Well what can I say except for Chefs kiss Everything has been delicious. The aesthetic is adorable and staff have all been pleasant. Love

This was my first visit to this location. Parking is limited, so don't expect to find a spot right by the entrance. The classic chocolate chip cookie was exactly what I expected and tasted good. I also tried the Twix-inspired cookie, but it was disappointing. It didn't really capture the flavor of a Twix, and I honestly would have been happier just buying an actual Twix bar. The employee who helped us wasn't particularly welcoming or engaging. One thing that also stood out was being prompted for a tip despite ordering, paying, and picking up everything at the counter. With very little customer interaction or table service, it was hard to understand what the tip was for. read more

I've been here too many times to count. The cookies are huge, but sometimes they're way too sweet for me. The flavors are hit or miss. I like that they change the menu every week, but I kinda wish they had more simple classics without all the extra frosting. Fun to grab once in a while, but not somewhere I'd go all the time. read more

See all

There's always something for everyone. Service is always kind, prompt, and store is clean. I love they change the flavors weekly. The full size cookies are huge and are best shared. They do have the mini sizes now which is great too. read more

there was hair on my cookie. this has happened twice already. i had to trash the whole thing because you might as well have sneezed on them and touched them afterwards too. are we purposely shaking our head over the cookies during baking? i don't understand? read more

Crumbl - El Paseo - don't need to explain. this is the 2nd time this has happened. are we just rubbing our heads over the cookies on purpose? - Bakeries Near Me - Fresno, California

Yummy yummy yummy cookies . Definitely coming back great service too . Cookies are so delicious.

A little disappointed in the costumer service. I had placed an order for 7 boxes of their mini cookies at 10:30 am to be delivered by door dash. At 11am the door dasher texted me and said they're still working on my order, understandable. At 12pm the dasher went MIA. I texted the dasher asking for ETA, no response. I finally called the store and they said the Dasher just took off. They then told me to call door dash customer service. Fine, but my concern is why didn't the store call me to tell me that the dasher took off. I would've called door dash a lot sooner. Now my cookies have been sitting there for probably and hour and a half. To the store, please be considerate when it comes to things like this. If I had not called you guys, my cookies would've never been delivered and I would've still been charged the $142 dollars. read more

Love the Pink sugar cookie my favorite. I definitely go to buy 4 when they are available!! Fast service Clean store Close to my home read more

Crumble is always my go to for cookies, they never disappoint. So when they came out with a Beetle Juice cake, I was eager to give it a shot. When I got home I took a bite and was instantly disappointed. It tasted like boxed cake mix. The cake was extremely dry and the frosting was just a huge swirl of sugar, nothing excited and definitely not worth $6 and time spent waiting in line. I could have went to walmart bought $1.50 cake mix and $1.50 frosting and felt more satisfied. Just to be sure I had my boyfriend give it a taste and yep, he was shocked to with how terrible it was. I called the store and explained my disappointment, respectfully, and requested a refund or perhaps a cookie instead. After the gal who answered the phone, spoke to her manager Alexia, she informed me, unless there is something "wrong" with the cookie, she can not provide a refund. I didn't expect that response at all, I mean come on, if McDonald's makes your burger wrong they remake it or offer a refund. They actually want to make it right. What a sad reality, crumble can definitely do better. I guess thats the reward for being a loyal customer. read more

Crumbl - El Paseo - BeetleJucie - Bakeries Near Me - Fresno, California

I have to give this place a great review based solely on customer service. I walked in and was immediately and enthusiastically greeted by all three employees who were busy working on orders. They took the time to make me feel welcome. I truly appreciate that!! I however upon closer inspection of cookies I decided it was not my thing. I love cookies, just not heavily frosted kind. I'm sure they were great, just not my style of cookie. read more

Came in tonight and was greeted by Blake. Amazing customer service and great recommendations for my pregnant fiancée () Thank you Blake and we will for sure be coming back soon. read more

The best cookies and staff! You have to try this location everyone is very friendly and the cookies and cakes are always so tasty and fresh!

Came in was greeted upon arrival, went to the kiosk ordered and within minutes my order was ready, I asked the employee what was her favorite cookie, she was not in the mood to talk lol hurry up and bye vibes, which the store is completely arranged for speedy service, no one needs to be social, which is cool, this weeks cookies were a pretty good my favorite out the bunch is the chocolate Rasberry totally surprising, the lemon poppy was up there too for first place. The employees work fast and the wait for cookies is little to none. read more

Crumbl - El Paseo - This week 12/4/23 - Bakeries Near Me - Fresno, California

Decided to pick these up as a little treat for the family because why not? Plus it was a Monday, so that's enough of a reason. Service was fast and the two young ladies were very friendly. I wish the Cyber Monday deal extended to anyone who has an account, but you had to have the app. No matter what though all the cookies were delicious! read more

Crumbl - El Paseo - a chef's face on a pink wall - Bakeries Near Me - Fresno, California

See all

good customer service and not messy in the inside fast and easy to order food isnt cold or nasty

Always fresh and are put together perfectly. Fast service and employees are always the best!

pretty quick service when ordering ahead to pick up. the cookies are really yummy and don't usually run out

The cookies are always super fresh here and taste amazing! The service is always really good as well, fast and sweet workers. They always check your orders again to make sure they're right, and never have you waiting more than 15 minutes! The vibes are pretty good inside. read more

More curbside pick up would be nice, but cookies are great! Love the variety! Good service, quick pick up! read more

Love the variety of recipes they offer each week. They are always so delicious and customer service is top notch

