Very disappointed with the molten lava cake. They used a microwave to heat the brownie or cake and then added some molten chocolate on it and topped it off with vanilla ice cream and other toppings. I was disappointed by the fact that they served it in a normal ice cream cup. Their ice cream scoops are good and they give good quantities for the price. But their winter addition molten lava cake is not upto the mark and I will not oder that next time. read more

They filled it to the brim, which sounds like a good thing until the ice cream melts and everything pours out. Also how are there 3 employees but only 1 is working. read more

We brought a group of 10 people into this Cold Stone after a birthday dinner. The employees were so unfriendly and rude, as if they were irritated that we wanted to actually order something from them. This place doesn't close for another 3 hours so it wasn't that we came in at closing. The main guy kept saying "What else?" after each order without looking at any of us or affirming that he heard each order. Then he slid the ice cream cups across the counter without looking at any of us or acknowledging which/who's it was. There was no customer service at all, there was no "thank you" or "you're welcome" from him during the entire order or transaction, or any sort of acknowledgement at all. On top of everything, the ice cream case is FILTHY and there are fingerprints, smears and splatters all over the inside and outside of the glass, and the tables are sticky. Yes, it's an ice cream place but it's not difficult to wipe of the surfaces. We will not return here ever. This is exactly why businesses fail: lack of customer service. read more

Wasn't good didn't like it. I ordered the Mint Mint Chocolate Chocolate chip and the description of this flavor was to have brownies in it. What I got had no brownies in it of course I didn't realize that until I had half way consumed my waffle cone of ice cream. I had my heart set on going to Baskin Robbins but I can see they are no longer in business and had to settle on Cold Stone I would have done better just going to Giant Eagle and getting some store brand ice cream. read more

There's something wrong with having to pay $5 for ice cream that isn't flavorful. I much prefer Dave & Andy's - their waffle cones are amazing and you'll pay under $3 for some of the best ice cream you'll ever have. read more

Why anyone would pay $6 for a tiny cup of mediocre ice cream is beyond me. We ordered a small "sweet cream" (vanilla) with Oreos and strawberries. It was $5.25 plus tax. The 4 oz. cup had exactly one Oreo half, cracked in half, inside the middle of the ice cream, and three soggy berries on top. Supremely overpriced, and no good. Take your business elsewhere. read more

On every occasion when you want to fill your body with sugar.. cold-stone is the best place. My friend introduced me to cold-stone when I was new in US and now... its become a tradition.. I try to visit it when I am too sad or too happy. And other times when I am feeling too neutral :) read more

We been going for years to this ice cream store. Not enough that over the years size's of the ice cream got smaller, but staff super rude. Please take your money somewhere else. read more

Cold Stone Creamery - Small cup kids size $3.00 !? - Ice Cream & Frozen Yogurt Near Me - Pittsburgh, Pennsylvania

HE DIDN'T EVEN KNOW THE DIFFERENCE BETWEEN THEIR CHEESECAKE ICE CREAM AND THE CREME BRÛLÉE ICE CREAM. So as we ordered creme brûlée ice cream he continued to give us cheesecake. Plus I could visible see 2 other employees in back as the line increased with only one person working in front. Don't come here even if you think that your ice cream will still taste great despite people because believe me it will taste like the ice cream YOU DIDN'T ORDER. Also do employees not sing anymore when you give them a tip or did that just top off THE WORST coldstone's experience?! read more

I was totally pissed by the servant at Cold Stone tonight. I kindly asked him a question but he gave a cold response:"I do not understand." I was a little bit angry about it because he does not show his intention to understand it. Then I let him help other customers. When I was ready to ask him again, he still gave me the response: "I do not understand." I know he is busy but he should still try to serve the customer. He could answer me by saying "do you mean..." If he really does not understand. The atmosphere of a successful store should be happy because the products are the medium to pass happiness to customers. I was about to rate this experience with 2 stars honestly but he realized my anger. He offered me with a little extra amount of the ice cream and coupons. I did not accept the extra ice cream. As a honest customer, my main care is the attitude of the service, which is more important than material make-over. However, I still would like to increase my rating since he realized my feeling. Lastly, squirrel hill is a very diverse neighborhood. There are lots of people who do not grow up in the U.S. Compared with traditional ice cream shops, Cold stone has its unique selling point - you make your own. This is wonderful. However, the unique selling point for lots of non-native English speakers is a challenge. It is important for the servants at the shop to be patient and to teach the customers how to make choices. Honestly, if customers are conservative, they might have really bad experiences at the beginning and they will never come to Cold Stone. I know I might be a picky customer. However, if you think of any chain with long history, it value its service as important as its products. For customer, both are equally important. Please, be aware of that. read more

I was in with a group of my friends last night. There were 3, practically children, behind the counter. It was 45 mins until close and they were throwing the waffle cones in plastic bins, wiping down windows, putting ice cream in to go containers for themselves, all while there is a giant line of 10-15 people out the door. they had absolutely no sense of urgency nor did they seem to really care that there were people waiting, blatantly staring at them. Swear I thought I was being punked. read more

It's 90 degrees outside and feels like 100 inside the store. My ice cream was melted before I sat down. TURN ON THE AC!

