Great customer service. Very helpful and kind. Antonio helping me with my order. The best Haskins Robbin's in the IE

I couldn't be more pleased with my experience!!! The online ordering process was simple, intuitive, and customizable, making getting this ice cream cake a breeze. You could also quickly choose a pre-selected message, or write one of your own, including the ability to choose the color of your custom message. Not only were the cake and writing gorgeous, but the flavor of the ice cream and the cake were absolutely adored by our entire group of 9. So much so that we're planning on ordered another cake for an upcoming birthday. Since you pay for the cake in advance, in-store pickup took under a minute. Be sure to order more than 2 days in advance as I believe that's the cutoff for not paying the additional $10 rush fee. Thank you to the cast and crew at this Baskin-Robbins. You definitely knocked this one out of the park. read more

Baskin-Robbins - Absolutely fantastic Oreo ice cream cake. Online ordering was a breeze, and pickup was even smoother. Feeds 12-16 ~$50. - Ice Cream & Frozen Yogurt Near Me - Riverside, California

Hello, I visited your store around 9:15PM and was disappointed to see that about half of the ice cream flavors had already been put away and the equipment had been cleaned, even though the store does not close until 10:00 PM. If the posted closing time is 10:00 PM, customers should be able to purchase from the full selection of ice cream until that time. Cleaning up and putting products away 30 minutes before closing limits customers' choices and creates a poor experience. I hope you will review this practice so that customers can enjoy the full menu during your posted business hours. Thank you. read more

I went tonight and felt bad for going about 30 minutes before closing. Both gentleman working were extremely helpful and with great customer service. read more

Attention customers go elsewhere there's a Dairy Queen down the street, Cold Stone Creamery at the Riverside Plaza and another Baskin-Robbins on Tyler St. This location has a history of bad customer service by the manager. Was there on 7/8/2026 around 4-4:30pm with my daughter. The manger was very impatient to get our order. Went to the counter to pay, I needed to get a quarter from my car less than a100 ft away, but manager was rolling her eyes huffing and puffing didn't want to wait she seemed very bothered to help us even though the store was completely empty! We just wanted ice cream sorry if we were an inconvenience. As soon as we took a seat, the manager ran out the door to a waiting car and left. If the manager was in such a rush to leave, PLEASE ALLOW someone else to assist customers especially when your store is EMPTY. I called to speak with manager to tell her about my experience and she argued with me on the phone. I will not be back! read more

I usually only go to Baskins when they have promos, cause them prices....oh lawd! I got a Oreo Cookies and Cream Capp and it was so good. Of course it was during the $5, $6, and $7 promo. read more

Baskin-Robbins - Ice Cream & Frozen Yogurt Near Me - Riverside, California

Hands down best service here. And ice cream is really good. Dairy Queen down the street does not compare at all.

I used a BOGO coupon from the app today to get two scoops of ice cream. I tried the Twix ice cream and it was excellent, you could taste the Twix pieces inside there. I also had Gold Medal Ribbon which is one of my favorite flavors. Definitely, a good deal! This location has great service! read more

Baskin-Robbins - Twix - Ice Cream & Frozen Yogurt Near Me - Riverside, California

Gustavo deserves a raise. The freezer broke and Gustavo remade my ice cream cake, added the picture, & made the cake as pretty as possible in under 3 hours and i am so grateful and thankful for him. Thanks Gustavo read more

Baskin-Robbins - Ice Cream & Frozen Yogurt Near Me - Riverside, California

Terrible. I walked out once I saw a worker drop an ice cream scooper and put it back with the clean scoopers.

The service was very nice and fast. The flavors were layed out nicely and now they have an entire display case just for ice cream cones. I wish they had more non dairy or yogurt choices available being that they are 31flavors. It is open late so deciding to go at the last minute wasn't a problem. read more

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My sister and I went yesterday to get a scoop of ice cream after work. The young lady behind the counter looked like she was physically there, but not mentally. We had to keep repeating ourselves as she didn't quite understand nor hear us. We were not asked if we wanted a cup or a cone. She just went ahead and put it in a cup. I kept asking her about the cone and she ignored me. I paid for our ice cream and asked again, do we not get an option for a cone? She said no, it's extra. First and foremost, you didn't give us an option, secondly, that was rude for you to assume we couldn't afford it or want one. Also, how can you get an ice cream with no cone? Since when is BR charging for a regular cone for a scoop of ice cream? It's almost $4 a scoop and still have to pay extra for a regular cone? That's crazy to me! With that type of attitude and price gouging, I rather go spend my money elsewhere where I'll be treated decent. Highly disappointed. I don't recommend you spend your hard earned money on overpriced ice cream and crappy attitude. read more