Ordered a birthday celebration cake on the app. Wasn't ready when I arrived after the time it said it was ready. First was told the frosting wasn't available for the cake . And then was told it was . I am not to sure why my order was taken from the app. For an item that wasn't available.it was very pointless to have an order from app when my items were not ready when I arrived . We also were not greeted as well as all the customers who walked in after us. I understand if they are tasking . But no acknowledgment was given to anyone . Poor customer service !!! Their team needs to be trained better on customer service and how to be with customers . read more

I've been hearing about Crumbl Cookies for some time now. I remember driving by the Visalia and Madera locations when they opened. In Visalia, it was a big deal, but not as big as me since imabigdeal@yelp.com lol. Every time I hear a commercial or drive by, I told myself, I gotta go there. The wife and I were in the old neighborhood and agreed, we would go today. After doing by Floor n Decor, I almost forgot. Thankfully she remembered. I have to say, the options are surprisingly small, but I assume they have a rotation so that each time you come, you get different options. I assume. You can tell me if I'm wrong. Today, we went with the maple bacon, brownie, regular chocolate chip, and mint chocolate something or other. The mint one wasn't that warm, and so initial impressions from my wife were, meh. It was good, but not the greatest. Then she tried the chocolate chip and loved it! So I think the key is, they need to be warm. I tried the maple bacon and it was very good. They're so think, they're like brownies. Just so soft and rich. If there was one I can pick out as not being as good as the rest, it was the maple bacon. And honestly, it was the bacon. Take away the bacon, and you have a great tasting cookie/brownie. My kids loved them too. We shared them at the end of the day, and they ooo'd and aww'd all over them. The store experience was great. They welcome you. The digital ordering experience was pretty straightforward, and the cookies came quick. I do recommend you order at least 4 and share them. They're quite pricy at $5 a pop, but the more you order, the better the deal. You can also buy smaller cookies, but they're for catered orders only. So large orders I assume. If you haven't tried Crumbl Cookies yet, what are you waiting for? read more

Delicious cookies and they are always fresh. Purchasing their cookies is a super simple process ordering from the app.

Good cookies. So many great flavors to try. They are so good please everybody give them a try Thanks crumbl

These cookies never disappoint! The staff is pretty awesome too, always friendly and quick service.

Worst and slowest service in the world! Took the poor 1 worker in the entire place to pack me 4 cookies! I was there for 30 minutes. How are you going to have a new place open and give that kind of slow service. They need more then one worker working the counter and then going to frost cookies one by one. read more

My party of three people waited at the cashier for 10 minutes plus. Mind you the store has one person in the pick up section for there order. Then one of my associates asked a worker who was occasionally going to the back of the store to go on their phone. "Hey, can I order here?" The worker responds "Umm, I guess I can take your order" as she's putting her phone in her pocket. We then wait the remaining 5 minutes of our 15 minute errand for her to put 4 cookies in the box read more

Service is the worst. Whoever is the owner needs to train their staff in customer service basics. Showed up after putting in and paying for online order, plus tip, checked in and waited another 20 minutes before the place cleared out and someone asked me if I needed anything. I told them I had checked in already, and had placed an hour over 30 minutes before. The girl seemed annoyed and tossed the box of cookies in front of me. read more

Service is not the greatest some of the workers look like they don't want to work there

Delicious treats, we always grab these for special treats at home or any event we attend.

As a person who is older business for 30 years, I am shocked at the new type of businesses that they have like this cookie store. Today I went to the Pita restaurant, bought my wife a pita. I thought I'll walk down to the cookie store and get my wife a cookie because she deserves a cookie. When I walked into this place, it was shocking first of all I'm 90% sure they don't take cash at all and number two you can actually order from the counter. You literally have to order on some kind of iPad screen putting a bunch of information in and typing it in your order when there is literally employee standing, not 3 feet from you. I decided it was not worth it to try to buy a stupid cookie from a stupid cookie company. I'm not kidding. There are places that you could spend your money which are much more user-friendly. I couldn't believe it. I'm pretty sure like I said they don't take cash and you have to order from some kind of machine that you have to type in your information when there's a freaking human standing not 5 feet from you doing nothing read more

Ride employees on more than one occasion. You walk in and they act like you don't even exist. Very unfortunate because the cookies are delicious. We won't be returning. read more

Service was very slow Not sure why they scheduled one person to be overwhelmed and not provide good service for overpriced cookies that took 1/2 hour to get.. read more

Cookies are warm and delicious, the atmosphere was busy and a little unorganized. Being a newly open place the staff could have instructed guests how to order cookies and flow of traffic. Being in other similar Crumbl locations I'm familiar with the self order iPads. However I was new to the app and the cashier didn't know how to walk me through scanning for Crumbl points. In summary cookies = good Prices = high Service = needs improvement regarding the app read more

I ordered cookies , mini cookies and cookie dough bites for my granddaughters birthday party today for delivery, I paid $58 , $12 for the delivery, when my cookies arrived I was missing the cookie dough bites, I called the delivery driver and he said the store didn't give them to him. I then called the store and spoke to the manager who said my missing cookies would be redelivered in 40 mins. We waited and waited, almost late to the party . After 1 hour and 15 mins nothing so I called back and they then said they weren't sending my cookies instead they would refund my card in about 4-5 days.. I could not believe I paid $12 for the delivery and they would not deliver my missing cookies read more

Best cookies ever! I love that the cookie flavors change weekly. Highly recommend for any occasion.

Good cookie, workers just took a while because they began to clean up an hour before closing