Came in around 7 PM and received quick, friendly service. We ordered four Signature Creations. The Founder's Favorite was loaded with sweet cream, ice cream, pecans, brownie pieces, fudge, and caramel...rich and satisfying. We also tried the Oreo Overload, which had plenty of Oreo cookies and chocolate chips, packed with flavor. Another favorite was the Brookie, a great combination of brownie and cookie dough. Last but definitely not least was the Mud Pie Mojo, made with Oreo cookies, peanut butter, roasted almonds, and fudge, it was indulgent and delicious. The inside was fairly clean and well organized. They also offer cakes and cookies for sale, along with pints of ice cream. I liked that they have new plant-based options, including chocolate almond milk ice cream made with Silk. For the season, they're featuring Winter Wonderland flavors like Frosted Gingerbread and a cream and marshmallow ice cream made with mousse tracks and fudge, which sounded amazing. Overall, a great stop for dessert with lots of variety to choose from. read more

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The owner needs to FIX THE MOLD PROBLEMS before more people get sick!!! Also, treat your employees better for pointing out issues with quality, sanitation and general cleanliness!! They clearly care about your customers so why don't you??? read more

Can you say Choco taco??? What an AMAZING treat! So much better than the original. We went on Sunday afternoon and there wasn't very many people inside. It was nice and peaceful. The two young people behind the counter were so sweet, just like the Choco taco! I don't know what was sweeter!! If you haven't had a Choco taco you gotta go get one. They are premade and in the freezer with the ice cream cakes. Oh and if you ever want to try an ice cream cake, I highly recommend "A Cheesecake Named Desire." We bought this one for my daughter's birthday and boy it was soooooo delicious!! It had layers of moist Yellow Cake and Cheesecake Ice Cream with Graham Cracker Pie Crust wrapped in fluffy Raspberry Frosting. It was one of the best cakes we've had. What are you waiting for?? Go grab yourself a sweet delicious treat from Cold Stone Creamery!!! They do have a few of vegan options as well. read more

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Worst customer service I've had. I came in with my kids wasn't ask if I needed help the three employees just laughing and talking did not acknowledge us and mind you I was the only one in there final I asked if where do I order and then one girl said you order here during the time we are ordering there just laughing and smirking at us after I said something about them laughing at us they got defensive and rude never again will I come here ! read more

We walked in late at night around 9 pm. I noticed some crumbs from the toppings on a lot of the tables. Other then that the place was pretty decent. My two girls got a scoop of ice cream. Then my oldest daughter began ordering her brothers birthday cake. He wanted the kitchen sink in his cake for sure. The employee was a bit overwhelmed but handled it well. And we were able to pick up our cake the next day. A decent experience with a pretty close location to us. read more

Cold Stone Creamery - Birthday cake with a mess of paper and boxes from all the presents under it - Ice Cream & Frozen Yogurt Near Me - Las Vegas, Nevada

Awesome Cold Stone location, Jaylin and Evan were awesome. They assisted my group and myself in a timely manner with great attitude. I went with the Coffee flavored ice cream and added brownies, it was super good. I also tried their make on rocky road and it was also very tasty. Definitely recommended read more

Cold Stone Creamery - Ice Cream & Frozen Yogurt Near Me - Las Vegas, Nevada

Another birthday another ice cream cake! It's my son's birthday and he's not a big cake eater but if it's an ice cream cake he's all about it! I ordered the cake online on a Friday and my Hubbs picked it up for me on Saturday afternoon. It was ready at the time we requested and looked great! I ordered a cookies and cream cake and it is delicious! Birthdays are awesome! ORDER THE ICE CREAM CAKE!!! read more

Cold Stone Creamery - We added the candles (found at Sur La Table-for your gamer friends!) - Ice Cream & Frozen Yogurt Near Me - Las Vegas, Nevada

I went in to order a custom ice cream cake. Don't know how much easier I could have made it on the decorator . All I asked for was a plain blue cake and I would finish off the decorations. I sent them the basketball cake for reference. They gave me a cake that looks like it was made by Vincent Van Gogh . I ended up having to ask for extra frosting to fix myself when I got home. Laziness at its finest . Three star for the friendly and apologetic staff. read more

Cold Stone Creamery - What they gave me . Buttercream is streaky , not at all the color that was requested. Not appealing to look at. - Ice Cream & Frozen Yogurt Near Me - Las Vegas, Nevada

