Cotton candy Ice cream is the best ice cream i've ever had in my life. The service is amazing with serving the ice cream and toppings. The place is small but very cute with a good amount of seatings. I love it here. read more

Cotton Candy Ice Cream--and Cold Stone does it right every single time for my son. The cotton candy flavor is perfectly bright blue, creamy, sweet without being overpowering, and exactly what kids hope ice cream will taste like. You can tell it's freshly mixed on the stone, and the texture is always smooth and indulgent. Total smile-on-the-first-bite kind of treat. What really makes Cold Stone fun is the experience--watching the ice cream get mixed, choosing from the endless toppings (from Oreos and Reese's to gummy bears and rainbow sprinkles), and of course the waffle bowls dipped in chocolate and sprinkles that somehow make everything even better. The shop is clean, well-organized, and the staff is consistently friendly and patient--especially with kids who take their topping decisions very seriously. Portions are generous, and it's an easy win whether you're celebrating something or just ending the day on a sweet note. read more

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Ginger white boy needs some training because why was he dropping the topping and scooping melted ice cream from the top of the tub for both me and my friend. When I asked for strawberry topping he dropped two strawberries and didn't refill it for me. his coworkers were just side eyeing him. read more

Second time coming to this place after not a great experience the first time, but I gave it's a second chance worse than the first time place is dirty. I saw a few roaches and I believe it was the owner degrading one of the workers which was very embarrassing. Needless to say I will never go back again. PS this stupid app forced me to give them a star. I don't think they deserve even one star read more

Cold stone creamy on Franklin Avenue, Garden City New York. What can I say? Very expensive, no black or red cherries, but yes on some form of pineapple, slow help with two workers, a small Like it and a small 12 oz thick shake were nearly 20 bucks. No extra charge for credit card, even machine processed slowly. Oreo ice cream left after taste in mouth. Not a favorite read more

This is the third time Ive purchased ice cream from this location and it is so poorly mixed I might as well have gotten plain vanilla ice cream. Every time I order founder's favorite it is lacking in all of the toppings! I ordered a quart via uber eats and was extremely disappointed to see that it was practically plain vanilla ice cream. Same thing in store, I thought ordering the quart through the app would ensure proper mixing but I guess they mix it in the store. Very poor quality! Constantly disappointing! read more

I stopped in to pick up a cake for my sons birthday that I meant to order online. All online ordering said it wouldn't be ready until the next next business day which wouldn't work so I gpsd the closed one from where I was at the time and boom. I ended up here. I walked in saw a long line to my left and the freezer in my right and grabbed the cake I needed and then something magical happened. The cashier was like you not trying to put a name on that. (Heart eyes) cuz I sure was. What a simple. Thanks. I got the red velvet and birthday cake icecream cake. It was awesome. read more

I visit this Cold Stone often and for good reason. I just love their ice cream, I don't go anywhere else. The service is very nice, everyone is lovely. There is really nothing out there that compares, and I'm happy they take Apple Pay and don't charge extra for credit. So many places hit you up to use your card. It's so annoying. They have plenty of seating and the place is very clean. Highly recommended 10/10. read more

I called this location to see if they had the NEW SILK CHOCOLATE ICE CREAM (VEGAN) This location did have it which was good as I did go to another location and they did not have it so waiting on line for nothing was apart of my Saturday afternoon. I then decided to order it via Uber eats. I got a love it size in a waffle bowl silk chocolate with Oreo cookies, brownie and chocolate syrup. It was good the Oreo cookies made it a little to much I think the filling is what really wasn't desirable to me. Over all it was good. Now for this bowl I spent over $16. Now I am uncertain what they charge regularly I know they can be pricy however this was a bit much. I know ordering online they make things more expensive so if I ever get it again I will have to just go to the actual location. My bf ordered the don't cry over spilled silk just as is which is the chocolate silk ice cream with banana and almond. He said it was good I got him the gotta have it size which came up to about $13-14. The prices are really high for only a few reasons they mix in your topping and the stone they mix them on. I do remember a while ago paying about $10 for vanilla ice cream with m&m's for my daughter and I said oh I would never do that again. Well I got to try the vegan ice cream which was the only reason I ordered it was overall good. read more

