Jaylen the professional and Kristi the dispatcher were incredibly polite and helpful throughout the…read moreentire process. Our AC stopped working and they came out within an hour. Jaylen not only refilled our freon, but was conscientious throughout his time in our attic and in our home. We hope to have Jaylen come out for us again next time!

Dustin went above and beyond on this one. Everyone else said I needed to replace my 10-year old…read moregas pack that had water in the heat exchanger ($10K - $12K). Dustin took his time, evaluated the problem, then sucked the water out of the heat exchanger fixing the unit for thousands less. Thank you Dustin for fixing my unit.

M&R fixed our ancient HVAC unit last fall. We replaced our system with a new one last week, and…read morethey worked for us from start to finish, from sourcing a new unit that fit our house's needs and our budget to delivery and installation. We couldn't be more grateful for the wonderful service and our new unit's performance! They worked throughout a chilly day to get us up and running before a winter storm. Our new HVAC system is AWESOME. Our old unit was too small to heat the entire house, and we had to use space heaters to warm our bathrooms up enough to take showers! That's no longer necessary. We're snuggly warm right now and awaiting a snowstorm in comfort. These guys will treat you right. Miguel kept us updated throughout the search-and-order process through install. He sent us an invoice that outlined and explained every step, with an estimate that was right on target. No ugly surprises or ripoffs here! I can't say enough good things about this business. I highly recommend them. Thanks, gentlemen!!!

Miguel is wonderful to work with! We had him replace a unit last year and another one was acting up…read more(not his work) and he came and fixed it quickly and was honest and helpful.

Had Demarco as my technician today for my service. He arrived when expected. He was friendly,…read moreprofessional, and knowledgeable. I hope I get Marco next time, although I have to admit I've never had a bad experience with their techs.

I'm not one to normally write a review but I'm hoping this helps others not make the same mistake I…read moremade. I purchased a new AC and furnace in 2022 from Comfort Monster. Last year there was an issue with a part that should have been under warranty which cost me $2500 in labor costs. To avoid this I was sold an extended warranty, this year the AC unit stopped working again. The excuse I was given was that the panel is in the sun. The panel has been in the sun since the house was built. Terrible customer service and it seems like they aren't sure what they are doing. I wouldn't recommend. They even went so far as to charge me service fees without my authorization for something they didn't even fix. AVOID THIS COMPANY AT ALL COSTS

Arrived on time. Repaired unit in 20 minutes. Reasonable rate. Will use them again if needed. I am…read morequite picky about pretty much everything and I was very pleased. lol

Had an issue with the AC at my rental home and my normal AC company couldn't make it and my tenant…read morewas in 90 degree weather. I called Air Quality they sent someone out the next day and checked the system. Came in at the quote they said and they were easy to work with.

Great experience... able to get an appt next day, tech (John) called ahead to let me know was…read morerunning late and gave me options to push it later in the day which was considerate. Was upfront on pricing and found the root cause quickly to re-establish power to thermostat.

Warning: Review Coercion & $1,100+ Pricing Discrepancy…read more I used Santa Air for five years and recommended them to many friends. Unfortunately, their business model has changed from "honest and hardworking" to "opaque and manipulative." The Technical Issues: In 2020, Santa Air installed my trane system but failed to properly connect the emergency heat strips. I spent five winters wondering why my house wouldn't stay warm below 30°F. They missed this mistake during every subsequent maintenance visit over the 5 years. Recently, they tried to charge me $1,700 for repairs I didn't need. A second opinion confirmed their diagnosis was wrong; that technician fixed Santa Air's original installation mistake and the actual sensor issue for a total of $575. The Billing Issues: Their current pricing "tiers" (Bronze, Silver, Gold) are incredibly over-inflated compared to other local HVAC companies. And if you only need a repair included in the Gold tier, you have to pay for all the things you don't need in the tiers below it. When I realized the invoice was vague and the work wasn't needed, I cancelled. The Ethics Issue: The most disappointing part was the office's response. They tried to emotionally guilt-trip me. They held my refund hostage, telling me they would only return my money if I removed my negative reviews. I refused to be coerced and had to fight for three months through my bank to recover the funds for services never rendered. Don't let the high star rating fool you--they are actively pressuring customers to delete bad experiences. Always get a second opinion!!!

