It can get busy but never to the point I had to leave. They kept the lines moving. Cones are always fresh never stale. Also when you do mobile pick up I never had to wait. read more

First off the place was a mess. It was busy sure, but it was a mess. There are only like 3 tables in the place. I say "like 3 tables" because there were 3 tables MAYBE even 4, but only a total or 3 chairs that could be located and they were around one table near the end of the interior. They were out of cones. How do you run out of cones at an ice cream parlor? But wait, here is where it gets better, (sorry I got interrupted and can not recall what the next line actually was. I really hope they have improved since this review was started...a while ago) read more

Cold Stone Creamery - Peanut butter cup perfection + banana - Ice Cream & Frozen Yogurt Near Me - Fairfield, California

Centrally located in a strip mall. Accessible parking near but not at the entrance. Store was clean. No tables inside but a couple outside. They could have used tidying but there appeared to be only 1 staff person. He was nice enough. My cold treat was French vanilla with Reese's Peanut Butter cups. Yumm. read more

Cold Stone Creamery - Ice Cream & Frozen Yogurt Near Me - Fairfield, California

Best ice cream In a hot day we decided to go and find a good place for ice cream. We find near at our home Cold Stone ! Let me tell you about this place.... It was really good. My kids love it. They love all the toping and different flavors options they have and they favorite of course was sprinkles. My kids select chocolate and cookies and cream with a waffle with sprinkles. I decided to try just a regular cookies and cream with a waffle cone. My hubby decided to try their cookies and cream shake ( we love cookies and cream ) I love that the place was clean and the staff is so nice and kind. They also sing a song !! Was soooo funnnn ! This was a amazing adventure with my kids and we really recommended. You can make your own ice cream version playing with different flavors and toppings. That was my favorite part because you can be creative ! read more

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Sadly this location has gone downhill. The employees are pretty nice and the store is pretty clean, but the ice cream? Not so much. It's soupy and the contents that are supposed to be mixed in aren't chopped in properly. It used to be that the ice cream would have to assaulted by the spoons and the mix-ins would receive the same treatment. Now the ice cream is so soupy that it takes 30 seconds for them to get it "mixed" and into to the cup and it has to be eaten in 1 minute and 30 seconds or it will be completely melted! Tonight I noticed it was hotter in the store than outside, so that's saying something. But two weeks ago, the result was the same. We will go to the Vacaville store next time and hope for the best! read more

I ordered a custom cake for my daughter's birthday. They did let me know up front that they don't do themed cakes, which was perfectly fine. I asked if they could just do the colors of her favorite character from her birthday theme which was Sulley from Monsters Inc. I basically told them they had free rein on how to decorate it. When I picked it up, I could've cried because they did an outstanding job. The cake decorator went above and beyond. It was such a beautiful cake and so on theme and very creative. Highly recommend! All the kids and adults enjoyed the cake. It was cotton candy with sprinkles mixed in with chocolate cake. Delicious! read more

Cold Stone Creamery - Custom birthday cake - Ice Cream & Frozen Yogurt Near Me - Fairfield, California

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This Cold Stone is pretty much what I'd expect consistent with other locations. The ice cream is good, the place is clean, and the staff were friendly. Nothing out of the ordinary, but it hits the spot when you're craving something sweet. read more

Ambiance: no indoor seating, only outdoor. Bathroom blocked by supplies. Service: friendly Food: kinda nasty honestly, the ice cream wasn't very cold. And I get that it has to be manipulated so ingredients can be added but frosting being added was room temp on already not super cold ice cream so it just came out tasting off. Won't be back, too many ice cream places to settle for that. read more

Ordered 3 orders and literally got all of them wrong it was only 3 orders absolute idiot taking orders

Ice cream was really good Service was great as well And i love that they open till late hours read more

This place is pretty consistent with the flavors and I like how they have some late hours, which is nice!

this one worker had a terrible attitude. I asked for a gotta have it birthday cake remix and she huffed and puffed . Maybe she was out of breath from what it seemed to be nothing. Terrible customer service and she seemed to hate herself. Safe to say I won't be back. Hope she finds self love though. read more

I ordered DoorDash. It came melted but Coldstone can't help that. The thing is, it was missing my brownie and yellow cake additions. It was just goop with some almond slivers. I threw it away. read more

