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    Moncure Heating and Air

    5.0 (1 review)

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    6 years ago

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    SantaAir Heating and Air

    SantaAir Heating and Air

    4.7
    (176 reviews)

    Great experience... able to get an appt next day, tech (John) called ahead to let me know was…read morerunning late and gave me options to push it later in the day which was considerate. Was upfront on pricing and found the root cause quickly to re-establish power to thermostat.

    Warning: Review Coercion & $1,100+ Pricing Discrepancy…read more I used Santa Air for five years and recommended them to many friends. Unfortunately, their business model has changed from "honest and hardworking" to "opaque and manipulative." The Technical Issues: In 2020, Santa Air installed my trane system but failed to properly connect the emergency heat strips. I spent five winters wondering why my house wouldn't stay warm below 30°F. They missed this mistake during every subsequent maintenance visit over the 5 years. Recently, they tried to charge me $1,700 for repairs I didn't need. A second opinion confirmed their diagnosis was wrong; that technician fixed Santa Air's original installation mistake and the actual sensor issue for a total of $575. The Billing Issues: Their current pricing "tiers" (Bronze, Silver, Gold) are incredibly over-inflated compared to other local HVAC companies. And if you only need a repair included in the Gold tier, you have to pay for all the things you don't need in the tiers below it. When I realized the invoice was vague and the work wasn't needed, I cancelled. The Ethics Issue: The most disappointing part was the office's response. They tried to emotionally guilt-trip me. They held my refund hostage, telling me they would only return my money if I removed my negative reviews. I refused to be coerced and had to fight for three months through my bank to recover the funds for services never rendered. Don't let the high star rating fool you--they are actively pressuring customers to delete bad experiences. Always get a second opinion!!!

    B & T HVAC Services

    B & T HVAC Services

    4.3
    (12 reviews)

    While many reviews state positive experiences, I would like to point out the negative experience I…read morehad with Aaron, the owner of B & T HVAC Service. We had been a long-standing customer since 2020. They repaired our HVAC several times over the past years. Recently, our air conditioning stopped working and we contacted them. The technician informed us we needed a new unit. We would have happily had B&T install the unit, except for the attitude of the owner when questioned about the invoice for the service call. They charged us for the following: Service Call $99.44 + Labor Rates $89.44 + Gas/Trip/Admin $17.41 - All to tell us we cannot repair the air conditioner and would need a new unit starting at $14,016.05. The owner argued with me for 30+ minutes on the phone and refused to refund the service call even if I purchased a new unit from them. In the meantime, I contacted Boer Brothers who sent a technician to check our air conditioning unit. We were told we needed to replace our existing unit and were not charged for the service call whether or not they replaced the unit. This review is strictly directed toward the owner of B & T HVAC and his extremely poor treatment of a long standing customer. I suppose if you do not question any of their nickel and dime charges, you may have a better experience than we had.

    I've been using B&T for about four years now since they installed an entire HVAC system in my…read moretownhome, along with putting in a second zone upstairs. I have nothing but good things to say about Aaron and his team. They are honest, on time, professional, and tidy. I have never felt like they are trying to upsell me, even as a single female. I think it's a good sign when employees stick around, and several of them have been there for years (Johnathan is great!).

    Moncure Heating and Air - hvac - Updated June 2026

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