My review is for Sylvia's Sweet Treats that runs through this location. We hired Sylvia for our wedding after seeing her team at a wedding expo and I have to say, Sylvia was amazing! What we envisioned was what she gave us! We went for a tasting and the cakes were amazing! We wanted a cake pop tower with a 2 tier cake, and it wasn't an issue for her. She even gave us $100 off and some ice cream for booking with her! :) And delivered 30 miles to our venue! The marble cake pops were TO DIE FOR! Our top tier was SO hard to save because our chocolate espresso cake was AMAZING! We couldn't have asked for a better set up! It was BEAUTIFUL! I only wish we could've afforded caramel apple bar :( As a chef, I usually have trouble enjoying food and desserts, but what she gave us was incredible. Thank you so much Sylvia! I will definitely be calling you again for any of our cake needs! read more

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First off let me say what an awesome experience i had today, first time buying an ice cream cake and the person who helped me out was very friendly, I finally decided and I bought the Signature chocolate cookies n cream cake, omg this ice cream cake was bomb it was a hit at my sons last min bday! I recommend getting ice cream cakes here, way better then Baskin Robbins that's for sure! read more

Cold Stone Creamery - Cheesecake fantasy in a plain waffle bowl, love it size - Ice Cream & Frozen Yogurt Near Me - Upland, California

I can never decide what wonderful combination I am going to choose but Hannah waits patiently with a smile on her face. Great ice cream and great service read more

Never done a review before, but after this last visit. I need to say something now. If you have a new member/coworker on your team and they are asking for help, help them. This member was having trouble making smoothies, which by the way came out horrible, the member had asked for some assistance, but the other said they were helping a customer. I'm all for helping a customer, but if I see a new member struggling, but asking for help. I think it's in poor taste not to help them regardless of lines. I'm sorry, but this location needs to make some changes. This is about 3rd or 4th time I have witnessed this type of behavior. That's not good. I hope changes are made. I enjoy coming to this franchise, I would hate to see it go down hill because of bad eggs. read more

Super great service! The young man working at 5 was awesome. And the ice cream is amazing :-)

I have never had an issue at this location and everyone is nice , but I went in yesterday night for ice cream and got sick. My boyfriend immediately started throwing up after the ice cream and I started throwing up with diarrhea a few hours after. We got the ice cream at 8:30 , he started throwing up around 9:30 and I started throwing up at 6am. I'm just commenting to raise awareness for customers and staff. Please make sure your temperatures are where they need to be and possibly watching for melting/ refreezing. As for customers, be aware and buy at your own risk lol read more

Just went to Cold Stone and my one of my bestest friends, Hannah, always knows the best flavors to give me to make me feel better on a bad day... Even though I am lactose into I love supporting my friend at her job! read more

I love coming to this Cold Stone! The customer service is amazing. Irene is so friendly. The entire staff not only wants to serve you ice cream, but also they make an effort to get to know you. My kids really enjoy the was they make the Birthday cake specialty. I'll be back soon!!! This cold stone Rocks!!! read more

Located in the beautiful Upland, this specific Cold Stone is the BEST! The atmosphere, the customer service, and not to mention the Ice Cream (Duh)! The wonderful staff always goes above and beyond for their customers, the owners are also such amazing people. I Definitely recommend you stop by for your ice cream needs. read more

Totally disappointed in today's delivery. The Grubhub driver was great. I opted to size up since dad and I like Coldstone leftovers the next day. We basically got charged for the love it portion in a half empty love it cup. Not my favorite location anymore. read more

Picked up a STRAWBERRY "CHEESECAKE" ICE CREAM CAKE I ordered for October 12th, the cake was beautiful, but I take it home to wish my wife a happy birthday and it wasn't cheesecake, the cake really didn't have flavor to it. It tasted no different from a regular $5 ice cream cake from Wal-Mart. read more

Ice cream was great. Service from Melanie was awesome, she still was super helpful even close to closing. She recommended i mix strawberry with cheesecake icecream and it t'was bomb. Thanks again Melanie!! :) -Jay read more

I visited today with my kids around 5 pm. The employee Vanessa rocks here. Friendly face and was super patient, smiling and was fast as can be. The only issue was that this awesome team member was working by herself. She didnt say so, but im observant and noticed this. Now this did not stop her from multitasking like crazy and greeting everyone that walked in, but I see it as a safety issue. So if the store manager, franchise owner, corporate office or who ever operates this location reads this, stop putting your employees at risk and have some overlapping coverage or get some employees that have an availibilty to assist this God send of an employee you have. If I had a position open, I would recruit her myself. Vanessa if your reading this, your awesome and deserve the tip I gave you and your bosses bonuses. Scoop on! read more

