The store was extremely hot, but Overall the ice cream flavor was fine the customer service sucked. My child got ice cream and then I tried to order my ice cream and she acted like it was a big issue and just didn't make the ice cream ring me up and look at me crazy when I try to order my ice cream so I ended up not getting it read more

They have tubs of genuine, creamy, ice cream. They mix their solid toppings (nuts, chocolate bits, etc.) right into your ice cream serving. And their shakes are made from genuine ice cream. It was all absolutely fantastic! read more

NO GLOVES??? why was no one wearing any gloves??? NO ONE. Just because you aren't touching the food, does not mean you don't need to wear gloves. you are still touching the UTENSILS that touch the FOOD. The man who was doing my ice cream, i literally watched him cut his finger, wince at the fact that he hurt himself, then proceeded to touch my banana that was going into my ice cream, with the SAME HAND! if you were wearing gloves, maybe you wouldn't have cut your finger. No one was wearing gloves, absolutely disgusting. i had my partner go back inside and ask it to get remade with gloves on. read more

ice cream just taste cold without much flavor at all. Add-ons don't alter the taste very much.

There was literally one person working at the counter on a Saturday late afternoon. There were 10 customers inside the shop waiting for ice cream given today was very warm, management should've scheduled another employee to assist other customers. The girl in the counter was very nice and helpful. I felt bad that she had to do all the work by herself. They should have at least two employees to operate the store for safety and maximize profits. The franchise owner should reevaluate their operational efficiency model. read more

When I went there was a young man behind the counter giving some of the best service I'd witnessed for a long time. He even had a couple of customers who were a little more challenging but handled everything with professionalism and a smile. Didn't get his name, but he should be cloned and used everywhere. read more

Hello I haven't been to Cold Stone in a while. I love their cake batter ice cream. I would highly recommend Cold-stone to anyone who goes here. I want Cold stone to have nondairy milkshakes, non dairy ice cream flavors vanilla, apple pie, chocolate, Strawberry, and others. read more

My wife and I stopped in here with another couple after dinner. They had never been to Coldstone and they were impressed. My wife and I shared a large Germanchökolätekäke (German Chocolate Cake) in a waffle bowl. This has chocolate ice cream, chocolate brownie, pecans, coconut and caramel. We opted for no caramel. A large was more than enough to satisfy the two of us. The lady that waited on us was super cheerful and helpful. The only negative was that my wife had to use the bathroom and they were out of service. read more

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Kind of sad that management/ownership/corporate does not pay attention to their Yelp reviews. Let's just say that I won't be visiting this store again and I wish my husband wouldn't. I ordered one scoop of French vanilla in a waffle cone but was so disappointed when she pulled the cone from the case with no gloves on therefore she had her bare hands on my cone. YUCK, never mind that we are also in the Pandemic. I wanted to tell her to change it but I was shy and took the cone from her. I honestly couldn't enjoy the ice cream so I ate the cone from the bottom and tossed the upper half. I also noticed that the cone smelled a lot like eggs. Yes I know eggs are in the cone batter. Can we also talk about how dirty the store was? Napkins on the floor and it is dark inside. I didn't order any toppings because they just looked germy and stale. I just think that food service establishments should make every effort to show their customers that they operate in a sanitary, fresh and clean environment. Because you get a pass from the health inspector does not mean you shouldn't keep a clean store. read more

What kind of ice cream shop doesn't offer a sample? This one... Not for chocolate or vanilla mind you, but a flavor I'd never heard of pumpkin bread pie... Manager Joan or Joanne insisted they do not give samples. If I didn't have a demanding 5 year old with a broken leg on a cast and wheelchair I'd have stormed out. I will never return to this location, 1871, again. The franchisee should be ashamed! read more

Came by here when visiting the area. Employee was extremely friendly and helpful, ice cream was excellent, and mix-ins were great too. Good value for money. There are many chairs and tables providing ample seating for all patrons, and ample parking available. I've experienced a wide variance with the quality of Coldstones across the country, but this one is great. read more

