Their new almond based ice cream is really good. Definitely recommend. The staff is also very nice and helped my niece pick out a good ice cream that she absolutely loved. read more

It's hot inside the store, the toppings taste almost stale and old, and it's expensive for a small portion. Workers are stingy with toppings amount and will charge $1 for 2 sprinkles. read more

I came here after dinner the other night with my family. We walked in and were greeted by the staff. The line had a bit of a wait, but it wasn't bad. I ordered a small cup of their signature creation, "Birthday Cake Remix" with cake batter ice cream, rainbow sprinkles, brownie, and fudge. They made it pretty quickly, although the woman who was first making my ice cream kind of threw it in the cup and it was dripping everywhere. She almost handed it to me like that when another staff member told her that she needs to put it in a new cup and they took it back and put it in a new cup. I appreciated that. The prices weren't too bad and I REALLY enjoyed my ice cream! I could taste all of the ingredients and it was delicious! I will likely be back. read more

Cold Stone Creamery - Birthday Cake Remix - Ice Cream & Frozen Yogurt Near Me - Riverside, California

Visited this location with my family on a Friday night. My wife decided to use the restroom and struggled with the lock before it seemed to set. Ultimately, a male fellow customer walked in on her. My son and I were being served and I didn't realize what had happened until my wife came and interrupted the person taking our order. I could see and hear my wife was upset as she tells the employee "your restroom lock doesn't work and a man walked in on me while I was using the restroom". The employee she was speaking to (a male teen) and another employee (a female teen) laughed and the male said, "don't feel bad, it happened to me too". Seeing that we didn't find their response appropriate, the female blurts out, "yeah we know, we're working on it". We asked them if they even considered putting a sign on the door and simply take it out of service. The female shrugged it off and said "yeah, we're working on it". Pretty disappointed that there were no adults there to speak to. I didn't have it in me at that moment to try and explain to two kids what seemed to be common sense. We paid for our order and called their corporate line and spoke to an adult that also seemed to find the their employee's conduct on the matter and their failure to address the restroom issue unacceptable. We watched as the location received a call and quickly placed a sign on the restroom taking it out of order (way to go kids!). If any location managers or business owners read this, STOP TRUSTING KIDS TO RUN YOUR BUSINESS. Some just don't seem equipped to care. Visit any other location and stay away from this one. Can't help but wonder what other behaviors or food safety standards we'd expect to be followed simply aren't. read more

I arrived at this location 5/23 around 1:30. This was my first time at ColdStone and I was helped by Lindsey and my daughter was helped by Natalie. When we first walked in there was a line with about 10 people. Both of these young girls were very nice and Lindsey went the extra step and explained how everything works and recommended flavors. They were also making waffles which smelled and tasted amazing, however I couldn't help but notice it was a little hot in the store and a little expensive for ice cream. There was a girl with short light brown hair, who was wearing a hoodie and apron but with no name tag. She walked out of the back room a couple of times throughout this experience and yet didn't help them out . These girls looked a little stressed with the amount of people that continued to come in. I felt sorry for them. read more

Line was ridiculously long and I soon realized it was because only one of the registers takes card payment so all of the employees have to stand around waiting to ring up customers as the line gets longer. I've been to this location several times and they have yet to fix the problem. This time when I walked in it was extremely hot and I noticed a sign over the thermostat that said "do not touch." All of the employees looked very hot and were clearly sweating. I myself was sweating and I wasn't even working. I feel for the employees whose boss won't give them a properly air-conditioned work environment. I personally won't be going back until I can stand in the building comfortably. read more

The cakes are amazing. The ice cream is amazing. Service is top notch! We got a chocolate cake and it wasn't overly sweet and it was so beautifully decorated, everything I wanted! We love the birthday cake remix and no other location ever puts enough rainbow sprinkles, they are always super generous with the mix-ins! Super clean too. read more

Just had a great experience here today! I was here in August and I ordered a last minute cake for my brothers birthday and they did a great job! I wanted to come in today to get some ice cream and so I did. I was helped by Kevin, the dame guy who made my brothers cake and he was super nice. He greeted me and helped me right away. I reminded him about the cake he made me and thanked him. Omar, who I am assuming was the manager, was present and he thanked me for my feedback. I felt appreciated so I though I should leave this Yelp to show them some appreciation! They were both extremely nice and I was definitely be coming back. This store deserves a 5 star rating because of these two guys! Thanks again read more

Pretty standard cold stone. The founders favorite is sweet with some pecans which makes it not too sweet. Love coming for waffle Wednesday where they give you a free waffle cone all day. read more

Cold Stone Creamery - Ice Cream & Frozen Yogurt Near Me - Riverside, California

Service was okay, how about smile more and drink some coffee. Came around 8pm last night with boyfee, it was busy and I see they try they're best to make the line go by quick. What happened to greeting customers and always having a smile on your face. The staff here looked over worked and dehydrated, looking like they were Forced to work a long shift. Maybe, possibly feed your employees or get them a coffee machine. Customer service is lacking really hard. Good ice cream. Shitty vibes. Dont even waste your time at this location go to AFTERS ICE CREAM instead, Better service better environment. Toodles! read more