The Cold Stone in Squirrel Hill is in a fantastic location at the corner of Forbes and Murray, making it within easy walking distance after a movie at the Manor or dinner at any of the plethora of restaurants and bars in the area. The store is well kept-up and the service has always been friendly. My sole complaint would be that for the premium prices they charge it would be nice to get premium peanut butter as a mix-in instead of mediocre generic store-brand stuff. Choosy bachelors choose Jif! read more

I've been an ice cream fan for some time now. Heavy cream, sugar, and chocolate...what's not to like? Not all ice creams are created equal. Some have little flavor, and bad texture. Some use chemical fillers, and have gooey chunks of candy in them. In my opinion, here are a few things that make quality ice cream. First of all, the percentage of butterfat superiority- the higher the butterfat content, the better the flavor. Secondly, the density of the ice cream also determines quality. The less air in the product, the better ice cream you're going to have. This being said, I've been in search for the perfect scoop of ice cream for a while now. I was excited to try Cold Stone Creamery Ice Cream. I hadn't really heard if it was good or not, but the constant lines outside the door made me curious. One hot summer evening a friend of mine, her son and I decided to try Cold Stone. Cold Stone prides itself on the quality of its ice cream; it's made in the store after all. As I was looking at the list of flavors, I noticed something peculiar- the scoopers were placing perfectly good ice cream on a marble surface and were adding candy, nuts, and other flavorings with metal spatulas. I don't mind some nuts in my ice cream, but please, leave out the bits of "stuff." I ordered a scoop of chocolate, my friend ordered cake batter ice cream, and her son had a single scoop of vanilla. "That will be $10.50 please." Wow, that's expensive for three scoops of ice cream. Anyway, I wasn't about to complain, I was too excited to try my cone. The chocolate cone was average. I could tell that the butter fat content was high, but it lacked true chocolate flavor. I tried my friend's cake batter ice cream- it tasted exactly like cake batter! I'm not sure what they put in it, but the flavor reminded me of a Duncan Hines Vanilla cake mix. The vanilla ice cream was good, but not exceptional. The ice cream was good at Cold Stone Creamery, but it's very expensive. I'm not sure what all the fuss and extra cost is about; maybe it's the large marble slabs and show the skilled workers put on. Try Cold Stone creamery and let me know what you think. Chef Chuck Kerber read more

Cold Stone is really worth it only if you'll be entertained by watching them put the creations together. Their ice cream is okay, but too rich for my taste -- I swear you can smell the extra milkfat from the sidewalk. (This may be a perk for some, but I find it overwhelming.) The "creations" are nice (my favorite is Peanut Butter Cup Perfection), but the ingredients aren't anything special. I stop by occasionally because it's fun to watch them make it, but Dave and Andy's is orders of magnitude better, and Razzy Fresh is just around the corner and much healthier if I don't want to leave Squill. read more

Great place to get your ice-cream craving satisfied. Ive been to many coldstones in the past and this one is equally good. The employees who work there are very friendly and helpful when I cant make up my mind. As far as people complaining about prices and such. The price is the same as every other cold stone creameries. I usually always get the founders favorite and it is always delicious. I love how they offer a discount for college students if you show an id. Keep up the great service guys! :) read more

wonderful - never a worry :) I thought the deliveries were always fast, and the food always cold perfect

Forbes and Murray corner location. How can you beat that? Great ice cream and gellatos. Can also buy half gallons. A nice stop in Squirrel Hill even in the winter. This also is a favorite of students. Efficient, friendly service. I'm old school and would settle for Dairy Queen but this certainly has its market. Gellato selection gives a European flair. read more

Great ice cream, great location, and great customer service. Big enough store to enjoy your treat in-house, but great neighborhood to walk around and explore. Student discount available with I.D., too! All of the staff I've interacted with there are kind and happy. read more