My fiancé and I went here for a "cake tasting" 1st off the samples were so small we barley could have a bite each. Then the owner bad mouth other company's saying no one is better than her cakes or cheaper! Let me says we went the next weekend and found someone better AND cheaper. Also she wanted us to have a Sunday ice cream bar and told us how "outdated" candy bars are guess what? We are having a candy bar because it is what we could afford so I guess we are outdated people! Also, she told us if we didn't book on the spot she would have to have charge us a delivery free but we needed time to think about it since we are paying for our wedding. She pushed us the whole appt to book with her we hated feeling pressure like that Bottom line: bad mouthing other company's to get business is wrong and also saying how we are outdated for having candy bar to try to sell us your Sunday bar is just wrong! Even if her prices were the best (which they are not) I would never go to someone who was so rude. read more

Yummy I stuck to my original fav from way back ...the founders favorite and it was delicious even more so with a sweet friend..I also tried the strawberry (eh one of the strawberry creations) it's was really good too. It wasn't busy and the girl behind the counter was nice. I'm not a huge ice cream fan like I once was but this hit the spot as far as bringing it back.. I'm actually craving some founders favorite right now. read more

Absolutely amazing service by lacey today! Came by for about 4 people and had no clue what anyone wanted and she helped me create an amazing order! Give this girl a raise! read more

Irene is super friendly and offers great customer service. She started conversation and we kept it going until I was ready to eat. By the way the ice cream is delicious. ;) read more

If you don't know the area very well you might pass the little gem by! The ice cream is great but the customer service is what makes me come back! Mackenzie and David and AWESOME!! Ice cream makes you happy but these two totally blessed me when I needed it! Definitely worth stopping by to check it out! read more

I ordered a milkshake but was told they were out of milk and could not make it. No milk at an ice cream shop. Unacceptable. Lost revenue for them. My girlfriend asked for cake as a blend in and the girl at the counter said she thought they were out and said she would check the back for scraps. She actually said scraps. Way to make the customer feel like they are getting a quality product. So gracious if you to offer us your "scraps" from the "back". I will make sure to never visit this place again as they seem unprepared for customers. read more

I just love Cold Stone ice cream, if you have never had their ice cream you are really missing out and need to the next time you are craving ice cream!! The location off of Euclid and Foothill Blvd.in Upland is fantastic, the staff is so friendly. We use them for all our bithday parties and celebrations for cakes and deserts. You have to try them, you will be happy you did and will keep coming back for more... :) Kimberly S. read more

I've always loved this place since the first time I went in high school . The cakes are delicious and also the signature ice creams Are all really good read more

This store has been around for a long time for a reason. Their quality of ice cream and service is exceptional. I enjoy the liveliness in the camaraderie of the staff. The owner is amazing and really wants to help the customer have a great experience. Will be back several times and hope this Upland store Continues to serve ice cream for years to come read more

This cold stone is amazing. They have the best toppings, there's something for everyone. The staff is always very friendly and helpful and It is always very clean. We definitely love coming here for a treat. Stop by you won't regret it! read more

Icecream was delicious and service was great!! Love this location!!I asked her for suggestions of what to order and her choices was great. I can't remember her name but I go her quite often. I also like that they have senior discount of 50% off mon thru thus. read more

Cold Stone Creamery - Bad photo in the car. But cheesecake fantasy no blueberries extra graham crackers yellow cake and pecans - Ice Cream & Frozen Yogurt Near Me - Upland, California

I came here with my son a couple of week ago. We had a GC and we ordered our ice cream. When I got to the register, I realized that I had forgotten my wallet! I was very embarrassed and it was closing time so I couldn't go home for my wallet. A super kind gentleman behind me paid the difference, and the two gentlemen behind the counter (I wish I could remember their names) were very understanding and nice about it. In a day and age where it feels like customer service is a lost art, these gentlemen where truly that: Gentlemen. Wonderful service, delicious ice cream, and kindness that really made my night! Thank you! I will definitely be coming back, but next time with my wallet in tow!! read more

I love that I can still visit my favorite ice cream store due to their awesome handling of covid guidelines, very clean! Customer service is awesome just like the ice cream, extremely friendly staff. Love visiting read more

