We came in about an hour before closing. The girls working were pretty kind. The ambiance was pretty standard for an ice cream shop close to closing. The floors were kinda dirty but other than that, most surfaces seemed clean. The ice cream was aight...nothing special, nothing out of the ordinary. But for $6 a cup, I'd say it's not really worth it anymore...you could get better ice cream at Costco or Harmons... read more

Cold Stone Creamery - Strawberry Blonde - Ice Cream & Frozen Yogurt Near Me - South Jordan, Utah

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Probably the worst experience at an ice cream shop I've had. Came in an hour before closing and there were no other customers in the store. 2 girls and 1 guy working and no one greeted us or asked us what we wanted. They all stayed silent staring until we ordered. Never felt so unwelcome in an establishment before. Nobody even smiled it was so bad lol hire new people read more

It's like every other cold stone I've been too. Good ice cream, it is expensive for ice cream, but it's fun to watch them make your own ice cream and blend the toppings into it. They don't have a ton of seating options, but it's great for a grab and go (which is what I like doing anyways). The service is kind of slow, but it's usually only 2 people with a long line, so patience is key. It looks pretty clean too. read more

Ordered a birthday cake three days ago. Received an email 13 minutes before I was supposed to pick up my cake that "Restaurant could not make order: no time to make the order." No one will pick up the phone. read more

Cold Stone Creamery - Ice Cream & Frozen Yogurt Near Me - South Jordan, Utah

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You know you're in Utah when it's snowing outside and the ice cream joint is still packed. I'm a thoroughbred Utahn and love my ice cream. You know what I love the very most? Ice cream with gummie bears. Cold Stone delivers even on the most childish of wishes. The guys working behind the counter last night were pleasant and even a little jovial-which it a propos for such an establishment. I left with my sweet tooth satisfied and a smile on my face. read more

When I die, bury me in Cold Stone cake batter ice cream. No really. It must be an aphrodisiac. The picture I posted was my 3rd or so date with that fellow and 2 years later we're still going strong. It's probably all the Coldstone dates. read more

We got a gift card for Christmas & thought it would be fun to use it . We pulled in to the south Jordan location off redwood road around 7:30 pm on Friday night . The lights were off & there was a note on the door that their ice cream display was not working . This is the 2nd time we have tried to go to this location. It's very annoying & disappointing. We left & went over to Harmon's & bought ice cream in a carton . We will not be trying this location again . read more

Yum! I got the Brownie A La Coldstone again because it is SO GOOD!!!!! The brownie is warm and super moist! The ice cream is covered with chocolate and caramel and then topped with whipped cream and nuts. Oh my gosh it is delicious! But so decadent and rich! Every time I get one I think I need it all to myself and I don't want to share. But by the time I'm done and eating that last couple of bites, I think to myself that I should have shared it with someone. But still, I get it again the next time. I will forever get it. My family always get the ice cream with mix ins, and they love them. But I stick with the brownie sundae. This location has a Rocky Mountain Chocolate Factory inside as well which is fun. They make fantastic caramel apples! They have a lot of chocolates and fudge things but I'm a creature of habit and stick with my favs. read more

Cold Stone Creamery - Ice Cream & Frozen Yogurt Near Me - South Jordan, Utah

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Poorly managed to say the least. AND the absolute worst kind of ownership and management. They leave young people who this is likely their first job to answer to angry customers and then the manager won't even answer the phone to help them! So why am I angry? Two birthdays, two cakes. Over $100 spent and they have no idea when staff is coming to do the cakes that were supposed to be ready at 2pm today. They say maybe 5? Can you postpone your party? My wife physically went in twice to make sure they had everything correct and still no.... We weren't the only ones either. These guys literally don't care if they ruined your party. Eat ice cream here, I guess but don't let them ruin your day! read more

Very creamy treat. Almost too rich. Enjoyed thoroughly. Has Oreo cookie filling. Would actually jave been better with a little more cookie in it. Yay, a small business taking Covid seriuosly!! read more

Overpriced and basic. The service is SLOW AF. There were multiple people working and only two other people in the store that were already served. But it took near 20 minutes to get 1 chocolate shake and 1 vanilla shake. $7 each. Lol never again. read more

