... - Ice Cream & Frozen Yogurt Near Me - Charlotte, North Carolina

Not the best location but ok if you're in the area. Came here on a Thursday evening around 8pm. 3 staff members with a growing line of people they were clearly overwhelmed. No one looked or even pretended like they wanted to be there. Ordered a like it with 2 mix ins one of them being bananas and he didn't really "mix it" up but no big deal. I used to love cold stone but now I think for mediocre ice cream and service it's now just overpriced and non-special. read more

I'm honestly so over this particular location. This is NOT the place to go if you or someone you know is allergic to anything. The staff are NOT mindful at all of the counter needing to be cleaned more thoroughly. I understand all the orders being placed at once sometimes, but I don't want to get vanilla ice cream and taste other peoples flavors and see other peoples toppings I'm my ice cream. I just left from there and asked the employee very nicely to wipe down the counter because of these problems. Her response was "we already do that" and then she ended up putting my boyfriends topping in my ice cream because she didn't wipe it down properly.....yeah never going there again unless new employees are trained in proper protocol of the food industry. read more

This place will always have a special spot in my heart. It was the first ice cream place I've been to when I moved to Charlotte. They are always busy and the staff is normally nice. Their ice creams have an ok price and they have many options of flavors! They have the house signatures flavors or you can create your own with any toppings you may like. They also do not charge for the waffle cone/bowl. I had one of their signature ice creams called berry berry- if I am not mistaken. If you don't like too much sugar that is the ice cream for you, it is even a little bit sour. In general this is s great place for ice cream, good service, good price and good ice cream! read more

Cold Stone Creamery - Ice Cream & Frozen Yogurt Near Me - Charlotte, North Carolina

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What a disappointment. We figured we'd try it out despite the poor reviews since we assumed you can't mess it up but I guess you can! Although there were three employees working including a manager, no one greeted us or even cracked a smile. My icecream was not mixed more than two folds which defeats the purpose of going to coldstone. My husband asked for a waffle cone but got a waffle cup? Weird. I then went to sit down and my clothes literally stuck to the chair. EW! We will definitely not be back ... ever. read more

I've been to this location about 6 times and it's always really good. With there being so many places to get good ice cream in Charlotte now, I don't want to waste my time with mediocre ice cream. That said, Cold Stone always delivers on good ice cream. I got the Surrender to Strawberry and it was very good. My only gripe is that the strawberries were still kind of frozen. I know the guy helping my just got them from the back, so that would explain why they were still frozen. If they were thawed out, I probably would have given a higher score. All 3 staff members that day were all helpful and attentive. I've tried a lot of different creations there so you can't go wrong with any of it. read more

Cold Stone Creamery - Ice Cream & Frozen Yogurt Near Me - Charlotte, North Carolina

Nice staff who let us in 5 minutes before closing. Surprised they dont have dark chocolate as all other cold stones do have. Nie big place but could use some seats read more

This place sucks balls! Brewsters is the best hands down! Of course I should've expected nothing from this place its in Charlotte; nothings free! The ad didnt specify participating locations but the promotion should've been honored. I am not going back, the selection is whack anyways. read more

Cold Stone Creamery - Ice Cream & Frozen Yogurt Near Me - Charlotte, North Carolina

Best Service there is my family and I go there almost every Sunday and the ice cream is always on point. The staff is very friendly. Definitely recommend trying it out 10/10. read more

The selections are mind boggling! Everything sounds good! Making a final decision is Hard! I decided on Our Strawberry Blonde with fresh strawberries and ice cream with graham cracker crunch and whipped topping. I just wanted something fruity and it was. I chose the medium size cup and was glad I did. I was totally full when done but I'm sure that with the small size, I'd have been wanting more. My daughter chose the same as I and loved it too. My two grandkids also loved their choices too- one in a cup and the other in a giant waffle cone He needed a spoon to eat it! Each serving is individually mixed in which distributes all the goodies evenly but it takes a lot of time which equals a long wait time (and even the clerk said it was only an average busy night). Everything was super great, but for me, paying that much for ice cream will only be a rare treat. If you can afford it, enjoy! read more

You scream! I scream! We all scream for ice cream. Cold stone creamery never gets old i have been going to coldstone since high school ! You just can't to wrong with them they have lots of great flavors and combinations of ice cream. I tried the banana carmel crunch and when i say omggggggg! I love bannanas so this was right up my alley. Coldstone has some of the creamiest ice cream you will ever taste! read more

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I got the founders favorite and my boyfriend got over the rainbow. My ice cream was good but I didn't feel like they gave me that much but they ended up giving my boyfriend way too much. We got the same sizes expect he got in a waffle bowl, so such a difference portion was kinda odd. He stated the waffle was stale and it was too sweet for him. We both struggled to finish his ice cream because it was so sweet. We didn't even finish the top layer because it melted so fast and it was too sweet for us. He did enjoy my flavor though, so we would go back but maybe next time get a waffle bowl of my flavor so we could probably get more bang for our buck lol. read more