My daughter rates cold stone 5 stars but my wife & love Handles too much to give them 5 so I'm giving them 4 stars. Angie was really helpful & very polite. Of course we'll come back! read more

Cold Stone Creamery - Ice Cream & Frozen Yogurt Near Me - Upland, California

I went there yesterday With my girls. Customer service is mediocre at best. She was rushing my kids and seemed irritated that they asked to sample the flavors. I'm not sure she smiled until the very end when we were leaving. My young girls even know that customer service is everything! We spent $15 on ice cream for three people and for that I expect a little more patience. We were the only ones there at the time so it's not as if there was a long line behind us. It was the perfect opportunity to give the best customer service so we would return. Oh well as soon as my gift cards are gone, then we won't return again. read more

Hands down the best icecream! Was welcomed by a tall young guy with curly hair and he was nice enough to answer all of my questions about the "creations" since it was my first time there! Will be back :) read more

Apparently they close whenever they feel like it. The employee saw us coming to the door at 8:54 pm and locked it right in front of us and another family. The sign on the door clearly states open until 9pm. Not around 9. I understand wanting to get home after a long day, but still... not cool. Guess we'll go to Baskin Robins. read more

Favorite ice cream shop. There are so many yummy creations to choose from and the customer service is great. Remy is always friendly & super helpful when I'm undecided on what to order. She's the best. read more

Remy assisted me with a cake for my wedding shower. She was enthusiastic and fun! I hadn't made up my mind on the ingredients. She had awesome recommendations. Everyone loved my cake. Super yummy! Thanks Remy for making my experience memorable. My friend Mari plans to go in to order a cake, take good care of her too! read more

I Love this place Hannah has served me ice cream she is very friendly and helpful I Always look for Hannah when I'm there Awesome

This is my new cold stone!! The ice cream seems to be fresher I used to go to the one at Victoria gardens which is 5 minutes from my house but after having the ice cream here I don't mind the extra drive for better tasting ice cream whatever you guys are doing keep it up !!! read more

My first time visiting this location. Monday, November 20 around 5 pm. I've been to several in Ontario and Chino Hills, but this by far has to be one of the best experiences by far. My husband and I walked in and were greeted right away. The girl working was very sweet, kind, and patient and I appreciate that. She also honored my coupon from another location. Throughout the whole transaction, we had small talk and not to mention, the store was clean. I had asked for a sample towards the end of the ordering process and without hesitation she went to get it. The only negative thing I have to say is that this shop is a little out of the way, but if I'm ever craving Cold Stone, this would be my first choice because of the awesome service and tasty ice cream. read more

This is a cake that was made for a "Nature" themed Baby Shower. Not only was is decorated beautifully, it was delicious! Much better tasting than any cake I've had from Baskin Robbins! It was delivered in a timely manner and put on display. I love going to Cold Stone for ice cream and highly recommend buying your next Special Occasion cake from this location. read more

Cold Stone Creamery - Ice Cream & Frozen Yogurt Near Me - Upland, California

Went here with my boyfriend after we both decided we haven't had coldstones in awhile and we should treat ourselves. This coldstones is located in the vons shopping center In a weird corner. Don't blink you'll miss it. While walking up we weren't sure if they were open but went in to an empty store. We were immediately greeted by a nice guy who was more than happy to help us. That was a nice welcome. Ice cream was great. I wish they had snickers but I settled for butterfinger. Meanwhile another couple came in and was immediately greeted by a nice young lady. So from the previous post before they may be better staffed now. Overall experience was great and will return Plenty of parking. No outdoor seating unless you are allowed to use other stores tables? read more

Amazing customer service! Didn't get the name of the people working, but the guy was training a new girl and they were both very friendly, it was the girls second day and she did very well! They both made conversation with us as we got our ice cream and we walked away talking about how great the customer service was, the ice cream was great too and the place was very clean!! 6/5/18 read more

Customer service was awesome here. I wish I would have got her name. Came in after having some really good torras next door Alberto's. She recommended the like it size was just perfect for my two girls to share. read more

i came to this location to order a ice cream cake for my 9 year old daughter. the lady who placed the order was really nice i paid up front $48 dollars that was on a tue the cake was suppose to be ready for pickup on a saturday. when i arrived to pick up the cake saturday they told me someone picked it up. long story short they gave my cake to the wrong person i was truly disappointed. i talk to the owner and didn't even offer to replace it. my daughter was out of her special cake. lucky vons was next door i had to pick up a generic cake.... read more