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This is a great ice cream spot! We love the chocolate devotion on the list of signature creations. This last time I went for something simpler and just did chocolate ice cream and Reese's peanuts butter cups. It was delicious. read more

Went there 6/16/25 at 1:00pm and the employee was extremely grumpy. Very short and impatient. Ice cream workers should be happy people. Just sayin! read more

Came to cold stone after dinner, to get ice cream for dessert. Me and my partner both ordered. The I love it size. I had ordered the banana ice cream with Kit Kat and honestly didn't look like enough ice cream was left to fit the cup. The girl employee that made my cup with whatever banana ice cream was left .. Usually any other location gives you your ice cream to eat while you waited to be done with your order. I feel like there's no reason why couldn't let me see my ice cream she made because she knew that it was not enough to fill the cup. my partner ordered the same size .we got home my cup of. ice cream is the smallest amount of ice cream. And I noticed after we checked out on our way out the door they had replaced the banana ice cream. I just ordered. Definitely don't come to this location. They don't seem to not know how to fulfill orders. and keep cheap with the ingredients. I like the location on Craig much better.. 0/10 don't recommend. Never again. read more

love their ice cream. always generous with their servings. inside was nice and clean. never had an issue with them. read more

Cold Stone Creamery - Ice Cream & Frozen Yogurt Near Me - Las Vegas, Nevada

I came in to get my mom's favorite cake for her birthday - A Cheesecake Named Desire. They had plenty of that cake available which was nice. I know some locations don't carry as many cake options plus it was later in the day so I was expecting them to be out but they were well stocked in their dessert freezer. I asked if they could write "Happy Birthday Mom" the worker who rang me up seemed a bit unsure but did ask a coworker if she could do it. They didn't have the white frosting available so I said pink was okay. The girl who would be writing said it probably wouldn't stand out since the cake frosting was pink as well (raspberry frosting) and said she didn't mind making a new white frosting if I didn't mind waiting, which I didn't mind. I used the bathroom while I waited and the bathroom was very clean!! Can always appreciate a clean bathroom, the store was pretty clean as well! read more

Cold Stone Creamery - A Cheesecake Named Desire - Ready Now - Ice Cream & Frozen Yogurt Near Me - Las Vegas, Nevada

I don't know why this place has such a low rating! I thought they were fine. We got my bday cake there and it tasted good. And my kid wanted their special Mario cup and the servers specifically found one for him and saved it! We also weren't waiting too long for our ice cream or to pay. The only reason I gave it 4 stars is because the price is a little high for the product. But we would go back! read more

Cold Stone Creamery - Cake- devils cake plus chocolate ganache - Ice Cream & Frozen Yogurt Near Me - Las Vegas, Nevada

This review is for the staff working on Friday 4-18. My son has nut allergies and they were very attentive and understanding, made his in the back to make sure there was no cross contamination. Thank you for doing this, you would be surprised the push back we get at times from other ice cream stores and other Cold Stones as well. read more

Very good ice cream flavors and I always like how they mix the fruit and other ingredients into the ice cream. It's close to my house. So very convenient. They're very quick also in service. read more

This the second time I came to this establishment and ask for a gotta have it and received a gotta have it cup with a lesser amount. When asked for more ice cream I was told this was the amount I was suppose to get and if it didn't fit in the cup they would add more. We'll it didn't fit and all she did was add more ice cream on top. This unacceptable. read more

Would give a -1 if I could just ordered online 2 love it and 1 gotta have it . The love it's was fine the gotta have it is the larger size but the made my foundered favorite as a like it and put it into the gotta have it container, I ordered the biggest size ice cream you guys serve And you have the nerve to put it into the smallest container and put it into the bigger container with the lid I got the least amount of ice cream in the smallest container and I paid more for it. What a joke you guys need to retrain your employees or just shut down . Just fuckjng sad read more

Oh man. I'm not impressed and that's not easy to say from an Ice Cream Lover. I got the cookie dough with cookie Ice cream with not enough ice cream. The cookie dough and oreo cookies were not mashed in very well. They were cut in halves so not all bites had them in it or it was either just a whole clump of dough. The ice cream was a bit melted. My husband ordered a large but the amount he got looked a size smaller. My son's ice cream was missing 2 toppings and got a smaller size than what we ordered. We still ate it, it's ice cream and we paid a lot for it. I don't think I'll be returning. read more