I was SO excited for my mom's birthday until I came into the store and saw the actual cake. Truly disappointed. I showed the worker what I wanted with their promotional cakes as advertised... Frosting done with a light pink, medium pink and a hot pink. With the mom banner. Yet they did the cake all one color and didn't even add the MOM banner...as requested. I saw the girl write it down when I described what I wanted done. So thanks to whoever made this cake (note the sarcasm) you had one job and failed BIG TIME! I put my request a week in advanced and got this. SMH. read more

Baskin-Robbins - Cake - Ice Cream & Frozen Yogurt Near Me - Riverside, California

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Great tasting ice cream, Fabulous customer service, relaxing atmosphere. My go to after dinner.

I ordered my daughter an ice cream cake because she really don't like cake. I figured hence the name there would be more ice cream than cake in it. She really loved the ice cream cones on top of the cake and the 9inch round has 6 cones so I opted for the full sheet cake so she could have the 8-10 cones. Upon getting home with the cake, which I had to drive 20 minutes for I was very dissatisfied. The cake only had six cones on top and more than half of it was cake and not ice cream. Very small portion of ice cream. The cake by the way was very dry, and many do our guests including my daughter just trashed their pieces. I would have been better off ordering a cake from Sam's Club or Costco for $20 instead of spending $60 for this awful one. I ordered a Valentine's Day cake for my husband at Baskin-Robbins in Rialto and that came out wonderful now I am sad that I did not order from them for my daughter's cake and instead came here. I will not make that mistake again. I wanted to warn others or at least let them know what their cake will look like I called spoke with the manager Lisa. She offered me 2 quarts of ice cream or 20% off of another cake purchase which I will never purchase another cake care again. I really wish they would speak to whoever made the cake so others don't run into the same issue as I did. read more

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Ever since the renovation a few years back, this place is so clean and trendy. Service is always wonderful, icecream prices have gone up, but there are specials every month. This place is one of my favorites for a 3 scoop sundae. read more

Quick stop for ice cream. Son got the dinosaur cup with Bday cake ice cream and 2 cones. Big scoops and fast service. They had 2 no sugar-added flavors. Wish theyd get a different one than coconut pineapple though. But thanks! read more

if i could give zero stars, i would. it was a hot afternoon and was craving my fav rainbow sherbert, i was rudely starred at and not greeted by who I later found out to be the manager who is referred to as Lisa. After waiting for a while she eventually greeted and took my order, only to abruptly stop taking my order walk to the back grab her stuff, clocked out and left mid taking my order. This left me very confused and shocked as I was still ordering and another worker came up and helped me. Can't believe this is supposed to be the "manager" of the establishment and I've never had someone be so rude, cold and condescending when all I wanted to do was order my favorite Ice Cream. read more

I would like to acknowledge Gustavo for making the Monster cake for my son's birthday so nicely and going above and beyond to make it early for me. It came out just like the picture on the website. Not only did he make an excellent cake, when I asked to see if they could make it a day earlier than originally requested, he rearranged his schedule to make it even earlier than promised! read more

Baskin-Robbins - Monster cake - Ice Cream & Frozen Yogurt Near Me - Riverside, California

