While the ice cream flavors are good, it melts really fast when you add fruit to it. I told the employee I didn't want it all melted and she should have told me that fruit will do that. I said I didn't want it and instead want the cheesecake with pecans and so she remade it and still charged me extra for the melted one. All other ice cream places, the ice cream stays in tact. But because you are mixing fruit in there- they come out runny and melted. You can't enjoy ice cream if it's basically soup in a cup once you get it. I won't be coming back. read more

We love Cold Stone! While in the area, we decided to stop by this location. I was a little bummed that they had run out of fresh strawberries (my go-to topping with banana ice cream), but I opted for another fruit instead. The staff was very helpful, welcoming, and patient while we figured out a new combo since our usual order wasn't possible. Overall, the ice cream was good as always; just a bit surprised they'd run out of strawberries so early in the day. read more

Cold Stone Creamery - Ice Cream & Frozen Yogurt Near Me - Fresno, California

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Ice cream was fine but the waffle cone itself was so stale and not edible unfortunately. Great customer service from a young man who didn't need my boyfriend's military card for the discount. I'll go again just won't get the waffle cone. The ambiance is lovely, the store is right next to all the known restaurants. read more

Cold Stone Creamery - Ice Cream & Frozen Yogurt Near Me - Fresno, California

This location specifically is THE BOMB. Great customer service, and they have a bunch of little perks: like a certain flavor served year-round when other locations only have it seasonally, they offer WARM hot fudge, and other little secrets. You gotta come here to find out. 10/10 we drive 15 extra minutes to come to this location instead of the one 5 min from our house!! read more

My fiancée and I came on a Wednesday around 5pm, we were greeted when we entered. Luckily, no wait! We were assisted right away and ordered the Signature's Creation: Founders Favorite which consisted of--Sweet Cream Ice Cream with Pecans, Brownie, Fudge and Caramel. The service was fast, the store was clean, and the ice cream was creamy & delicious, the pecans as an add it was nice. What more can you ask for? Will be back! read more

Cold Stone Creamery - Inside - Ice Cream & Frozen Yogurt Near Me - Fresno, California

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Ice cream is always good. Service is hit or miss, just like most places. Very premium prices for a premium product. I'll still buy most of my ice cream at Walmart. read more

The girl in the gray sweatshirt with red hair on 1/24 at about 6:20 pm was absolutely horrible. Probably the worst experience my family and I have ever had customer service wise. She clearly hates her job. She was obviously annoyed a group was even in there. Her demeanor, facial expression of annoyance, voice and attitude were seriously horrible. I'm still shocked. As a business owner I'd be appalled if she worked for me. Unacceptable. read more

The service is amazing. Even they had a big line we went in and out. The worker took our order and started working on it right away. The Ice cream it's always in point. We have never had a flavor or bad ice cream. The ambience is casual and very familiar. We always come back. No picture, we ate it before we thought about a picture. read more

They were pretty busy when our group of ten visited for ice cream after a movie. There were two employees behind the counter and they were doing a great job taking care of everyone. Ice cream is good there and prices are decent. read more

I haven't had Cold Stone ice cream in sooo long. I was pretty excited to come here after having dinner! Walked in and it was clean and smelled like freshly baked waffle cones which is how it always smelled :) The workers were really nice and patient because I wasn't sure what I wanted to order. There were so many flavors but I decided to order the Chocolate Devotion! Oh my goodness it was so good and I ordered the "like it" size and I could've definitely shared this with someone. It was rich, sweet and creamy. Next time I want to try sweet cream or cake batter ice cream :) read more

Cold Stone Creamery - Chocolate Devotion :) - Ice Cream & Frozen Yogurt Near Me - Fresno, California

I ordered a chocolate milkshake with fresh bananas on through DoorDash and what I received was something completely different can't even drink it! read more

Cold Stone Creamery - Ice Cream & Frozen Yogurt Near Me - Fresno, California

8/01/23 Really enjoy their lite vanilla ice-cream! Sweet, great flavor! Ordered a Love it size! Workers were very kind. Got it and wished a good day! Great service and delicious lite vanilla ice cream! Highly recommended! read more

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Went in at 7:30 and they were fully closed. Ice cream put away everything closed floors cleaned. I asked them if they were opened because they looked closed but online they said they were opened. They all said no that they weren't closed and I proceeded to walk in and order. I ordered 3 ice creams but she charged me for 4. K ordered birthday cake remix and she make all 3 with out the birthday cake ice cream. After I got the first one I let her know it was made wrong and all she had to say was "oh my god I used sweet cream" still proceeded to charge me but gave me the wrong thing and charged me wrong. Supper disappointed read more

Solid ice cream in northern Fresno. Tried the orea overload which was sweet with nice crisp cookies within. Generous sizes and friendly service! read more

Cold Stone Creamery - Ice Cream & Frozen Yogurt Near Me - Fresno, California

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I am not a huge ice cream person but sometimes I get a weird craving. The staff is always really nice. Business and bathroom are clean!