Cold Stone Creamery - This is not how it came, but it was melted. This is the trash. - Ice Cream & Frozen Yogurt Near Me - Fairfield, California

I just want to give a shoutout to NAYELI!! She is the best employee that have served me at coldstone. Thank you Nayeli!! Keep it up. The store was clean and very cozy I love the ambiance. read more

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SEE UPDATE AT THE BOTTOM: My daughter took me on Mother's Day evening because...well, why not! It's Mother's Day What should have been a great experience soured soon enough. I received an email coupon for buy one get one free. The email was clear to bring the coupon in the store. I placed my order for a 'Like it' size of French Vanilla and Chocolate ice cream with an oreo cookie mix in. My daughter ordered hers. We got to the register to pay and presented the coupon. Gianna said we couldn't use the coupon. I told her the email said to bring it in the store. It said to not even print it. We kept showing it to Gianna and another employee (I didn't get her name) and they kept saying we couldn't use it. They had a bit of an attitude towards us as though we were trying to get over on them or something. Finally, Gianna said she would call her manager and ask him about the coupon. The coupon isn't fake. It was emailed to me to use. Gianna spoke to the manager and she came back to tell us that there was nothing that could be done. We waited in a long line for ice cream. We ordered our ice cream, then this issue with the coupon came up. Guess what??? Well, this whole time we're trying to work out this coupon situation our ice cream was melting fast. They could have offered to remake our orders or something because we had ice cream soup by the time we got home. My daughter out of exasperation pays for the ice cream. She tells them this situation isn't being handled well. We paid then left. After looking at the receipt, my daughter found out that we were charged for a mix in when all I got was two oreo cookies put in the ice cream. The girl (I didn't get her name) said I'd be charged if I got a 3rd cookie. I said never mind. I should not have been charged for the mix in. I'm not sure yet if I want to return to this location. I didn't like the way they handled this at all. These employees need a training in good customer service. UPDATE: My daughter spoke to the nice manager who refunded one of the ice creams and the extra mix in that was charged. He listened well and responded well. Because of this I will try another visit in the future. Thank you! read more

Cold Stone Creamery - Inside line. The line was way out the door. - Ice Cream & Frozen Yogurt Near Me - Fairfield, California

Bought an ice cream cake Mint Oreo for $41 for a birthday. We bought it June 26 for the June 29 Birthday. After buying it, we out it in a tight sealed insulated bag and we rushed back home.. It remained in the freezer from then until the morning of June 29, exact birthday, as I opened the freezer as the celebration started, the ice cream cake is melting... We reported to the main HQ for a refund and if it wont work, a dispute from the bank would help.. This totally destroys the whole celebration. The ice cream cake as we were informed should last 7 days. We haven't even taken a photo of it or even tasted it and this happened. Ridiculous BTW, our freezer has no problem!!! read more

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The employees greet you as soon as you walk into the store. The store itself has always been clean every time I've come in. They have great variety of ice cream to choose from, and an even wider variety of toppings to choose from. The service is always quick too. It's a little pricy but I always enjoy the ice cream! read more

Cold stone has been around for a long time. It's not everyone cup a tea but for those who already know enjoy it here and there. They can be quite expensive if you have a large family but overall Ice cream is amazing read more

Asked for 2 different flavors in one gotta have it cup, wanted just Oreos mixed in but the really big girl didn't want to do it because she wouldn't know how to portion it right. This is dumb, I worked many years at coldstone before and this was easy to do, Fairfield coldstone need to train their employees to portion because I had to take my ice cream home and mix it in myself. Ridiculous, she seemed lazy to do her job, and stubborn about mixing Oreos in my ice cream. Vallejo coldstone don't give problems like this, never coming here again! read more

Cold stone has always my favorite. The new all that glitter is pink is my new fave. Peanut butter cup perfection to die for. Good staff, well trained. Can be long line inside especially during 3 digit weather. read more

Cold Stone Creamery - Barbie glitters - Ice Cream & Frozen Yogurt Near Me - Fairfield, California

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5 star ice cream. always delicious and made to perfection. Customer service was "okay" but that's fine as long as the ice cream is good in my opinion. read more

Good ice cream and staff was nice, but no bathroom :( for pricey ice cream in the middle of a road trip I would like a bathroom please! They sent me to chipotle where I had to ask for the bathroom code feeling bashful. read more

Don't expect to let management let you use their bathroom, not even to wash your hands. Manager is a clown. Any place that serves food should let you use their restroom. We are there supporting your business, ice cream gets messy with little kids. We will never use this location ever again and we will let as many people know this place sucks read more

Always great service. The staff are young and handle themselves and the rushes very well.