Update 2: I honestly forgot about updating this. There wasn't much of an experience. I picked up the cake, wasn't given any issues. I asked to make sure everything was right and they said it was. It was a quick and smooth progress. The only bad thing was that I didn't like the taste of the cake. The ice cream was good though! Update: I was reached out to and they were willing to remake it for a birthday I have coming up. I will not be updating my review until after I get the cake because I'm not sure how that experience will be. Mahmud definitely gave me a better experience than the manager ever gave me. Please be aware that if they messed up on the order, this location does not offer refunds. I will say the experience going in and placing the order was fine. I ordered a custom cake with Oreo cookies n cream ice cream and a confetti cake to be ready for the next day. I did this combination because it was the perfect for having a little bit of chocolate in case someone didn't want the sweetness of confetti cake . It was the day of the party so I rushed to pick it up, put it in the freezer then went on to do other things. We brought out the cake to be cut around 10:35pm and it's the wrong flavor cake. The person the birthday was for doesn't like chocolate cake and can't have too much because it makes her feel sick. I panicked and thought accidentally told them the wrong flavor but my order form said confetti. I felt so embarrassed because the birthday girl had told me what kind of cake she hope she gets and this was my surprise for them. Unfortunately, I did have to serve the cake to the guests because I had no other cake/pastry and it was too late to try to find another cake. I forgot to take a picture but I did have plates where some of the cake was left over. I called the store the next day but it was after hours because I worked so I left a voicemail. I called the day after and asked for the manager since I assumed they would be the ones to deal with this situation. Didn't seem apologetic at all. She said they couldn't do refunds, but offered to remake the cake or a 20% off the next order. I told her I didn't need another cake right now. The party passed. Also 20% only? At least make it match the amount they messed up. I get if I was at fault in any of this but they messed up on their end. I was upset and told her I would reach out to customer services and get back to her after. Also I'm unsure if I was misunderstanding at one point. I asked if I can get a remake of the cake for next time. Not a whole new cake just the remake of it for later since I don't need it right now. She had said they would put you down in the books for a discount. I assumed that 20% discount. I was so upset over the experience that I said what I mentioned above. I would reach out to customer service and get back in touch with her later. Mistakes happen. They do, but to be the way the manager was over it was just not it. I get it's just cake but this was a surprise from me to the birthday girl. She knows that I'm aware that she can't watch chocolate cake because it makes her feel sick. If it was a smaller cake I would for sure remake it and do a small do over with just the main family but it wasn't. I don't mind remaking the exact cake for another birthday I'm celebrating very soon either and I'll fix it up myself. I will not accept 20% which would be around $8 off if I were to get the exact cake again. read more

Baskin-Robbins - I asked for confetti, my order form said confetti... - Ice Cream & Frozen Yogurt Near Me - Riverside, California

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It's been super hot lately and I have been craving rainbow sherbet. B.R. Makes the best Rainbow Sherbet hands down. I got a one scoop and it was so massive I had to get a cup to contain it. There was a bit of a line but it went super fast. The employees were friendly and quick. read more

Baskin-Robbins - Rainbow Sherbet - Ice Cream & Frozen Yogurt Near Me - Riverside, California

Nutty coconut and pineapple coconut still my moms favorite after 30+ years!!!! And it's my favorite for 30 years too!! read more

Baskin-Robbins - Took my mom out of hospice for a trip to Baskin Robins!! Still loves her some nutty coconut - Ice Cream & Frozen Yogurt Near Me - Riverside, California

Came in to order a very particular IceCream Birthday Cake for my daughter (she had sent me exact pics of what she wanted) for the very first time... needles to say I didn't know what I was doing ... but Gustavo (who should be employee of the year) was the most personable, helpful, knowledgeable customer service person I've met in these past years was very helpful, kind and patient, walked me thru the process and then double checked everything. I walked out of there quite confident I was going to get exactly what my daughter wanted and earn myself some brownie points!! Which I did once we got the cake and quickly lost them when after celebrating placed it in the fridge at the end of the night RIP icecream cake lol read more

Baskin-Robbins - Ice Cream & Frozen Yogurt Near Me - Riverside, California

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Gustavo hooked it up, he is a very dedicated worker with a nice attitude! Can tell he'll be someone one day :)

My family came to the Magnolia location. We arrived at 9:54pm. Their hours of closing is 10pm. However, their door was locked and all their ice cream was put away. One of the ladies inside just put her hands up as if to say, there's nothing she can do. She directed another person to me and she just told me she was closed. In my years of service. This is UNCALLED FOR and UNACCEPTABLE. If your hours say you close at 10pm. Then that's when you should be closed. Don't close EARLY, and turn away a customer. I bring my family to this location often. Never again! read more

Clean place and great service, no wait when we went. It tasted good overall 8/10 parking was okay read more

Baskin-Robbins - Ice Cream & Frozen Yogurt Near Me - Riverside, California

My custom ordered clown cones...stroke of genius. (Pardon me...my immodesty is showing). Grandson Drew just turned the big 5! Instead of a massive birthday cake that none of our health conscious adults would really eat, we scaled it down for the three little party goers who were the ones that really counted. This was a real treat: a scoop of ice cream (my choice of flavors), placed on an oreo-like chocolate cookie, the sugar cone becoming the clown hat. Painted with a goofy face and bright colored frosting hair, a cherry becoming the red nose, and some frosting decoration, it evoked giggles and big smiles from the kids. One caveat...the dilemma of where to put the birthday candle was resolved by sticking it in a symbolic, chocolate covered strawberry on the birthday boy's plate . A total success. These adorable little treasures can also be found, ready to go, in their freezer section. read more

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We love this shop! Great service! Longterm customers and we will continue indefinitely!

