I like this place But inquired with the manager about a private birthday party Way way over priced I believe he told me starting at $300 I spent $2000 on my sons birthday More for corporate events But I wasn't splurging there I had my sons party at my club house in Tuscany and bought ice cream and allowed all the kids to make thier own sundaes They liked it more Some nights it's crowded But the kids work very hard at this location They gave military discount I appreciated that read more

Asked for a smoothie. While half way through making it the clerk told me they were out of ice. How does an ICE cream place run out of ice? Any way he suggested adding strawberry ice cream to it. Made it more like a milk shake than a smoothie, no biggie. But then went to charge me for a milk shake. When I questioned this, his manager insisted to charge me a milkshake. It's the principal not the money. Never again will I go to another cold stone. And I still didnt get my smoothie read more

The ice cream is wonderful the toppings are plentiful the staff is pleasant. you may have to wait the line moves quickly . so many people love this ice cream especially from this location. read more

I find it disturbing that someone gave this location one star simply because she didnt read the menu. All of the menu items are described in detail on the walls of every cold stone creamery. Ive been coming to this location for two years and I've always had good service and top- rate ice cream. If i had any complaints itd be that there isnt enough seating. But i wouldnt complain about that cuz im not a whiner ;) read more

I'm pretty sure it is impossible to get better ice cream than coldstones!! My all time favorite is a "gotta-have-it" (XL) sweet cream and chocolate peanut butter mixed with snickers. This is pretty hard to beat!! The staff here is very friendly. They are happy to give out samples and the storefront is very clean and inviting. read more

Cold Stone Creamery - Gotta have it: chocolate peanut butter + sweet cream + snickers :) - Ice Cream & Frozen Yogurt Near Me - Henderson, Nevada

Management/Franchise owner failed to honour my birthday coupon from a location in California. He was very rude to me and told me that if I'm not his customer, then he doesn't care. Cool, because I won't care about your establishment either and I'll make sure to tell my colleagues, family and friends to avoid your particular franchise like the plague. Scratching my head at your lack of opportunity to make a valued, well paying customer. Your loss I guess. read more

Ice cream and service were otherwise good, but employee was not properly wearing a mask. He was doing the thing where you just cover your mouth and not your nose. Also people waiting in line without masks. I had ordered ahead, so upon noticing all this, I went back outside and called the store to ask employee to deliver our order at the entrance. He agreed to this easily enough, so I'll give him a second star for that, but holy cow wtf is wrong with you, dude? Only the day with the highest record-breaking numbers for Covid in the US so far. Come on now! People should be careful anyways, but our toddler has a compromised pulmonary system which is why we try to be extra careful. I will not continue to support businesses who do not enforce masking and other safety rules. read more

I have to admit I used to hate on Cold Stone Creamery bc I'm a bit of a germ-a-phobe and I just couldn't understand why someone would allow their ice cream to be poked, prodded, smashed, tossed, and mixed on a sticky iced slab that's wiped down with the same disinfected rag. I'd always get mint ice cream and made sure I told the creamery artist in a paranoid tone, "Just in the cup. Don't mix it!" It wasn't until I had a strange craving for CHEESECAKE ICE CREAM & PEANUT BUTTER CUPS on a chocolate waffle cone that I allowed a creamery artist to beg me to let them mix it up. As I gave in I watched as my "virgin" ice cream was manhandled, stroked, and eventually raped by that wet metal spatula that sits idly in that soppy water cup. After much cringing and regret she handed me my "love it" size cone with an accomplished smile. I took one taste with my plastic spoon and it was pure delight! Mmmm! Not only was is heaven, but I survived! Maybe a little bit of germs wasn't so bad! Ever since that day I allow them to do as they wish with my ice cream and I never think twice about it! read more

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The ice cream taste good, but they don't mix it right. Every time I come in I have to tell them to mix it properly or else I end up with ice cream on one side and toppings on the other. One time the girl just put the whole ice cream in and left the topping as is... umm I could've done this at home... overall I only come here because it's the closest to me. The employees definitely need more training on mixing the ice cream properly and asking if we have a rewards system because I didn't know about it till now, and that was 4 visits in.. after I asked what that little screen was on the side and yet again another disappointment read more

We gave this place 3 stars - we got the 48oz container, very "frugal"with the topping and short about 6oz or so on the ice cream (about 1/2" below the rim)we always give cold stone 5 stars, We travel alot and visited many coldstones. read more

