We walked in here on our way to San Diego. What a clean store and a big selection. They had a Bogo for 50% off on the second pair, which was exciting. We had Sydney who was incredibly helpful and super patient. She let us in every direction and gave great recommendations. You guys need to hire some more people like her! There was a pair of shoes that I really liked off of the wall. Edward spent his time also and found the shoe that matched the poster. I was quite impressed with the. Customer Support and Service they both provided. Kudos to you for keeping employees like this. read more

New Balance Factory Store - Shoe Stores Near Me - San Clemente, California

Good inventory but prices did not reflect much of a discount in my opinion. Nice staff. Many New Balance options shoes and clothes. read more

I have very wide feet with a high arch to go along with a Size 12-13 shoe size. Finding shoes that fit and are comfy IS A NIGHTMARE! Or....was. Until I found this place. It is a 30+ mile drive for me, so I don't go all that often but THIS IS THE ONLY PLACE I BUY SHOES! I can really only wear New Balance shoes. They have a great selection. I also love it when they have: Buy ONE Pair - get 50% off the 2nd pair making for a great value for the money. I make the drive and buy 2 pairs of shoes and I am good for about a year. The service here is excellent - team members very helpful. Worth the drive if you are like me and don't live around the corner from this place. read more

Walked in not knowing where the non slip shoes were and was so happy Zach greeted us with a kind smile and asked how he could help us. We told him what we needed and showed us exactly where to go and took us to all the spots they had them. They were also having a buy one get one 50% sale, so he showed us where we can get other shoes for my kiddo! I really had a great experience here thanks to Zach and we really appreciate all his knowledge and helpful advice. Thanks Zach! read more

The service here is exceptional! Jessica was thorough with her explanations and she made our experience a great one!

Omg....... Dani is absolutely amazing !!!!! I had bought something on line and wanted to return it. I came, she greeted me with a smile, asked a few questions to determine where my return was in the process , and quickly, efficiently processed the return !!! Dani should receive her x mas bonus early!!!! great job at customer service....... read more

The price and the selection were great, what a barging, I recommend it I like new balance outfits and shoes, the showed were highly recommended by podiatrist. read more

Haven't been to the store in-person, but ended up talking to Dani when calling in for help looking for 574's in wider sizes. She was fantastic to talk to, very helpful and engaging. Definitely speaks well of the quality of customer service for this location. Better experience than I had in-person at South Coast. read more

I went in here looking for a real tennis shoe, 1006, as it's very hard to get. Customer service representative Jeremy helped me out. He immediately knew where they were located, which I thought was a joke. Sure enough, he was spot on the exact location. I asked a bit about sizing, as I have 4E and it's too big; his advice was solid. In a day in age where many merely know only how to ring up items, it refreshing to be present around someone who not only knows the product, but it appears, by listening to him, that he knows about a lot of different shoes. I recommend this store, and this great rep, Jeremy. read more

I drove up from North County San Diego with my fingers crossed that they would have a good shoe for plantar fasciitis. I also didn't have any idea what type of cushion, etc. that meant. The super friendly Dani walked up and offered to help. She patiently listened to my situation and my preference for color. She then brought over like 8 pairs of shoes to try! She stuck with me and helped me chose-and they're perfect. Dani's boss - if you're reading this - she deserves a pat on the back! (Money talks) read more

Dani is uhhh-mazing! She helped to process an exchange for an online order I had brought in. As I was shopping she took care of the return. Once I was done with the shoes I wanted to purchase she also helped to order a pair of shoes in the size I needed. EVERY time I come in Dani is always so friendly and helpful. She goes above and beyond and gets the job done. So efficient and a rockstar! read more

I stopped at the New Balance Factory Store 101 W. Ave Vista Hermosa suite 500 in San Clemente, CA 92672 I was looking for New Balance 409 shoe. It was not on stock. They had a New Balance shoe for $64.99. I tried both shoes and it felt hard. As hard as if I was walking on the hard floor, as if I was walking bare footed. It was not the quality of shoe that I expected from New Balance. So I did not buy one. I left the store very disappointed. Robert H. read more

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I want to thank Derek at the New Balance Factory Store for his outstanding customer service and experience. I recieved the best guidance on particular questions i had because I am running a Triatholon. I strongly recommend you to ask for Derek because he will guide you to buy the proper product. read more

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I needed to exchange some new balance socks that I had bought from another New Balance outlet store in FL. So once I got back to CA, I went to the outlet store in San Clemente hoping that I could make at least an exchange, because the elastic was just too uncomfortable for me to wear. I was happy to meet Ken, the manager of the store, and he was GREAT. He not only gave me the exchange, but since I still needed a good pair of socks, he took the time to make sure that the ones I chose were going to be comfortable and I would walk away happy and comfortable with the purchase this time around. Ken and the staff were so helpful and Ken is the BEST. Thank you Ken so much for such a positive visit to the store, being my first time! read more