The staff was talking amongst themselves rather than greeting the customers. It was so slow. There were 2 groups of people in front of me one group ordered 3-4 items, the next couple ordered 1 thing. It took literally 20 minutes. There was no semblance of order. The girl who helped me was constantly touching her mask and then other items (including the banana she added into my ice cream) without changing gloves. The gloves se was wearing were dirty the whole time, as a result my order and debit card was handed back to me with chocolate syrup all over it. Really disappointed. read more

Extremely disappointed with how long service took. Waited just to have them mess up my order. Asked multiple times for Kit Kat and somehow ended up with almonds. Luckily I don't have a nut allergy but beware anybody who does. Will definitely go to a different location next time, If I even go back at all. read more

It would have been a 1 star but thanks to Gavin (5 Stars) who was working tonight with professionalism and integrity it was raised to 3 stars. I oredered a shake before my order was made I let the worker (woman) who was working there know I want my extra if there is any. Instead of adjusting the amount so there is no extra, just residue so we are both happy, I visually saw the worker rush to take the extra to the back which I perceived as calling me stupid and blind. I am highly disappointed in Cold Stone for that deception and the lack of honesty and commitment I expect from a company of it's stature. read more

My husband and I came here tonight for icecream. The icecream was good. The girl with the long pink finger nails not so much. She didn't wear gloves and she was handling money and then more icecream. She would not put gloves on. Luckily another girl made our icecream. We will not be back to this location. read more

OMG! We bought the "You'd Be Nuts Not To Try This" cake (which is basically a snickers chocolate cake) and we were blown away. One of the best cakes I have ever had, and I'm not a huge fan of chocolate cake. The ganache frosting was amazing!!! There were no leftovers and everyone plates were licked clean. Amazing job! read more

I came to the ice cream shop and expected to get ice cream and a cone, how do they not have anymore ice cream cones?? That's either bad management or the workers did not want to bring them out because they were close to closing. Either way that's not acceptable. And service was below average. read more

This is the worst place for ice cream, the staff is completely rude, and they charge you for extras but then don't include them in your ice cream, it's total rip off. The place is not clean and smelled funny when I entered. I was completely shocked at the attitude I received from the girl behind the counter that I will never return to a ColdStone ever! $13 for a little cup that's not even enough for both my kids, it's a ridiculous establishment! read more

Wow super rude! I walked in the evening of 7/2/2013 and the two girls working were having a personal conversation and didn't bother to greet me or even acknowledge my presence even though they saw me standing right there. So I said "excuse me" and they acted like I was interrupting their conversation. read more

I walked in here and it seemed kind of depressing. The store is kinda dark and employees didn't have much energy. But when it comes to ice cream, cold stone tastes amazing. I tried the seasonal pumpkin cheesecake and oh boy the flavors that were in it just WOWWED me. Definitely must try if it is in season. There isn't much indoor seating but they do have outdoor seating. If you're looking for a place to grab ice cream after grabbing a meal in the Riverside plaza, give this cold stone a shot. If you're not looking to get that much ice cream, get the kids size. read more

Service was normal for the kids working the place, can't complain too much about that. The ice cream itself is extremely rich and makes you want to lap up water like no other after you finish eating it! I recommend the signature stuff (germanchocolatekake, founders fave, pie who loved me--my personal faves!) That said, this place in general goes way overboard on the richness so much so that I just can't see myself going back here for a long while.. So very dense calorically and otherwise! But regardless, if you have that sweet tooth that won't go away.. Here's for you. read more

This has probably become one of my favorite Coldstone Creameries. I just received exceptional customer service by Savannah. She was helpful, patient, and diligent. She greeted us and did not hesitate to ask us if we needed anything else. Because of that I do not mind passing up the cold stone closest to my house to come here and receive such great service. Thank you Savannah! And my 3 year old thanks you too! read more

I was in the Riverside Plaza and wanted Ice Cream. We usually get the frozen yogurt type of ice cream, but I could not find a store like this. So I decided to try Cold Stone Creamery. The ice cream here is really good. However, that goodness comes with a drawback. It is loaded with calories. Lots of calories. I had a medium sized ice cream and I really should have had a small. It stuck with me for the rest of the day. My wife calls this "Blap!!!". Also the price is quite high. I paid around 7 dollars for my mint chocolate ice cream. The ice cream is made by hand. First they scoop it out of the ice cream barrel, then the place it on a "Cold Stone" and start mixing the chocolate chips and chunks of chocolate. read more

The service was horrible. Ordered two ice creams and by the time we got the second one, the first one was already melting. On the second ice cream, the server didn't ask what mix ins we wanted and just put the ice cream in the cup. When we told her we wanted mix ins, she just put them on top, instead of mixing it into the ice cream. When we were paying (with credit card) she asked us if we wanted to make a donation to "Make-A-Wish" foundation. We said yes and she replied just put how much you want to donate in the tip section. To me, this is super shady. Even if the donation is legit, there is no proof for us that we made a donation if we wanted to, say, claim it on our taxes, and there is no way for them to differentiate between what was a donation and what was just a tip. Horrible service, unfriendly personalities, and shady business practices. Will not ever go back again. read more