Best ice cream in the world!!! Place is super clean and comfortable on top of the ice cream being super delicious! read more

Cold Stone Creamery - Founder's Favorite is what I got!! Yummeeeeey!!! - Ice Cream & Frozen Yogurt Near Me - Fairfield, California

Yall. Best ice cream cake ever. Idc how much its good asf. Service was fast and clean.

Writing this review with constructive criticism hopefully to get management's attention so future patrons might have a bettet experience. While good help may be difficult to fond nowadays, upon entering the store no geeeting (welcome to coldstones) instead they asked ii was there for a pick up which i replied no and that i would like to place an order. There were 5 employees working behind the counter and no other customers at the store. Yet, no acknowledgement like "we'll be right with you" but still it took at least 5 minutes before someone finally asked "may i help you". Customers may not be a priority for this evening's crew hence the 1 star rating not to mention the poor preparation of the ice cream itself hence a 1 star rating for this place. read more

Came in on a late Wednesday evening and was greated by all the employees, everyone was super friendly. I was a bit disappointed I didn't get a chance to taste-test the new, black colored, halloween themed ice cream, but due to covid I totally understand. I bought a pint of boo batter ice cream; Black colored, cake battered flavored ice cream with M&M's, kit Kat, and Oreos. The ice cream was addicting to say the least! The pint didn't last long, definitely craved it the next day, but at around 8 to 9 dollars a pint was more than enough to keep me and possible insulin shots at bay! read more

Lisette is the reason I give them 5 stars! She has amazing customer service, very sweet and helpful. She even wrote on my cake at no extra charge, the cake was very good as well! read more

Cold Stone Creamery - Red velvet and strawberry ice cream cake. - Ice Cream & Frozen Yogurt Near Me - Fairfield, California

Best customer service EVER! It was first time trying Cold Stone and Rolli was super helpful and nice. I sampled a bunch of the ice creams and he made a few recommendations! He was very charming and made my ice cream super fast it was delicious! read more

I just love there creamery and all the toppings you can choose from OMG very addicting!! I couldn't stop eating my Ice cream and for got to take a before bite and after picture ‍ my fault maybe NEXT TIME! ‍ read more

"AWESOME. OH WOW!" This Cold Stone is the #1 Cold stone I've ever been to. They sing jingles if you choose to tip them, and the servers are also extremely friendly. They always ask about your day while they mixing around your ice cream at the frozen bar. There used to be a guy who worked at the Coldstone who would do tricks with the ice cream scoops but I haven't seen him around as much anymore, he was really fun! Some of the workers are also very generous with their servings and if they fill up your cup WAY too much which is cool. This was the first Coldstone I've ever been to, and it has always been my favorite one to go to compared to the other ones because if the awesome service these guys have. It's such a fun experience. read more

We are staying at the Hilton and we were thrilled that Cold stone Cremery was in walking distance. In the evening we walked over only to find the young man behind the counter running his hands through his hair. The same person who also handles the money and makes your ice cream. In this era of various bugs and diseases it just wasn't very appetizing. We ended up driving over to McDonald's for a sundae. Super disappointing. We won't be returning anytime soon. read more

My family and I went here during Memorial Day, and boy it was packed, despite the cold and windy weather. We were in line for maybe five minutes, as all of the staff were working hard and trying to be their best at customer service at the same time. Morgan, Domonic, Britney, Rose, and a trainee (so sorry I didn't ask what your actual name was...all I saw was "Trainee 4" on your hat) were all doing their best to get the customers their ice cream. They all definitely deserved all those tips coming in, since they were very quick on orders and mixing the ice cream creations on the cold stones. I ordered the Oreo Overload, and it was definitely mixed very well. Morgan put enough fudge on top to the point that I thought it was just the right amount. Other Cold Stones I've been to have put SO much fudge on it that it was uneatable to me. The signature creation is called Oreo Overload for a reason, not Fudge Overload. Anyways, I got a Like It size, since Love It was too big for me (I used to get that size when I was a kid, but now it's too much), and plus they give a lot of ice cream to fill the container and more. I definitely recommend coming to this location whenever any of those staff works because I did see them giving customers a good serving of ice cream, whether it be in a cone, bowl cone, or a simple container like mine. None of them seemed to underserve the containers, which is a plus. read more