Great Service, quick and professional. First our first floor after sixteen years went the unit went…read moreout but now we have a new one and it was replaced very fast. Our second went out as well. We called in and a team of professionals came out and quickly had it replaced. This company has payment options as well. The team was very professional and courteous as well. We could not ask for a better group of professionals working in our home. Prices are reasonable as well! A while back one of our wonderful poodles was stuck in the vent and one of the blessed tech came out and saved our poodle and got the poodle out! A hero in our eyes! and the poodle was safe and sound! We have found the perfect company to call! If we can add more stars, we would! Kudos to the team!

Very friendly, professional service man that did a thorough job and showed up on time. How many…read moreservicemen manage to show up on time these days? Very much appreciate this as it minimizes my time needed away from the office. The prices are also reasonable and I didn't feel like I was being upsold on items I didn't need like with their competitors. Overall very happy with the service and plan to continue using A&M.

Very knowledgeable crew. Took their time explaining their findings and the options to get back up…read moreand running. Highly recommend

An amazing team that does an amazing job. They make each customer feel like they are #1. Our…read morefavorite HVAC team for business and personal!

I had another company come out twice in July who shall remain nameless. After wasting my time for…read more2-3 weeks without air mind you and hosing me for $200 and still not fixing the underlying problem. I had to have E&J come out to take a look and look closely they did. Many companies send out workers who tend to try and fix the problem or find a problem and off they go to the next job in like 15-20 mins. Not E&J, they spent an hour looking for this localized problem the other air company couldn't find. Well, a day or so later, the part came in and was fixed. If your air blows cold for like an hour and then it loses it's coldness and you don't have a leak and your pressure is normal. Then it's most likely the fan motor which was my case. E&J waited till that fan motor started quitting because they took the time to watch the Hvac where the other company didn't want to spend the time!

Review for E & J Heating & Cooling…read more Excellent I am extremely impressed with this business; from the beginning estimate to the installation,this business exceeds customer satisfaction! I had originally found E&J on Angie's List and requested a quote online. The next day I received an email estimate for my request at the time, to replace the very old air handler as the condenser was just three years old. The next day I got a follow-up email asking if I had received my quote. I emailed back that yes, I received it, and I would get back to them as I was getting a few other estimates for comparison. Weeks later I requested an estimate from E&J for the condensor as well as the air handler. I had called other companies and was I impressed with Eric's estimate as it was competitive and fair, also lower than other well known companies in my area. Eric was very nice about me asking for proof of license and insurance and emailed the documents to me the same day. He was also willing to rewrite the estimate twice as I wanted to be sure it was detailed and nothing was left out. He came over and measured to be sure we were replacing with the correct size unit, and Jennifer called me soon after about financing. She was able to get me set up with the financing company the next day, which is a fairly low interest rate at 6.4 and they have options for 5 yr, 7 yr, 10 yr payment plans with no early payoff penalties. Eric was ble to put me on his schedule for the following Wednesday, just five days after signing with the finance company. Also, the finance company does not pay the contractor until I sign off that the work was completed to my satisfaction. Eric's crew took pictures of everything (as my air handler is in the attic above the garage), took out the old unit, installed the new unit as well as replaced the fuse (was the wrong size for system), replaced the drain pan and drain line, installed two float/cutoff switches, replaced some pipe insulation, new pad for condensor, cleaned everything up and installed my Honeywell programmable thermostat. Eric and his crew were extremely helpful and professional. They truly care about their customers and give excellent service. This has been the best experience that I've had with any contractor in my 10 years of home ownership. Before leaving after installation, Eric made sure he answered all my questions and ensured I understood everything. He even told me in about a week the unit will be inspected by a third party to ensure the system is up to code, and he will send me a copy of the permit. Eric will register the unit for the manufacturer warranty, and he offers a two year labor warranty as well as a two year maintenance warranty. This company went above and beyond, they even picked limbs up out of my back yard, and that had nothing to do with the a.c. install!

This company was so quick to respond. I was very impressed. I give them 5 stars for customer…read moreservice.

I lost cooling last night & called Jays early this morning. Dave came out promptly & had me all set…read morein no time. He answered all my questions & did a great job! So grateful for Jay's fast and courteous response :)