We will not be back. Only a few people in front of us but we waited a while since only 3 people were working. We stopped so I could try the new salted caramel ice cream. It was clearly labeled in the case with quite a bit in the container still and I was told they were out. I pointed that out and was just told to pick something different The bathroom was disgusting very dirty and the toilet was broken. read more

I remember when this was the new thing with ice cream-plain flavors and adding in toppings. Still fun to go to every now and then. The ice cream is rich and creamy and so many options from candy to fruit for add ins. The prices are expensive but a small is more then enough. On my past visit I got the Reese's peanut butter cup signature creation which includes chocolate ice cream with chopped up peanut butter cups, peanut butter and chocolate sauce. I like picking one that is already a flavor developed by Cold Stone but of course you can create your own. There is also the option to add a waffle cone or cup but I find that is too much. The workers know what they are doing as they should. A nice treat on a warm day but you will pay! read more

I had a great experience at this Cold Stone! I got a milkshake made with cheesecake ice cream and raspberries, it was AMAZING. The staff was so friendly too! read more

Walked in on a hot day and ordered a "Like it". None of the ice cream was frozen solid but most was obviously more solid than not. The ice cream I ordered looked soft to which the clerk said "they are all melted." Then she handed me a cup of thick soup. My friend got a slightly soft cup of ice cream. When I complained, the clerk just repeated that they were all melted. Either, the clerk can't tell the difference between a liquid and a solid or she just didn't care. My friend got what she wanted and I didn't, so 2.5 stars minus half a star for lying. read more

I am a fairly tolerant person, and I will be honest-- I almost never post online to complain about an establishment, as I have worked in customer service for years, and I know exactly how difficult it can be to help a difficult customer with their concern. The initial trip to Cold Stone was pretty standard. Ice Cream was solid-- albeit, a tad bit overpriced in comparison to other places in the area such as Rita's, but that is to be expected of Cold Stone. I spent $11.58 on a small milk shake and a small cup of ice cream, and I cannot complain too much about the quality. The service "seemed" pretty standard. The company had the new chip card reader for their POS, and I was extremely excited to use my chip card with the chip reader, but after sliding my card into the reader-- the employee instructed me to swipe the card in the regular debit card reader, claiming that the chip card reader has yet to work. Before I swiped my card again, the employee pushed several buttons on the POS terminal, made an off facial expression and went about the transaction normally. I thought nothing of it, as I was only handed one receipt. The negative experience did not begin until later. I realized several days later that I was double-charged for the amount of $11.58 from Cold Stone Creamery-- so I began to contact the establishment to have this reconciled. The initial call occurred late on a week night, so I was not even expecting instant gratification. The employee, Matt, notified me that the GM would call me in the morning as soon as he came into work. The next day I did not receive a call from the GM at all, and around 1:10PM the next day I contacted the GM, Nick. When I called Nick he claimed that he was just about to call me. I told him that I was surprised when I did not hear from him in the morning (like I was notified he would), but was happy to share my concern with him. While I was explaining the concern, GM Nick informed me that there was many issues concerning the new chip card readers. GM Nick stated that Pin POS purchases with Debit cards have never worked at Cold Stone Creameries (False), and that the issue may be with the vendor who setup the POS system, not the actual company. Nick also noted that the Chip Card Readers were not currently functional at this establishment, which is honestly a bit confusing. Why have chip card readers if they do not work? Nick notified me that he would be happy to supply me with a refund, if I cam back in and showed him my bank statement. I told Nick that it was an inconvenience for me to come back in, but I would not mind supplying the desired information/proof. Nick stated that supplying the refund in person would be easier "for himself," but he would be "willing" to supply me with a refund if I would provide my debit card information for him-- Nick made an odd comment, adding that doing so would "BE AT MY OWN RISK!" I noted that I was already double-charged here, and was well aware of the risks associated with using debit cards. Meanwhile, I opted to contact corporate-- I was short money, and wanted the situation to be resolved as quickly as possible. I left a few messages, and also made a comment about Nick failing to reach out to me, and having to reach out to the GM myself. Later in the day, I called GM Nick back. GM Nick answered the phone a bit unprofessionally and sounded generally annoyed when he realized it was myself calling back. I notified GM Nick that I had no bank statement with the information, since the transaction happened 3 days prior. GM Nick proceeded to explain to me that I can go to a Bank to receive a copy of my statement. I am well aware of this, working for a variety of banks for years, but unfortunately since the transaction happened 3 days prior to this discussion, my statement was not out yet. I asked if it was alright if I took a screenshot of my transaction history and email it to him, and Nick said this was fine. THIS SHOULD HAVE BEEN THE END OF THE CONVERSATION WITH A POLITE AND PROFESSIONAL GOODBYE! GM Nick stated that he saw a complaint filed about his service to me-- and I verified that I called corporate with the hopes of effectively receiving my funds and to note that he did not call me when I was notified I would be called. GM Nick told me to not contact corporate (huge red flag), and that he did not appreciate me threatening his employees. I told GM Nick that no one was being threatened, and that if I was more concerned about my funds than the quality of his service. At this point GM Nick accused me of lying, claiming that he did actually believe I made any purchases at this Coldstone Creamery. GM Nick then proceeded to insult me, calling me rude, disrespectful, and stating "I cannot do anything for you." I was nothing but polite and professional to this gentleman as a customer, and it was not reciprocated. Please be wary of any of the customer service here. If GM Nick provides service like this, imagine how he trains employees. read more