I ordered on my app: free delivery on weekends it said. But NO!! My ice cream was beer delivered. When I called later I was told it's ready but you need to pick it up. There was no driver to deliver it so if you want it come get it. WTFiretruck ??? No call just come get it!! read more

This Coldstones had a friendly emoyee who greeted my company and I. It was my first time at Coldstone's Creamery and I did not have much experience ordering. The younger gentleman working was very patient as I had 3 kid orders and 3 adult orders. I don't eat ice cream or dairy products so I wasn't going to get anything myself. I was just going to get something for the kids. But when I asked the employee for the non-dairy options, he gladly pointed me in the direction of the flavors that I could have. I ended up getting the mango and strawberry lemonade sorbet, the love it size, and a warm waffle cone. The cone West delicious, it was nicely made, warm, and tasty. the sorbet was tangy and tasted like real fruit. It was a bit big for me but that's because I didn't really know how big the portion of the size names were. I did however manage to finish all of it. Great customer service, great ice cream or in my case sorbet. The kids seemed to like the ice cream and milkshake, I can't entirely remember what they got but I'll update my review when I do. I will. Off one star because he forgot my order, and made it seem like he could take all of her orders by head without writing anything down but that was not the case. If anyone has any questions or concerns, please feel free to ask me I'll be happy to answer anything that will come my way. read more

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All them teenyboppers in there are rude Is it so hard to say, "I'll be right with you?" That's why y'all wrist be hurting from scooping that hard ass ice cream. Just because it's cold stone doesn't mean I deserve a cold shoulder. read more

Against the storm of "guilt free" FroYo choices exploding across the land, stands the Cold Stone Creamery franchise. It's both new school and old school all at once, with loads of old school sugar and calories galore, with new school design and decadence in portions and ingredients. It's obliquely sort of a Baskin & Robbins meets Benihana. Your creamery "chef" stands chopping and mixing your creamy concoction with two paddles on a cold mix counter in front of you, much like a Benihana Chef making fried rice Teppanyaki style, armed with his two instruments of knife and fork on a hot grill! They both scoop it up and plop it into your personal bowl (or waffle cone). Out here in Solano county, the analogy might be better served with Stone Cold Steve Austin, a la WWE wrestling, rather than Benihana. Fits the demographics more in Far-a-Field. And you have to decipher the premade specialty "Signature Creations", named provocatively, but somewhat obscurely, kind of like those bulky female wrestlers or those Amazons that used to be on American Gladiators. For example: "All Lovin', No Oven" "Mud Pie Mojo" "Our Strawberry Blonde" "That's How I Roll" "The Pie Who Loved Me" See what I mean? These could be straight out of a Pay-per-view tag team World Champion Female Wrestling Extravaganza, hosted by Stone Cold himself! read more

Cold Stone Creamery - Ice Cream & Frozen Yogurt Near Me - Fairfield, California

I came here the other day with my husband and mother while I was visiting Fairfield. When we first came in, they took awhile to help us but a very nice girl who worked there then helped us. I got the Birthday Cake Remix with brownie pieces, fudge and colorful sprinkles. This was quite tasty (although I think they put a little too much hot fudge in mine and it was slightly overpowering). But overall, it was very good and I would definitely come back if I were in the area again. read more

Cold Stone Creamery - Birthday Cake Remix - Ice Cream & Frozen Yogurt Near Me - Fairfield, California

If you like ice cream, shaved ice, smoothies or desserts in general, you should visit Ice Minster. It's a small place with only a handful of tables, but the place was clean, staff friendly and service fast. And, of course, the chocolate strawberry crepe was awesome. We ordered mochi balls and Oreos and they gladly stuffed the enormous crepe together with the chocolate ice cream and fresh strawberries. The crepe was topped with just the right amount of chocolate syrup and caramel, and a small amount of whipped cream on the side. My son loves dessert, so I'm sure I'll be back many more times to try the other menu items. read more

Cold Stone Creamery - Chocolate Strawberry Crepe. $7.95. Big enough for 2 people! - Ice Cream & Frozen Yogurt Near Me - Fairfield, California