Terrible communication and mix ups really ran thru trucks too go check for yourself................read more

Very shady, told us a set price and interest rate yet when it came to signing the paperwork steve…read moretried to cover the paper with his arm and when asked to read the paper they had changed the sale price and also added a 29% interest rate. Stay away from this place!!!!

Dropped off my truck 9 months ago to get painted. They told me it would take 4-6 weeks to paint…read morethe truck. After a month I was calling every week to get updates, they'd keep tell me next week, next week. I played that game for 4 months. Then for the last 4 months the owner ghosted me entirely. I showed up with a tow truck and got my rig out of here. In 9 months they barely started sanding the truck. These guys are a bunch of liars. Stay cle

Did an amazing job on working on my audi definitely recommend for everyone and will be telling all…read moremy friends Dan was amazing in the customer service department as well

Mark worked with me for a long time and got me a better deal than I expected that I would getread more

Very unhappy with the service department. I've been trying to get a hold of the service department…read morefor 2 days. I have left message with a woman and no one has returned my call. Tried to call today several times no answer at all! Do you not want our business or what?

Mike and Alex were very accommodating and communication exceeded expectations throughout the…read moreprocess. We flew in from out of state, Mike picked us up from the Boise airport and took us to our new camper van. They showed us how everything worked and took care of what little things they found during the inspection process. We drove our RV 1900 miles home without issue and enjoyed the trip!

"Attention'' IF you have purchased a Rv or automobile from this business, please be sure to check…read moreyour mileage. These scammers roll back the Odometer miles on cars/Rvs . Alex Marks and his dad Michael rolls back the odometers on their inventory illegally. If you are thinking of doing business with them DO NOT. They take advantage of the elderly and dummy up cars before they sell them off to hard working Americans Please be aware.! There is an active investigation on there inventory!! There are several other Car/RV lots on the same street that are upstanding businesses. Stay clear away from 380 Caldwell Blvd (Idaho Truck And RV connection)

Aspen was amazing. She was attentive, honest and very detailed. She picked us up at the airport and…read moremade sure that the buying process went smoothly. My local GMC dealership said that the deal with Kendall was too good to be true. They were so wrong. Aspen and Kendall Auto Mall went above and beyond. Special mention to Chris and Thomas also. Great people to deal with.

Sold me a Lemon. 105 days in the service department in 14 months. Kendall does not take…read moreresponsibility for the Lemon, they send you to an 800# to GMC Corporate. Windshield on NEW truck was leaking when manufactured and allowed water into the electronics area. But it took them 14 months to figure it out. New truck broke down in rush hour traffic, very embarrassing and frustrating. That was bad fuel injectors from the factory. Multiple software updates when in reality it was water damage. Bad battery. The list goes on and on. TERRIBLE Experience. General Manager never returned my calls. GMC Corp is a joke. I suggest you start with an attorney when you have problems with Kendall because they have no desire to do the right thing for their customers.

Working with Tom Scott Honda was a great experience! It was refreshing from the very start - no…read morepressure, knowledgeable sales associates, and a great selection of cars. We felt like we were working with real people full of real courtesy. We worked with James and Manager Mike and both were competent, fair & kind. Great guys! Instead of dreading the whole car buying ordeal, it was surprisingly pleasant. The kids even had a great time - they made them cookies and cards! Thank you for helping us find a great car for our family!

What an awesome service dept!! They really take good care of you and your car!! I could not be more…read moresatisfied with the kind, helpful explanation of what my Honda needed. So greatful for the service at Tom Scott Honda

Horrible experience not even worth the single star rating. *…read moreWe traded in a Jeep with a single payment left and they did not cover it and we had to make the payment. *14 hours on the phone and on hold and still can't get anyone to make it right despite being told countless times "If you have any problems just give us a call." * It's been 3 week and we still have nothing from Mazda Finance and calling them just gets you an AI runaround with no way to speak to a human being. Avoid this dealership at all costs, Kendal Ford will treat you right. I bought my last 4 trucks there over 15 years and never had a problem with them.