I'm adding an extra star for the service. My daughter has celiac disease and needs to eat gluten-free. She pointed to a picture and said she wanted the mint mint chocolate chip, not realizing the picture also included fudge and brownie. We did say that she needed gluten-free. The worker behind the counter questioned the order and we responded that we checked the allergy guidelines on their website and that the mint ice cream was gluten-free. When they brought out the order, it was clear that the ice cream had brownie and fudge in it. The communication problem was our fault - there was no denying that. But they were so gracious and immediately fixed a new order so my daughter could have a treat that was gluten-free. All the ice cream that we ordered was good. The store was organized. There was a sign on the ice cream saying that the display freezer was broken. But when I questioned the workers they said that they had still had every ice cream flavor in the back. So I'm adding an extra star for the wonderful service. We will be back. Thanks Cold Stone for being such an awesome place for us to visit today. read more

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They try, kind people but not sure if they couldn't hear me well because they got my orders wrong. I almost thought I wasn't speaking loud enough The serving size for all of my ice creams were below the rim of our cups. Even my gotta love it (which wasn't what I ordered) was a small serving which I didn't mind because I asked for love it anyway. My husband ordered a mint chip shake (color wasn't green but I was told it was made with min ice cream - totally fine with that) however it taste so bad. The ice cream used must have been old, like it was melted then refrozen. Not good at all! The cashier rung up my order I signed the receipt and he was gone, so I had to look for my own spoon and when I couldn't find one and no one helped me (sigh) I reached over the counter to grab one :( read more

Cold Stone Creamery - Gotta love it Oreo overload - Ice Cream & Frozen Yogurt Near Me - South Jordan, Utah

Worst Rocky Mountain Chocolate Factory in Utah. If you want rock hard caramels and week old apples this is the place for you. The ice cream has always been fine and they should have stayed that way. read more

Cold Stone Creamery - Apples wasting away on the shelf. 06/18/16 - Ice Cream & Frozen Yogurt Near Me - South Jordan, Utah

Placed a pick up order (15$ & tip) and mix ins were on the side.... I wouldn't have ordered if I would have known....

I've been to this location a few times, and I've never been very disappointed with their ice cream. For a smaller location with fewer employees and customers, this is an acceptable place to stop by and pick up some ice cream. They've been out of stock of the cookie dough mix-in both times I've been to this location, however, but they make up for that with their exceptional desserts and their quick service. I've never had to wait more than a few minutes after I've ordered for me to receive my treat. They also serve a number of other products - caramel apples, shakes, and chocolates (due to a Rocky Mountain Chocolate Factory located in the same building), among other things. I personally have not yet tried any of these, but I am sure they won't disappoint. Overall, I haven't had any bad experiences with this location in particular, and I would come back again. read more

Cold Stone Creamery - Cold Stone Assorted Caramel Apples - Ice Cream & Frozen Yogurt Near Me - South Jordan, Utah

Just visited icecream handed to me melted and lid not on tight it tipped over and got everywhere. I cleaned it up and walked out I emailed corporate read more

I was forced to come here. I was basically kidnapped, shoved into the car without even the benefit of a blindfold, driven here, wrestled inside, and coerced into ordering a huge container filled with coffee ice cream mixed with roasted almonds, Heath Bar, and caramel. (Did I mention they had a weapon, and told me that they'd be forced to use it if I didn't cooperate? What could I do? The humanity!!) The abductors paid for the whole thing - with cash of course, so they can't be traced. Can you imagine having this happen to you? I was determined, once we left, not to ingest any of it. My will gave way when the threats started up again. I was afraid for my life. I had no choice. So, I ate it. The coffee ice cream was so cold. The caramel ribbon running through the whole thing reminded me of a noose around my neck. The almonds were crunchy...so crunchy. Would I lose teeth? Maybe. And then, I ran onto the first bits of Heath Bar. I don't want to get into it, but let's just say I saw my life flash before my eyes. Before I knew it, it was all gone, and I was set free to go on with my pitiful existence which is now ruined by these barbarians, and Coldstone. I am now addicted. It only took once for me. I can barely write this because I'm shaking as I think about my next fix. Don't say you weren't warned. This could happen to you, too. read more

Had a previous bad experience that the owner called me herself and made it right. I LOVE this ice cream and now I am a fan of this store and will be back many times read more

Staff was hard working but my problem is with another price Increase, a medium with 2 toppings now cost $8 plus. So much for going to cold stone again, will look for something else. read more