When I went to purchase a last minute birthday cake for my dad, the worker was nice. Great customer service and it was a slow day too. So that was a plus. :) read more

The kids that work there don't know what they are doing half the time! Any blast that you order they mess up and the machine is supposed to do it automatically it's my favorite and down the street we walk there but I'm tired of them messing up my order. Earlier when I was there I told the gal my drink was bad and she did not care at all not offer to remake or fix nothing Time to switch Ice cream shops. read more

I ordered a baseball cake here, the cake looked horrible the stitching isn't going the right way looks horrible, looks like an egg. The happy birthday as on the cardboard. Staff clearly knew I was upset about the cake and said nothing and walked away. Please save your money and don't get custom cakes from this location. Unfortunately I was responsible for the cake today so needed it if not the could of given me a complete refund so disappointing ! Attached photos of what it came out and what it was suppose to look like. Never again baskin robbins !! read more

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Went in the other day and was helped by a guy named Gus, he was extremely helpful and pleasant! super nice and was patient while me and the kids decided on what to get. this is my third time being served by Gus, and it's always a treat. read more

Love this location! The young man that seems to be here all the time is so friendly. Absolutely a favorite of ours.

Left here tonight and the girl had a bad ass attitude!!! Omggg and her ice cream scoops showed it!! She barley gave of full scoops! I have never had this little ice cream! I don't understand why ppl work in customer service and can't handle dealing with people! It's ridiculous!! I want my damn money back! read more

I placed an order with Door dash; they messed up. They sent the wrong items order was around 70 dollars; since they messed up the order, door dash refunded me 3.65 hmmmm, 70 dollars for a messed up order and a 3.65 refund to make it right, priceless!!!!! Lame, lame, lame Door Dash and Baskin Robbins, you both suck! read more

Busy tonight and the two workers were amazing! Happy and upbeat, working quickly and getting everyone helped!

We just went to 31 flavors. I am giving a 5 star because Gus had a great customer service. He knows what's he is doing and best of all he was quick but at the same time took time to listen and get our order to perfection. He was great. We been there before and service is usually not that way. This is the second time we seen him and I hope he continues delivering great customer service. Keep up the great job Gus..... just one little tiny thing the trash need to be taken out :-/. One of the girls went by the door and open and just moved the bag so she could go by. read more

Baskin-Robbins - Full Trash bags by the kitchen area - Ice Cream & Frozen Yogurt Near Me - Riverside, California

We've been going to this place almost everyday for the same order for many, many years. Employees are very friendly and they give phenomenal customer service. I would like to give a big kudos to Gus, who makes the best cappuccino blast! To the owner of this place, Gus and the girls who've been there with Gus for a while now deserve a good pay raise for running this place so smoothly and providing great service to all of their customers. I like to brag about this place and their great employees. read more

We used to frequent this place for many years on Tuesday nights. My kids and I walked in around 6pm today, we didn't think there was anyone working because we were not greeted. After waiting about 2 minutes, we see a head peek up from sitting down behind the counter, a young kid says, "Are you ready to order?" I said, "Hello, do you guys still have the Tuesday night special?" He said, "Nope", while still sitting down! I began to wonder if he was upset with us or what was going on. My son asked for a sample, and the kid finally stood up and said, "Ugh, okay." I saw how he interacted with my son, so I told my family, "Let's wait and go somewhere else." As we were walking out I looked back at the kid and he literally yelled, in a very sarcastic voice, "Thaaank youu have a good one" and then scoffed! If you're working with customers, greet them, stand up when customers walk in and don't seem irritated to have them spend money at your store! Sorry to say, but we will have to take our business elsewhere. read more

The girl who helped us was very friendly and helpful and although the soft serve was down she made me forget about that after offering samples and being so sweet. We will be back.! :) by the way.. it's small but very clean. I love the coupons and daily specials.! Oh and we had the Reese's layered Sunday .. Yummy.!! read more

Baskin-Robbins - Ice Cream & Frozen Yogurt Near Me - Riverside, California