My wife and I were in the NB store yesterday for a new pair of shoes. Shout out to Dani and Jeremy for their professionalism. Dani was extremely helpful and knowledgeable of the product she was selling. I would definitely recommend New Balance for future purchases. read more

Huge new balance supporter in the lifestyle community. Huge new balance supporter in the running community. This was the worst experience ever. I came in with my daughter that is 10 months old and a stroller. ( for reference and management Both sales associate, a Caucasian male with a beard as well as an Indian gentleman ) saw me struggled trying to get in the store with my stroller. No one assisted me. They saw me attempting to walk in, and nothing. I barely was greeted. I wanted to purchase a few maiden Usa sneakers, and the lack of motivation and customer service was beyond me. I work in luxury retail and definitely do not support to shop at this location. As I tried to exit the store, I was waiting to see if they were going to assist me by helping me with the door and my stroller, and yet again no assistance. Now keep in mind that I was holding my daughter that is 26 pounds with one arm. 3 Military kids walking by open the door for me. read more

Fast and friendly. The store was clean and had lots of options. Not cheap, but New Balance is not a cheap shoe.

I got my shoes recently. I've been breaking them in. They are very comfortable, fit great, and my feet feel better than ever. I highly recommend this shoe, M860V12, FRESHFOAM 860, Size 9 2E, I have never been more satisfied with a pair of shoes. Thanks again to Daniel. read more

Dani was AMAZING!! I went in with my 16 year old daughter to get running shoes. I was very specific with what we were looking for. She took the lead in working directly with my daughter, speaking to her like a mentor, establishing a relationship and exploring options together rather than posing her questions back to me. Thank you so much for a showing my daughter a WONDERFUL example of women in leadership! read more

Horrible customer service! My BF and i were in there yesterday 10/29, both looking for new trail shoes. So 3 or 4 BROS working there standing behind the counter talking about BS, NO ONE on the floor to help with any questions. We would have probably bought something but just forget it. I'll spend my money elsewhere. #SAD read more

Went here 2 days ago with my boyfriend and my 10 month old son. My boyfriend and I both needed a new pair of shoes to workout in. We already knew we were going to buy a pair of shoes each and drove over 30 minutes just to come to this store. When we came in there were 3 employees at the register just talking to each other, maybe 2 other customers in the store. No one greeted us. We looked up and down the aisles at the different shoes. No one came over to offer us help. The other customers left. The employees walked by us to go to the back room and didn't greet us or ask us if we needed help. We were probably there about a good 15 minutes. We were already planning on ordering shoes with the help of the employees to be shipped straight to our house if we didn't find anything there that we liked. But after being ignored I felt I didn't want to give them our money. My boyfriend found a pair of slides he wanted to buy so we went up to the counter. No one was at the counter but there was an employee looking through a rack maybe 10 feet away from us, again no one else is in the store. We literally stood there waiting for a good 5 minutes before he came over to help us finally. When we left my boyfriend told me he felt like they were watching us waiting for us to steal something. Well they missed out on a good $200 well spent elsewhere! read more

I can not say enough about 2 incredible sales reps Shane and Dani. I have 2 kids who needed shoes and were not feeling it, they wanted to be anywhere but the shoe store. Dani patiently helped my daughter find a perfect shoe and an insert to make it super comfy. Shane took tender time to get to know my preteen and help him pick out some super cool kicks. He even helped teaching him a double knot technique to make it easier. Both kids felt like they made new friends and they helped out a stressed out mom turn this experience into their best day ever!!!! These two need bonuses and gift cards. I even bought a pair of shoes and insoles for myself because they did an incredible job! Thank you so much! read more

I just want to say Danny, I think she said her name was, tall with brown hair..... she really went above and beyond with helping me find me some shoes and with a great attitude. Her customer service skills are top notch in my opinion. She deserves a raise after dealing with me!! read more

Quite disappointing. There wasn't a huge selection of shoes at all. There's a large clearance wall but most of the sizes are too large aka 8 and up. The non clearance shelves don't offer much variety either. I drove to San Clemente outlets looking to buy new balance shoes but left empty handed because I couldn't find anything I wanted. Also they were barely outlet prices. Though they do offer deals like buy one get one 50% off. Even so there were so few designs to choose from I ended up not taking advantage of the deal. Besides shoes they also stock some clothes, accessories etc, though I do wish they'd used that space to stock more shoes instead. read more

Had a couple conversations with the San Clemente store and their customer service was top notch ! Espy (sorry if I spelled your name incorrectly) was so sweet and kind! Especially helpful when I couldn't explain very well what I was looking for! Thank you!! read more

I want to tell anyone who shops in San Clemente outlet and has to buy sneakers And wants great customer service and wants a person to know what are the benefits of a sneakers go to New balance and ask for Daniel .He was a amazing sale person he know his sneaker and he made my experience shopping there great .Daniel you are amazing keep up the good work! read more