We come from California, a state where costs are typically a lot higher. I could not believe that I paid over $15 for two Love It ice creams. Their stone supposedly wasn't operational. At that point, I should have turned around and walked out. The two girls were very unfriendly. I know they probably only make minimum wage,but just try to fake a smile, especially when you work in the "service" industry. Long story short, rude employees and when i was paying, the girl asked how my day was going (because she wanted a tip). The other older female gave me the dirtiest glare when i asked her for extra topping. WILL NEVER GO BACK. FIRST AND LAST TIME AT THIS COLDSTONE. IF I COULD GIVE IT ZERO STARS, I WOULD. WE came back home and mixed our toppings into our ice cream ourselves since the employees were too high and mighty to do it. How can you even be operating without the cold stone?! Need some smiling and social skills training! read more

Cold Stone Creamery - The UNMIXED ice cream. - Ice Cream & Frozen Yogurt Near Me - South Jordan, Utah

Very good staff, delicious ice cream. They have great number of options, the young kids who work behind are just so nice, polite and seems like they love their job. And I've always loved Cold Stone and this just added cherry on top. read more

Sweet deliciousness. Just please, for the love, don't give them a tip or they're forced to sing hymns of appreciation to you, and it will ruin my appetite. read more

We were dared to leave a bad review Caution: order process leaves much to be desired. This is not revenge, just a word to the wise. We placed an order for pickup about 75 minutes in advance to give time to finish other errands. Triple checked the location since there are 2 in South Jordan. Printed a copy of the confirmation (but forgot to take it with us). Got to Cold Stone about 10 minutes before our arranged pick up time and went in, explaining we were a bit early. Employee told us they didn't have our order, and it was probably at the other location. We had no choice but to go home and call the phone number from the order confirmation, confirm the address (the one we'd just visited) and return again to pick up the order. When we asked if they'd do anything to make it up to us for the bad experience, we were flatly told no, it wasn't their fault "so go ahead and write a bad review." read more

One teenager started my son's ice cream order and then stopped halfway to go to the register to flirt with two girls. He told another employee what my son had asked for (getting it wrong) and then that employee proceeded to just stick an ice cream cone on top of his ice cream on the bowl. That is not what we asked for (they also got the flavors incorrect). Here's a tip for these young employees: when you're taking an order, how about you finish it before going to flirt with someone! Don't expect others to finish what you started; do it yourself. We most definitely will not be back to this location. We will go out of our way if needed to go to the other one in SJ. read more

The franchise owners are too cheap to turn on the air conditioner! People go out for ice cream to relax and enjoy not sit in miserable Utah heat. It was hot so we wanted to cool off. Ice cream melted faster than we could eat it. read more

We stopped here to use giftcards for this place on the way to a carnival down the street. The long line in this place moved pretty quickly, that is always nice. The ice cream I ordered, wasn't mixed very well, but that is not a huge problem obviously. The people working there are embarrassingly chipper, by that I mean I was embarrassed for them at how over-the-top friendly they were acting. This is all typical for any location of this chain though. I'm probably not going to go out of my way to go here, but if I'm nearby and ice cream sounds good, I'll go there again. read more

One of my favorite icecream place. Never a line when I go here. Fast, clean and lovely staff.

Amazing ice cream. I'm not an ice cream kind of person, but for some reason cake batter with some peanut butter cups puts me in a great mood! Tip and they'll sing for you!!! read more

Am not a great fan of Ice-creams but ever since i came to US, I started loving it, especially the Choclate Flavours and Brownie nut Flavors. Today, I tried for the first time in Cold stone creamery here at West Jordan. I can't say it was scrumptious, but it was okay. The services was good though, probably the lady who took care of me might be having a long and tired day. I could easily given 5 stars if the service was more pleasing and the ice creams which i had was also lacking flavors...! read more

Gross. Not worth the $5 tag. The last several bites tasted of freezer burn(mint). Employees didn't pay attention and were too busy talking amongst themselves. read more

Great service. Great ice cream. Great smoothie. These guys do it right. Very happy with it experience.

Cold Stone Creamery is just as good as always. The problem is Rocky Mountain Chocolate Factory, that is also inside the store. It is really awful. I got a bunch of different chocolate clusters and they were so old!!! They tasted like they've been stored in the freezer, next to the ice cream. They were disgusting!!! I definitely won't be getting anything from this Rocky Mountain Chocolate Factory location, ever again! read more

Went for the first time last week. Amazing ice cream and even better service. Really impressed with the guy who helped us. Didn't get his name but he was the blonde kid. I can now say both me and my friend came away addicted to the cake batter ice cream!! read more