Went in with my family today 7/26/25 around 4:45 to two girl workers who clearly didn't want to be there. I have two toddlers and for one of their kids ice cream they didn't even chop the KitKat correctly in there and service was just horrible. read more

The ice cream was amazing i think a lot of people would like it. It was amazing the service was great .

Normally I experience really great service at this location but unfortunately today was completely different. The young girl working seemed in a terrible mood from the beginning and my milkshake came out super thick and goopy. It seemed to me she messed up the proportions. When she handed it to me, she was acting really awkward as if she knew she messed it up, but still gave it to me. I wish I would've caught her name, but i won't be going back to this location. read more

Visiting family in Fresno. Had Antonio's for dinner and decided to get good old cold stones. Was a long line, typical for a Saturday night. Lots of family with kids and young teenagers. The line was rapidly attended and moved smoothly. Before I knew it was our time to order. Tried the new fall samples and couldn't decide the employee with red hair offered me two types that I was interested in and we landed on strawberry blonde and it was exactly what I wanted without me even knowing. How did she know? Must be keen on emotional Intelligence. The employee with medium dark haired made my wife's ice cream and I decided to want hers too. They both were exceptionally made and tasted great. She had the cheesecake with blueberry, graham cracker and marshmallow. Very happy with the service and quality of the ice cream. We'll be coming back when we visit again in the near future. Thank you!! read more

Cold Stone Creamery - Strawberry blonde and Cheesecake Blueberry, graham crackers and marshmallows. - Ice Cream & Frozen Yogurt Near Me - Fresno, California

Sure the icecream is great. Service was good too so if you're doing sweets like this regularly, you can't go wrong here. A few times a year I get a craving for something sweet and this is one of the places that knocks that out. I skip all the mix-ins and usually only get a milkshake. a visit scratches that itch for the rest of the year. It's a good location with all sorts of salt and fat being served all around it with the restaurants. Wish I could do those once a year to but when salt and fat conspire, I'm there! It's a nice little shop with all sorts of offerings and if you're using your waterpik, not going through bags of sugar a year, go and indulge. They'll make the shake anyway you like and I wanted mine a bit more loose than they'd normally make. The one I got last year was too thick and would not go up the straw. They seemed concerned that I didn't want to add a topping or a mix-in (one was included in the price). They asked me a couple times so I suppose I'm like the only one who didn't add more on. I looked at all the yummy offerings and fortunately my brain turns them into pure 5 lbs bags of sugar (the shapes, textures and colors all become JUST a bag of sugar). That's all I see so I mitigate... O' brother! -G read more

Cold Stone Creamery - Craved a milkshake void of any topping or mix in. Here's the coffee version. It will be another year before I'm back. I'm good! - Ice Cream & Frozen Yogurt Near Me - Fresno, California

Their ice cream here is always so yummy and always hits the spot. No matter how full I am from dinner, I always make room at least for a Kid's scoop. Their customer service is a hit or miss. Most of the time we get really good service and the staff members are really friendly. Other times they are just there to scoop ice cream and that's it. Most of the time we take our ice cream to go. We never find seats inside or if we do the tables are sticky or has ice cream droppings. This place can sometimes get packed. We've waiting from 5-15 minutes before on several occasions. We will continue to come here just because their ice creams are yummy! read more

Cold Stone Creamery - Sweet cream with Oreo (kids size) - Ice Cream & Frozen Yogurt Near Me - Fresno, California

I came about an hour ago with my friends. I don't get ice cream as much but when I do I usually get cookies and cream in a cup at other ice cream places like Rite aide or whatever's close but as we came today my friend recommended me their Oreo Overload so I gave it a try and wow! I am absolutely in love with the both of them (the milk and Oreos cookies shake that my sister got as well)! Also might I add that the workers were kind and welcoming and I didn't even realize they were closing soon but they still made my ice cream and sister's shake with love. I wasn't really craving ice cream but I don't regret it at all! Highly recommend both if you're into Oreos, chocolate and cookies! :) read more

Cold Stone Creamery - Milk & OREO Cookies shake and OREO Overload - Ice Cream & Frozen Yogurt Near Me - Fresno, California

The staff is so rude): My family & I went to get ice cream here at this location for mother's day only for it to be ruined. I ordered my usual, however it tasted horrendous. I figured it may just be my tastebuds but 3 other people tried it and totally agreed that something was completely off about the ice cream. I spoke to the Indian girl before paying for the ice cream asking if I could please switch flavors & told her that the ice cream wasn't tasting correct & she sighed, rolled her eyes and told me her supervisor said I have to pay for a new one even though the disgusting one barely even had a few nibbles in it. I then asked to speak to the supervisor, she was okay with me switching to a new flavor meaning the girl never even spoke to her. I got back in line to get my new flavor and no one wanted to help me. Instead they stood there and chatted about me, I could hear! I felt as if it they made it such a HUGE burden to themselves just to help me, they where very annoyed as if it isn't just ice cream. My family & I left, simply because they made us super uncomfortable. As we walked out the door they stared us down & continued talking about me saying things knowing I could hear them. Maybe they were having a bad day, but no need to try and make me have one. read more

Always great. Loveeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeee

Really good ice cream! Workers were really nice especially when I decided to add on an ingredient towards the end.

