I am extremely disappointed with the way we were treated at this location, specifically by the…read moremanager Stephanie. While shopping, we simply asked her a basic question about size availability, and her response was shockingly rude and unprofessional. What made this experience even worse is that my toddler daughter was present, and Stephanie's behavior made her feel extremely uncomfortable and upset. No child--or customer--deserves to be treated this way for asking a polite, simple question. Customer service should be about respect and support, not condescension and attitude--especially from a manager. It's unacceptable and reflects poorly on the entire store. I will be reaching out to the regional manager to report this incident and seek a proper resolution. I hope this situation is addressed so that no other family has to go through what we experienced.

Establishment has large selection shoes very busy customers were taking shoes & leaving them…read more Employees were friendly & helpful

Melinda was busy stocking and doing regular employe stuff. But she made it clear that she was HAPPY…read moreto assist us. That's customer service you don't see much anymore. We found a great pair of navy boots on sale. Love them!! Thanks, Melinda!

This was my first time ever in a boot store of this size, and I have to say--the best customer…read moreservice I've ever experienced, especially coming from a hospitality background, came from Brent. Honestly, if Brent hadn't been there to guide me through the process of buying my first pair of boots, I'm 100% sure I would've walked out empty-handed. He made the entire experience easy, informative, and comfortable. I will say the overall energy in the store wasn't as welcoming as Brent himself, but what mattered most was the exceptional service he provided. I'm grateful for his help and glad I walked out with my first pair of boots.

No bathrooms in here. NO bathrooms in the entire strip mall, not even at Best Buy. The only…read morebathroom I found was at Home Depot in the same parking lot! What does a bathroom have to do with buying shoes? A lot, especially if you have to go - and leave the store! 5 star if they had a loo. I was fortunate to find two pairs of shoes to purchase here, and that's a feat (feet, get it) for me as I have difficult feet anatomy with extremely high arches and wide luau feet (Hawaiian feet), but I managed to find not one, but two pairs of shoes for decent prices. This shoe store is HUGE and the word "warehouse" in the store name is pretty much accurate. It was so huge and large that they had rows and rows and aisle and aisles of shoes. They even had a clearance section where a total stranger was joking with me about the ugliest shoe she had ever seen, to which I would find one even uglier and present her with the offending winner. It was the most fun I've ever had in a shoe store. If you sign up, you can get discounts and also a guaranteed email-a-day on all the sales and clearances. I was going to unsubscribe as there is not a DSW store anywhere within 2,400 miles from me but they do sell online so I may check that out one day.

Second time ever shopping here and it's exactly the same as I remembered it to be the first time. I…read morecame in today after work to purchase a pair of heels for a dress I'm wearing to my cousins wedding. DSW is massive. They have a plethora of shoes you can choose from. If you're a "shoe whore", then this store is for you. They have all sorts of shoes from sneakers, slippers, boots, heals, stilletos, etc. You name it, they've got it. I can spend all day here if I wanted to but today was not that day. My mission was black strappy specific. I did spot a few pairs but I have such wide feet I had to settle with just one. The ones I tried on were cute but they pinched my toes. There's no way I can dance or walk in them. So I ended up getting a pair of Jessica Simpson super patent strappy heels. The arch is perfect---not super high but not too kitten heeled either. I just wanted something that will give me a little height. But the way the strap rests above the metatarsals might cause me some pain after a couple of hours. I guess we'll just have to wait and see what happens. My final decision was based on fashion... not comfort obviously. Other than that, I think DSW has a good selection of shoes to suit every shoe lover's dream. And don't forget to check out the clearance section. You get an additional discount based on the color ticketed item. You can save anywhere from 10% all the way up to 60% off. So if you're lucky, you can get a pair of shoes for as little as $15.