I don't expect much from teenagers and I get why businesses hire them, they're cheap. But they can at least be polite and knowledge. This kid today went out of his way not to help me. When I did get his attention he just said he didn't know and walked off. Really? Made it to the counter to another kid and not a single word was spoken. I'd be embarrassed if I managed that store. read more

Love New Balance!!! I am 67 with multiple problems with my feet (flat, no arch, osteoarthritis). Their 990 shoe takes away my problems! Such comfort and support! Also LOVE their customer service! I had lost/stolen my suitcase when flying into Atlanta. The only way to be reimbursed was to show proof of purchase. They looked up my receipt from a year prior and emailed it to me!!! Thank you Jeremy at New Balance Factory Store!!!! Their prices are much better than retail! read more

Dani is an exceptional employee. She is very personable and has an extensive knowledge of every shoe in the store. She chose several shoes that gave me the support and comfort I was looking for. She even brought out their orthotics for me to try since I had forgotten mine. I haven't received this degree of customer service for years!!!! read more

I came in before a new job to pick up some work shoes about six months ago, and I left with two new pairs. Morgana helped me get the non slip shoes I needed as well as the running 880s. The only thing more amazing than the comfort of the shoes is the 5 star service. Would highly recommend! read more

Store was clean and staff were really nice and very professional. They are very helpful also and would not to hesitate accompdate a customer even on the phone. read more

OK......my running/walking shoes were getting a bit old. My feet were starting to ache. The outlets are just down the street......where to start? I had some New Balance before that I liked so i cautiously walked in there. This awesome woman Dani asked if she could help. And she meant it! I told here the foot issues and she knew exactly what would be best for me. She had me try on a ton of great options and narrowed it down to their newest style of "Fresh Foam" shoes. Upscale, great support, the most comfortable shoe I have worn in a long time. I have been out running with my wife several times and she noticed the difference! So yes, we just got back from New Balance, wifey loved Dani and she is loving her new, most comfortable ever shoes. Thank you again Dani! read more

I don't normally take the time to write reviews, but I feel like I need to share my my recent experience with New Balance San Clemente. As an avid runner I've never really taking the time to research a good pair of shoes. Which is one of the reasons I'm so happy I visited new balance. Apart, from there great styles, comfort, and quality. These are the best shoes I've ever set feet in! Somehow the shoes have corrected my form and giving me more endurance. Now I'm not sitting on the couch every night icing my knees and babying sore ankles. The second reason that will always keep me coming back. Is there friendly, knowledgeable and experienced staff. Dani, who greeted my kids and I at the door with a comforting welcome. Took us around the store explaining the difference between several athletic shoes. She was so helpful and friendly. To be honest Dani is quite good looking so it was hard not to listen. Thanks again for all your help Dani. read more

I had a problem with my (upper end/expensive) NB sneakers and they backed them up. Ken, the manager was very helpful and replaced them. His staff was very knowledgeable and friendly. I highly recommend this New Balance outlet store. read more

This place is great! We drove down here and were thrilled to see they were having a great sale! But one get second 40% off. We got both my shoes and my husband's for $95! Gavin was so helpful, as was all the staff and they had plenty of selection for my hard to fit 9.5 wide foot! read more

New Balance Factory Store - Hubby's first pair of running shoes! He likes only black and found some he loved! And in wide! - Shoe Stores Near Me - San Clemente, California

I went to New Balance because I need support. I asked Bobby for help and he sure did. Im 74 and Bobby is 19 but we both have similar physiques. He recommended the shoes he was wearing. It was like having the chef recommend his favorite dish. Bobby was right I love my new shoes. New Balance is lucky to have Bobby. read more

Dani is amazing!!! She remembered my name what shoes I bought in the past, was able to find great shoes for me and my brother. She is so nice and friendly and professional. Makes me want to come back and shop there. Very rare to find this kind of friendly courteous help in any business in this day and age. Hats off to Dani! Three cheers! read more

I Drove 30 miles to get help return a shoe bought online after confirming with a salesperson on the phone that they could help me only to be told at the store they cant help me. I was then offered a store credit for the shoe but at 30$ less than what I payed for online. Total waste of time and effort. Their choices were also limited. Very disappointing. read more

I came back Exchange a pair of shoes and was really well taken care of by the store manager who made some exceptions for me. I'm really glad we have these guys in town taking care of the locals. Make sure to ask lots of questions about fit. They are more than happy to wait on you hand and foot ;) . read more

The manager, Ken provided excellent customer service! I had a pair of shoes I got for Christmas that were ordered through amazon and was looking to exchange them. Unfortunately the store didn't have the same shoes to exchange so he offered to take the shoes and give me store credit instead. I was having a hard time making a decision and his patience and service was very helpful! read more