Yelp says they're open until 10pm. Got there at 8:55pm. They would not let us in because they close at 9pm. Never again. Update - drove 5 minutes away to Surreal Creamery in Dresher. They're open until 10pm. We got Macha and Tarot swirl, Earl Grey Everyday sundae, and Vietnamese Iced Coffee milkshake. Excellent! read more

First time I Ever went here cause I had a gift card . I ordered my ice cream and as the girl was making it I went to check out . After she handed me my ice cream I asked if she could put a little whip cream on top . I thought it cAme with it. The owner walks over and told the girl not to put whip On because I already paid . I was shocked ! I said " wait it's extra for whip cream ?!?!" . I asked how much and the owner said because I paid with a gift card she couldn't ring me up for it separately because gift cards have a limit . Umm wtf ! Anyway the ice cream itself was ok. I ordered the cheesecake ice cream . Had I of paid with my own $ id of been disappointed . 8$ seems steep For a regular size ice creAm! I won't return, especially to this particular location. . read more

Owner so nice and pleasant and always has fresh warm waffles so happy it's down the street from me read more

Cold Stone Creamery - All the toppings - Ice Cream & Frozen Yogurt Near Me - Willow Grove, Pennsylvania

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Worst consumer experience ever. Will never return. My Children's birthday was ruined by the poor service and mismanagement at this location. I never received my prepaid order for my ice cream cake, and cupcakes. And the following day when my wife finally got in contact with the manager Joanne, she was as unprofessional as it gets, no compassion or understanding, and spoke in a very condescending manner. We have yet to be refunded our money or receive any compensation for our inconvenience. read more

The owner needs to hire an extra person. This location is way too busy for just two employees. An employee went on break while there were about 6 people in line. WOW. Owner goes over your coupons with a fine tooth comb. Purchased an ice cream cake with a coupon. She wouldn't allow me to purchase a 6 pack of cupcakes with a coupon and looked puzzled when I told her that I'll put the cupcakes back. She also doesn't turn on the air conditioner on certain days, so you're in there sweating. Very stingy with the servings. Do yourself a favor and drive the extra 10 minutes to the Warrington location where they're well-staffed instead of waiting 30 minutes at the Willow Grove location. read more

Terrible service. Two kids working and one decided to clean the glass instead of serving ice cream while there was a long line. Kid serving ice cream was moving as slow as possible and made the servings about 1/2 the size of a normal serving at cold stone. I will not return to this location it was very tense and awkward and it's clear the owner doesn't care about their business read more

New owner apparently and the woman there gave horrible service and was totally rude and abrupt. The ice cream is the only thing worth coming back for. read more

Went to this location yesterday for the first time because of national ice cream day. This location is insanely small and if there is any type of like you won't be able to move or sit , comfortably. They had a lot of different flavors than my local coldstone and they didn't have as many chocolate options. When we first arrived there were 2 workers and then not long after a third joined. They tried to keep the line moving as fast as possible - two of the workers would take a party and then the third worker would finish the group and check you out - I'm assuming she's the manager. She wasn't all that nice. I had s coupon that coldstone sent me and she told me they're only doing the rewards now and pointed to this little screen. I didn't know if I was supposed to scan my coupon or what. I typed in my phone number and she was just waiting and didn't say anything. I showed her the screen which only says I had 0 points. She said that she'd take the coupon but only once and next time I had to do the rewards. I'm 99.9% sure I signed up for the Rewards so I don't think that's the problem, but coldstone obviously still sent out coupons outside of the rewards so I felt it was a little rude of her. I know she's just doing her job, and I know the place was busy but I obviously tried to do it the way she told me and she just seemed annoyed. That aside that seems more like a company issue than anything. My ice cream was good but between mine and my dad's they weren't as filled as we usually get our cups. Maybe this store just couldn't handle the influx of people that were coming but I know I won't go to this location with a coupon again. read more