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I'd give zero stArs if I could. Decided to give this place one more chance and order ahead an leave later. Order places at 355pm. Pick up time, 414pm. I arrived at 432pm instead to give them ample time to finish the online order. Arrived nothing even started. Went to boba tea next door for my daughter sat in there for 15 minutes while she ordered an drank her boba came back and guess what still not done or even started. Asked for a refund and cancel the order. They tell me they can't do it, has to be done online. Open online show them that you can't cancel it and they all look so confused and lost. All 3 of them just standing there and still joy working on my order read more

Does management even care here? 3 bad experiences at this place now since the new year. This most recent experience we ordered 4 "Gotta Have It" portion sizes... and literally 2 out of the 4 appeared half full. Weighed out the actual ice cream and they were roughly 9oz each after subtracting the weight of the container. Also, the workers were really slow at making tonight (5.19.21). I mean it would be one thing if they were making a big batch, but is seemed like the workers didn't know wha they were doing... maybe it is some new staff? Bad experience #2 - We ordered a Cheesecake Fantasy. They got one scoop and then had to get a batch out of the back to complete the order. It should be fine right? Nope, we took it home because we are all just trying not to get COVID right? Anyways, I took a bite and it was PEPPERMINT ice cream mixed in with cheesecake, strawberry, graham cracker, and blueberries... it was then that I discovered there is inedible ice cream. Sigh. So much for the money I spent and the tip I left... this is why people have trust issues Bad experience #1 - went to Umami for sushi, but skipped out on desert because duh... cold stone is next door. Paid my bill at Umami and tried to go to cold stone next door, but apparently sometimes they are closed during regular business hours. (I can only assume someone didn't show up for their shift but dang... it was disappointing) That being said... I might need to find another place to take my kids and family on the regular if this place doesn't get themselves put together soon.Never had this issue at other cold stones. I hope they get this figured out because the ice cream itself is great, but if I'm paying $7 plus tip per portion of ice cream, you would expect to get what you ordered and a full/oversized portion. Fast and friendly service would be nice too, but if you could nail the first two things, that would go a long way. Seriously guys cmon... I really want this to be our "spot" read more

Cold Stone Creamery - 4 "Gotta Have It" sized servings. - Ice Cream & Frozen Yogurt Near Me - Las Vegas, Nevada

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What's the point of pre ordering a cake when it's not ready when it's time to pick it up? The girls working had no sense of urgency, cake wasn't personalized and I had to wait for the customization. Mind you the order was placed over 24 hours ago. Never coming back read more

You guys have to get in touch with online orders like Uber Eats before making substitutions. Just FYI cotton candy ice cream really isn't a substitute for marshmallow ice cream and it DOES NOT taste the same lol. For reference this was the Camp Fire Ice Cream so it has graham cracker, pie crust, fudge, etc. I'm not sure who thought cotton candy would be a good substitute but it's not. It's gross and a waste of food. I would have rather ordered something different than throw away $16 worth of ice cream lol. Vanilla would have been a much safer bet, but you should really get in touch with the customer or driver before doing stuff like that. It's just wasteful and now I have to toss it. read more

Cold Stone Creamery - Receipt - Ice Cream & Frozen Yogurt Near Me - Las Vegas, Nevada

Crunchy marshmallows I love that ! New to me! Life changer! Coming back for sure! Almost broke a tooth! read more

If you want ice cream- Don't order from Cold Stone on North Durango! Absolutely the worst Cold Stone location on North Durango in Centennial Hills. Tonight's order will be the last! The workers do not prepare orders according to instructions. They are rude, irresponsible and over all have no pride in working for Cold Stone. The delivery company, SKIPCART that Cold Stone uses hires awful delivery drivers who do not read delivery instructions! read more

There can't actually be a manager, who manages this location. And if there is, manager clearly, never goes out into the lobby. The place is filthy. The same handprints on the bathroom door, the same handprints on the wall displays. Grub, smears and smudges on every surface. Layers of grime that took time to accumulate. The ice cream is tasty the shop is grubby and has clear signs of neglect and disinterest. Nice staff who don't clean but are friendly. read more

When we entered there was no line and we were greeted right away.I got the peanut butter dream milkshake subbing the chocolate for cake batter and I recommend it if you're not allergic to peanuts.One of the best milkshakes I have ever had! read more

