Stopped by on a hot day for a cool treat. There was a really strong smell inside the store that I couldn't identify but it put me off. Service was fast and courteous. The price for one scoop of ice cream in a cinnamon waffle bowl was a little offsetting as well. $12 for one scoop of ice cream seems to be a bridge too far in my book. I understand the cost of doing business but this is elite pricing. I will say the ice cream was delicious though. read more

Cold Stone Creamery - Oreo Overload in a waffle bowl - Ice Cream & Frozen Yogurt Near Me - Kansas City, Missouri

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This ice cream shop appears to be giving up on serving its customers. In addition to its problems with Zona Rosa, it appears to be understaffing the counter, even on busy nights, while customers deal with long lines and unclean tables and floors. The impression I get from my recent experiences here is that the owner must be wanting to shut this business down soon. read more

Absolutely disgusting! This is our 2nd time trying to purchase an ice cream birthday cake from them. Neither time did they have it ready upon arrival, even though they had been pre ordered. This time the cake was so gross that not a single person ate or finished their piece of cake. What an absolute waste of money! Never again! read more

Cold Stone Creamery - Ice Cream & Frozen Yogurt Near Me - Kansas City, Missouri

The latest time my wife and I went here we did a mobile order pickup. They were out of a few things, which isn't a huge deal. But since we did a mobile order they could not refund us the amount missing, which was around $10. I emailed the company, and a month later I still have not heard from them. I tried calling to store to talk to a manager, but it goes to voicemail. Customer service is not great at this establishment. read more

The Ice Cream Is Always So Good It's Like They Put Little Bit Of Magic In It! The Employees Are Always So Kind And Works Hard! It Is A Little Pricey But It Is Well Worth The Money! read more

I'm delighted to have some cake decorating experience and was able to add a touch of creativity to the plain cake they provided for $40. When I placed an online order, I didn't see any options to customize the cake. I assumed it would resemble the picture, but I ended up with a very basic cake. I expressed my dissatisfaction and mentioned that I didn't particularly like the cake. Their response was rather dismissive, saying, "Well, that's not really our fault." Despite their lack of assistance, I managed to fix the cake myself. Thank you for nothing, Cold Stone. read more

Cold Stone Creamery - My fixed ice cream cake - Ice Cream & Frozen Yogurt Near Me - Kansas City, Missouri

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Closed super early just wanted ice cream stared at like I was dumb when I tried to open the locked door

So kind! Decided to pay for my ice cream. They were so fast with the order and we're patient. read more

Cold Stone Creamery - Ice Cream & Frozen Yogurt Near Me - Kansas City, Missouri

Website says open till 10pm, we went at 8pm and come to find out some girl put a sign on the door stated "Come back tomorrow, I'm sorry". The door was unlocked even with the sign up. This was on 09/28. Super interesting that you'd leave the door unlocked but have a hand written note on the door to come back another day. She was indeed still in the back and came to the front to tell us they're closed. read more

Erica was very kind and listened when i made corrections. the music is nice. and the strawberry ice cream is great

SO SLOW. HE WENT INTO THE ROOM AND LEFT US WAITING FOR TEN MINUTES. it took him 45 minutes to take our order. he moved at a negative pace. he cleaned the spoons for ten minutes while we were clearly waiting to be served. read more

Cold Stone Creamery - Taking forever - Ice Cream & Frozen Yogurt Near Me - Kansas City, Missouri

Do not go to Cold Stone Creamery! I took my kids to our local Cold Stone Creamery for some ice cream. This is a very high traffic location. My kids got a small shake and small ice cream, each about $6, totaling about $14 with tax. The screen on the credit card machine was busted. I entered my pin number when requested, the transaction seemed to proceed as usual. I did not receive a receipt, but wasn't too worried about it. Two days later the charge posts for nearly $70! I call the location immediately. They say their manager just quit, and so there is nothing they can do about getting us a refund. I asked them if this is a typical or unique occurrence, they tell me this has been going on for some time. It happens a lot, and they've been requesting a replacement for their credit card machine for months. They tell me to contact my bank. My bank says I really need to contact their corporate headquarters. I called their corporate headquarters, and though no human would answer, I left a thorough explanation with their messaging service. Still no response. So, Cold Stone literally stole almost $50 of our money. And seemingly will not take any action to give it back. Their product is certainly overpriced already. But if they're going to just take whatever money they want anyway, there is no price that makes their ice cream worthwhile. read more