Staff are unfriendly. We ordered Mud Pie Mojo, which we always order, and it was made in a horrible way. Never tasted before like this in any cold stone around the county. To top it, medium size container had unfitted cover which made the ice cream spell in the car. Never again in this store and may as well take a long break from cold stone creamery. read more

This small store in a newish development is A-ok for sure. They serve Ice Cream, really decent ice cream. And they mix in things into the ice cream to make it better tasting. The staff at this location are friendly and speedy in asking what you would like. There is limited seating inside and only a couple spots outside to eat. The place appears clean. It is one of our go to spots when we want ice cream out. read more

It was 8:55 and there was a few people that literally walked in before us and we got turned away because they close at 9. I drove up here initially for an appt but really made it so I could get some ice cream! Anytime I'm in WG, I stop by here. So to be blatantly turned away 5 min before closing is so not cool. Just for that I had to Yelp it. Customers usually review when it's bad so here we are. Y'all gotta do better! read more

Just had a super NOS strawberry banana smoothie. 10/10 will be returning!! Great service & great flavor :) s/o to the mons that made it for me and my brother! read more

If I could give this 0 stars I SOOOOO WOULD! We ordered an vanilla ice cream cake w/ cookie dough & oreo for father's day/ birthday party. I received a vanilla cake w/ vanilla ice cream. NO COOKIE DOUGH & we found 2 oreo pieces. The cake was $46. & worth $6..... everyone at it cause I had 14 people at my house for fathers day. I called the next day to complain & the manager ARGUED w/ me that she's the 1 that made it & she 'remembers' loading it w/ goodies... WHATEVER!!!!!!! She offered my a signature ice cream cup next time we come in. I CANNOT eat ice cream due to celiac & dairy sensitivity! She was heartless, RUDE & ARGUMENTATIVE!!! I AM TELLING EVERYONE HOW TERRIBLE JOANNE treated us!!! read more

Your typical Cold Stone ice cream joint with fantastic service. I added pecans to my Cheesecake Fantasy quart, and in addition to mixing the nuts in, the staff poured a whole bunch on top at the end. My pecan-loving dad almost killed the whole quart for that sole reason. They didn't skimp out on the other toppings, either. read more

I can honestly say this was the worst consumer buying experience that I have ever had! This store ruined my twins 12th birthday! Not only did they not fulfill my order for my cupcakes or cake, they also refused to reimburse my confirmed order!!! No manager follow up, no consumer satisfaction implementation, left me completely robbed and with nothing on the day of my twins party!! Even the very next day when I called to follow up the manager Joanne was completely nasty and unempathic! She offered me my money back as if that helped the soar taste Coldstone has left with me! She told me that she refused to rectify my order with at least cup cakes for my kids! That if I wanted anything more than my money "IT WAS ON ME!" As if I as the customer did anything wrong, my money back was the LEAST they could do! I pre-paid, pre-tipped, and arrived on time!!! Never again!!!!!!! read more

Slow service and I couldn't believe they only had two people working on a busy Saturday night

There is always customers in this location no matter when you go, wish the seating in there was better. A counter with stools would work better then the 2 people tables. I guess they want people to take their ice cream to go. Ice cream is always good, pricey but good. Wish they'd have the marshmallow flavor back they had it more than a year ago but not since. read more

First of all I went out of my way to go to this location because the location on Easton was horrible. When I pulled up to this location I thought they were closed because it was so dark. We walked up to the door and my husband said it was closed cause they're doing work in there. But it was just a bunch of taken apart cold cases and wood and junk in the window. There was a worker at the counter. We walk in and every table has napkins and old cups on the tables. The girl was short with me at best. I personally thought she was rude but thought maybe it was just my opinion. When we left everyone agreed that she was rude. The ice cream sucked. There were barely any toppings added. Just terrible then on top of paying a lot for crappy ice cream and bad customer service we had to eat in our cars because the tables and everything was such a mess. I don't think I'll ever going to any cold stone again since I've had bad experiences at multiple locations. Terrible company. read more