I've order delivery 2 times in past few weeks and it's been wrong both times. The 1st order had items missing and was melted. This time my order was incomplete. Wrong that I had to pay extra for items and delivery for it to be wrong. Staff needs to pay closer attention to the orders. read more

The cherro is frozen & there is paper in the ice cream this place is not good and to priceless good luck next time maybe read more

Cold Stone Creamery - The churro is still frozen after 10 min that I'm whiting that please is not good - Ice Cream & Frozen Yogurt Near Me - Henderson, Nevada

Just left and John and Alani were great! It is a hot and beautiful day outside so everyone is coming in fast! They greeted at the door and let you know they would be with you shortly! They helped me and made suggestions for my little ones! So happy with the customer service! This is definitely the best location in Vegas!! read more

We love going here for a treat once in a while. The kids love the choices and really love watching them mix it all up on that marble slab. The staff I always friendly and smiling even when the kids make them sing when they put a dollar in the tip jar..lol read more

I am giving it 5 stars because one week ago today around 6pm there was a young girl working here with a long line behind her, kids screaming, adults being rude to her and she was soooo kind. She acknowledged us in line and apologized for the wait. Only when we left did we see another employee come from the back to try to help her. Good job young lady for being kind and gracious to everyone! read more

The customer service was the most impressive part of our experience. The workers were very kind and friendly! The ice cream was also good as well! read more

Cold Stone Creamery - Brownies and Fudge!! - Ice Cream & Frozen Yogurt Near Me - Henderson, Nevada

Extremely poor customer. From the staff to the owner. Though I'm sure they won't care about losing business as they really don't care about customer service.. read more

Always friendly staff and of course great ice cream. It's a little pricey but the serving sizes are pretty big. read more

Cold Stone Creamery - Ice Cream & Frozen Yogurt Near Me - Henderson, Nevada

I always liked Cold Stone so I was excited that there's one in Nevada. Had the berry berry berry good in a waffle cone (a must try). They gave more strawberries than other berries but I assumed they probably ran out of the other ones. Service was quick and nice. The server was really sweet and patient with us as we made out selections. read more

I came in to check out this place one day and there were couple of people the girl upfront was waiting on so I stood back to wait till it was my turn. I thought the other person was still looking and would then say something to the girl upfront but I did NOT get greeted nicely upfront so as I kept waiting and she only helped the two people, I walked out. I would not think that a business like this would do that to their customers. Pretty sad! read more

Blueberry Muffin Batter is TO DIE FOR . . . I mixed in blueberries and graham crackers. Awesome, awesome treat. (I am always a sinless sweet cream girl all the way with a fruit mixer - but the last 2 times I've been was specifically for the Blueberry Muffin Batter - I'm addicted!) read more

Standing in line for 20 minutes while one female worker assists guests and the other is on a personal phone call. The line is now 10 people long behind me as I write this. The disturbing part is the other female worker grabs the phone while helping a guest and laughs to give the phone back. Not very professional, courteous, and concerning. I have been to this location many times prior and have always heard the employees thank the line for their patience. Thankfully the female on the phone redeemed herself when she apologized to assist me next and was rather quick and efficient. They need to remember, any call whether business related or personal, all should be done out of site of the customers. Bad reflection of company. read more

Cold Stone Creamery - Poor reflection of business when your employees are taking personal calls with a 20 minute line. - Ice Cream & Frozen Yogurt Near Me - Henderson, Nevada

Turn around and walk away... Go to a different location because this location isn't worth the money. The owner is very rude and his staff are too. I've spent a lot of money at this location, but after my horrible customer service I experienced. I would never spend not another dollar here. And I've already warned people I know to keep their money. They messed up my order and when I spoke to the manager he was worse than the employees. The manager got upset that I called and complained so he was angry like the problem was my fault. He didn't feel they did anything wrong when I spent over 40 dollars and over 150. Prior to the incident for three birthdays. Mistakes happen but when they do.... you want the owner to value you as a customer... But nope not here!!!!!!!!!! read more

My family and I placed an online order and went to go pick it up (this was still during all of the COVID restrictions)...there was only one person working at the time and there were several other people in line. I never got her name, but she remained calm and patient with every customer. I even had to go back in to get one of my orders corrected and she was very pleasant through it all! The ice cream was delicious! We will definitely be back!...And that employee deserves a raise! :) read more

This the best ice cream! Staff is friendly- our favorite is Lily. It's our treat after a long week of hard work!