This is a typical Cold Stone with about 15 tasty flavors of ice cream and loads of mix-in options. All the pre-designed/specialty ice creams we've tried are fantastic! My sons love Birthday Cake Remix and Peanut Butter Cup Perfection. I like the one with coffee ice cream, peanut butter, fudge, and almonds. The downside of the specialty creations is that you can't buy them with coupons. If you join the Cold Stone Club, you receive monthly emails with BOGO offers. The offers, though, are only for ice cream with one mix-in. Bonus... you can buy discounted gift cards at Costco. Use these with the BOGOs and you're getting your afternoon summer treat at a great price. I visited this location during an afternoon downtime. It generally takes awhile for them to mix your creation, but we were the only ones in the store so it went fairly quickly. The guy behind us had to wait several minutes because there was only one employee serving us. read more

Cold Stone Creamery - Flavors - Ice Cream & Frozen Yogurt Near Me - Las Vegas, Nevada

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It was 87 degrees in the building! That is absolutely ridiculous. You go to an ice cream shop to cool down, not stand there in 87 degrees while you wait in line! Get it together. read more

Everything was just as I would expect from an Ice Cream Shop. The ice cream was good, the service was good, the price was good, the place was clean. Again, just what I'd expect. read more

I understand Covid is taking its toll... however this has nothing to do with Covid. After getting taking home the Gotta Have It Mojo Mud Pie for my wife on 2/6 she bit down on something that was very odd and hard. We found this huge piece of sharp metal in her IceCream. Unacceptable and we will never eat here again. read more

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This place is horrible. Each time we go in they are too busy talking to each other to have any customer service skills. Tonight we ordered through post mates and my ice cream was melted when we got it. I ordered chocolate with raspberries and there was barely any raspberries. We called the store and they said because it was a third party they couldn't do anything. I will be calling to speak with the manager tomorrow. read more

Cold Stone Creamery - Melted chocolate ice cream with no raspberries! - Ice Cream & Frozen Yogurt Near Me - Las Vegas, Nevada

First time to this location, and I regret I even stopping to give it a try. There were about 6 employees behind the counter to start yet, not (1) one them acknowledged the party before me or mine. We waited about 2-3 mins before I asked if anyone was avaiable to assist us. Then a young lady stated she would, another gentleman whispered to either colleague and we weren't sure who was helping us as they were shifting verbally amongst themselves, on what to do. A young man says he will help us, asked what we would like to order? I asked if they had Butter Pecan ice cream, he said NO, another employee stated they did in fact. They went back and forth about 3x about it, until the young man went into the back and found it. He stated he was sorry said. it was a seasonal item and was unsure. I asked for a Pint size mix with cheesecake ice cream and the butter pecan I had asked for prior. Another young lady asked to ring us up before our ice cream was ready for us so I paid. After we received our items drvehone, we started to eat our ice cream, no butter pecan was in mine let alone one of the toppings I had asked for was. barely in mine as well. Here's the thing, we paid $24 for (2) Pint size ICE CREAMS! I expected to get what I paid for at a minimum. The service is a huge factor you should work on as well. I was really irritated as I had not had Cold Stone in a very long time like almost a year and was looking forward to finally grabbing some. It was a birthday treat too, so I was truly dissapointed. I hope this location works on their customer service skills in entirety, especially if they want to keep customers coming in the door. At least serve your customers what they ordered. I would have had no problem repeating the order again at all. read more

This is by far the nastiest place I have ever been to. The workers are slow and not in the sense of movement. My boyfriend ordered cookie dough and the order was made incorrectly. Yet alone the server didn't even know how to make the order. We have no idea how he even ended up with strawberry in his ice cream when the item didn't call for it. Not to forget they didn't have any of anything you ask for; do yall do inventory? Ridiculous. All in all this place is HORRIBLE, and be aware of the C rating read more

I love this ice cream but the place needs least 2,3people on Sunday . Just ice cream took more than 30 min wait. I'm really sorry only young little girl dealing with all customers. Hope the owner under stand hire more workers... read more

Cold Stone Creamery - Sunday really busy day ..but Only one person working here‍‍ - Ice Cream & Frozen Yogurt Near Me - Las Vegas, Nevada

Unfortunately we had an incident involving two associates hitting on women in line which was completely inappropriate. The store contacted me and they do not condone nor tolerate such activities and will be dealing with it accordingly. I consider the matter an isolated incident and closed. I've updated my review to reflect the product we ordered and will try again hopefully next time will be the pleasant experience we expected. read more

