I have a longtime membership paying $44 a month. Every time I go. They can no longer detect my…read moremembership with my tags. My tags haven't changed. It's their new AI system. It doesn't pay to go to the membership gate. You will be just sitting there waiting on a staff member to come out just to ask if you're a member. Then they finally type in a code. How about fix this issue for me. Even the manager said it was fixed but that's not the case. I am losing patience and want to cancel my membership. I hope someone can finally figure out how to get this resolved. It's frustrating to say the least.

If you need a quick and thorough wash then this place can't be beat. It's good value for the money…read more I had a great experience getting my car washed at this place. I decided to get the Super wash service, which is their premium service. The wash itself was quick and did a solid job overall, especially when you consider it's an automated setup. In fact, this is the best automated washing I've experienced. What really stands out is the added value of the complimentary towels that are available. Also, the vacuums are free to use, which is a huge plus, and the hoses are on either side of the car so you get two long vacuum hoses to use. Being able to touch up the car afterward without being made to pay an extra cost makes a big difference. One big problem that I have is the limited number of vacuums available. And did I mention that they are FREE to use? Not just for paying customers, but also for non-paying customers. I can bet that half the people using those vacuums did not get a car wash. So after my first car wash I was disappointed that I couldn't vacuum my interior because all the vacuum spots were taken. I recommend getting there early before the vultures come in to vacuum their cars for free and hog up the spaces. All in all I still recommend it if you're looking for a fast, no-hassle wash with some nice perks. Just get there EARLY!

Ricasa was recommended to us from my in laws several years ago, and they have shown us time and…read moretime again good service. We've taken our cars in for everything from more complicated repairs to the simple oil change. We think the prices are fair and reasonable and they tend to be pretty straightforward with what needs to be done. My husband and I don't feel like they are leading us astray to make more money. We have recommended them to many friends and family and plan to be loyal customers for many years.

This place is great. Price was very reasonable, quality of work was great, and work was completed…read moreexactly when they said it would be. Highly recommend.

Great service! I needed a new title for my car and the service and transaction went smoothly. They…read moreprovide great service and a lot more affordable than other places I got quote from. Thank you! Highly recommended

We went there on a Sunday to fix an issue we had online with MVA. He was able to address the issue…read moreand he gave us the new tags in 5 minutes . Highly recommend it was fast and great

Do not get your car serviced here if you value your vehicle. The repair turnaround time is…read moreextremely long, and aspects of the service process left me uncomfortable with how vehicle and keys are handled. I have witnessed concerns about the possibility of unauthorized access or key duplication after servicing. I would strongly advise others to use caution and consider alternative service locations.

I had a previous terrible review posted for Caton Auto. It was a fair, accurate review and I stand…read moreby it (I will post it at the end). However, eventually I complained enough that they "unretired" a general manager who seemed the only one to understand how to address warranty issues and they agreed to repair my vehicle. It took a year to get the warranty honored and to be heard. Let that sink in- a year. And they had to "unretire" a person to get customer service to happen. Crazy. So I scheduled almost a month in advance. It still took them three days with minimal communication and maybe I'm just bitter but I am very surprised the unretired general manager (Mr. Kenny, if you're wondering who it is) never contact me again to see why I was frustrated about the length of time it was taking. Or to see if the problem was finally resolved. Or to see if I'd change my reviews. So, I am happy to report they honored the warranty but I would never recommend these guys unless you're desperate. If you're a woman, I would recommend you drive away as fast as your car can go.

We've been taking our cars here for years. Are they the cheapest guys in town? No. Are they the…read morefastest guys in town? No. But - they're scrupulously honest and do quality work that they stand behind 100%. We've had them tell us that something another shop told us needed to be fixed actually didn't and found the problem to be something small and inexpensive. Bottom line? I trust them. If they tell me it needs to be fixed, we get it fixed. I'd recommend them to anyone!

I took a 13 year old, out of state, ford fiesta in for a Maryland state inspection. I was looking…read moreto buy the car off my dad to use as a commuter car but if you know Maryland you know that state inspection can be a hurdle so before I committed to the car I wanted it inspected and passed. The car failed with a belt issue. As far as I know it's the original belt, so for a 13 year old car to only be dinged for a belt I was really happy as I was expecting a laundry list of items to be wrong with the thing. The service advisor even brought the belt out and showed me what was wrong and it was definitely frayed, cracking, and dry rotting. I confirmed I wanted the belt replaced and they said it should be done in a couple hours. For circumstances out of their control that didn't happen (thanks parts store :D) but they quickly offered to valet me to work. They then picked me up at the end of the day to pick up my car. All said I paid roughly 450 for inspection and a new belt which was a big positive for me. As old as the car is I was expecting several items to be out of compliance and had a budget of 1500. As far as if they are above or below cost of other places I don't really know. The belt job may have honestly been a touch higher than I would've wanted but the valet, expediency and general vibe of honesty is worth a premium. I'm not even sure if the price really was "a touch higher", I'm blessed to not spend tons of time at an auto shop getting repairs all the time to really be able to do comparisons on price. I'll definitely be going here from now on as long as I live in the area. I magnet'd the business card my service advisor gave me to the fridge and told my roommate if he needs a shop to go here so I think that's pretty decent praise.

I really hate to do this but I must!! I have been a member probably almost three years now. I pay…read moremy monthly dues on time. They automatically deduct it from my credit card. Now they claim they have a new AI system that doesn't detect everyone tags. Now this has become VERY ANNOYING. Everytime I come to the carwash there is a wait to get in. I'm just sitting there. Waiting for them to open the gate. Then a employee comes to the car and ask. Are you a member?? Ummmm you think? What does your system say. Punch my tags in manually. Im the last one to get thru the gate and I'm a long time member. Please get it together before I cancel my membership. The non members get in faster than I do. While I'm still waiting for someone to come to my car. It used to be you could breeze right in but not anymore. Always drama.

I love that this location is so conveniently located by my house. It's truly a great car express. I…read moream in and out with no hassle or issues. I love the surroundings and how they keep the grounds clean and beautiful. I love that they change the scenery to go with the change in seasons or for holidays. I always have to snap a new picture when I go.... P.S. As you can tell. Lol! ;)

Excellent service, honest and good value. I met another customer who has been taking his cars…read morethere for 40 years. He vouched for them.

I use that shop for years and the prices not hight and the job done every time quality…read more I recommend to use them for everyone.

Doc was my mechanic for many years. At first, I was allowed to be with the car as his son worked on…read moreit he would chat with me. But later even after covid lifted he stopped letting me be in the waiting area. The last oil change as I was driving had the oil filter fell out and all the engine oil spilled onto the streets. I brought the car back and told him the engine is really loud. It sounds like metal grinding. Doc took a look and filled it up with engine oil and installed the wrong oil filter and told me I would be good for another 6 months at least. I listened to the engine and it didn't sound right. I brought it to the dealership that then diagnosed it as a failed engine block. Metal was inside the engine and it needed replacement. In addition, the second oil filter wasn't even the correct filter for my car and was two turns from falling out. Oil was already leaking from it. The bottom of my car was coated in oil, and it could have caught on fire. Fortunately it didnt, and Doc owned up to his mistakes and his business insurance covered the repair. However, that was another hurdle to over come as it got delayed for months. It is very difficult to find a good car shop. Bless you if you have one.

Most honest person I know! When I moved to the east coast I had trouble finding people I could…read moretrust. I was so hesitant to get my car serviced but when I met Doc I instantly felt like I was back home in California! I have been coming here for 6 years now and only recommend Doc as a mechanic!!