This is tough because the product was delicious but the store in Zona Rosa was filthy! I had a kids cup of Strawberry blonde! So good! Priced reasonably for an ice cream shop of that ilk. But I could not wait to leave and wash my hands! Everything from the doors when you walk in to the counter where you order, to the credit card machine and the tables were oozing with sticky ice cream and handprints. And they were out of sanitizer. I know it's a fairly busy store but maybe take a few minutes to spray surfaces down and present the establishment as well as you do the product. read more

Cold Stone Creamery - Strawberry blonde - Ice Cream & Frozen Yogurt Near Me - Kansas City, Missouri

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I have had amazing experiences at Cold Stone but this location recently has become something else. I ordered 4 custom cakes - large round strawberry passion and three petit cakes to be picked up five days later. On Saturday evening, I arrived to pick up my order. I was surprised and not pleasantly to see that the three petit cakes were not petit, one being a large round which they pushed on me saying, "this cake would be $40 otherwise but you are getting it for less." If I wanted it large round I would have ordered it that way. Also the topping were laid out sloppily. The strawberry passion cake, the most important cake (the birthday cake) did not have any strawberries on it nor the crumbs around it. The Happy Birthday looked like the font use in The Shining "murder" sign. They said they we experimenting. I did not touch this cake. It sits in my freezer. I paid a lot of money for this. It was just awful! I want my money back!!! read more

Cold Stone Creamery - Cold Stone cakes I ordered and made incorrectly. - Ice Cream & Frozen Yogurt Near Me - Kansas City, Missouri

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The fruit ice cream/smoothie was as bland as an old white woman's cooking. Even the cotton candy ice cream managed to taste like vanilla. The Sprite was flat and warm would not go back. read more

I came and was able to get parking right outside! There was a slight wait but nothing unreasonable! The staff was proper and took our orders. The serving was quite big considering we ordered the smaller size. The total was around $15 for two like it's with mix in. read more

My husband put an online order to this location because they have that feature on their website. When he went to cold stone to pick up his order under their "online order" placement near the register the lady working asked him what is the name of the order and then decided to ignore him and went to help the long line of customers there. Then another coworker came from the back and asked my husband what was the name of the online order and he gave the name, but the employee stated that unless he was an uber eats or door dash employee they do not receive regular online orders. Even though in front of their shop it even has a place reserved for cars to park for online orders. No where on the website does it indicate it was only for Uber Eats or Door Dash - my husband had to wait 30 minutes for our order to be made when the whole point of online ordering was to get our order faster. Service was awful and clearly they need to take down the option of online ordering off their website. Cold stone hire more employees!!! There is always a HUGE line with such long wait times just for ice cream. read more

Welcomed as soon as we walked in. Speedy to fixing our ice cream. And appreciate the managers personality.

The parking is limited in the area so be prepared to park and walk. We typically wait until we have a coupon to go here. I feel lIke it's overpriced for the quality of the product you get. I do like that you can customize your ice cream and mix ins. They offer different sizes but be prepared to spend close to over $40 for ice cream with a family of 5. They also have cales fOr special occasions. They are pricy as well but I feel that most ice cream cakes are. read more

This place is absolutely dog shit went in there about a month ago and the customer service was awful. I just recently went in there and wanted a cake batter shake and they took about 10 minutes before telling me they did not have any of the cake batter ice cream when there was cake batter ice cream in the container and you could clearly see it behind the glass and ended up not getting anything. The other ice cream we got was handed to us already melted. So nonetheless DO NOT I REPEAT DO NOT GO HERE. read more