Delicious!! This is our new go to with Fam and the kids ! :) Bought 3 ice cream waffle cones and all 3 tasted very fresh and just simply delicious. read more

Visited yesterday, my previous visit was last year before the pandemic. The young lady who helped me at that time last year was rude, impatient, sarcastic, snappy and wasn't too keen on substituting any toppings from the original creations that are on the menu. Fast forward to yesterday and the service I received from Haley was EXCELLENT! She was so kind and patient and made the ice cream very well, the ice cream and toppings everything was very good. She seemed it strange that I explained to her what happened in my last visit and was more than happy to substitute items for me, she was well trained and just seemed to be a down right decent person, thank you so much Haley for your service maybe you were just being a decent person and doing your job but you really made my day! I'll definitely be returning to this establishment and hope service from other employees is as pleasant as it was from Haley, also called to give the manager a thanks his name was Omar and he was very grateful! People rarely call in to say thank you mostly to complain, so people remember while we should make our complaints we should also compliment when we see good service! Hope this review helps others take care and God bless! read more

Ordered the same exact size and we got jipped, I feel robbed! Not to mention we paid $6.50 for each! Cold Stones needs to get up to speed technology and an eco friendly environment. We got a coupon through email but they only accept printed copies!? Come on Cold Stones, don't make us kill more trees. If you don't get up to speed with technology, just remember what happened with Blockbuster Video for not keeping up with Technology. read more

Cold Stone Creamery - Ordered the same exact size and we got jipped, I feel robbed! Not to mention we paid $6.50 for each! - Ice Cream & Frozen Yogurt Near Me - Riverside, California

Great service! Tyler was very helpful and the best. Went in there on a hot day and she made the ice cream quick. Also she made my day! I will definitely come again :) read more

The ice cream here is at least 4 star worthy, however the service? I could give less than 1 star. An ad was sent to my email for buy one get on free love it size for Southern California locations - so we decided to go in! We got up to pay and showed the cashier the coupon and she claimed she could not honor it. It was ridiculous she even got the manager to come see and the manager did nothing to solve the problem and the manager didn't even look at the coupon! Horrible service - and shame on the cold stone corporate for sending out a coupon that claimed it was for Southern California locations yet was limited to a few stores. read more

The cold stone at the riverside plaza has thee worst customer service! I got an email from cold stone for a BOGO free promotion, which is what brought me in to cold stone today. After making our ice cream and ringing us up they told me that they would not accept my coupon at their location even though the coupon specifically states that it is valid at "Southern California locations." So thank you cold stone for scamming me into coming in today, it will definitely be my last read more

Cold Stone Creamery - Ice Cream & Frozen Yogurt Near Me - Riverside, California

My family loves cold stone! This was our first at this particular location and wow the customer service was horrible. The girl tonight helping us looked miserable and didnt want to be there. It was a major inconvenience for her to put lids on our ice cream. We wont be returning this location. read more

Yelp says it closes at 10pm, we left our hkuse just after 9pm to get here and find they are already closed. Guess they close at 9:30. Guess Eastvale is the only one open till 10pm around us. read more

Rude employees who couldn't get a simple order correct! Terrible customer service and they weren't busy. We used to love going here...but no longer. read more

Just had some awesome ice cream with the family! Not to mention the young man that helped us! He always was smiling and very polite. Wish we had gotten his name so he knows that we appreciate the service. My first job was in an ice cream place and I loved it! Looking forward to coming back soon to try the pink champagne! read more

Cold Stone Creamery - Yum! - Ice Cream & Frozen Yogurt Near Me - Riverside, California

Worst service ever at a cold stone. Waited in line ungreeted while they prepared phone orders. Good product poor customer service.

Horrible customer service! The employee that "helped" me had a long face, was super short and made me feel super uncomfortable. I can tell she hates her job! The manager should train staff to be welcoming. I'm definitely NOT coming back to this location. read more

It's was really dirty and there was a line and they would take their time to take the orders and the places needs to be cleaner, they were also super loud. read more

Worst customer service ever would be awesome if they get a little more training maybe they would get it done right horrible maintenance never again read more

I went to cold stone today and the staff was the best. I was not sure what to get and the girl Elise helped me out. Very friendly and awesome service! Compared to other coldstones she stood out the best. Give her a raise! read more

Went to this cold stone location last night (Friday night) around 9 pm and the line seemed like it was really long but the staff got everyone through the line pretty quickly. We were helped by Maddie, she was very helpful and knowledgeable, she answered our questions about the different ice creams and got us out quickly! read more

I was just here getting ice cream to go and the two ladies working, wish I got their names (one short and skinny with dark hair and one tall and strawberry blonde) were very rude and sassy about me trying to order extra toppings on a to-go order. Very unprofessional and impolite acting annoyed but automatically happy and flirting with the man behind me. To the manager, your employees need to learn customer service. I'll be sure to tell everyone I know and we will not be coming back! read more

Cold Stone Creamery - also found a hair thanks ladies :) - Ice Cream & Frozen Yogurt Near Me - Riverside, California