Cold Stone Creamery - Ice Cream & Frozen Yogurt Near Me - Charlotte, North Carolina

This is my favorite place to get ice cream ! I always get the GermanChökolätekäke one, it's amazing! Great costumer service! I've been here about 5 times and I'm pretty sure I'm coming back to ge my sweet! read more

Cold Stone Creamery - Ice Cream & Frozen Yogurt Near Me - Charlotte, North Carolina

Busy for a mid-week rainy night, we stopped by to get our fix. There are only five tables in the store, plus a few right outside. The usual array of flavors including Chocolate and Vanilla, but also White Chocolate, Butter Pecan, Cookie Dough and a bunch more. Flavors change often depending on what they make. There's also a few freezers with pre-mixed ice creams and cakes in assorted sizes, shapes and flavors. Choose your size, which ranges from the very small (kids size) to small 5 ounce (named 'like it' on the menu) to medium 8 ounces (love it) and large 12 ounces (gotta have it), then pick your mix-in which again has what you would expect - various candy bars, nuts and fruits, plus graham cracker crust, waffle cone and the like. You can have a cup or a cone. They also offer assorted waffle cones and bowls, some of which were dipped in chocolate and sprinkles or nuts. So many choices, it was hard to settle. Once done, they hand scoop the ice cream and then with giant flat spoons, mix it up right in front of you. Reasonably prices for a dessert, plus throw in a dollar tip. read more

I've been visiting Cold Stone since 2006! Ahh High School!!! Wish I could turn back the hands of time. So Consider this my little reunion! My personal favorite: "The Apple Pie A La Cold Stone"....it used to be called "The Pie Who Loved Me". Joining together the perfect combination of Pie and Ice Cream! Amazing! Over the years Cold Stone has added Frozen yogurt, frappes and so much more. The cakes are pretty much the same. I still haven't tried any of them. Fun fact!! When you tip the staff they will sing. Either you get super annoyed like I do, or overjoyed like my mother. I had to hold her wallet hostage!!! I look forward to visiting Cold Stone again, as always! I plan to try one of the milkshakes during my next visit. Let's see if they'll beat cookout! read more

Horrible, rude customer service. Yelled at customers because people were coming at 9, when google said they closed at 10. Couldve kindly told us we are actually closed. read more

Their ice cream is so delicious:) A++. It's so creamy and so good. I love ice cream!!!

This place does not even deserve 1 star, but they had no option for less. It is the dirtiest cold Stone Creamery I have ever seen. The fridge windows are filthy, with old looking splashes on them, the waffle maker is really dirty and full of grime, the container tops are full of dust, the tiles indescribable dirty... Someone from management please come assess this place or I'll suggest a visit from the DHEC... did not enjoy my visit here at all... read more

Cold Stone Creamery - Ice Cream & Frozen Yogurt Near Me - Charlotte, North Carolina

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This has got to be the filthiest run down cold stone there is. Needs a major renovation and frankly a better store manager who will take care of it and motivate the employees to do so. Always take it to go and would never eat in this disgusting place. That said it's cold stone. My still favorite place to get ice cream so I continue to go here and then bitch about it every time. read more

So, we had a very disappointing trip here last Sunday. The place was dirty, dank and just seemed like it had gone way down hill from what it used to be. I placed a complaint with the Cold Stone Creamery corporate office because I'd much rather see this place thrive than go under from things that could easily be fixed. I also reached out to tthe management company for Rivergate. Within 24 hours (less than), I had heard back from everyone; including the person that owns this particular franchised store. Looks like they didn't know how bad it was. Here's what I heard back: My name is Scott Himes, I work directly with the franchisees of Cold Stone Creamery within the State of North Carolina. I wanted to give you an update on what actions we have taken to correct the conditions of the store as explained in your feedback below. The franchisee has brought in a professional cleaning company to do a complete cleaning of the store. The franchisee is also sending a trainer employee from a different Cold Stone Creamery location into the store to identify and retrain employees. The franchisee is also making some operational changes within the store that should also help improve the overall operations of the location. We hope you will see positive changes in future visits. Thank you for sharing your experience and we look forward to doing better." With that said; it looks like they are going to fix the issues in make it better. We'll definitely now go back in a few weeks to see what progress has been made, but I wouldn't yet give up on this location. read more

Filthy. Gross...this place has gone downhill. When we went, it looked like it hadn't been cleaned for I don't know HOW long. The floors were disgusting. those pedestals that hold the signs have never been cleaned and are caked with crushed candy ice cream, etc...the WHOLE bank of frozen yogurt was unclean and flashing because the were ALL empty! the wood chairs need replaced or refinished. it looked like a run down shop. not going back. read more

Cold Stone Creamery - This place is RUN DOWN. it is filthy from the floors to the ceiling! - Ice Cream & Frozen Yogurt Near Me - Charlotte, North Carolina