VEGAN ICE CREAM. absolutely delicious. The staff was super nice and they have many toppings that are suitable for vegans as well. This location was very clean and it's the same pricing as many other ice cream places. Great quality, great flavor, great location. read more

Cold Stone Creamery - a hand holding a cup of ice cream - Ice Cream & Frozen Yogurt Near Me - Garden City, New York

I love this store. They have a few main flavors with different toppings to choose from. I have had the birth cake ice cream special before. This time around I tried the chocolate devotion special. Included is brownie and chocolate chips. It was great. Staff are very nice and helpful. read more

How are they going to charge $8+ for something that's soup and not even filled if I'm paying for a medium please make it a medium because like what is this read more

Cold Stone Creamery - Ice Cream & Frozen Yogurt Near Me - Garden City, New York

After years of eating their ice cream (in other states), I have to say this is the worst Cold Stone location I've ever been to. I've been here 3 times and the experience just gets worse. My husband and I came here last Friday around 7 pm for some dessert after eating dinner across the street at Calogero's and we waited in line for about 30 minutes watching 1 girl, all by herself making ice cream/shakes for a ridiculously long line of people. We always opt for their signature creations, the coffee lovers only and strawberry shortcake serenade in a like-it size, which is about $8 a cup. You may add additional toppings for $1.50 each. The ice cream were good but just wish it was chopped/ mixed better and the line wasn't so long due to only 1 person working. As we left the store, 2 other workers finally came in to help her. Not to mention, the slow service and attitudes of the workers:O read more

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I've always been a fan of coldstone because of their cool combos and the fact that they literally mix their ice cream on a cold stone. It's still so good but damn ice cream here is $$. I feel like every time I come here, the prices get knocked up. For the signature creations, the "like it" size is $7.49, "love it" is about $7.89 (a few cents more than "like it") and the biggest size is $8.49. Makes you want to buy the bigger size just because it's only a dollar more but don't. The ice cream melts so fast. In just a 10 minute car ride home, it was already getting soupy while I was eating it. If you go to this location always expect a line. Every time I've been here they have never had more than 2 people working. The wait wasn't exceptionally long when I went. It was what I expected so it was fine. There is a parking lot in the back which is helpful. Coldstone just doesn't have the same hype to me as it used to. read more

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Sean was such a delight. he was very efficient and thorough with describing the different flavors to withe me and helping me decide which one I would like best. read more

Came in to get a chocolate devotion. We ended up asking them to substitute the chocolate chips for white cake. Which was an additional $1.50. Which is great with the mix of chocolate brownie and white cake. We got it on a freshly made waffle cone. Our friend also got a signature peanut butter ice cream. Which she enjoyed. Workers here don't pay that much attention here you have to keep repeating yourself, which is kinda annoying i could understand if your busy but we're were the only ones in the store. Also this Coldstone is the biggest I've ever seen, and there is no seating inside or outside. I understand they took tables away because of COVID, but they should honestly open up indoor dining. Because you're only left with eating it in your car. read more

Tremendously unfriendly. Barely kept up. Treat you as if you were interrupting their day. This is why I rarely go to this cold stones. Good luck! read more

Wayoverpriced. Not you average bang for your buck. If I am spending over $30 for an ice cream cake. I'd rather just get s Carvel o e. Will def never go back to them. read more

I really don't know where all the negative reviews are coming from!. I went yesterday for the new super Mario birthday cake bash and got the rainbow road rally cake ice cream with sprinkles it was nothing short of delicious!. The cashier at the counter was more than helpful no complaints there either and I loved it!. read more

Cold Stone Creamery - Super Mario 35th anniversary rainbow road rally cake ice cream from yesterday! - Ice Cream & Frozen Yogurt Near Me - Garden City, New York