It's ice cream how do you mess it up. Just writing this so you all know it's just ice cream. It's just overpriced and mixed in front of you.

Today I was Very disappointed in the entire experience and staff. My wife, daughter and I wanted ice cream to finish our day of shipping. My wife loves Cold Stone ice cream and I enjoy the lively employees working the counter. This store and employees gave us the worst experience. I informed the redhead girl I was planning to tip and asked if they were willing to sing. The Redhead said they may be able to for the right amount. I assumed she was serious but quickly cheated. After tipping $20, the staff refused to sing for me and my family. The redhead asked a young guy (dark long hair) if he would sing and he quickly dismissed her and said NO. I felt scammed and disrespected as a customer. NVM coming back. I hope the Manager reads this review and addresses this group of young employees. read more

Very good fast service friendly staff and stays open a decent hour! The pricing is so cheap and the toppings are yummy! I always get the big one and it's only 5.50! But I NEVER can finish it but for that price why not go big! I just take it home and finish it later! There was a young lady there that was super nice And helped me pick what to get Danyelle was her name! She was fast informative and patient! I will definitely be returning read more

The ice cream is really good and the workers are very kind but they weren't wearing any masks :/ Were literally in the middle of an outbreak and California has a mandate requiring them so this was disappointing. read more

last thursday i went into cold stone and the girl named alana took my order, she had a smile on her face and was really sweet. best customer service i've ever had!! read more

My favorite ice cream. Mo matter where I go I always end up getting cold stone creamery

Ice cream is amazing! You can customize your order to any size you would like and any style of ice cream. It's usually popular and busy. So happy they are open during this pandemic but the lines were a little confusing and unorganized when we got there. We got in the order line but people were in the already ordered pick up line who still needed to order and then they ordered next. After that little bit of confusion the girl who helped us was going to help the guy right behind us if he ordered already. This made us feel completely lost but then she realized we were next and helped us. Overall, amazing ice cream and usually good customer service but this time it was a little off. After I was writing all of this I got home with my order, not only did they get my order wrong, they shorted us 1 ice cream. This was going to be a 4 star but just moved down to a 2. read more

After waiting for 20 min this is what the staff said We are Out of Chocolate and 3 other flavors. Totally unprofessional the way they acted. The girl was spending too much time talking to a customer who seems Like her friend not realizing that others are standing in line. Total waste of time. They should Put a sign or mention that they are out of icecream flavors so customers dont waste time standing in line. They say we make icecream fresh. It should be we give whatever we have . They read more

At least wear gloves when grabbing a waffle bowl literally whole hand on that waffle bowl when separating it from the bottom one.

website was not allowing be to customize a birthday cake so i called the river park cold stone location. Claire answered and took my order over the phone. I just appreciate good phone customer service. Thank you Claire read more

I decided to give Cold Stone another chance after purchasing a cake in July 2017. They didn't even spell out my son's name correctly. I went in yesterday to pick up a cake for one of my employees. I asked them to write Happy Birthday Hannah. I will attach photo. He put the cake in a bag and it was in a plastic container so didn't realize how bad it was til I got home. Cold Stone needs step it up. I paid for this embarrassing cake! (Not once, but twice) You can see the cake from July 2017to the current one October 2018 read more

Cold Stone Creamery - July 2017 - Ice Cream & Frozen Yogurt Near Me - Fresno, California

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I love that they stay open late. Great promos all about the store suggesting delicious options. Only complaint, . . . . The MUSIC. It's terrible every time I go. For years!!!! I don't know who picks it. But please stop. It's so bad. read more

Cold Stone Creamery - Lucky Charms Doesn't look like the picture, but tasty. Needs a warning that it turns your teeth blue - Ice Cream & Frozen Yogurt Near Me - Fresno, California

Service at this location unprofesional and rude. The servers are looking disgruntled and do not have courtesy to smile at all on Saturday 4pm ice cream run. The ice cream is good though. read more

I came in tonight and noticed an employee vaping while on his phone in the back (I caught his name from another employee, Dylan). I'm pretty sure he wasn't on break. The line was almost out the door and there was no urgency with the crew. There was a young guy working with a hat and tie dye Van Halen shirt on who was very helpful and attentive along with this young blonde girl who was very sweet and got my order correct. I asked her how long she'd been working there because I hadn't seen her at this location before and she said it was her first day. Aside from the young man and new employee who were both very helpful and both offering excellent customer service, I was not impressed with the crew that was working tonight. Management needs to terminate the employee who was vaping inside the building since it's a huge violation and a concern I have as a paying customer since I have asthma. read more

Sadly I stood in front of 3 employees while they carried on a conversation ignoring the fact that I was waiting to order. In addition, they didn't hear what I was ordering and proceeded to make it wrong. read more