Eh...not impressed but the ice cream is as good as it always is so I'll be generous and offer two stars. My husband and I came here tonight for an ice cream date (how wholesome, I know ). Being thrifty and loving ice cream, we were stoked to find a 2 for $6 coupon in a mailer. We went in around 7:30 and there were a few tables that were occupied and only one other person in line. I wanted a shake and the hubby wanted a concrete so we first wanted to ensure that we could use the coupon for 2 different items. One of the women behind the counter approached us and without offering any greeting whatsoever, simply said, "What can I get you?" Strike 1. I asked her if we could use the coupon for a shake and a concrete and she wasn't sure so she had to ask another woman who I assumed was the manager. The only reply we got was, "It will only take around $2 off the total." Huh? It's a 2 for $6 coupon. All I wanted to know was if we could use it for 2 separate things or if we had to get the same type of item (shake, concrete, cone, etc.). I apologized and told her I didn't understand - the coupon says 2 for $6 so are we able to get 2 separate items for $6? She again replied, "It only takes like $2 off." I could see that we just weren't understanding each other and she was becoming annoyed that I didn't understand the ins and out of Coldstone coupons (egads!) so I decided to just stop while I (thought) I was ahead. Strike 2. I went ahead and ordered my shake and my husband ordered his concrete. She asked my husband if he wanted like it, love it or gotta have it. He examined the sizes on the displays (and I'll admit that he was a bit slow to decide) but as he told her that he wanted love it, she replies, "Well I'm already making it in a like it size cause that's what you get with the coupon." Huh? Strike 3. We didn't argue cause at this point it was clear that this Coldstone was a joke. We paid and went to find a table to sit down at. There were 2 or 3 occupied tables but several empty ones. However, not a single empty table was clean. It wasn't busy (like I said, there was one person ahead of us in line and no one after us) so I'm confused as to why there was not a single table clean. Poor customer service is annoying and a turn off. A dirty establishment is a deal breaker. I'll stick to any other Coldstone in town! read more

Cold stone is the best period. They have the best staff ever and the best ice cream ever. If you haven't you need to try cold stone you won't regret it. read more

The quality of the ice cream is good - typical Cold Stone. The girls I've experienced twice, Madison being one of them, aren't very friendly. They're also skimpy on portions and waste a lot of product by scraping the ice cream off of the stone and into the trash, instead of putting it on my bowl. If you want an average Cold Stone with average employees who don't shine or provide any outstanding customer service....this place will fulfill your ice cream cravings. read more

Worst location in Vegas, 10-15 minutes waiting while employees cleaned and watched the line get longer and longer, plus I found a hair in my ice cream!!!! Will never go to this location again.... read more

So good. Gained 10lbs just looking at the menu. Friendly staff behind the counter. Accepts Apple Pay.

I don't care how good the ice cream is, which it was, it's next to impossible to enjoy your food when you walk into the restroom and it's filthy. It's NEVER ok for any establishment, especially one that serves food, to have a dirty restroom. It's nauseating for customers who have to use the facilities and then try to eat. I used to be in the restaurant business and you literally have to do bathroom sweeps hourly. read more

Yumm good variety of toppings great flavors of ice cream but needs more variety of sorbets.

Amazing! The girl who helped us was delightful and knew exactly what we wanted! Will definitely be back and recommend to others! :)

We went in to this location last week. We left. The air conditioner filters in the ceiling above the staff were nasty. Then we looked in the freezer and the coils were just as gross. A cleaning might be a good idea. read more

Tuesday night at 8pm and only one person working? Ugh, this is taking forever... long wait times for expensive ice cream!

It's ice cream. Really Good ice cream. Good service, clean place, not much else to it. Not yogurt, it's ice cream, all the good sugar and bad stuff the makes ice cream so much better. For the bosses at cold stone at sunset station, the employee working at 3:09 pm on saturday the 27th is awesome. read more

Came in and got the churro Carmel crave and the no fair funnel cake and had an out standing conversation with the staff they we're all nice and took real great care of use I would highly come back here. read more

Love cold stone but this is by far my favorite location, the customer service is amazing. If Tezz and Adriana are there you will have a great experience. read more

The workers here are efficient and friendly. Tables and chairs are clean, and its always delicious.

Employee was nice about it, but I am leaving a poor review because this location wouldn't take a coupon we had for a BIRTHDAY buy one get one free. That is not good for your business. I would respectfully suggest you tell the employees to inform the patrons how to change the location of the coupon for the next time, and still honor what they came in with because that's what good businesses do. Thanks read more