Cold Stone Creamery - Bad ice cream place - Ice Cream & Frozen Yogurt Near Me - Kansas City, Missouri

Try 'The way the cookie crumbles'....sooo good. All the flavors melt in your mouth and are mixed just right. Anyone that is a cookie fan will appreciate this creation. Drops read more

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ABSOLUTELY HORRIBLE. Nothing is as stated in the menu or in the case. first, i was reading things off of the menu that i would like, then i was told that they didn't exist. THEN TAKE THEM OFF THE MENU and they couldn't make half of the menu because they didn't have any milk. what ice cream place doesn't have milk?!? and as if it couldn't get worse, i was charged double for my cup and cones! If a cone is $2, i don't expect to get charged $5 per! if the cup is 6.25, don't charge me $9! also had to have my change recounted twice because they didn't calculate right and i got less than half of what i was supposed to get back. don't expect me to spend a dime there for awhile if ever again. i should be payed to make sure the stuff they make is legal to sell. absurd. read more

Filthy. Out of cones. Out of this. Out of that. Trying to pass off things they do have as things you ordered. Again, filthy. Half way through making our order, I just stopped the gal. We bought what was already handed to the kids and settled up to the tune of $13 which was disappointing. I wish I would have read the yelp. You just don't think you should have to do that with a chain as big as Coldstone. read more

I am a sucker for the Birthday Cake Remix. The cake batter ice cream base is what seals the deal, here. I love the brownie and the sprinkles, BUT, that cake batter... I could eat it all day, every day. During our recent visit, I was with my best friend and my mom. We waited in line for over 30 minutes trying to score one of their signature creations. Was it worth the wait? Yes. Would I wait again? Probably. Was the wait enjoyable? Not at all. read more

Cold Stone Creamery - Cake batter with sprinkles - Ice Cream & Frozen Yogurt Near Me - Kansas City, Missouri

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The ice cream was yummy and service was fast. It is a great place for ice cream I will go back

If I could give them zero stars I would. I only get cold stone 1-2x a year. Their cake batter ice cream is unmatched anywhere else but overpriced and I have never been impressed with customer service here. I ordered on the app. My first disappointment was that you can't order for same day pickup. I ordered on a Thursday and went in on a Friday. Well I never actually went "in" because although it was 1:40pm and my order was supposed to be ready at 1:30- keep in mind I ordered a full day ahead of time. the shop was closed. Locked up. Lights off. Business hours posted showed it was within business hours. How is no one there so late in the afternoon? I couldn't reach the local number so had to call corporate. Waited on hold forever- finally just put in for a call back. Got a call back that required more calls from them. My credit card was charged so I had to do everything in my power to get my money back. Several phone calls later a local employee calls- laughing! Laughing like it's all a big joke. No explanation given until later when a manager emailed me to apologize. The employee slept in. Slept in until 1:30pm and didn't open the store at all. I love my cake batter but it's not worth all that. Go to a different cold stone if you want ice cream. read more

They were busy and made three different shake orders without complaining. They were friendly and patient with me as well as acknowledging the customers behind me as they waited. The shakes were delicious! read more

I ordered a cake 3 days in advance. When I got there to pick it up, it took 3 people and 15 min for them to realize they didn't make the cake. Mistakes happen but this is the last issue in a string of visits that didn't go well. I would avoid this location. On top of that, it's always dirty. read more

very negative & disgusting experience here. my friend and i were leaving a comedy show at the improv around the corner and decided to stop by for some dessert. our visit here lasted all of 2 minutes before we left. as soon as we walked in, the workers gathered together and began whispering. after they greeted us with a very fake "hi! welcome in" i noticed one of the young ladies telling the other to check out my outfit, prompting the other to glance at my friend and i with a judge mental smile on their faces. at least wait until we leave if you wanna talk ish right? if we weren't in good moods from the show, that could've escalated quickly. very unwelcoming, judge mental environment. i will be calling tomorrow to speak with their manager. i wouldn't recommend anyone to come here unless you want to be judged and talked about by bratty teenagers!!!! SO f'n weird!!!! read more

The workers are super nice and do their best but seems to be very under staffed. Would love to see headquarters and management offer help.