Coldstone is always a solid place to pick up ice cream when you're looking for a delicious, freshly made dessert. I've been to Coldstone many times but this was my first time attending this one. It was a Monday evening, and they were pretty packed. They were out of mint and sweet cream ice cream, which is weird because I'm aware that they make it fresh and then keep backups in the freezer for when they run out, but they didn't seem to have any. A girl left the front of a fairly long line when she discovered she was waiting in line to get a flavor of ice cream that wasn't in stock. I ordered a chocolate milkshake with oreos, and I'm pretty sure they only put one Oreo in it. I couldn't really taste it, and usually I can see the little black specks of cookie in the shake but it just looked like plain chocolate. My boyfriend got the peanut butter creation and thought it was okay. As to be expected, the ice cream comes at a very high price. My dissatisfaction only comes because my milkshake only had one mix-in in it, and at the price they charge it should have been done right. read more

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What can you really say about Cold Stone? Always Amazing!!! I love this place no doubt since the first time I went years ago in college. I have never been the same about ice cream again. This is definitely my go to for ice scream and pure indulgence. I usually get the Founders Favorite or This is How I Roll in a waffle cone. Soooo good I don't even think about the pounds I'm gaining as I'm eating lol. I've tasted their ice cream cakes before and those are also good. Haven't gotten around to the smoothies or milkshakes but I'm not opposed to giving them a try in the near future. Well no words are truly needed for this place, just enjoy. read more

Great Cold Stone location! Fast, friendly service even on a busy summer night. The ice cream is always fantastic, and there's no limit to the combinations you can order. My personal favorite is their coffee ice cream! read more

YOU GET RIPPED OFF HERE! I was charged 5.49 for a children's sugar cone and one dip of ice cream. I bought 2 of them and it was 10.98. I questioned the price and she said that was correct. I could get the quart for that price + another $1. I was at another cold stone and they charge 2.75 for the same thing. So I called the Welsh road location and asked them about the price and she said that's what they charge. DON'T GO HERE UNLESS YOU WANT TO OVER PAY. And she was not pleasant at all! I asked if they have waffle cones, she said they don't do them. I said there are pictures and a price on the board above her head - no answer. SKIP THIS LOCATION! read more

Horrible experience with the owner/manager when I went in to use a BOGO coupon I received in an email, the email stated the coupon had to be printed for use in specific stores- this was not one of them. At check out she said that it had to be printed out, in a condescending tone she said if I had told her before she started my order she would have stated that from the beginning. There were other people in the store and she was the only one there so I didn't want to be that person holding it up. In the end the coupon was useless, I submitted a complaint to corporate which went nowhere, and I over paid for sub par ice cream. read more

Just a regular Coldstone with awesome ice cream. My favorite is the 'birthday cake remix'. For my birthday this year the hubs got me their red velvet ice cream cake. It was delish!!!! read more

Never tried an icecream I didn't like! Lol ... All their selections are delicious. I love both the Sweet cream founders favorite & Oreo overload. They're always a yummy treat! read more

Johanna has great customer service. She's always very friendly even when her day isn't going as planned. They are a little pricey but, I love ice cream and all the flavor options they offer. I love the strawberry blonde! read more

I wish i could give it negative stars but I can't so I gave it one. You would think that people working here might have common sense but you'd be wrong. Instead of helping a line of customers out the door, they decided to replace ice cream flavors that weren't even empty. Will never be coming back here. Ruined the coldstone name. Awful way to spend an hour of my time on a summer Saturday night. read more

Worst cold stone location I have ever been to. Worst service I've experienced. They had two clueless people working that looked like they were running around like a chicken with their head cut off. I've waited in line roughly 45 mins until I eventually left. They were averaging one order every 10 minutes. The manager needs to be properly staff the employees and teach them how to make orders read more

horrible customer service staff and manager have no interest in resolving customer complaints will never go back to this location read more