This dealership is exactly why so many people distrust car dealers. In my experience, they have…read morebeen unresponsive, misleading, and unwilling to do the right thing. I've been trying for over a week to cancel the extended warranty they sold me, and they have yet to provide the necessary paperwork or offer any meaningful assistance. It's also telling that nearly every time I've been in the dealership, there has been at least one irate and frustrated customer dealing with an issue. If you're shopping for a Mazda, I would strongly recommend considering one of the reputable dealerships in the Meridian/Boise area instead. I have given these people chance and chance again to do the right thing but now, I'll file a complaint with the department of insurance. Just so everyone knows- I have sent emails to both the finance managers, the GM, the GSM and left two phone messages asking to be sent the cancellation form. All of which has been ignored. Only after leaving a bad review so they respond by again trying to make everything someone else's fault Stay away!! Update: The dealership finally reached out--and, predictably, tried to blame me for their lack of response. Once that was out of the way, the sales manager (who seems reliable) sent over the form and asked me to remove my negative reviews. I made it clear: if they honored their promise to issue my refund within two weeks, I would remove two of the three reviews. I was equally clear that the third review would stay until the GM apologized for calling me a liar. They agreed and assured me the refund would be processed within the promised timeframe. I made the mistake of trusting them. As a gesture of good faith, I went ahead and removed the two reviews. You can probably guess what happened next--nothing. Two weeks passed. Then three. This Friday marks four weeks. No refund, no update, not even a basic acknowledgment--no "sorry," no explanation, nothing. The irony here is that the GM accused me of lying when I said they had ignored my attempts to reach them. That accusation continued even after I provided copies of three emails I sent, along with the dates and names tied to three voicemails left with their finance department. So, who is being dishonest here--the customer who documented every claim, or the dealership that has failed to follow through at every step? I'll let you decide. I reached out them again yesterday for an update but as always, nothing but lies. Time to refile with the BBB and the Consumer Affairs Division

My recent purchase of a new RAV4 was an amazing experience with Nico Acosta, salesman…read moreextraordinaire. From initial greeting of "Good morning, how may I help you" to the final phase of purchase, Nico helped me navigate. He answered every question with ease, knew the intricacies of the car I was interested in purchasing and made the process very enjoyable. He epitomizes customer service exceptionally! Loyalty to Toyota has been my mantra for several years, it's important to me to have a quality product and service.

**Extremely Disappointed With Our Service Experience**…read more My husband and I have owned Toyota vehicles since 1990, and we have remained loyal to Toyota because of its reputation for quality and reliability. When we purchased our 2025 Toyota truck from Edmark Toyota in February, we also purchased the $2,000 service package after being assured by our salesperson, Jeremiah Clemons, that we would receive quality service. Unfortunately, our first service experience has been extremely disappointing. When I brought the truck in for its first scheduled service, I specifically and clearly instructed Keegan, who was coordinating the service, **not to rotate the tires**. The tires had been balanced the day before, so there was no reason for them to be rotated. I expected the scheduled inspection and oil change to be completed--nothing more. When I picked up the truck, Keegan told me that the tire weights had apparently fallen off and that they had decided to rotate the tires anyway. When I reminded him that I had specifically instructed them not to rotate the tires, his response was essentially, *"We decided to do it anyway."* What was even more frustrating was the lack of accountability. Instead of simply acknowledging that my explicit instruction had not been followed, I was given explanations about who had previously installed the tires, what weights had been used, and the fact that my instruction had not been written down. Regardless of how the situation occurred, the fact remains that I gave a clear instruction and the dealership chose not to follow it. Approximately one mile after leaving the dealership, I noticed a consistent rubbing noise coming from the rear passenger-side area. I immediately returned to Edmark Toyota and explained the problem. I asked that the tires be returned to their original positions since I had never authorized the rotation in the first place. Now I have to make another trip to the tire store so the tires can be inspected and potentially rebalanced--an inconvenience that should never have been necessary had my original instruction been followed. Keegan has apologized multiple times, but an apology does not resolve the underlying issue. Customers should be able to trust that specific service instructions will be documented, communicated, and followed. If something goes wrong, they should also be able to expect accountability rather than having responsibility passed to someone else. I also can't help but wonder whether my instructions would have been taken more seriously if my husband had been the person bringing the vehicle in. As the owner of the vehicle, I should not have to question whether my instructions will be respected simply because I am a woman. After more than three decades of owning Toyotas, this experience has significantly damaged my confidence in Edmark Toyota. We purchased the service package because we were told we could expect quality service. If a dealership cannot follow a simple, explicit instruction during a routine service visit, it raises legitimate concerns about trusting them with more significant mechanical work in the future. I hope management takes this situation seriously and addresses how customer instructions are documented and communicated so this does not happen to other customers. Customers deserve competent service, clear communication, respect, and accountability. **This experience fell well short of the level of service we were led to expect when we purchased both our Toyota and the service package.**

Came in today January 19th to buy their nissan armada they had on sale at around 1:30…read more First problem, nobody was there.to start with. Their hours are like 10-6, open light was flashing, but door was locked and nobody was there. Ok cool I'll take a look at the car and see if its unlocked. It is so I look at it for a moment get even more interest, but still nobody there so I go back to my car and try calling. No answer. As we are getting ready to leave I see them pull up. Go in talk to them to see if I can take it for a quick drive. Again I have cash in hand and am ready to buy wifi like it... No test drives on sunday. I'm here, You are here, it's hard to make it during the weekdays with work. No test drives on sunday. Plus now he says it's been sitting a while so its dead and he would have to put a boost on it, so no test drives on sunday. Cash in hand, ready to buy. Not going to buy without a test drive. Guess I'll spend my money someplace else. It's a shame cause I wanted that car