Living near here is going to make me gain 10,000 lbs and I am totally okay with that. The thing is - I don't really like ice cream. I am that one girl that can keep a pint of ice cream in the freezer indefinitely. It doesn't tempt me like other sweets do. That said I absolutely adore Coldstone. We moved to the area in December and I have already made a ridiculous amount of visits to this establishment. I basically make my boyfriend stop here with me whenever we are out shopping or dining. Including that one time snow was still on the ground. My particular obsession is the cake batter ice cream. It has a light flavor for such a creamy consistency. I always mix in cookie dough or brownie. Okay, sometimes both. I also always sample the other flavors, just in case I find something that can top my original love. So far the banana has come close but isn't there yet. The staff is friendly. The ice cream is delicious. The price is pricy. This is one place though I feel like the splurge is totally worth it. Just writing this review has me contemplating a stop off on my way home. read more

Stopped by Cold Stone to have a scoop or two with my girlfriend. The first thing we see is a sign on the door that reads, "No chocolate ice cream" (how does that happen). They were also out of sweet cream and various other flavors, Oreos, pecans, you get the idea. The store was nasty, the counter and glass looked as if they had not been cleaned in days. The tables and chairs had not been cleaned, and there was no sanitation rating displayed. The entire staff acted as if they were in a trance, like they were full on baked from smoking weed all day. I would give them 1/2 a star if it was an option. read more

Cold Stone Creamery - Ice Cream & Frozen Yogurt Near Me - Charlotte, North Carolina

This was my second trip here today. I left the first time because the line was to long out the door. So when I got to the front of the line I realized why it was so darn slow. Two guys working barely opening their mouth to speak. And moving slow as molasses. The customer service was the worst. Not to mention I went 8:00pm they close at 9:30pm and there were no more ice cream cones. I love the ice cream but the service was way below average. I recommend the ice cream but if you are in a hurry don't go and if you prefer good service stay far away. The two stars were for the ice cream alone! read more

Well, there was alot of unnecessary drama ordering this ice cream cake. I've ordered cakes in the past from the Rivergate location, but it has been about 3 years. I tried to get someone to answer the phone from 12noon until 2:30pm numerous times to place my order, and no one would answer. Then, apparently management changed one year ago and the new owner does not believe in cakes with color. They only want to offer white icing. Thankfully the manager there agreed to give me color on my cake. But then they told me: they don't have white chocolate chips, they are out of toffee pieces, they offered me m&m candy pieces instead and I accepted. However, these are not m&ms.... they are wannabe knock offs. That's fine, but please don't tell me they are m&ms when they are not. It was ready on time and they did a decent job (well, it looked like they ran out of icing when they decided to make 3 exclamation points). Although I appreciate the manager's efforts, due to current colorless policies, difficulty getting ahold of someone to place my order, and running out of needed ingredients, I'll purchase my next ice cream cake at Breusters. I just don't have time for all this drama just to order a cake. I told the manager I could make it myself, but the whole point of all this is for YOU to make it. read more

Cold Stone Creamery - Ice Cream & Frozen Yogurt Near Me - Charlotte, North Carolina

We had a TERRIBLE experience. There was virtually no ice cream left due to supplier issues. Not only is this location more expensive but it lacks options and more importantly, it lacks even basic ice cream. They should have closed the store rather than to be unprepared without ice cream. This location also NEVER has a manager, it's run by kids who cannot address a single customer issue or concern. The entire line was complaining. So disappointing. Do not recommend this place to anyone! They didn't even have the basic chocolate, strawberry! I recommend the new Coldstone at Kingsley!!! I stumbled into yesterday... it was awesome with more selections and cleaner! Better vibe!! read more

Cold Stone Creamery - Really??? They should have closed. The entire line of customers were complaining! - Ice Cream & Frozen Yogurt Near Me - Charlotte, North Carolina

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amazing place! love the service and amazing ice cream and great workers! :) whole family went here after hibachi and the ice cream was just the perfect desert we needed read more

Great ice cream but inconsistent portion sizes. My husband and I both ordered a small cup but my husband's portion was 2/3 more than my amount. For the price of over $4 for the small, I expected it to be my husband's portion. My portion was barely 2/3 of the cup and that was level with the top. Seemed like a bunch of teenagers working in the shop, which I have no problem with, but no one checking their serving sizes. Will not go back here again nor refer anyone here. Also, the cashier did a double take when she saw my portion served but said nothing. And, yes, I didn't say anything either but I guess I was shocked how inconsistent the portion was. read more

This place is filthy the past two times I have been here. Trash and food stuck on floors, tables and cash register counter. Rims of bins look like they have not been cleaned in over a week. I am surprised it is not shut down for health code violations. I can in at 845pm this past time and crew was supposed to be closing at 9pm. Instead of cleaning they were in the back laughing and yelling having a grand old time while my niece nephew and I had to sit a dirty table. I wish I would have taken photos and videos to turn into corporate. read more