The Cold Stone Creamery in Robinson Town Center in Pittsburgh, PA was very rude from the staff to the franchise owner. The owner yelled at me and used foul language. 75 percent markup on ice cream to be insulted-no thank you! I would make the trip to one on Forbes avenue or freedom road if I were looking for a good ice cream experience! read more

Equipment broken and ice cream is melting. This has been going on for several weeks. Servers can't do anything, so serve as if nothing is wrong. Unpleasant to have it drip on you at the price.... read more

There's nothing inherently wrong with the ice cream; in fact it's good although a tad too sweet. My two star rating reflects the ice cream's pretty descent, and tastes "good enough", but why does every visit take 30 minutes?? Every time I go there there's maybe two or three people in front of me but it takes 30 minutes to take care of 3-4 customers. It's not a big deal if people working efficiently, and quite honestly they are often understaffed, but every time I go there the line isn't that long but it takes insanely long to get your ice cream. Fast forward to my last visit which prompted this review. I hadn't been there since last summer, but still thought of it first when I wanted ice cream on a hot day. There was one couple in front of me, that hadn't been served yet. The single employee that I saw was on the phone ordering supplies. Although instantly I thought that some kind of thing that should be taken care of later or, this person should've been trained to know to take care of the people that see you first, but anyway I chose to except what I saw. After 15 minutes and the people in front of me haven't been taken care of already I gave up and left. Pretty pathetic, probably they deserve one star but an extra star because the ice cream doesn't suck read more

Ice cream was great but the place was filthy. The bathroom was disgusting. No toilet paper and no paper towels. I don't even want to know what the employees who serve the ice cream do when they want to wash their hands. There was stuff all over the floor. If I had seen the bathroom before ordering the ice cream I would have left. The floors were disgusting and the tables hadn't been cleaned all day. We were there chatting for about and hour and not once did anybody come by and clean up the big glob of dripping ice cream that was on the table next to us. We had to clean our own table. The staff had breaks in the action to clean and didn't use their time efficiently. I realize that with a high volume place the floors etc. are going to get dirty but that's no excuse not to make time to clean. If you are going to have a sign telling customers that they must buy something to use the bathroom (yes the sign literally says that) then your bathroom should at least meet basic health standards when customers go to use it. read more

I ordered them through Grubhub. The order was incorrect. They made substitutions without compensating or calling saying they were out of things. When receiving the order the ice cream tasted off, almost like freezer burned or the whip cream had spoiled. I called grub hub and turned it in, they did an awesome job handling the situation. I was then told the Cold Stone wanted me to call them and tell them what was wrong with the product. I called and the General Manager proceeded to tell me I was wrong, I didn't know what I was talking about, and how if I wanted my refund I would have to bring him the ice cream to the store and prove it was wrong. Even though Grubhub guarantees the refund, I took the product to him as a sign of respect and good faith. I fished it out of the garbage put it back in the bag and drove it down to him. When arriving he dumped the ice cream that was in the garbage can into a bowl and ate some of it. He then offered me a sample of the fresh ice cream in the case, which I tried and it tasted completely different. I told him it tasted completely different and how I am not tying to scam him, that I respect him and I just want my money back. He then made a big show of how he serves millions of people every day and how I am wrong, all of this to berate me in front of a room with about 15 people in it. I asked again for my refund, since he had the product back. He said since he is the General Manager he can decide if I get it back or not. At that moment I broke. I asked him why he was treating me like this when I came down in good faith to show him there was something off. By then everyone was looking at us, and I asked him why he felt it was right to treat people this way. He said it made good business sense. I left crying and shaking cause I was angry I let him treat me that way. But I am kind of ok now, since he ate the ice cream I fished out of the garbage that had molded fruit and fruit flies in it. Seriously don't waste your money here, use GoPuff. read more