I went there tonight and was surprised the place was empty, especially since it was a Friday night. After I got my order, I now know why. I ordered 3 Love Its. The worker returned to me to get the next order until all 3 ice creams were made. She brought the covered ice cream Love Its and placed them on a counter behind the cash register. One of ice cream containers had ice cream coming out from all sides. Pretty much, half of the ice cream had melted out. I asked the lady if she placed the ice cream in the freezer (maybe their freezer was broken). She laughed and said no. 2 out of the 3 ice creams were half melted. Soup by the time I arrived home. So much money wasted. Never going back to that store. 1 star because the ice cream was good. It's too bad that incompetent employees ruin a good business. read more

Brought my best friend for ice cream after sushi next door which was amazing.... but ill leave that for their review later...... I got a strawberry lemonade sorbet and my friend got sweet cream ice cream both delicious but....( and a big BUT) the service here was horrible! My friend was asking for the flavor of a ice cream and was ignored because the person helping us was to busy having a side conversation throughout our whole order! Horrible service read more

Cold Stone Creamery - Enjoying her sweet cream! - Ice Cream & Frozen Yogurt Near Me - Garden City, New York

I go in today, and the customers ahead of me are both maskless, yapping away with with the employees, in front of the sign that CLEARLY says you have to have a mask on the ENTIRE time. Like, I get it, the masks suck, but come on, rules are rules. If they don't have a mask rule then take the sign down. Until then, enforce the policy! read more

I don't know where all the 2 star ratings are coming from for this location...we've been here several times without an issue. Service has always been reasonably timed, were not expecting white Glove service here-it's coldstone guys. They patiently let you taste as many flavors as you'd like, and get through the long lines as efficiently as possible. If you come on a Friday night, obviously expect a bit of a wait, otherwise just shuttup and wait for your birthday cake remix and be on your way! read more

This was an amazing first time visit to an ice cream parlor, wait, does anyone say ice cream parlor anymore? I think I'm dating myself but anyway, ever since tasting their banana bread ice cream that comes with fresh bananas diced in it, I've resisted every urge to revisit. See what had happened was, I went for yogurt, mmm, hmm, the healthier choice, ya know but their rather intentional marketing techniques with large hanging photos of this "new" ice cream flavor tricked me into getting it. Needless to say, marketing does work and I am going back lol. This flavor has a very smooth and creamy texture with crunches of pecans and bites of banana bread mixed in. Very well prepared! This location also has excellent customer service, which is always a plus. I was offered and accepted a few "samples" of some flavors. I don't eat a lot of ice cream, but this place is a definite must try. Blue Bell and Haagen Dazs are my next go to's after this place now. Oh, don't expect to see any nutritional values posted. I did ask. I figured if I had to ask, I probably didn't need it so I chalked it up as my "cheat day." read more

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Just left this place. There were 2 people working. I ordered 5 "like It" size ice creams. One of the employees made all 5 items, while the other was trying to finish her sudoku puzzle. This is very aggravating considering I just spent close to $40. UNBELEIVABLE! No common sense!!! read more

Cold Stone Creamery - Ice Cream & Frozen Yogurt Near Me - Garden City, New York

ColdStone is my Favorite Icecream Place. Problem is their prices. The Gotta Have It has gone from $7 to a Whopping $10! That's a big difference! Anyway besides the pricing I can eat this every day. While the like can sometimes be long, I don't Mind because I know it's gonna be worth it. Usually there's only 1-2 people working but it's not their fault. People always complain about the ice cream being too soft and melted but I never eat my icecream right away. I prefer to bring it home and freeze it so I don't eat it all in one sitting ;-) read more

Cold Stone Creamery - Mint Mint Chocolate Chocolate Chip - Ice Cream & Frozen Yogurt Near Me - Garden City, New York

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Waited 15 minutes outside until I received notification that my order was ready only to wait nearly 20 additional minutes before my order was even prepared. After all that waiting the last third of my order had no mix-ins, most likely due to hasty preparation. The staff was polite, apologetic and flustered! They need more staff to handle their peak demand times. read more