Talk about COLD. 2 stars. This was one of the worst Cold Stone's I've been to. I stopped coming to Cold Stone a long time ago because the ice cream is just way too overpriced for your serving. At our wedding we had a 'mock' Cold Stone station setup, and it cost us less per person and tasted just as good. Plus it was all-you-can-eat! I rock the buffet that way, even at me own wedding. We are in Las Vegas after all. The store was super busy I'm guessing because it was a hot summer night. Line was nearly out the door. The wait was just too long, and they had four people behind the counter taking orders and 'creating' ice cream treats. It took a good 20 minutes to finally reach the front where someone would finally greet us. Did I mention the inside of the store was HOT? Like damn, it's an ice creamery, is your AC not on? Fans were going but it felt like warm air was circulating the entire place. Only place that looked cool was inside the actual ice cream coolers. Surprisingly and thankfully the ice cream wasn't melting on us. It was a while since we'd been there so our order consisted of something the three of us (Wifey, lil' one, and I) could share. We stuck with a Love It size (their largest) of one of Cold Stone's signature creations, the Strawberry Banana Rendezvous. Sounds sexy...but well, it wasn't. Lactose Viagra couldn't help this flavor get it on. Why was this flavor so flaccid you ask? Lets start with our Cold Stone flavor creator. Our person was obviously new because when we placed our order, she had NO clue how to make it. She constantly looked over our shoulder at the signature menu to find the ingredients. No big deal I say. Here's where it gets silly. She starts with the strawberry ice cream base, adds a little serving of graham cracker pie crust, and literally (LITERALLY) two small strawberries. She screws up and adds regular chocolate chips instead of the required WHITE chocolate chips. I mention her mistake and she apologizes. I tell her nevermind we've been waiting in line too long so she can just proceed. She runs to the back, gets a SUPER GREEN banana and continues to cut it into chunks in front of us and add it to our creation. I had to stop her there. "Miss, you realize that you are putting an under ripe green banana into our ice cream." "Sorry, I don't eat bananas so I don't know how they taste." Holy $h!+balls....are you serious? Don't eat bananas? Have you even eaten Cold Stone ice cream? Pretty sure they should teach you how to create items and how they should taste. At this point I'm near fuming. She takes out the green banana from our ice cream, looks for a less green banana (the one she finds still has a hint of green), cuts it up and puts it back in our ice cream. Now the ice cream is melting thanks to it sitting on the marble too long in a warm room. She finishes mashing our creation together and puts it in a cup. I'm at the counter and our Strawberry Banana Rendezvous is turning into a milkshake. I look in disgust and pay the lady. Nearly $8! 8 friggin' dollars! No wonder half these places closed down when the economy turned sour, total luxury buy. I'm better off going to Albertson's when Blue Bell goes on sale for $4 a half gallon. We get outside to sit and eat our 'creation'. For three people, it was hardly shareable. There just wasn't much ice cream even in its largest sized cup. I could have eaten the 'Love It' size by myself. Tasty? I think not! Strawberry Banana Rendezvous left me hangin'. Ice cream was runny, graham cracker crust got soggy, dark chocolate chips didn't match well. Strawberry pieces were SOUR! I hate that. Hate it. Banana? Not. Sweet. At. All. In fact, our ice cream had a tinge of that under ripe bitter banana taste to it because of the green banana our person put in our ice cream before she fished it back out. I finished the last of it just so we didn't have to take it home. Utter and total disappointment. Waste of time and money this go round. From now on I will go back to the freezer section and choose from the hundreds of better tasting ice cream available to me for an even better bargain. Experience at Cold Stone Creamery has left me frozen. Frozen? Frozen. read more

Horrible!!! Have tried them 5 times or more and horrible. Service is awful the girl is lost has no idea how to make a damn ice cream or wait on people.. the young man did ok. First off chocolate was sitting out on the counter completely melted I mean melted.. he made it anyways which I asked him if to melted I'll change my ice cream.. he ignores me continues to make it.. We where second in line, so business was slow. After he made the ice cream he waited on one more customer instead of ringing us up.. ten mins later we finally pay. Unreal they filled brownies, strawberries all while we need to pay! Come on this store is horrible, the worst I've ever Been to. Figure it out... I could go on with more but I am sure a waist of my time and energy. Awful awful ice cream store. read more

Cold Stone Creamery - Chocolate ice cream - Ice Cream & Frozen Yogurt Near Me - Las Vegas, Nevada

I think cold stone thinks after you eat it it comes out the other end as gold nuggets. read more

Cold Stone Creamery - Cake Batter Ice cream - Ice Cream & Frozen Yogurt Near Me - Las Vegas, Nevada

We ordered an assorted box of ice cream sandwiches through yelp and we got all chocolate....not everybody likes chocolate in our family. We got home and realized it wasn't what we ordered read more