I ordered a custom birthday cake for my 3 year old. No issues were communicated so I assumed all was well, but when I went in for pickup-I was given no cake, given no status on my order, and left standing around for half an hour while employees stared at me like I did something wrong. (Other than the man at the front, he was very polite the entire time and was the only one to apologize for our inconvenience of being ignored for so long by other staff.) Finally after 30 min, the "district manager" arrived to the store, with a snippy attitude towards me to tell me that my cake wasn't done. When I asked why it was not communicated to me before pickup, she stated "I don't know, I'm not the one that makes the cakes!" Eww. They were so disrespectful to me after I only waited patiently, without complaining, in the store for half an hour. All while my toddler was yelling about cake and ice cream. To top it off- they couldn't process my refund in store ($55) and I had to go back and forth with the regional manager for over a week to get my money back. My first time at this location will be my last after this experience. read more

The best ice cream ever! Even better staff! I walked in with my family and I could not be happier, absolutely made my family and i day. We love coldstone, best experience ever ! Love it read more

I love cold stone the staff is friendly and the ice cream is good. Parking at this location is tough. read more

Cold Stone Creamery - Cookie dough you want some with Birthday Cake remix ice cream is the way to go! - Ice Cream & Frozen Yogurt Near Me - Kansas City, Missouri

Literally just shut down if you can't make half your products, have no staff and no working machines. Every time we try to go to this place they're out of something, not working or don't have enough staff. read more

This store is really struggling. Stopped in for a cake batter shake yesterday. Store could not make shakes or smoothies. As I paid for my order cashier stopped to text someone before giving me my change. Same thing happened with my cousin's order. Store cleanliness is dismal, floor was extremely sticky and did not appear to have been mopped in recent history, dirt piles clearly present in the corners, windows inside were not clean nor were tables wiped down. read more

They were out of a lot of ice cream flavors in the middle of the day. Mind you it's Tuesday like what even!!! What kind of ice cream place doesn't have ice cream. TRASH! read more

Cold Stone is so good!! The down side to this place being so good there's always a line but worth the wait. They do have a rewards program you can sign up for that gets you BOGO! My favorite treat there is the birthday cake remix! read more

I am horribly disappointed. I bought a $31 birthday cake for my husband and it was the ugliest thing I had ever seen. The cashier looked smug and sort of giggled under her breath, when she handed it to me. It was all white icing, which was smeared all over the cake base and with baby blue lettering. No design, no pipping, just crap. The handwriting looked like a 13-year-old boy wrote it. It looked like they forgot to put the '28th' on the cake and squeezed it in where they could fit it. I had to go to hobby lobby and pick up a cake decorating kit, just so I didn't have to give the embarrassment of a cake to my husband. I will NEVER buy a cake from them again and will steer others away, as well. It is FAR too expensive to be so poorly crafted. What a shame. read more

Cold Stone Creamery - This is what they gave me. Who would want this on their bday?? I would cry if my husband have this to me. Unacceptable. - Ice Cream & Frozen Yogurt Near Me - Kansas City, Missouri

We stopped going here after the service, cleanliness and quality started going downhill. Seriously the place needed a major cleaning! Dried ice cream on the walls? Ick. Management please take note and clean up this space. :) read more

I have given up on the possibility of this store being what it once was. Every time I've been in this past year I have had to wait no less than 20 minutes to be served. One time I was the only customer but they wouldn't come out of the back! The ice cream is either not frozen solid enough or the stone is too warm so I've had to eat my "like it" size so fast as not to have to drink it. Today I asked for a little more fudge which would've been the equivalent to the norm only to be told it was .75 more. The reason? They are no longer a corporate store so the owners can do whatever they want. That's ok owners, I will take my money somewhere else thank you. Corporate, they are giving you a bad name. If I were corporate I would make them take my name off there building. read more