Came here today and was extremely disappointed, now that I see the reviews on this page I guess I am not the only one. My friend and I both got the Peanut Butter Cookie dough ice cream and added a mix in. The ice cream was so melted as the employee was taking it out and as she was mixing it in. She had to put one in the freezer as she was mixing the other which was only for a minute or so, so it didn't make much difference. I do not really know how something like this could be served. The peanut butter cookie dough ice cream had no cookie dough in it either. Ordered a small cup but my small cup was placed in side a medium to control how drippy it was. I got Kit Kat in it and there was 2 very large chunks. The consistency of the ice cream made me feel very unwell after. My friends was filled over the top of the cup and mine was barely filling the whole cup. I am very dissatisfied with this visit. For the price I paid this was not worth it at all... I could have gotten so much ice cream from the grocery store and it would not have been soupy the minute it was handed to me. read more

Cold Stone Creamery - my soupy ice cream... - Ice Cream & Frozen Yogurt Near Me - Garden City, New York

I placed an order and paid for it on Sunday with this location for one of the heart shaped red velvet cakes they were advertising for Valentine's Day. I get a call tonight at 9pm from an associate telling me they can't make the size that I paid for but they have a small round cake that I can take instead or buy the larger cake for the difference. I can hear the associate relaying the information to the manager onsite. They tell me they have to call me back. This call comes at 9:43 PM! Seriously? You have a business and you can't call people at a reasonable hour? Then you tell me I have to buy a larger cake when you don't inform your associates that you can't make the cake? How is this place run? This is a franchised location with a manager who is scared to talk to your customers when your own staff makes a mistake? Avoid this place at all costs! If you want a good cake, goto Buttercooky Bakery in Manhasset. I shouldn't have gone here in the first place! Based on the current reviews the owner doesn't care about this place either! Lol read more

This was my first time in cold stone. First I was utterly repulsed when saw a hair in the ice cream container. Not to mention the ice cream was literary water. She dipped the spatula so many times in the water then back on the ice cream. She didn't know what she was doing inexperienced. They should of served a straw instead of a spoon. We live half a mile away and the ice cream was completely melted. It shouldn't be like tit's only less than 60 degrees outside. I spent 8 bucks for water. Hire people who know what they are doing if they are going charge this money. Disgusting I should of left when I saw the hair in the icecream container. This is my first and last time ever at a cold stone. read more

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It is very rare that I post comments and reviews on yelp or any other site. However, in this instance, I must express my dissatisfaction. I have been to other Coldstone Creamery locations and found the ice cream rich and delicious. Not the case here. As a treat for my son I splurged and bought us both regular size shakes, which are ridiculously priced at $7.99 each. (Ouch!) For that price, the shake should be extraordinary. Or at least good. But both my son and I felt they were barely palatable. First of all they were too sweet. Second, they tasted funky, (not in a good way) like the milk or ice cream had been left out too long, or the blenders had not cleaned properly after each use. Something was off. It was all very disappointing. As if all this wasn't enough, I started to get a stomach ache within ten minutes of having eaten the shake which I attribute to the shake. My son got a stomach ache a little later, as well. So, to recap-- over priced, poor taste, questionable cleanliness of equipment or storage, and as a bonus a stomach ache. (And by the way, as long as I am listing grievances, let's add a lousy bathroom with no soap in the dispenser, no paper towels.) Don't waste your money, don't disappoint your children, and don't wind up getting gastrointestinal distress. read more

My very first time at a cold stone and I can say with full confidence that I will never be back. The woman behind the counter with short pink hair and headphones in her ear gave possibly the worst customer service I've ever experienced. I was given such a hard time trying to order that I just told her to forget it. My boyfriends order was already prepared so he didn't want to be a jerk and leave but I walked out. It was just us in the store so it's not like she was overwhelmed with other orders. Clearly hated her job and wanted us to know it. Would have given a lower rating if possible. read more

All the bad reviews make sense this place is a joke. Worst coldstone location i ever been to. Workers are terrible they look miserable, if you hate your job just find a new one. This place needs to close asap. read more