Finding a good running shoe is hard to find…read more I have been running my whole life. Since I was five I ran abandoned airport strips with my father, in High School I ran my first half marathon, countless 5K's in between, and at 20 I ran my first marathon. All of this in shoes that couldn't hold up to the terrain, weather, or foot landing. My husband took me this to this store yesterday and although its little bit heavier on the budget. It's nice to find a starting point in your shoe journey. Upon entering I wanted to check out the gait test so they handed me a waiver and I bought some really cool (GUARANTEED) no blister socks! You can bring your own but I'm excited to put these no blister socks to the test. They specifically are looking at where you ankles land. Than they ask you about comfort and start consulting on what need out of a shoe. They have both runnings shoes and cross training. No need to be a distance runner to find "the one"! All in all Ryan made for a really great experience and yes I paid the 30.00 membership which actually came out to 14.00 after the discount. Can't wait to get my second pair from this joint!

There is no place to walk around and try out sneakers you bought from the store unless you walk…read moreinside a mall because in our case, our apartment is too tiny. Unfortunately, you cannot return anything if you wear them outside your house . So you will be stuck with a very high bill and no way to return these sneakers as we all tried them out in the mall and we're screwed.. my suggestion would be RUN RUN RUN far away from fit to run.!

FALSE ADVERTISING and POOR SERVICE continue to be an issue at the JCPenney in Davenport, FL…read more As a personal shopper working with multiple clients at a time, it's extremely frustrating to spend time selecting styles, colors, and sizes, only to find at checkout that the posted pricing is incorrect. This has happened repeatedly, which is why I've reduced how often I shop here. Just yesterday, I saw a sign advertising $9.99 and "buy one, get one." Because of past issues, I took a photo of the sign before going to the register. As expected, the shirts did not ring up as advertised. When I showed the photo, I was told the sign did not mean buy one, get one free, but rather buy one and get something from another department. However, when I asked what item was included from another department, I was told there was nothing. and that the "white sign" did not say buy one get one (see photo included). What's most concerning is that instead of taking responsibility for incorrect signage, the explanation shifted to blaming customers -- suggesting that shoppers sometimes change the signs, which I found hard to believe given the way the sign was positioned and displayed. It would require insider knowledge to flip it the way it was shown to me. That response feels dismissive and avoids accountability for what appears to be ongoing internal issues. Consistently incorrect signage, combined with defensive or dismissive responses when customers raise legitimate concerns, feels disrespectful of shoppers' time and patronage to the store. Sadly, I'm not the only one that encounters these problems as you can see from other reviewers. Clear pricing and professional customer service should be standard expectations.

FAMILY SHOPPING ADVENTURE!!!…read more We always find everything we need at JCP!!! They have a version of everything you need. Great prices and sales. We love shopping here!!! AS ALWAYS TRY IT FOR YOURSELF!!!

I came in here and got me some new sandals. Overall lately I have been disappointed with the shoe…read moreselection at Ross, it's not like it used to be - a lot smaller and all the same.

Very unkept store. Merchandise wasn't organized. I had trouble getting help from an English…read morespeaker. It was a frustrating experience all the way around . There is a new Ross in Poinciana- so much better managed!

Shahira is amazing! She welcomed us when we first entered the store and helped us throughout our…read morevisit. She was friendly and helpful. Her bubbly personality was infectious and made our shopping experience even better. The store has new items in stock just recently released. There were also additional discounts offered on items that made for a great deal.

Great store, helpful sales people, always ready to help if needed, the store is always clean and…read moreorganized.

Joshua's energy is phenomenal! His attitude and personality were incredible. He was helpful and…read moreassisted us with the handbags and shoes. He identified all the current promotions and sales available in store. Joshua was receptive and appreciative when I thanked him for making our visit memorable. The store is big and provides a lot of space for maneuvering around.

I was never a Marc Jacob's fan until recently ... until I discovered their bag charm chains and…read moreother decorative items for handbags. I've always KNOWN about the brand and had deep appreciation for the brand but what really sold me was the bag straps and the charm chains... As an example I am posting pics here how my current handbag looks like. It's a 100% real leather sling bag I purchased from a seller on Etsy. Very high quality leather I just love it .. wanted to dress it up even more .. take a look at the pics .. Tell me what you think I personally love it SO much !