I love love love the "Cookie Mintster" ice cream from here and I enjoy going, great service. I usually get a bowl but this time I went for a cone. Unfortunately they gave me a dark brown burnt/very thin cone (tasted burnt) and then I left the building and a few seconds later the ice cream started slowly seeping through the cone. The ice cream wasn't even melty yet and it did that. It was very impractical and didn't work out. I would save the few extra dollars and just do the bowl! Ice cream is my fave in this area. read more

This location offers a moderate selection of ice cream. My fav combo is cake batter/cheesecake with almons and graham cracker crust. The ice- cream is addictive and I can't seem to live without it. read more

Cold Stone Creamery - Ice Cream & Frozen Yogurt Near Me - Garden City, New York

Cold stone is all about the ice cream with the ingredients mixed in, so the idea of getting the lemon ice with nothing else is not in the spirit of their being.....but I am not sure exactly sure what how they make it, but their non-dairy, non-fat lemon ices were amazing. Very creamy with velvety texture. Hit the spot after a great dinner next door at Grimaldi's Only got 3 stars because line seemed to move so slow. There was no excitement behind the counter. My past experience with Coldstone in NYC there was a bell when tips were given and staff was busting their butts to make it ring. read more

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Came here after dining across the street last weekend. The line was insane! We waited at least 30 minutes as the 2 young ladies behind the counter slothed their way through making the orders and ringing up. 2 employees on a Sunday night with the line to the back of the store? Get some more employees! The ice cream was ok but I won't be back here. read more

Cold Stone Creamery - Ice Cream & Frozen Yogurt Near Me - Garden City, New York

Walking in, this place looked almost like any other Cold Stone. we were the first customers that day it seemed and there was no one else in there. We waited for about 15 minutes before we were even acknowledged. The girl there (who was obviously still a trainee) asked us what we would like and I told her half of the order: two milkshakes, and that we wanted to order a few more things as well. So 15 more minutes later they STARTED making the milkshakes, mainly because they seemed to be wholly disorganized, the "manager"/"senior employee" was ordering them around to do various things and well as getting in their way constantly. Then the "manager"/"senior employee" started putting more ice cream into the display case and sloppily stuck her finger in several of the ice cream tins....gag me. Then the other trainee asked us if we wanted anything else...when I started to ask a question, the rather large and nasty "manager"/"senior employee" berated ME for asking the second girl a question and told me that I would be helped by the first trainee and ONLY the first trainee and I would need to wait. I said "Ok." She said in a mocking and nasty manner "OK!!!!" as she waddled into the back room. Meanwhile three new customers walked in together and they were served and paid for their ice cream before we got any of our order at all. Another 10 minutes passes before we can get the rest of our order. I am totally disgusted, totally shocked and will NEVER be back to this place. They were slower than continental drift on Mars, with absolutely no regard to customer happiness. I would not go there if I were you. The ice cream was not frozen enough and the taste was so-so. read more

Never knew that I could hate an ice cream store this much until I came to this Cold Stone. When we arrived, there were about 4 or 5 people in line with only one employee. And this one employee was as slow as a turtle, maybe even slower! We were in line for about 30 minutes until she got to our group! And she was incredibly rude and unhappy. With every movement, you could tell that she hated her job. She also totally skipped me in line and went to the person behind me, and when I asked her about it, she said the other guy would serve me, so I waited another 10 minutes for my turn. When the other employee showed up, he was completely clueless on what to do. He was nice but seriously had no idea what was going on. He messed up my friend's order and didn't even know how to make my order! Overall we waited 45 minutes for some overpriced ice cream. Seriously, the employees here are terrible and I usually have patience, but not after this experience! Would never come back here again... read more

This coldstone is horrible. They ran out of cake batter and several other flavors around 8 o clock... the staff is so mean. My father was standing waiting for his order while one of the employees stared at him like she wanted to throw an ice cream scooper right at his face!! They are so rude and don't even put a smile on their face when taking ur order Came back. Still took 1 hour to get my ice cream. The workers slack and talk to each other on the side and take their sweet time. I always got charged higher than the usual price? So did their prices raise? Total rip off. Basically 10 dollars for a little damn cup of ice cream. Thanks to them I'll be late to the premiere of Game of Thrones. Get it together. Open another coldstone somewhere else read more